CheaperWaste
Waste management service CheaperWaste, Floor 1, 20 Collingwood St, Newcastle upon Tyne NE1 1JF, United Kingdom:
220 reviews
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Address: Floor 1, 20 Collingwood St, Newcastle upon Tyne NE1 1JF, United Kingdom
Website: cheaperwaste.co.uk
Phone number: +44 330 124 2535
GPS coordinates
Latitude: 54.9701516Longitude: -1.6130816
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reviews
Olga Bychkova
Terrible outfit, never empty our bin and continue to charge. No response from them whatsoever by email. Call and spend 27 minutes on hold, say they will call back then don't. Do not sign up with this outfit, they are rip off merchants that …
3 months ago
Lauren Arvanitis
This is the worst company we have ever dealt with, we cancelled our contract with them, they tried to argue we did not do this in time, so had to prove we did which took months for them to sort out, the contract ended in October and they …
5 months ago
Peter Bonem
DO NOT USE THIS COMPANY! Save yourself a huge amount of stress and time. They do not answer their phones (they even hang up on you if you manage to get through before you speak), they do not answer their emails and they still send invoices …
8 months ago
JoAnn Marzo
Absolute Scam! Missed collections, Excess Weight charges, Random fees. Tied into a verbal contract with no chance to get away unless you want to pay very hefty exit fees. Lies upon lies from their customer services, that is once you get through after hours on the hold! AVOID !!!
2 months ago
Amber McHenry
The most frustrating company I've ever dealt with. DO NOT USE! Takes hours to answer their phone, collections don't happen on time and their online chat is a joke.
1 month ago
Vivian Maldonado
Doesn’t make collections for a whole month and then charges you for the privilege of it-and then when you call up they refuse to let you speak to a manager! We have 2 bins and since speaking to you last week you’ve managed to do a …
10 months ago
Eddie Villarreal
AVOID AVOID AVOID!!!!!
Worst company I have ever known. Hidden costs, over charging, don't collect waste, impossible to contact, do not answer the phone, one big scam, should not be trading.
2 months ago
Akon Ater
This is the WORST waste collection company ever. Phoned numerous times for contract cancellation, been told by auto machine they will contact me back. NOTHING. Emailed after fed up with phoning to nowhere. After a good week later someone …
10 months ago
Calissa Jones
They rip you off, do not sign a contract with them, find another waste management company.They charge you for access waste when you have no rubbish in the bin. They do not send invoices and bill you for services you did not use.
2 months ago
Ken Sullivan
By far the worst company I’ve ever dealt with.
I could write a essay but will keep it really short and to the point. 1) they will keep quite about extra charges until you are signed up. I’m paying twice what I was told I would be. 2) they …
3 months ago
Matthew Beane
Although the service by biffa has been fine I have been unable to contact the company for the past several months. Firstly via telephone usually finding myself on hold for up to half an hour before the phone system cuts you off, then we …
4 months ago
Diana Fernandez
I do not recommend this company to any one. I agreed a fixed price 1year contact. This included all land fill tax & duty of care.
They invoiced me for dustbin bags, which is amazing as I have a wheelie bin. They then invoiced me for land …
6 months ago
Rebecca Sorokac
Awful awful company. Do not use and stay clear! It’s impossible to get hold of anyone! They make up charges for anything they can. Bins not collected. STAY CLEAR
3 months ago
William Bloom
Signed up to have my commercial bins collected fortnightly. They came the first week, took the bins and all was good. Then NEVER CAME AGAIN! Yet continued to bill me and to add insult to injury, the added additional costs for being …
8 months ago
Jonathan Nelson
Thy charge very high bill, and very expensive, not cheaper waste its most expensive. Don’t deal with this company any thing.
3 months ago
Alexey Kutlyarov
I wish i could give them a zero star. Anyone who wants to use some waste collection service never ever go to this disgusting company. They ripp off you bank balance so badly that you will regret all your life. They have the most worse …
6 months ago
Brianna Nikolic
Worst company I have ever had to deal with, we have now not had a bin for 4 months, but still take money off us every month yet can't get through to speak to a person. When you have sat on hold for over an hour, somebody finally answers, and then puts the phone down on you. Absolutely disgusting.
