CheaperWaste
Waste management service CheaperWaste, Floor 1, 20 Collingwood St, Newcastle upon Tyne NE1 1JF, United Kingdom:
220 reviews
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Address: Floor 1, 20 Collingwood St, Newcastle upon Tyne NE1 1JF, United Kingdom
Website: cheaperwaste.co.uk
Phone number: +44 330 124 2535
GPS coordinates
Latitude: 54.9701516Longitude: -1.6130816
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reviews
Brett Holmes
Cheaperwaste has to be the worst company I have ever dealt with. Missed bin collections, phantom charges added to invoices. They fail to send you an invoice and then send you an extra one for late payment! It is impossible to speak with …
8 months ago
Tammy Storz
Have unfortunately been dealing with this awful company for nearly 18months. In the first few months, the bin was regularly not collected, and every time I spoke to a customer service rep, I was promised collection on the following day. For …
5 months ago
Rigo Fuentes
Terrible service.
We have our general waste bin and our cardboard bin collected through this company. Every time the bins are emptied they are always overweight, half the time they are only half full with plastic packaging.
You contact …
5 months ago
Oscar Fuentes
Absolute joke of a company. As soon as I'm caller number 1 the call ends! Waiting over half an hour to even get through or they don't bother at all!! Joke! Always missing a collection as well! Avoid!
2 months ago
Rajeev Chamoli
I wouldn’t even give this company 1 star. This company is an absolute joke and after reading all the comments I can’t believe they are still trading. After the first lockdown I was being invoiced for collections I was unaware had been …
6 months ago
Gail Lauermann
Demand dd being in place, even though they don't send invoices prior to dd being taken. Take what they like when they feel like it, collections when they feel like it. This started prior to March 2020 before that gets blamed. Told last year …
7 months ago
Alex Gorbunov
Stay far away from Cheaper waste Ltd.
They have charged me hundreds of pounds and still haven't collected a single bin from me. I tried to complain about the unexpected charges but was told it was part of the contract. Biggest mistake I've ever made.!!!
3 months ago
brendan hawkins
Avoid Avoid Avoid!!
Absolutely shocking company to deal with.
Excess waste charges with no proof, bins not collected but still charged for them, rude and unhelpful staff, I could go on for hours!
4 months ago
Kati Gyulai
Absolute terrible service... Had my Bin delivered 4th November and was told I would be notified when my first collection would be. Got notification after chasing and hence missed my 1st collection, 2nd collection never happened, arranged …
7 months ago
Christopher Zalewski
I just wish that 0 was an option. Worst company I have ever experienced and I've had run ins with bt and scottish power, even they can not delve to the depths of useless as cheaperwaste does. Haven't picked up my business's waste in a year! …
5 months ago
Jean jones
Easy, fast set up with a very cheap rate compared to being direct with suppliers.
Bin delivered within a few days of setting up, only problem was the wrong schedule of service was sent by accident. Very simply resolved with a quick phone call to customer service, and new schedule sent out.
Highly recommend.
10 months ago
Jim Hardy
Been on hold for an hour trying to tell them I won't be continuing with setting up my contract as have since seen all the reviews and been informed duty of care document should be FREE and not the £96 PER YEAR they will charge. Have not signed contract but just want to make sure I don't get any random bins or charges made from them
9 months ago
Charles Huitt
Don't use this company... Go direct because at least the actual waste companies themselves can be bothered to answer the phone. Everytime you call it says it's a busy time.... Been on all morning no one has bothered answering yet. If you …
9 months ago
Ben Laflamme
Please do not use this company. I've had them 6 month and with out fail every week I have to ring them up cause they don't empty it. They never answer phone when u call.Then when I try to cancel they want a big fee for cancel contract big mistake using this p#ss poor company
4 months ago
Nisha Das
Used this company for one mth and cancelled during lockdown, the quote I was given wasn't the amount they billed me, but paid it anyhow, they took the bin away and 12 mths after no correspondence, in the present situation when people are …
5 months ago
Arlondrea Hardiman
Very bad attitude from their employees
Would charge us for over weight but when I moved to biffa direct they said with in a couple of KG no extra costs but cheaper waste use to cream it
It should be called more expensive waste
2 months ago
sonia arora
I foolishly signed up for services with Cheaperwaste when opening a small coffee shop some years back, they collected the bins the first week and never came back but continued to issue invoices. We called them to dispute the invoices and we …
7 months ago
Evelyn Dodson
don't used them ,very bad service , never answer phone and sort out the problem , missing collection make it full and charge your over weight unreasonable . one month can charge up to 500 pound. don't trust them anymore.
