Firebox.com
E-commerce service Firebox.com, 37-39 Artillery Ln, London E1 7LP, United Kingdom:
220 reviews
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Address: 37-39 Artillery Ln, London E1 7LP, United Kingdom
Website: firebox.com
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Latitude: 51.5185053Longitude: -0.0778455
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reviews
Shauna Amaro
The overall experience was amazing and so easy, they kept me up to date on everything that was going on with my order. The quality is incredible and is so soft. That value for money is great! I definitely recommend this site and I will be ordering from again, in the future! Thank you!
2 days ago
srinivasa ramaraju
We love this company! I have ordered a couple of other sleeves and they always arrive looking so great! I had one small issue and the customer service was AMAZING! The best customer service experience I have every had. They also …
4 weeks ago
Yang Xue
Looking for unique gifts no one has ever thought of? You’ve come to the right place, as this website ROCKS! Never have I seen so many innovative and thought-out products, with even things to indulge your weird side. As I live in the US, the …
1 month ago
Zac Campbell
I ordered the mini-me personalised doll for a family members birthday, and tried my luck with an email to see if I could get it quicker and in time for the birthday. It turned up in 4 days (in time for the birthday) and the quality is brilliant. My brother-in-law loves it. Thanks Firebox
1 month ago
Edgar Hortiz
I own a restaraunt. We decided to have a Halloween party. I am a white male and dressed up like my kitchen manager complete with dreads. The mask was great. His wife was at the party and said that she could not tolerate two Angelo’s. The mask was extremely lifelike. When I smiled under the mask, the mask smiled as well.
2 months ago
Robert Mohabeer
Pretty poor experience if I'm honest. I'm in the US trying to purchase a gift for my sister's birthday in the UK. Even paid for expedited shipping.
The gift wasn't sent because they had to verify who I was, "Really, for a £50 gift?!" the …
11 months ago
Daphne Latham
I ordered something from them a month ago and somehow it got lost in the mail. I contacted the company and they sent a new product overnight with no extra cost! Great customer service!! 100% will be ordering from them again! And the product is adorable!
3 months ago
Zayd Ali
Thank you, my daughter was over the moon for this. She loves Sloths (?!) for some reason... so it perfectly hit the mark. Arrived in good time, well before Xmas. Now she has a phone charger her friends will envy!
Many Thanks
2 months ago
zaid jaf
I was impressed when my items arrived quickly and I received update emails throughout, I would highly recommended buying from Firebox.
2 days ago
Matt Moy
Absolutely amazing. This product is a real treat, my family and friends loved what I had ordered and a few have already taken to your website to purchase for themselves!
I definitely knew which suitcase was mine. I'm glad I ordered this …
4 months ago
Neal Lacey
Firebox's online ordering is not good. I ordered an item in September to be delivered in October. Nothing came. When I went online to check the status of the shipment, the only information I could find is that the order was "despatched." No …
3 months ago
Kawani Hudson
Fast straightforward processing of my order.. Arrived quickly, extremely well packed with fully recyclable packaging. Items were all very high quality with no damage. Will use them again.
2 months ago
Mendel Ehrenreich
Absolutely amazing service from the beginning till the end. I bought the Brick Yourself frame for a friend and he bloody loved it. What more can I ask for? I love Firebox!
3 months ago
VertigoTilt
It's been over a month and I still haven't received some of my order. I had to email support 2 times before I got a response. Tracking information is vague and I still don't have an understanding of why the rest of my order isn't being shipped. Horrible experience don't waste your money.
4 weeks ago
Ahmed Eljemaily
Unfortunately my items were lost in the mail, but once firebox was aware, they acted promptly to fix the issue.
1 month ago
Craig Cryderman
I bought a cute present for my husband on the site and was very sad when it did not arrive. A week or so after the expected arrival date, I emailed their customer service asking if there was anything to be done about it with little hope as …
3 weeks ago
Brian March
Polite service but the package never came. I'm waiting to see if they give me a refund. Edit: They did refund me.
2 months ago
Jeremy Vazquez
Bit gutted about the customer service. My gifts never arrived, nothing in the post box and no email. They have Whatsapp and email and no one has bothered to get back to me. I now have no presents for my niece and nephew or any way of …
3 months ago
Samuel Thompson
I HAVE NOT RECEIVED MY EXPENSIVE SHIPPING ITEM YET ! It’s been weeks and weeks
After a month I was fully refunded but dissappointed
UPDATE ! EVEN THO I WAS REFUNDED THEY DID FINALY SHIP AND I RECEIVED MY CUSTOM PILLOW ! FREE. IT JUST TOOK 7-8 weeks from the U K
8 months ago
Brian Gardner
Firebox is amazing, the products look just like the pictures and they're so amazing! The people are great too, one present got lost in the mail and they did all they could to rectify what had happened! They're amazing!
6 months ago
Don Decker
I placed an order that Firebox's courier (Yodel) said they had left in my front porch.I do not have a front porch. I received no parcel and had to go looking around my neighbors and found nothing. I contacted Firebox and they were very …
3 months ago
Kelly Higby
Always a great service, good quality goods received and received in good time
2 months ago
arnold potter
This is a drop shipping service; therefore, shipping was slow and prices were a little higher. All that considered, I got what I wanted in great condition.
