CheaperWaste
Waste management service CheaperWaste, Floor 1, 20 Collingwood St, Newcastle upon Tyne NE1 1JF, United Kingdom:
220 reviews
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Address: Floor 1, 20 Collingwood St, Newcastle upon Tyne NE1 1JF, United Kingdom
Website: cheaperwaste.co.uk
Phone number: +44 330 124 2535
GPS coordinates
Latitude: 54.9701516Longitude: -1.6130816
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reviews
Meg Stewart
A nightmare to deal with. please make yourself a favor and stay away from them. they are never on time and always creating problems CHARGING YOU EVEN IF THEY DIDN'T COLLECT.- not to mention that in order to contact them you have to do it …
1 month ago
Lauren Bond
This is my second review...if it was possible to leave no stars i would....after failing to collect our waste for the very first time and taking our money we sent multiple emails and calls that were never responded to, the only way to get …
1 month ago
DENISE VARELA
Avoid at all costs. They have overcharged and not picked during up on and off from the start of our contract. With the start of the second lockdown they emailed saying they would pause people’s accounts, sounds great.. They didn’t. The …
1 month ago
Amy ANGELICA
Appalling company! Lead times on customer responses are now in the weeks, the online chat takes hours to respond. They are inflexible to meet the changes of customers in this new covid world yet want acceptance from customers that they are …
2 weeks ago
Kuhanoli Ponnuchamy
I simply have to write on behalf of the company I work for just how terrible this company is, please avoid if you don't want to take forever to get through and for them STILL not to resolve your query.
If you set up a Direct Debit with them WATCH IT CLOSELY.
Worst company I've ever dealt with.
3 weeks ago
Rachel Waterfill
Please save yourself the bother and stress of using this company. Please do not make the same mistake as I have, it isn't worth the stress and expense. Worst company ever...over charge, tell big fat fibs. Cheaper waste are a 3rd party, so please cut out the middle man and go with your local council.
3 weeks ago
Alen Muslimovic
Avoid at all costs. We arranged over a month ago to have a 1100L bin, we are still awaiting delivery yet having invoices made to us. They never answer their phones, you will wait on hold for over half an hour and then they cut you off. It's …
1 month ago
Rodolfo Valdez
I really recommend that you do not use this company. I have tried to cancel my contract since November 2020. It is now Nearly April 2021 and still nothing..
I have spoken to them over and over again and they say will be in touch the next …
1 month ago
Ashley Merrill
All the other reviews seem to be correct, As I am experiencing this first hand. Cheaperwaste are a bunch of thieves. they will charge you when they miss collection, "not only that" they would also bill you for excess weight for the missed …
1 month ago
Gwen Berry
This company is a dodgy company. They never come ontime and they never fulfill their promises. They know very well how to charge you and how to take money from your account. Please don't contact them, they never do their job properly.
3 weeks ago
Flint Jansen
As a business owner after 1 year of using their services I can confidently say they are theifs, not professional at all, lack of communication throughout the whole year, not to mention they haven’t collected the bins a few times causing …
1 month ago
liliana sosa
Honestly the worst company I have worked with, I called today to cancel my contract as I have not been happy with the service from the start and apparently I need to give them 3 months notice. For 2 years I have been dealing with his …
2 months ago
David Crawford
entered into contract with company on march 2020. that is now 1 year and our bins have been uplifted 6 times. Our contract was for 2 uplifts a month. We keep getting hit with bills and invoices for ridiculous amounts for absolutely no …
3 months ago
Anne Aschehoug
AVOID AVOID AVOID. this company are a massive joke. I haven’t had my bin collected since November 2020 it’s now end of March 2021 I want to cancel my contract but they claim I have to pay £200+. Cheaper waste in there contracts with …
1 month ago
Marilyn Williams
800+pounds for end of termination of contract today after they had failed to arrange collection of my waste for the last 5 pick ups. We normally have a weekly collection. Loads of excuses and promises from, "the driver was there at 3am …
2 months ago
Ashley Hubbs
AVOID! You are far better off going direct to bin companies as these have been nothing but disappointing, that's putting it nicely. Nothing arrives on time, ever, they have no idea what they are doing. Please read other reviews too. …
1 month ago
solomon zafir
Awful company. Have charged me £50 a month and not done any collections for the past 6 months. Takes ages to get through to anyone on the phone and when you do they fob you off and tell you they will call you back. They never do. I have had …
2 months ago
frankie jones
The customer service team are generally very friendly and efficient, however it takes an age to get through and after waiting almost 30 minutes I got cut off. By that time I had given my account number so why no call back.
