CheaperWaste
Waste management service CheaperWaste, Floor 1, 20 Collingwood St, Newcastle upon Tyne NE1 1JF, United Kingdom:
220 reviews
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Address: Floor 1, 20 Collingwood St, Newcastle upon Tyne NE1 1JF, United Kingdom
Website: cheaperwaste.co.uk
Phone number: +44 330 124 2535
GPS coordinates
Latitude: 54.9701516Longitude: -1.6130816
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reviews
AJ YAZDANI
Disgusted with this companies lack of support during the pandemic, we as a business are forced to shut, yet they have decided to charge us £400 for terminating the contract, which we dont want to do, our options are pay for bin collection …
4 months ago
Charlotte Newport
AVOID AVOID AVOID!! The single worst company I have had the misfortune of dealing with!! The worst customer service I’ve ever experienced. They are the definition of computer says no. They don’t care about their customers and have been …
4 months ago
Omari Gaskins
We hired them for weekly waste collection. They didn't turn up for weeks but continue to charge us for their services. Their customer service is a joke. I still have a huge wheelie bin awaiting collection three months after stopping their services. An absolute disgrace. Please avoid.
2 months ago
Reinette Smith
We've had terrible service using this company and I wouldn't recommend them to anyone! Unfortunately when we first registered the onboarding team were lovely and couldn't do enough for us and then once we were a customer, they ignore emails, you sit on hold for hours and then when you do get through to someone they can't help you.
3 months ago
Cheryl Wall
Waste Diposal company that is unable to dispose of waste!
missed collections three times in a row and not able to organise an emergency collection. keep deferring to collection on next agreed day, fail to collect, and then defer again. …
2 months ago
nilovna chatterjee
After discussing our requirements on the phone we were told that they had a waste carrier sorted so we signed contracts and cancelled our other peovider. We ere told last week that they are trying to locate our bins.. this week we had an …
2 months ago
Nick Major
This company is a thief and every single time they collect the bin they overcharge me for excess weight where only cart-board and paper boxes went in the bin. Worst customer service you can think of, the last conversation I had with an …
4 months ago
Alyssa Morris
DO NOT USE THIS ‘BUSINESS’!!!!!!!!
One star is maybe giving it too much.
I have not had one collection from them as I haven’t needed it, they knew this when I signed up. I have now been sent an invoice of £*** after no contact from them …
6 months ago
Fran Appel
excess charges incurred from cheaper waste.
For the last 3 months, we’ve discovered that we’ve incurred excessive charges. Upon further investigation, we noticed we were provided with a faulty lock and the bin provided failed to close …
3 months ago
Ted Bara
Cheaperwaste are an appalling company who rip off their customers. They take money from your account, have poor customer service, do not provide the service paid for, lie, and it is nigh in impossible to get out of a contract with them. DO NOT USE!
3 months ago
Peggy Lux
Quite literally the worst customer service & business I have dealt with. I echo everything other unhappy customers have written about missed collections, additional weight charges, missed collections etc. I would very strongly suggest that …
6 months ago
Kevin Lee
This company are a joke, very unreliable, can't get anyone to answer the phone to you. Del boy and Rodney would do a better job.!!!!!!
1 month ago
Sydney Michaels
ABSOLUTELY DISGUSTING!!
ASKED FOR A QUOTE FROM CHEAPER WASTE AFTER OPENING A BUSINESS DURING THE PANDEMIC.
WE DID NOT SIGN UP TO ANYTHING AND ALSO NEVER RECIEVED ANY SERVICES FROM THEM.
THIS MORNING WE HAVE RECIEVED A CCJ!!!!!
CANNOT GET …
2 months ago
Christy McCormick
absolutely terrible company, total con merchants waited on hold for 20 minutes on hold when i was number 1 in queue so they are making money from our calls spoke to a very unhelpful person called Shaun who said he will just hang the phone …
4 months ago
cody miller
DO NOT SIGN UP TO THIS COMPANY
Possible the worst company I have ever had the displeasure to have to have dealt with.