7 months ago
Vicki Wright
Absolutely shocking company, stay clear!!!!
1 month ago
Kenneth Castellane
For the past year not once did my bin got collected on time and then ontop they charge extra for coming out for a job they suppose to have already done! For all the people who have a contract clearly its void as they are not providing the …
8 months ago
fendy chen
Absolutely appalling service, they overcharge ans then ignore any correspondence. They quote you a cheap price and then when you've signed the contract they add random fees here there and everywhere so you're always overpaying. If you try …
9 months ago
Drew
Worst company I've ever dealt with, they do not respond to emails after weeks and weeks and then just send over a new contract to sign stating they are changing suppliers. When I have then requested to leave them they have promptly …
8 months ago
Mark Weston
*** WARNING DO NOT USE ***
This company is up there with true worst that I have ever used/ heard of! I got charged a premium to sign up, this was my first time doing this so I went with it. I was then told it would cost me £35 per month. …
7 months ago
Kevin Graczyk
Worst company to deal with.
they dont collect bins but never forget to invoice you. and when they do invoice you will be getting slapped with overweight charges.
good luck trying to ring them - they will keep you waiting for a good half hour.
ive just paid £190 to end my contract with them early and its money well spent.
7 months ago
Karrotin Karrot
AVOID AVOID AVOID Shocking service and cannot get through to anyone. When they do finally answer after an hour on hold each time (over 18 calls in the last 3 months several emails and even online chat) nothing has been listened to or …
6 months ago
Nancy Marshall
A star is too generous for Cheaper Waste, on 3 occasions we’ve been left with piles of rubbish and a local council chasing us.
CheaperWaste want nothing to do with it, this morning we were told by a charming young man that “collections …
9 months ago
Silvestre Arriaga
Charge for collection and don't collect, Charge for bin when you dont have one then charge you for being over you're weight limit when they haven't collected for 3 weeks. Avoid and save yourself loads of money.
I have been trying to speak …
7 months ago
Samuel Avila
Do not use. They are scammers. They do not pick your rubbish out then they send out ridiculous termination fees. The contract is all written to work for them.
5 months ago
Rolf Turk
They were incredibly responsive, helpful & communication was great. WHEN THEY WERE SELLING THEIR SERVICE!!. However, since committing myself to a contract the responsiveness, customer service & communication has been terrible! You can never …
2 months ago
David Driscoll
This company overcharge you for waste collections and excess weight that are impossible to have taken place ? When a bin is locked in a secure yard in a secure building and has to accessed by 1 of 3 team members as we are surrounded by a …
8 months ago
Kristyn Page
Used this company to collect food waste from 8 different sites. On the second year they charged each site by direct debit £95 for a duty of care agreement that was never discussed or contractually agreed. They have never been able to …
10 months ago
allen smith
Absolutely pants! rubbish been outside office for 10 days and still not collected! council threatening £400 if not removed..
5 months ago
Umesh Raju
AVOID AT ALL COSTS - NOT CHEAP AT ALL!
This company is a total scam! I should have read the previous reviews, and if I would I;d never had gone with them!