6 months ago
Chelsea Wilson
Worst company in the UK. It is a shame for the UK. It is robbing people but authority are not taking action. The company is teamed up with corrupt people who know exactly how to take money from the peoples pocket. They are not answering …
5 months ago
Pavel A
How to add to the below? It's hard to motivate yourself to complain when they've already got an average rating of 1.4. They've been bad at their job in every single imaginable way. Then they try and bill you for thousands of pounds having not communicated with you for months. It's staggering.
5 months ago
Tony Slayton
I unfortunately rang this company for a quote, something just felt off and after further discussion with my colleagues we thankfully decided to go elsewhere.
I would just like to make it clear, whilst I did agree to a follow up call after I …
7 months ago
Rod Keding
MOST UNPROFESSINOAL, UNRELIBLE , CON ARTIST , DONT SIGN UP WITH THEM , NEVER TAKE THE WASTEBIN ON TIME ALWAYS , WHEN EVER CALL THEM WAITING TIME IS NOT LESS THEN 45 MINS I BE POSTING THOES WAITING PICS
4 months ago
Gabbie Clack
NOT EVEN WORTH 1 * THE WORST COMPANY I HAVE EVER WORKED WITH. 12 MISSED COLLECTIONS IN 3 MONTHS, REFUSAL TO REDUCE IN NOVEMBER LOCKDOWN.
19 hours wasted on the phone to quite possible the worst customer service line I have ever used. Hung …
6 months ago
Kathy Conlon
I have been trying to cancel my contract as it was coming to the end of the term and have found much better prices without hidden costs added, but endlessly told the cancelation department will contact me, but never had a response! i am …
10 months ago
Karrotin Karrot
Extremely bad service. They send vehicles onto residential areas at 4.30 am, disturbing neighbours. We stopped them after two such visits and then they sent another Lorry out to drop off another bin. When asked to pick up these unwanted …
6 months ago
Seena Thomas
Just like everyone else has posted read the reviews and go elsewhere. Customer service is terrible, they charge for a service they do no provide i.e collecting waste. I have been on hold now for 48 mins. I will cancel my direct debit and go elsewhere. DISGRACE. 1 star is too good
6 months ago
Romain Gaudron
THE WORST BUSINESS EVER!!!!
5 months with no pick up recycle waste
5 months with no pick up glass waste
5 months with no pick up food waste
And now 2 non pick up of general waste!!!
I have phoned 10 times! Nothing ever done! Always promised …
3 weeks ago
Baylee Drown
Terrible customer service especially during lockdown. Automatically renewed contract for 2 years despite no collection during lockdown. Avoid using this company at all costs. Had to give one star to leave this review.