During the contact we had multiple missed collections, and constant excessive over weight charges. During the 2020 …
3 months ago
Melissa
Probably the worst company out there biggest scam missed 5 collections in the space of 2 months changed my direct debit from fortnight to weekly without my consent then did not refund me the service on the phone from staff was shocking …
4 months ago
Alan Hughes
Possibly the worst company we have ever worked with for collections. They invoice you sporadically, miss collections and are completely fraudulent.
2 months ago
Allen Baines
Plenty of hidden charges, charged for bins not collected during pandemic as business not open and then charged excessive weight charges. DO NOT SIGN UP TO THIS COMPANY THEY ARE CON ARTISTS AND CORRUPT
3 months ago
Daniel Humphrey
absolutely rubbish on top they taking extra money out from bank they took over £300 for land fill charges with in space of three months against one off charge of £100 per year. don't give them your direct debit permission.
2 months ago
So Lo
Up there with one of the worst companies I've ever dealt with. Slow, unresponsive and it was extremely difficult to terminate our contract. Despite having it confirmed by Cheaperwaste that our account was up to date and had been …
5 months ago
Mariana Efthimiou
I signed an 18 month contract which I am still caught in. I have spent so many hours on the phone to try to resolve issues they have from no access as the gates were locked ( I don't have gates) to the bin wasn't collected as it wasn't …
3 months ago
Guillermina Lopez
Absolutely shocking service. I paid £140 joing contract and pay monthly for a service that i do not receive. I have been in contact for 12 months and only had 2 collections when im paying for monthly. They lie and say they will come on …
8 months ago
Mike Perva
Absolute diabolical company and paid well over the odds. Quick to take your money and never there to solve your problem.
Avoid at all costs!
2 months ago
avmasi
Shockingly bad company - do not go with them no matter how 'cheap' they appear to be !! Compare allowed weights with the other suppliers 1st - not just price.
Constantly charging me for excess waste despite me weighing my indvidual bags and …
8 months ago
Nawon Choi
If I could put no stars I would, this company takes money by DD as they want, latest is nearly 2 grand, having no choice but to get a solicitor. You can't ever get through to them by phone, emails can take a week to be answered, they don't …
2 months ago
Tatiana Gmyrya
Crook and fraud never trust. they charge me advance £300 and not paying back. customer service took 2 hour to reach. on the name of Levy charge extra. once you are in contract than it's difficult to come out
2 months ago
nomi
*DO NOT USE - SCAM COMPANY!!!*
If you want to know how awful this company is, all you have to know is that there is a Facebook page dedicated to unhappy businesses that have their waste collections through Cheaper Waste.
This company is …
3 months ago
Tina Warnock
Avoid , they dont turn up and overcharge.
Probably the worst company i have ever dealt with.
2 months ago
Tom Foolery
Do not choose this agency as there is no added-value at all， however there are A LOT OF hidden charges such as annual membership fee, end of contract fee, also charging 43% of remaining months contracted fee if leaving early.... what a rip …
5 months ago
Nikki Reese
Before deciding whether to use this company or not, read all of the negative comments listed for them. Then do yourself a favour and go elsewhere. A truly awful company to do business with.
They provide poor customer service, a poor …
6 months ago
kenneth jarrell
Absolutely shocking company to deal with. We have had previous issues regarding collections that I won't go in to again, but now all I wanted to do was change my fortnightly collection to weekly (so give them more money).
Yet after …
7 months ago
Jeremy Coker
Stay away from them. They frequently don’t meet the obligations. Bin not need collected 11 days late and no response. All emails ignore. This is remains unsolved 2 months later. Bins don’t lock and when you eventually get hold of them they …
3 months ago
Anthony Moreno
Dreadful. You seem like your getting a good deal at first but the service is TERRIBLE. Can't wait to get out of contract with this company. That’s the worst waste company ever.
