Three
Cell phone store Three, 419 Brixton Rd, London SW9 8HE, United Kingdom:
126 reviews
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Address: 419 Brixton Rd, London SW9 8HE, United Kingdom
Website: locator.three.co.uk
Phone number: +44 20 7274 2710
GPS coordinates
Latitude: 51.4630490Longitude: -0.1145406
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reviews
David Price
Staff are friendly and accommodating. Due to finishing work later I arrived at the shop 20mins before closing time. Needed to renew the contract as it was the last day and pick a new phone etc. Staff did not rush me, explained and answered my questions and were pleasant till the end. Very nice place.
1 month ago
De B
Staff can be a bit over enthusiastic to get your custom, whilst having a telephone conversation repeatedly trying to get my attention to the point of annoyance where I ended up walking out of the shop. Clean and tidy store but narrow and over crowded when busy. this is why I have rated them 2.
4 months ago
Kaiser
Pre lockdown I spoke to Three as I was a victim of fraud, after spending a ridiculous amount of time on the phone and webchat I was told that the only way to resolve my issue was to contact the Three Store in Brixton. I rang the number provided 50-60 times over the course of a few weeks but nobody ever picked up the phone. Awful customer service!
3 months ago
Rick Franco
After sorting out a contract for a friend last week, I went back to this branch to get myself a contract. Daniel was most helpful and very polite. He’s excellent at his job, very friendly and energetic! He helped me get a great deal with unlimited 4G and the service has been perfect. Definitely recommend and I hope Daniel gets recognised for his great job!
9 months ago
Mel Bick
I had a lot of problems with my contract and after years of 3 being super frustrating and unhelpful and spending a lot of time trying to resolve things this phone shop and particularly Daniel have finally helped to sort it out! Everyone in the shop were friendly and Daniel was especially great helped sort out all my problems explained all my options and eventually got me a cheaper deal than 3 had been offering me despite being a long time customer. Thanks for your help Daniel might have given up hope for this provider without you!
9 months ago
M Prut
I received great customer service from Kyle! He was very helpful with everything. He answered all of our questions and explained to us the charges for broadband and different sims.
10 months ago
Kyra Motyka
Thank you so much rico for your help and support amazing customer service.
10 months ago
Juan Mendoza
Really Happy with the service at three Brixton store the young lady named Tatiana was amazing her customer service was 10/10 ????
7 months ago
Junga Lakshmi
Amazing service thank you Tatiana for your amazing help with my new contracts you did last week Friday will recomed my family and friends thank you
10 months ago
Zik Mir
Thank you so much Rico for such an amazing service you are a star am glad three store has amazing persons like you.
10 months ago
Brady Allen
Really bad customer services, specially the manager nouha she was rude to my wife and I does not know how to treat customers
Im really disappointed do not recommend.
5 months ago
Tara Luber
Amazing three store really helpfull young man named Rico will tell my family and friends
2 months ago
Anish Joshi
Thanks you Tatiana for your amazing service will tell my familia about your amazing service
11 months ago
Chris Parrish
The Manager (Milena)and one of her staff (Abdul Hakeem) were amazing. Make sure you ask for them. Joke beside. I drove them nuts through the 2hrs most my brother from another Mother Hakeem, as the call centre messed up my uncles number with my business one. He was polite, friendly, funny and took away my distress and made me calm. Both made sure all get set back and made sure i had laughter and went home happy. Great work guys. Just be patient with the waiting time is normally quick, but as the Covie, we sadly have to que.But as soon as is your turn, you arw getting a great service. They will not leaf you disappointed. I feel safe and protected, they also wear facemask.
9 months ago
Abdulhafiz Tawfik
Hakeen
Excelent customers service And Professional
It was has surprised me all the staff also
Very kind
it is so important that it is no longer seen elsewhere
I really appreciate that
I definitely recommend for everyone this shop
10 months ago
Lisa Hyde
Thank you very much rico for your amazing service
2 months ago
Melissa Fryar
Riso his very good consumer he help alot his helping me all the time went i need help thanks u. Riso
10 months ago
Evette Dennie
Kyle was really helpful with getting me a new broadband package as soon as possible!
Friend guy and good service :)
2 months ago
Monika Rajak
I pay £52 a month for unlimited data, which doesn't work. I always have to connect to my home wifi.
3 months ago
dan tibbetts
I made the biggest mistake going to the store... i regret it so bad. My issue didn't get resolved. Never again can't for my contract to end with them. Very unhappy customer.
10 months ago
Spencer Roberts
The staff member I dealt with was very helpful, gave time and advice and I was not even buying anything. Unlike the industry stereotype this shop gave excellent customer service even when busy. Thanks.
3 months ago
Kathleen Brenckle
Very friendly and helpful staff particularly Daoud who was very helpful and informative with how my plan will work.
9 months ago
Ricky Smith
Brixton store - simply marvelous assistance received! Klanis with Jay (assistant manager) took control of what had been a stressful on-line exchange when I presented myself at Brixton. She was knowledgeable, helpful and her persistence prevailed! I've been a '3 'customer for a decade and this exchange which rectified a confusing situation, was my best ever. With thanks to both.