4 months ago
Jacob Martin
I almost signed a contract with Cheaper Waste. Then I read the contract, which along with the slow response to emails by the sales team, prompted me to look at online reviews. I was shocked to see just how poorly rated Cheaper Waste Ltd are …
7 months ago
Stephen Barros
The biggest bunch of snakes i have ever dealt with. In fact snakes could do a better job. I feel sorry for the staff who are just doing their job but are directed by the muppet show. Reminds me of the song by Abba - "money,money,money..." …
7 months ago
Celeste Ellis
I cannot believe I have fallen for signing up with this company without looking at any reviews. I have never known a service as poor in my entire life. Haven't collected bins in over 2 months - have changed my 'supplier' on numerous …
5 months ago
Denise Ellis
Worst company ever, hours spent on the phone to get to them, customer services does not exist! No email, just a form online which never gets answered. Missed collections, overweight charges, hidden fees whenever. End of Contract Fee, I …
3 months ago
Brittany Childers
The most woeful company I’ve ever used. Think of everything bad about a company and these will be worse. Came on here to write a review and not surprised they have 1.5 stars AVOID
2 months ago
Joel Passmore
Did you know you use a shopping bag for around 12 minutes but it takes a 1000 years to decompose, this is the message you hear for 45 mins on hold,
Did you also know it takes around 7 months to cancel your contract, it takes 7 weeks for …
5 months ago
Kylie Rose
Absolutely shocking company , terrible customer service . Break there own contract then try to pursue you for fees that they do not even collect waste . Harass customers with bullying ways . Threaten court action when you cancel your …
4 months ago
Bryan Boss
Never ever get close this company. It is just a fraud. They didn`t collect my bins for weeks ( I am a busy cafe shop), several email, phone calls no response. Then one day I don`t know why, they took my bin and didn't bring any again for a …
10 months ago
rene perez
After being promised twice by their “customer care manage” that a double life would be made on Wednesday 23rd Sept, this sadly again did not happen, weeks of non collections, unable to get through on the phone, waiting for over and hour …
8 months ago
Melissa Agostinelli
Ever since I signed up with this company they have continually over charged, terrible customer service, 40min wait to speak to anybody and they never rectify any issues. I would 100% advise against using this company, they are dishonest and they overcharge every month
5 months ago
Luis Gomez
These people are ABSOLUTE SCUM. When i received a quote they said it will be £300.60 + VAT then when the bill came they charged me triple that. Emailed them multiple times asking for clearer cost prior to agreeing to their term, with no …
6 months ago
Keefe Kolle
The worst company probably on the planet to deal with, their sales people trap you to enter the contract and then Rob you with the extra costs. When you try to fight your case, they become nasty.
2 months ago
mike barker
Do not use this business.
On multiple occasions this business never bothered to even collect the bin. They then decided 3 weeks later to collect the bin which by that point the lid was partially open due to all the cardboard we had placed …
8 months ago
Micah Vogel
After reading everyone's comments, I found that everyone was fooled by this story just like me. I cannot understand why such a company can survive! No matter in trustpilot or google, the evaluation here is very, very bad! I found that …
5 months ago
Bill VanderClock
Avoid at all costs. They dont respond to your emails but you do get a generic email telling you they will look into it but unfortunatly thats about it. I have tried calling for over a month now and sometimes on hold waiting for over 90mins …
3 weeks ago
Natalia Mantini
Not happy about my experience with them. Charging me with no collection, not announcing when the collectiom date it will be, general explination when u call, i actually hate the fact I signed 1y with them.cannot wait to pass this first year to finish the contract. Liturally headache for me and as I see for everyone else too
6 months ago
mark richardson
i called 4 times waited for more then 3 hours and when I complained about there charges they hang up the phone. The worst company to work with never seen anything like this of trading for more then 20 years.
3 months ago
Christina Scorsis
This company collected our waste for 18 months until we closed. The service was poor and unexpected charges made. When I closed they would not acknowledge cancellation but after not hearing from them for 15 months they took me to court for …
6 months ago
Candace
AVOID THIS COMPANY! What a whirlwind of an experience I have had with this company. Late collections, over charging, hidden fees, taking random amounts out of my bank and refusing to return it (they will never return money just credit that …
5 months ago
Mickey Mishra
This is genuinely the worst company I have ever dealt with. Terrible communication, impossible to contact and extremely poor service.
My bins arrived in October with no issues, minus the bags required to store the clinical waste. I emailed …
6 months ago
Tiffany Wright
Please don’t get involved with this company. Never mentioned bin rental charges, excess weight charges that they can’t justify. No help at all during COVID we have been shut since the beginning of November and god knows when we will be open …
4 months ago
Aimee Stauth
Please avoid, avoid, avoid this company I am having the same issues as Roger Pettifer and many others who have reviewed them here. I have them many chances to fulfil the service but they haven’t provided a collection since March 2020 and I …
8 months ago
Thomas Presson
Never use Cheaper Waste Ltd for your waste removal. As you can see from reviews here and other websites, they lack any customer service, charge hidden fees, do not collect the bin according the schedule agreed and threaten legal action. …
6 months ago
