Halfords - Friern Barnet
Auto parts store Halfords - Friern Barnet, F, Friern Bridge Retail Park, Pegasus Way, London N11 3PW, United Kingdom:
202 reviews
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Address: F, Friern Bridge Retail Park, Pegasus Way, London N11 3PW, United Kingdom
Website: halfords.com
Phone number: +44 20 8368 9848
GPS coordinates
Latitude: 51.6118627Longitude: -0.1426743
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reviews
Gerald Daniel
Good service bit on the slow side but if you're patient enough everything is all good
2 months ago
Don Park
Thanks for the great service, cheers to Jordan and the team for the new build on a bike I only ordered a couple days ago, super quick and and very informative, great job from the whole team!
4 weeks ago
Rafael Reyes
Despite negative reviews the guy who was guesting from Wood Green tightened my brakes in a matter of minutes. He got through the bike queue proper quick as well, so I only had to wait 10 mins. Thanks a lot!
5 months ago
stephen shaffer
Good and quick.
1 month ago
Steven Wolf
Great efficient service
1 month ago
Maria Molina
Had a fantastic experience in amongst the madness of Covid. Jordan was absolutely brilliant.
5 days ago
Wat Tyler
Young guy called Messi working here was super friendly and helpful. Spent a couple days helping me fix my car and couldn't have been more patient and cool !
5 months ago
Helen Jorski
Service is rubbish , Got both tyres fixed - new tubes fixed in June. But with in 24 hours of use. The front tyre had popped out of the rim, brought it back , they put it back in. 2 weeks later the tyre is flat and has completely pulled away from the rim . Tried contact them via social media as dont pick up the phones, still waiting for the manager to ring me that was 4 weeks ago.
10 months ago
Matt Saputo
Young boys in the bicycle department treat me very well! Really surprised of their experience and knowledge!
4 days ago
Kathy Dewitt
Horrendous! Customer not wearing masks and no staff member seems to care. Also I saw little hygiene precautions and staff weren’t bothered about serving. Totally disappointed
3 weeks ago
Jeremy Day
Fantastic people who are very helpful ????
5 months ago
Lauren Mejia
Very depressing place. Not a great range of fluids on offer, never enough staff.
10 months ago
Mark Lobby
I ordered an item for Click and Collect and received a text message telling me the item should be ready for collection at 11am the following morning, but that I should wait for a confirmation text. Later the following day, as I’d heard nothing, I clicked on a link to track the item to discover that the order had been cancelled, without any communication and, as of yet, any refund of my money. Hopeless. I’ll be avoiding Halfords in the future.
4 months ago
David Gott
Have a good and helpful. It was a bit of confusion on the order I made. apparently they are opening the door to the from Monday.
1 month ago
Alice Foster
Absolutely no understanding of social distancing and no obvious indication of guidance provided to staff, by Halfords or via normal channels, that we all as individuals have access to. Come on, the govt tell us every day and all your ads etc etc say that you are doing something, but actually doing nothing at all
8 months ago
adele crane
Bought a bike through click and collect, for it to be built in store i received a text to pick up my item earlier then expected when I arrive at the store im being told the bike will come in a box and its not there problem..... i requested a manger to help me with the issue, I was basically told they can't help me and to return the following day to pick up my daughter's bike, poor customerservice, inexperienced management staff
11 months ago
Timothy Mansfield
Please avoid this store at any cost. Rude careless staff lack of customer service skills. one hour waiting to droop my bike for a service. They asked me to come back next morning to collect. I went back next afternoon and bike did not touched at all. I will never ever go to this tore.
5 days ago
Patty McKinney
Having the online order queue the same as the bike repair makes zero sense. Those who haven’t pre-ordered online get served 3 times quicker. DON’T BOTHER PRE-ORDERING. Rude staff.
1 month ago
Krystal Craig
The branch is fine, the call centre is awful
2 months ago
Jack Baker
Excellent range of goods. Helpful staff.
6 months ago
Luke Adams
Excellent and helpful service.
7 months ago
Rae Bierman
Poor customer service key worker attending to try service my bike for work. Advertise free service for NHS workers tried to call and book appointment no one answered the phone. Turned up at opening time to try avoid queing Only to be told no one woul be available to 11am or 12. So I requested if I could leave the bike no was the reply and could return with no guarantee of getting the bike liked at and no appointment offered.
Went instead to Driving Force 17 Green Lanes London that fixed and serviced bike in two hours with an awesome service.
