Halfords - Friern Barnet
Auto parts store Halfords - Friern Barnet, F, Friern Bridge Retail Park, Pegasus Way, London N11 3PW, United Kingdom:
202 reviews
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Address: F, Friern Bridge Retail Park, Pegasus Way, London N11 3PW, United Kingdom
Website: halfords.com
Phone number: +44 20 8368 9848
GPS coordinates
Latitude: 51.6118627Longitude: -0.1426743
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reviews
Olivia Kleiner
I am not a fan of email receipts, it just means you get bombarded with mail that you don’t need. However I was persuaded to do it by the promise of a free MOT! That sounded worthwhile so I did it, only to find out that it was a free reminder service to get an MOT.
Very poor service. I found what I wanted and got it easily, but the whole experience was ruined by the false promise of a free test. You should train your staff better, I could go back and ask for my free test but frankly can’t be bothered to argue with them.
1 month ago
Aicha Ouattara
Avoid for bike repairs. I booked in for 32-point safety check today at 2:30. I arrived early but the bike service station was overwhelmed with customers picking up new bikes.
While waiting, one customer was having their handle bars straightened before taking their new bike away, but the customer wasn't happy that the mudguard was rubbing on the frame. The HALFORDS guy gave some made up excuse about how it's supposed to be like that.
I had to step in; they had tightened up the stem with the front forks and wheel (and e-motor) facing backwards!
I pointed it out, much to the delight of the customer, but I obviously walked out before they could get anywhere near my bike.
Imagine if they had left with the bike like that? With the safety implications of a backwards wheel, but also the e-motor trying to pull backwards while the customer pedalled forwards.
It could have ended horribly.
The store is a mess, the staff are clueless.
Additionally, if you leave your bike there, it might get stolen. They had a multiple thousand pound electric BOARDMAN customer bike on the shop floor chained down to..... a display stand that weights little less than a damp breeze... They might as well have chained it down to a piece of paper.
10 months ago
Jack Barnes
I had the pleasure of using repair service today. I received a very good service and I will be definitely happy to come back to Friern Barnet store if anything happens to my bike again. Very friendly and helpful staff. Well done :)
1 month ago
Dolma Tamang
An enjoyable experience. Helpful staff. Products explained and decision to purchsse made easy.
3 weeks ago
Sergiyny
Super quick and easy! The person who fitted my new brake light was kind, quick and very helpful! Thanks!
1 month ago
Tianesha Drayton
Just popped in here for essential winter maintenance bits for the bicycle. Very quiet so no need to socially distance from anyone. Staff on hand for help but I knew what I wanted. The lady at the till was very nice, friendly and helpful with redeeming a voucher code.
4 months ago
Janmark Rotarla
I booked to have a battery fitted at Halfords, and asked while I was there if I could look at car stereos too. Vinmohal, the employee who served me, was able to fit a stereo straight away, and was helpful, polite, efficient and even funny. The fitting process was quick and the stereo and battery were very competently installed. I really couldn't have hoped for a better retail experience, and will get more parts fitted at Halfords in future.
3 months ago
Jinsun Baek
Recently purchased a bike from here and it was the worst experience I've ever had. They had sold my brand new bike to someone else, even though a week before I had ordered it and was told they would contact me when it was in, that never happened. They then tried to give me the bike off show without telling, and said I'd have to wait another week if I didn't take this one. I took it because I didn't want the same issue again but the attitude from the staff was that it was all my fault. They were rude and wouldn't let me speak to the manager. I managed to get some money back and forced them into giving me the care package as I know at some point there will be issues with this bike and I don't want the cost of fixing it. The checks they did on my bike weren’t great either and my boyfriend had to look over everything they did before I took it out to make sure it was safe. They didn’t care for covid rules either, I asked the to clean the bike customers had touched and they didn’t care. Not only did I have an issue but so did another gentleman in the queue next to me so be very careful getting a bike from Halfords.
1 month ago
Clayton Chambers
I went to get my scooter, arrived at the store, I was promptly answered at the counter and in a few minutes I already had my purchase in hand. Thanks for the treatment, I recommend it to everyone !!!
1 month ago
Justin McArdle
The repair service was efficient, effortless and delivered in a friendly and helpful manner. I would definitely use the service again and have already recommended Halfords to my friends.
