CineGearPro Shop

I just wanted to say a massive thank you for your fantastic service this week. We needed a baseplate for a camera operator in Glasgow delivered by the following morning and you made it happen - many thanks!

The best store in ldn. Staff are super helpful equipment selection is on point. overall this is the easiest shop that ive been too.

went there to buy accessories for my camera. They are so polite and helpful. Really great experience ????????????

I can’t but recommend Cinegear Pro for the great customer service and products offer. Follow-up and support during the buying process are truly great and I have recommended your company already to many colleagues all over Europe. I wish you success also outside of the UK as a truly, established European company. Thank you for your commitment and valuable support until the next order ;)

Have now ordered a few products from CineGearPro and they’ve been great. Kept me updated on when items would arrive as some were on back order. Very helpful sorting out a new firmware for a product that didn’t work as expected, new firmware sorted it. Overall super impressed and prices are competitive too.

You guys were amazing and your customer service was great. I will definitely be shopping again with you guys and spreading the word. Great team and great shop!!

incredible service, even in lock down they responded quickly and even though I changed the potential order several times they stayed with me and helped at every turn. Ordered and paid on Wednesday and kit arrived on Thursday! incredibly quick turn around less than 24hrs even in lock down is staggering. I cant recommend them enough, great service well done guys.

Special times afford special support. I just made use of Cinegear‘s online shop and got a very fast respond and update on my delivery status. Even shipment throughout whole Europe and even around the world is possible. Keep your good work up. Great customer service.

Great customer service and knowledge. Recommended.

Very helpful. A hidden gem for me.

Ordered a set of Aputure 300 Mark II, very helpful during the process, they even switched the UK plug to EU one.

Just got my 2 Nanlites Forza 500 via UPS Express to Germany. Great service from cinegearpro , communication via facebook is fast and helpful. Thank you!

Always very helpful, often have slightly more unusual stuff in stock that is hard to find in physical shops. Friendly and helpful. Good prices too! And they let me come into the store and test and compare things. Great!

As a newbie to buying lighting gear, CineGearPro provided me with the comfort of excellent advice over the phone, backing up the research I'd done. Their systems were slick, the response time to deliver was exceptional and their pricing was spot on. I would thoroughly recommend using them.

I had a very technical problem and needed to find a solution to power a Tilta Nucleus motors with D-TAP plug without a heavy v-mount battery. These guys had the solution and were very helpful! Really appriciated their service!

The right place for videomakers! A great experience with them, friendly and professional services. They have solved me a trouble with an equipment, fast and at right price. Very very nice!

Do not rely on this company if you need your equipment to arrive on time (if at all). Bear in mind this review is for their website - the in store service might be fine. I placed an order on 29th August for some items that were in stock. 1 week passed with no contact and no dispatch. On contact I was told that there was a stock issue, the stock was arriving the next day, and they would be dispatched the next day or at the very latest on the Monday. I ended up placing a second order for something else that was showing as in stock so that it would hopefully get delivered around the same time. Another week passes with no contact and no dispatch, for either order. I chased them up and had the first order marked as dispatched and delivered, but the items from the second order arrived instead. The only reason I can assume this was done (since that's not how picking and distribution systems work in a reputable company), was to not make it look like they've taken over three weeks to fulfil the first order. I could be wrong, but considering the lack of professionalism shown thus far I wouldn't be surprised. I chased again three more times in the past week, and got back two apologies, and then no response. Still no dispatch, messages seemingly ignored on Thursday and Friday. Conveniently for them they don't contact on weekends. Bear in mind that these items have still been showing as in stock when I've been contacting them. Considering that you have to book an appointment before you can collect items from their store location seems to back up the idea that they are dropshipping items and don't actually carry a proper stock. To be in an industry where your customers rely on this equipment, and to have such poor communication and lack of transparency with them is unacceptable. I'll no doubt get another pointless apology as a response to this review, again with no clear indication as to when my items may finally be dispatched or a reason as to why they don't feel customers should know when or why there is a delay. Go to CVP, go to PROAV, go to BPS. Do NOT go to Cinegear Pro.

Great, fast service when ordering our equipment. Needed a lighting set up very close to our shoot and their swift service made sure we had it in time. During the shoot, one of the lights became faulty (no fault of cinegear) and the exchange for a new one was very easy and we had a new working light within a few days. We will be back for some more gear soon!

Love the place. Everyone was friendly and responsive, our gear arrived in time and they were very helpful with setting up. All the gear worked well! would definitely recommend.

Went to buy a gimbal Smooth 4 i required some help with set upThe staff were as helpful as a chocolate teapot.Absolutely useless if you are going to sell a product the least you can if learn how it works!

So I ordered a Nucleus-M, 3 motor follow focus. I paid for it in full and Cinegearpro very quickly transferred my money into their account. They told me on purchase that the third motor would arrive a week later. Three weeks later, and with no motor in sight, I asked for refund on the motor which they agreed on. Ten days later, no refund. In the end I did get the refund and the original problems were down to Tilta, not Cinegear pro.

EDIT 2: I have received the correct lights successfully and I am happy with the product. The lights took a total of 3 weeks to arrive and I spent a number of hours resolving the issue. The team were apologetic, but did not offer anything additional as goodwill for their mistake or compensation for the time I had to spent rectifying the situation i.e. messaging back and forth, packaging the product that needed to be returned and visiting the post office. I felt like I was more proactive in resolving the issue than the staff. Nevertheless, the service wasn't terrible and the product and price were good. EDIT: Originally I left a positive review. However, upon receiving my product (Bi-Color fresnel lights), I have opened it and found out that it is not the version I ordered (it is the much cheaper Daylight-Color version). I want to believe this is a mistake, but it seems strange considering I clarified the version I wanted when I initially spoke to CineGearPro. I am waiting for a response from their team and I will leave the original review to be fair to the company... "Great service. The team was quick to respond to my enquiry. They price-matched a product that was on offer elsewhere and the delivery was fast even though the product was currently out of stock."

Perfect online services, fast feedback by mail, items really on stock, quick shipping, really happy to deal with them for my job.

Very helpful and friendly staff. Reasonably priced products that are often hard to find in the UK

Good choice of video equipment, staff is really helpful

Great kit and accessories for pro video makers

Great products as well as great service. Thank you!

Professional service and great location!

ROX media.loves this place

Magasin très pro avec plein de réassort