2 months ago
Tim Trerise
Don’t waste your time on Halfords. The free bike health check isn’t free as they claim on their website. I was asked to pay £30 for a check up of my breaks and gears, and that’s without changing any of the parts, only for the check up! Plus, don’t bother scheduling an appointment as you’ll end up queuing in front of the store anyways.
10 months ago
Michael Toler
Not a lot of service help. When it came it was good.
10 months ago
Anna Srch
Banging tunes from the car audio department made this visit to Halfords a deep and enriching event
6 months ago
Marc El
Very disappointed. The staff is useless and lazy. When you ask for help they are busy ( with nothing) or going on break. Rubbish
11 months ago
alisica Robinson
I purchased a scooter online for my son's birthday but when i went to collect it i was told the stunt scooter fsx-2 was for a 5 year old. They have a video of a man doing stunts on the same scooter. They wasted my time and made my son very upset.
10 months ago
Sifat Ulla
Phoned up the day before to ask if I can get my bike serviced. Confirmed. Turned away on the day because they didn't have any spokes. Couldn't leave he bike in store, told to come back next week. The silver care package I paid for is not worth the paper it's printed on.
10 months ago
Ginger Lau
I bought a bicycle which was supposed to be assembled, I received a message that the bike is ready. When I arrived they give me a boxed bike. I had to wait another hour for the bike to be assembled. Not happy
7 months ago
Robert Argand
Helpful, efficient staff. Prompt service.
10 months ago
Kortney Reijh
Went to search and try some demos of E bikes, not only was there 2 pathetic lame design E bikes in the entire store, but the lazy staff were a bunch of teenager attitude monkeys, so unprofessional and incompetent at their job that kept ignoring me.
9 months ago
Gwen Ackley
Had to get my bike fixed, there was an issue with the gears, despite there being a long queue because or corona, The staff were very helpful and helped me all the way, I left there feeling very happy with the customer service and a fixed bike.
2 months ago
asiel romero
Very Nice
1 month ago
midge davidson
Apart from low stock currently, the store is 5 stars
8 months ago
Claudete Matos
Unhelpful staff, was supposed to be called when order had arrived and instead lied and said someone tried to call me but "my phone wasn't working". Customer service over the the phone weren't any better. I was always warned about halfrauds customer service and should have listened.
2 weeks ago
Marisa MENNILLO
Staff couldn't be bothered very rude ! Was told I could only get a bike built if I took out a care plan
1 month ago
Shelly Cohen
Helpful staff
2 months ago
Kenneth Roth
Excellent service, thank you.
8 months ago
woxiaomao
Really excellent service from Oscar who replaced my headlights and gave some extra advice about other queries on my car.
7 months ago
William Bloom
Brilliant and friendly service from Jay and Messi who fitted my car battery. Thanks guys
3 months ago
Zeala Dorsey
Useless customer service. Nobody available at checkout. Waited 10 mins one person came back to the till but spent another 5 mins dealing with an online issue. I gave up, leaving the items i wanted to buy.
9 months ago
Emil Hood
Absolute waste of time. Awful experience on the phone twice and on both visits and got nowhere.
4 weeks ago
SUMAN SARKAR
service slow as usual
no one answers their phone to offer telephone advice
short staffed as always
trouble is they have no real competition which is why they behave like this
4 months ago
Pilar Delaplane
Needed two bulbs replacing and for the price of doing that I got a free check on battery, AC, lights and a screenwash top up. jay was great- efficient, friendly and swift. Good service all around.
3 months ago
Christopher Pierce
Friendly service from Jay who tried to help me with an e-scooter issue and then exchanged it without much asking.
5 months ago
Brad Krause
Terrible I ordered a new bike didn’t come With the right parts went to the halford in retail park awful have to wait a month for those parts so rude when speaking to us and above all I’ve been calling so many times no one seems to care to pick the phone up terrible get my parts !!!!!
10 months ago
Ariel Anderson
Clueless staff. Gave me the wrong oil filter even though I provided my reg number. I recommend going to Euro Car Parts instead - saves you pointless journeys and the people genuinely have a clue on how to operate motor vehicles, not just bicycles.
3 months ago
John Hilton
Excellent Customer service from Jordan
7 months ago
alyssa horn
Nice staff very helpful
9 months ago
Shelli Johnson
I am happy with the quality of work and the cost of fixing a crack on my windscreen - £25.
The store is well stocked with auto / bicycle / out-door goods. Everything about this store is great; Anthony, Andrew and all the staff I encountered whilst in the store are professional and helpful.
7 months ago