4 months ago
Dean Bird
Even a 1 star is too much for this company!! The biggest mistake in my life. Customer service from this company is completely nil and Emma who says she is the Customer Care Manager is responsible for company or so she thinks!! Nice to think …
2 months ago
Shea Boo
I used cheaper waste for my business but this is 1 of the worse company that's I used in my life they have alots of hidden charges which they haven't told us about cancellation fee which should have been £400+ and they changed me almost …
3 months ago
Max Levine
DO NOT TOUCH THIS COMPANY WITH A BARGE POLE.
We use this company for our industrial waste removal on a fortnightly waste removal. Throughout the first lockdown they never emptied our bins, eventually credited me 1 month and said everything …
6 months ago
Kim K
Why oh why hasn’t Trading Standards shut down this company??
How many more bad reviews and unsatisfied customers does Cheaperwaste have to get before something is finally done??
Please also refer to Trust Pilot and the Facebook Page …
3 months ago
John Oyer
Cheaper Waste redefined the words horrible customer experience, they are so bad at so many levels that you can't even imagine.
I've been trying to cancel the contract with them for almost three months (it took a month to get the person …
6 months ago
ARYAN SAKSENA
Please do not use Cheaperwaste Ltd. Go direct to a bin supplier as this broker will charge you lots of hidden extras, while providing a very poor collection service, and terrible customer services. Please join "Cheaperwaste Unhappy Customers" group on Facebook if you are an existing or former customer of theirs.
3 months ago
Crissy Bordenca
VERY BAD, VERY BAD
Avoid this company *
if possible i would give them 0 rating.
The fraud company. They did not collect my waste and send me invoice for £336 saying it was extra weight charge. i rang them and informed them that my bins …
4 months ago
Tina Kingston
Absolutely chronic misleading company and customer service. Subjecting business to illegal practices, excessive hidden charges and unjustified legal action - do not use unless you read your contract very very carefully.
3 months ago
Ronnie Lindsey
Really poor service. Constant issues with our bins being collected on time. Very long hold times when calling cheaper waste and not responsive to sorting out issues. Strongly reccommend not using this company.
5 months ago
Juan Hernandez
I have to agree with all the negative feedback. Just awful! It's all the hidden charges that really got me. Fortunately I've managed to cancel my contract. Easy to forget to do as you have to give 3 months notice. Stay well clear, don't get sucked in.
6 months ago
Alexander Cornell
Worst of the worst
Complete rip-off
Hidden fees and charges for excess weight which is impossible as we don’t have that much waste from the business due to COVID and 95% of waste is cardboard, but as we don’t buy this much stock for …
2 months ago
Joey Hinton
Worst company we have ever dealt with as a business. Had to complain to Newcastle Trading Standards after months of non-collections, who advised to send them a letter to terminate the contract if not responded to within 14 days. Surprise, …
5 months ago
Lian D
Do not sign up to this company!! they overcharge for a service which you can get a lot cheaper going direct to a waste company , i have been with Cheaper waste for 7 years paying over the odds and their service is very poor ie missed waste …
4 months ago
Joshua Freeman
Terrible customer service. I have spoken to a representative called SHAUWN! They have given no reminders of a renewal date and has not been cooperative what so ever. PLEASE AVOID!!!!!!
He has also refused to give me his full name as I am …
6 months ago
Connor Gehrke
THESE ARE GREAT FOR REMOVING MONEY FROM YOUR BANK
BUT WILL NEVER PICK UP YOUR WASTE..THEY WILL DELIBERATELY HANG UP ON YOU WHEN YOU RAISE THE ISSUE
5 months ago
Wendy Thomas
By a country mile the worst company I have dealt with. Been on hold for 45 minutes for the past 2 days, for them to only answer the phone and it go dead as soon as they answer. Unbelievably poor in every aspect of business, and can only see …
5 months ago
David Rubright
Just awful. In the process of trying to cancel my contract with them and its like pulling teeth. I've sent over 15 emails to them and only had one response of someone telling me that they 'should be getting better in the future' !!!
Just …
8 months ago