Also the …
1 month ago
Doug Bailey
The single most unreliable and unprofessional company I have ever had the misfortune of dealing with. Total breach of contract as they do not do what they say and what they are contracted to do. We are vehicle repairers, very small garage …
1 month ago
frankie jones
NO Stars if possible. Words cannot explain how terrible this business is. Wasted hours on hold, enjoy your life and give them a miss. Honestly DO NOT use them...YOU HAVE BEEN WARNED.
1 month ago
tiana molala
I can not even begin to explain how poor the service has been. We signed up to Cheaper waste in March. They continued to take payments every month. We did not have our first pick up until JUNE. When we called it was always a call handler …
4 months ago
Emma Gober
Horrific. When I signed up I was promised a seamless service, no chasing or incorrect billing!! Oh how wrong.
Missed collections, 2 bins left when they swapped provider, a bill of £216 in error and then having to chase for them to refund!!! …
3 months ago
Jill Matsuoka
DO NOT USE THIS COMPANY ABSOLUTE JOKE…
DO NOT USE THIS COMPANY ABSOLUTE JOKE OF A COMPANY
I have been with the company for just of 2 years I have had missed collections over charges I've sent loads of emails with no reply I've call …
2 months ago
Daniel Barberio
Avoid signing up to their contract at all costs. They do not collect your rubbish they only collect your money, extortionists.
2 weeks ago
Susan Spencer
The word customer simply does not apply, over charging on waste - despite several calls to complain and getting out of the contract can only be done in a specific window. Needless to say I've got the window diarised and I'll be getting out as soon as I can.
2 weeks ago
Backplane LLC
Avoid at all costs. They have overcharged and under picked up from the start of our contract. With the start of the second lockdown they emailed saying they would pause people’s accounts, sounds nice right? They didn’t. The charges kept …
1 month ago
Charrise Kidd
Kerry Morrin, was very helpful managed the resolve a problem that had been going on 2 months in the space of half an hour. More of the staff need to be like this! We was prepared to leave this company but Kerry has changed our minds and has …
6 months ago
Yaseerah abdulmumin
This by far must be the worst company I have ever dealt with. We have used them now for several years and trying to get out of the contract is a nightmare. The cost is not cheaper, and collections is always an issue. They use the cheapest …
1 month ago
Mike Hecox
Clause in contract means they can charge whatever they like for the bin being overweight and there's nothing you can do about it. 1 week they said our bin was overweight by 270 Kg ! ! That's over 1/4 tonne ! ! THERE'S NO WAY OUR 1100 L BIN …
2 months ago
Mary Trahan
I am sick to death of the nuisance phone calls I get from this company. I'm getting 9 a day. Stop phoning. I have blocked your number so you won't get through but this is harassment and has been reported. I have never asked for your service nor do I require it and I certainly won't be recommending
4 weeks ago
Ashley Perry
Dreadful company to deal with. They are taking a Disabled mother of 4 to court due to their high fees for anything over their very low maximum weight limits on their bins and their complex contract ending loophole small print.
Tried to …
1 month ago
Angela Slore
They attract you with cheap monthly prices, but watch out for hidden costs!