1. Missing collection several times
2. Massively Overcharging us for "EXTRA" waste …
11 months ago
Ariel P
Only had bins delivered to my new business end of July. Missed bin collection, wrong invoice charges. Have tried calling and have emailed on 2 occasions and have not managed to speak to a single person. I am left with no choice but to find …
9 months ago
Shirley Billups
This company is an utter disgrace. I was treated with total contempt by their employee "Shaun" (refused to give last name). They haven't turned up during lockdown 1 or lockdown 2 or Tier 3 in Lincolnshire but I am still having to pay …
6 months ago
Theresa McKnight
Dreadful! Expensive, impossible to contact, take all your money but don't provide a service, hardly ever call you back when they say they will - to be fair the customer service staff are lovely but completely useless! My rubbish was last …
10 months ago
Elizabeth Mompoint
1 star is too much for this rating. Countless missed collections and terrible customer service. Strongly advise to choose other waste company. Worst company we ever had to deal with!
4 months ago
Rakiba Drew
Do not deal with this company, I received the worst service I've ever had. I was on hold for over an hour on multiple occasions, the average wait time is 50 minutes on the phone before you can get through to someone and they took 7 days to …
10 months ago
Brandon Collin
AVOID AVOID THIS COMPANY IS A SCAM. Do not ever go with this company. Ita amazing how they invoice me for £41 and they then take a direct debit of £190. Cant get through to them what so ever so I am now going to have to go down the court route.
10 months ago
Tara Long
PROBLEMS WITH CHEAPER WASTE; YOU WONT BE THE FIRST!
If like us you are experiencing problems with cheaper waste over charging, failing to collect waste, refusing to end your contract, starting services automatically (then charging you for …
11 months ago
scott bumgardner
DANGER! DANGER!! DANGER!!! Very useless company, they are scammers, theif and this company should not be operating in the UK, I will advise every company to run away from them. They are business killer. CHEAPER WASTE should be address as Armed R.....
8 months ago
Jesse Morris
DO NOT USE!
Don't get fooled on first impression.
They are very nice before you sign the contract,
and then it's all starting.
Late and missed collections, overcharge, rude on the phone.
I have finished my contract, finally over, never refund the overcharges.
10 months ago
Sari Meltzer
Been trying to call them more 2 hours for the past 3 days and still no answer or email reply been wondering is there anybody working! Avoid this cheaper waste service. Such a rubbish
3 weeks ago
Casey Sturrup
Abominable level of service. Weeks and weeks of unanswered calls and emails. Waste service farmed out to a contractor who brought the wrong bin and refused to speak with us at all. We were certain they’d gone out of business. Zero contact, …
9 months ago
Ashley Armour
Do not use this company, lack of service. No reply to emails or calls.
Edit -
I find it very frustrating you can reply within hours to something written about the company in the public domain. I have been calling you & emailing you weekly …
10 months ago
Jamie Lindsey
Don't be fooled by the pleasant northern accent. The worst company I have used in a long time. Writing this as I've been on the phone for over 1 hour and if they tell me they are helping "one of their many happy customers" one more time I'm …
10 months ago
Ivan KHMELEVSKOY
Cheaperwaste charge you for excess waste you know you did not produce.
Customer services very poor.
Just cancelled our collection service avoid if you require honest reliable service.
7 months ago
Ash Kumar
Horrendous customer service. Avoid like the plague
Numerous charges that are not disclosed, predatory contract wording that is unlawful, generally this company exists to fraudulently charge small businesses unreasonable sums. Never have I dealt with a scummier bunch of fraudsters.
3 months ago
coco nut
Avoid this Company, They are not professional, Sales people hide all small charges it is impossible to get out of the contact. They charge you even they have missed the collection. It is very difficult to get hold of the customer service.
7 months ago
khaos theory
Worst company ever i never usually give reviews for bad service. They just out to rob people, dont collect bins on time or collect them at all.
Never answer calls this was before COVID now they use COVID as an excuse.
Do not make a …
6 months ago