1 month ago
Kryss McCarley
Jordan assisted me today. He is professional, polite and kind. His knowledge of products are great. He showed me a different range of products and gave me options. His service is absolutely amazing. Jordan should get promoted and his efforts should be appreciated. All other members were quite helpful and friendly. They should definitely get paid more!
6 months ago
Brian Schon
Very experienced stuff at Friern Barnet. I was very pleased how quick my order came. Will highly recommend to my friends and family. Thank you Halfords!
3 months ago
Cassie Magill
If your lucky and get the right assistant then good but pot luck on some of them !
3 weeks ago
Cristina Rodriguez
Great customer service, good selection of car parts. No quibble refunds when there is an issue. I highly recommend this store for automotive products.
3 months ago
I J
Placed my order and paid for it on Friday 05/03/2021. Was told someone will contact me on Tuesday 09/03/2021 to come and collect, no one called , went to the store on Wednesday 10/03/2021 waited for 40 minutes to be served although I was the first in the queue, not even acknowledged or greeted by the staff. Other customers in the queue became angry because of the very slow service. Finally collected my order without apology for the very long wait for only a collection. Very bad service and obviously bad management
2 months ago
PeachyAmy Robertson
Halford are without doubt the best car parts shop, I also get my cars serviced with them , the staff at store and gatslage are always so helpful
1 month ago
Rodolfo Magno
Very friendly staff, polite and helpful. The sales person's advise was to the poinrt and useful.
2 months ago
Agnes W
I visited the store to get my cars headlamp bulbs changed. I received first class service- a warm welcome and speedy, skilled work. Very pleased and recommend them to anyone looking for car or bike services.
6 months ago
Kelly Smith
Very helpful and knowledgeable staff. Fitting took place quickly and touch points were cleaned when finished.
1 month ago
Raj Saini
Always use the friern Barnet store its always easy to use and the staff are friendly which helps to make the experience more positive.
1 month ago
Elvis Lara
1 star because zero isn't an option.
Rookie mistake (I know) buying a bike from Halfords.
Ordered AND PAID for a bike for my daughter's birthday from here (because it was in stock)....Here's what happened.
1. They call me and tell me it's not in stock...OK....but will be delivered from their warehouse stock within seven days. OK I can live with that.
2. I wait, get another text...ITEM IS IN STOCK... great!!
3. I call a few days later and check. Yes, the bike is here.
4. I drive 30 minutes through London traffic to pick up bike.
5. Not only is there no bike, there are no bikes in the whole of their system and they have no idea when they might get one. Although the staff were very adept at looking gormless and would receive a five star review in that department.
Not surprisingly I am not a happy bunny.
Avoid.
8 months ago
Ghaith Askar
I purchased my wipers and was very happy with the product.
I requested a fitting and the older Asian gentleman said it was £5. I questioned him and said that it clearly states £4 and he made up an excuse saying head office had called and told him that fittings were now £5. I think he was lying.
If you are trying to deceive customers for £1 I will take my custom elsewhere. However I will be back to look at your products and order them online.
2 months ago
LaTonya Sneed
Just had a car check for £15. Well worth it if you're not 100% on checking your car before a long journey.
3 weeks ago
mandy kjeldsen
dreadful. purchased a motorcycle battery. when i got it home it was incomplete- no acid- hence didnt work and Halfords won't issue refund. wish i'd just got it off amazon
hi Lisa i cant reply underneath your reply. the website you gave doesnt actually go anywhere that will help. ive spent about 4 hours trying to sort this out. please just give me a refund and then come and pick the battery up- if you want it? it's pretty useless as incomplete
1 month ago
Yajaira Hernandez
Had an appointment to collect two new bicycles. When we arrived nothing was ready. We ended up waiting 1hr 45 mins for them to unbox and prep the bikes. Why bother specifying a pickup time if you can't have things ready??
Nice enough lads working there, but they don't have an ounce of organisation between them. No clearly defined workshop area (continually tripping up over each other as they passed back and forth), no-one knew who was being served and who was queueing, lots of people coming back to adjust bikes that weren't properly set up. Painful to watch!
They didn't even get my little girl to sit on the bike to get the seat height right for her.
1 month ago
AD Cabral
A bit miffed they insisted today a bike part was defo not in stock but lateri found out it was, so a waisted journey. I got the impression they couldn't be asked to properly check. I wouldn't mind but it wasn't busy in the store.
1 month ago
Julie Slopko
Good customer service. Took care of the bike and helped me to load inside the car booth. Also assisted upto the car park.