4 weeks ago
Shawn Chilcott
Rico is a very wonderful customerservice person he seemed well trained everyone should be like him
4 months ago
Anna Anatolievna
Want to say a big thanks To Rico, thank you so much for helping me chose the best deal that suited me, I am really pleased and happy with the offer and the amazing customer service you provided to me you're a star and I will be telling my friends and family to come to you for more great deals and service.
2 months ago
Brett Elmore
First class quality customer service from RICO 100% Respect
2 months ago
Chausey Ashey
Rico has been such a great help. No hassle. Definitely recommended!
2 months ago
Haitham Singer
Great customer service from Rico. Polite, pro and just want to make sure you are happy with your choices.
2 months ago
bekahead
Shout out to Rico from Puerto Rico easily the best customer experience I've ever had. Staff are very helpful and helped me shake a lot of pounds off a pretty big contract
4 months ago
Turtle
Left totally frustrated, they appeared to have no desire to right the error from another branch.. Maybe if I had bought the phone, rather than just needing a relevant simcard, the outcome could have been different.. I won't be going back, that's for sure
2 months ago
Lewis Stewart
I was in the store twice this week on both occasions I recieved great customer support. I was particularly impressed by the support I received today from Aday he patiently tried every way to transfer my info from my old phone to the new one (the old phone was battered and others had tried unsuccessfully to transfer my info). He explained everything in a way I would understand and persevered. I have all my pictures, video etc on my new phone. I am soo happy! Thank you Aday and your colleague who helped me on Tuesday, 10 out of 10 to you both. I would absolutely recommend your store to friends.
2 months ago
Tina Eaton
They never give you complete information so you always end up paying more than you thought.
2 days ago
Todd Neal
Daoud was magic! Very informed, super friendly and humorous, which made for a pleasant and easy visit. Superstar, thanks mate.
2 months ago
josh assing
One name "DAN" ... He is truly a Top Man!
l walked in there with an attitude but Dan overlooked that. He LISTENED - UNDERSTOOD ... And resolved the issue of my (Not Fit for Purpose) RAZOR "phone"
Thank you so much Dan!
8 months ago
CC Wu
Want to say a big Thanks to RICO for helping me sort out my phone because I didn't lose nothing and he saved all my data and great sales and very patience thanks
4 months ago
Linda Chavers
what an amazing service from the sales advisor named Rico really appreciate for helping me get a new contract & the attention and patience was really amazing
2 months ago
Erika Alfaro
Thank you so much Rico for all your help
4 weeks ago
L Brummel
Great experience, welcoming team.. Friendly environment, Amber was very genuinely helpful.. Had issues with my phone and she sorted them out. She also showed me new features on my phone and booked me for a discovery appointment. Well done to this three store. They are brilliant
6 months ago
Noel Nobleza
Thanks to Rico for helping me out and giving me brilliant service told my friends to come and see you one of the best advisors I have ever met.
2 months ago
Wilson Vida
Thank you so much Rico your a top man
2 months ago
lavanya devi
very good costumer service.
2 months ago
Tommy Bracanti
Hi, I'm Bernardo, a client of this place plus 5 years. I want to thank Jhonathan Carlos and Luis, who are the people who have helped me carry good phones. good payment plans .and apart the kindness of your attention the speed excellent in all thanks 3 brixton bram
2 months ago
Javi Ayala
Worst service. Incompetent staff
3 months ago
Ryan McGinnis
I really enjoyed his attention amazing work and really fast thank you so much Rico
3 months ago
Rustem Izbassarov
This store is always busy and many times staff have to deal with very difficult customers.. I would give big well done to this team Three company! Always with a smile ..polite and willing to help even if you are not buying.
4 months ago
Philip Klassen
Rico your the best thanks for such a great customer service will be returning for your amazing services
4 months ago
A
Terrible experience! The company called me to upgrade my contract, I yes ohh yes and please! After few day I called them to know where is the phone what they promised to next day. They simply didn’t proceed with the order and I had to make the deal again, few day gone again and the phone is nowhere! One week 18 calls so many wasted hours!
3 months ago
Tom Lombardi
overall helpful staff, unlike vodaphone
3 months ago
Eli Saville
Would be fantastic if this store ever answered it's phone considering its a phone store, after all. Is the expectation that an individual trek in person when a simple phone call can clarify what the issue is (and hopefully if it's resolvable)..?
4 months ago
miranda bryant
Hands down the worst customer experience I've had in London. I wouldn't bother going to this Three store because of many reasons:
- staff are unwelcoming, unhelpful and would rather talk about their personal lives to one another than serve customers
- staff didn't follow proper purchasing procedures which meant there was no email confirmation of my purchase and they couldn't find where the phone I had ordered was for 3 days
- when on the phone to Three Customer Service, staff will yell out all your personal details and everyone in the store will hear
- the assisting manager does not follow through and call back
- no one ever answers the phone when you call
- the store is overcrowded with many people waiting in a hot / small store
- this store sent my phone to the Streatham store for collection, which was not what I'd asked and was inconvenient as the Streatham store closed earlier than the Brixton one.
This is the first Google review I've written because my experience was so awful. Don't go here!
8 months ago