£150 for a certificate! not mentioned on sale
weight restrictions! costly
Old school, dinosaur , non flexible contracts
its 2021 - They should offer more …
4 months ago
Kay Bowman
Avoid like the plague, worst company ever. Salespeople forget to mention all their hidden charges like bin rental, excess weight charges, landfill charge etc. Missed bin collections but still get charged for them. Promise to send credit …
1 week ago
nightslayer work
Bin collections were extremely sporadic, I rang to question and was informed the bins were marked as collected. After informing cheaperwaste I had CCTV the bin collections became more regular.
At a certain point the bin collector arrived …
4 months ago
Elizabeth Glover
Do not use this company, poor service and customer care. They will charge you ridiculous termination charges, will automatically renew your contract and will not give you notice when its due for renewal to give you the chance to opt out , …
4 months ago
Sam Browne
Nightmare to deal with from day one. 40 minutes plus wait every time I try to call them. They repeatedly billed us for excess waste weight until I weighed and photographed the scales before collection to prove it wasn't overweight. Then the …
3 weeks ago
Tadeas Rusnok
WORST COMPANY I HAVE EVER DEALT WITH. Cannot be reached on the phone once they have your contract/money. Over charged us on multiple occasions for excess weight (at an empty holiday cottage during lockdown!) but refused to provide proof …
1 month ago
Kristie Reed
WORST SERVICE DO NOT USE THIS COMPANY.
I have used Cheaper Waste for nearly a year now and its has been continuous problems. First sending me the wrong invoices with extra fees and then saying they will add it to my account (that never …
2 months ago
Hortencia Rodriguez
Horrendous company. Never turned up for collections but still charged. Ignore every email and never answer the phone. Seriously I have more do NOT use this company serious con artists
1 month ago
lavonda banks
How this company has not been sued surprises me yet again the contract. I signed it after 5 mins wanted to cancel as I could get cheaper price else where there is not cooling off period no way of getting out but paying. Automatic contract …
2 months ago
Nanci Holt
I should have read reviews - for 660 litre bin they only allow 40kg. And they never mention this during a sale call. After first invoice in which you will obviously exceed that allowance they will bill you excess for rubbish. What they will …
1 month ago
elections K
We were using their services for our shop's waste collection but unfortunately they were not only very unprofessional but also they were trying to over charge us by saying that there was over weight in bin. They just don't want to admit …
2 months ago
John Cash
The worst company I have ever had business with. Please avoid them!!! They tricked us into a 2 year contract which I would never have signed as my business contract renews every month.... If we want to change something or need help there …
4 months ago
Martha Juarez
Over charged us on direct debit, sent us a bin that would not close or lock, so after one day it was filled by fly tippers before we could use it. When we reported it was faulty to them they said that it would be fixed or replaced, after 2 …
1 month ago
Mai Sala
Avoid this company if I could rate 0 stars I would. They call them selfs CheaperWaste I’m afraid they are expensive waste.
To many hidden charges then when you want to cancel they don’t answer emails.
Finally got a phone call months later …
1 month ago
RealChinnyFeaster ye
Worst company, alot of hidden charges, charges extra weight for no reason.
Avoid specially if youre a start up company.
2 weeks ago
Todd Ostrowski
This company has provided me the worst experience as customer I've ever received. I've never tried to phone to speak with an agent and not wait at least an hour. Just today I've waited an hour and 10 mins, then finally got through to …
1 month ago
Nick Monte
Terrible service. I will tell you why. Happy to pay for service. They over charged me. Fine, I agreed With them that they owed me credit. They changed my collection service to Biffa. They took my bin away and then didn’t give me a biffa …
2 months ago
Karen Nagurka
CheaperWaste are without doubt the worst company I have ever had the displeasure of dealing with.
-Constantly overcharging
-Hidden charges above what has been previously agreed
- Auto renewal of contracts making it extremely difficult to cancel
DO NOT USE THIS COMPANY.
3 weeks ago
hannah Livingston
Honestly worst company ever with absolutely no customer service skills. changed to biffa and saved £20 a wek on their fees.
DONT BOTHER
1 month ago