11 months ago
Andy Beaire
Brilliant website, full of unique gifts - the email of confirmation was great :D Order was delivered undamaged and on time. I will order & recommend :)
2 months ago
John Krumm
Was brilliant. Loved the wrap and the emails great pr thanks love you all now where's my 50 lol ???? have a great day
4 months ago
Joel Kaserman
I am so thrilled I found a website that has customer service that is as awesome as it’s merchandise. I had an issue with the delivery of an item I ordered and Vitt was so helpful in correcting the problem. He made sure I was satisfied and handled everything in a timely and courteous manner. I highly recommend shopping from Firebox.
3 months ago
Jami Kesner
an amazing company and top quality customer service
11 months ago
RAMIL
My air freshener turned out great. The scent I bought is very not and not overwhelming like some car air fresheners. The picture looks great too. I ordered too close to Christmas, so I thought I was going to get it delivered afterward, but …
5 months ago
Cody Crawford
The customer service is truly professional and always add little gifts in the e-mails
3 months ago
Patrick Mohan
Waited 7 weeks for my 1 item. Was supposed to be delivered within 10 days. Contacted customer service 3 times and just kept being assured it was on it's way and would not let me cancel. Very poor customer service..
2 months ago
Slyvester Bandy
DO NOT ORDER FROM THIS COMPANY. Product arrived damaged, I've emailed twice over the last 2 weeks with no reply. I've found several similar reviews to mine on this companies website. They have shocking customer service. Do not waste your money on this company!
6 months ago
John Davidson
there was a longer than usual time between ordering and shipping due to Covid 19. I was okay with that, but the mugs I ordered took almost 3 weeks to arrive in the states after shipping. I wasn't okay with that. I ordered 2 mugs, one …
1 week ago
April Phillips
They definitely have some of the coolest stuff on the net. I'm talking things you didn't even know existed till you see it on here. Shipping could use a bit of improvement but overall good service. Check it out I'm certain you'll find something you like.
3 months ago
Lindsay Packard
Never received my package even though it said it shipped and was never able to track the package at any point. It went from not shipped to delivered…..would have loved to received the purchase.
11 months ago
Sheldon Mccoy
Extremely frustrated by the service provided. I recieve a broken mug that I waited so eagerly on valentines. I have no gift for my wife now. Extremely poor service. Do not waste money, time and energy with this company.
2 months ago
Alonzo Johnson
I purchased an item from them on 4/15/2020. I have not received the item and I have sent in 2 emails and still have not gotten a response on the status of my order or even a refund! I wish I could give 0 stars.
1 month ago
Brenda Carlton
Firebox could possibly be the best company I have ever worked with.....EVER! There customer service team is prompt and friendly. The product I ordered came exactly as described and arrived when it was expected. Firebox has some of the most creative gifts! I will certainly be shopping with them in the future.
Thanks FIREBOX!
4 months ago
johnnie johnson
It's for my teenager son bedroom and he loves it. I like while it's colourful lights on during evening time.
2 months ago
Shakhzod Yovkochev
Sent the wrong item. 11 days later still waiting for a reply because i cant call them. No good. Looking through the reviews on here, i see they reply to only positive messages. The negative ones say .. thanks for feedback. That's very lousy customer service. I think they write their own positive reviews to boost business.
2 months ago
Ev Ruch
I used Firebox for the first time in a few years just before Christmas for a handful of stocking fillers. They failed to meet the published express delivery date for Christmas by a couple of weeks and when the order finally arrived they had …
2 months ago
Ashley Wohlers
There was a messup with delivery, their support was responsive and kind. That alone deserves 5 stars.
2 months ago
Peggy Allen
Mistery box purchase, sometimes you need things to wrong to properly rate a company. There were records missing in the tiny record player in the mystery box. I informed Firebox and they sent a replacement by express delivery. You can't ask for better service. Verry pleased. Glen
4 months ago
Ryan Mrowka
A great selection of items, and I love the witty banter on their site however I wish that Firebox would use a delivery company other than Yodel. I stopped using Firebox a couple of years ago due to several late and damaged deliveries by …
3 months ago
Benjamin Cleaver
Would give ZERO STARS if I could. Order was placed as a gift one day after the Christmas deadline for the US. OK so it might get there on time but might be a day or too late, right? I finally received it on JANUARY 17. I sent multiple …
2 months ago
Opal
Great place to find brilliant unique gifts, can always find something good at Firebox. Great customer service and quick delivery. Firebox is my 'Go To' website for gifts these days as everything in the shops all looks the same.
5 months ago
Takara Gregg
Never had a problem dealing with firebox. Always been a super easy no hassle experience.
3 months ago
Zhuldyz Alimbayeva
Product was not as expected which was a disappointment.
However the No Fuss refund procedure was so quick and simple, with a refund hitting my account within a day of emailing Firebox proof of posting for my returning item.
This has left me …
3 months ago
Adalberto Gutierrez
The boy loved it as a Chrimbo pressie. Big gamer and LOVES his Playstation! :)
4 weeks ago
Sheng Dong
The goods are awesome though the chocolate really tests the limit of friendship.
You're guaranteed quality with these guys and first rate service - unbeatable.
2 months ago
Erin McGonegal
More than satisfied with this purchase! The order shipped super quick and arrived 4-5 days before expected. I'll be purchasing more for Christmas presents for sure!
8 months ago