2 months ago
Tammy Moody
Staff were very polite and helpful. Good range of stock and the store felt Covid safe
1 month ago
Jovana
The Friern Barnet Branch of Halfords click and collect service was friendly, Quick and efficient.
No waiting around, very Covid safe.
1 month ago
Chryssie Simms
Long waiting time in the cycle section but all round professional service
1 month ago
Mike Patin
I had a dashcam fitted to my new Volvo. Martyn the store manager did the fitting. There were problems which in the end was due to a faulty dashcam. However Martyn stayed 1 hour after his shift finished, just to make sure I got what I wanted. He went over and above anybody could expect. This man deserves to be an area manager. Fantastic attitude and service.
2 months ago
Natasha G
Amazing service, I was served very quickly with a new number plate lamp within 10 minutes of me being there. I was spoken to with respect and was surprised at how easy the experience was
3 months ago
Jennifer Jackson
I went there to get fitted wiperblades. Even there was a queue there, service was prompt and staff was helpfull.
1 month ago
adam lazur
Usually good with their car-related products and services but I would recommend steering clear of their bike department.
I dropped my recently-purchased second-hand bike off for their bike health check service, which appears just to have been a cursory glance at the bike. They recommended I replace the chain, which they performed well, but apparently the brakes weren't checked during the bike health check.
I was informed, only as I collected the bike following the ensuing minor repair, that my hydraulic brakes had seized and needed replacing, but they hadn't bothered to inform me (or didn't bother checking) when the initial check was performed. This is very frustrating.
I was also concerned by the lax attitude of some staff members to COVID safety, one of whom approached me originally with his mask on his chin, & stood within half a metre of me.
If you are looking for personable, personal and professional service, my advice is to shop with local businesses.
5 months ago
Darcy Quintanilla
Your employees are very rude and quick to get rid of us customers. This was experienced last summer but I must review it even if a bit late.
One such Alfie was the employee that caused us hassle. We tried to find a new bike and he called us poor and that we should choose the higher end models.
4 months ago
FENG WANG
Very helpful and polite staff. Always willing to help and advised. Any problems and they are willing to help straight away. Very knowledgeable staff.
4 months ago
Malayasia Hill
Excellent help and assistance by staff at Halfords. Very good value for money and the range and choice of products on sale outstanding
2 months ago
Victoria Basquez
My first stop for car accessories. The staff at Friern Barnet are super informed and give really helpful info when you're trying to decide between products. As a female shopper who doesn't understand the working of my vehicle - I feel they give unbiased and trustworthy advice.
6 months ago
Shatavisha Mukherjee
Once again the service at Frien Barnet was excellent. Although they were busy I was in and out after having my number plates made and fitted within 30 minutes. Over the last couple of years things have improve, my experiance after useing four different branches has been second to none! Well done keep up the good work.
5 months ago
Patrick Harlan
Jordan was a great help. Me and a friend was getting new bikes. He made us feel comfortable and we was able to ask any questions we had. Would recommend this Halfords
6 months ago
Robert Shaw
Staff brilliant, helpful and Happy wont try to sell you something you don't need. Very courteous and friendly
4 months ago
Ronda Gates
Very good store, the services provided r great. And very fast bike service provided. Ratings.
3 months ago
Celia Lopez
Alex at the cycle service goes beyond everytime i bring my bike in for a checkup or to have my bike checked out due to problems. Amazing help every time I come.
1 month ago
edwin perez
Not best pleased with two staff not wearing masks and being very unpleasant and not helpful.
1 month ago
Julie Fine
Excellent, polite and knowledgeable service. Good product availability. Well done Halfords!
5 months ago
Tim George
Visited to purchase some spray paint to refurbish my daughter's alloy wheels.
Got there at 11 a.m. no queue an no fuss
Not all the paints were in stock but had what I needed.
In and out in 5 minutes
#lol #lettingsoflondon
3 weeks ago
Lori Jackson
Staff under to help replace Kia battery. Waited 45 minutes for them to come out and try only to say, no can't do it.
1 month ago
paul wagoner
Had a very helpful and efficient visit to Halfords to deal with buying and having new headlight bulbs fitted.
3 months ago
Adam Golden
Needing a new car battery I arrived at the store 40min before closing and parked in the car park with motor running I called the store to check they could help, the call was answered promptly and someone came to help straight away. The service was prompt and professional
5 months ago
Alex Gaiduk
Good customer service very friendly, and I found what I needed.
Thank you
2 months ago
