Halfords - Friern Barnet
Auto parts store Halfords - Friern Barnet, F, Friern Bridge Retail Park, Pegasus Way, London N11 3PW, United Kingdom:
202 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: F, Friern Bridge Retail Park, Pegasus Way, London N11 3PW, United Kingdom
Website: halfords.com
Phone number: +44 20 8368 9848
GPS coordinates
Latitude: 51.6118627Longitude: -0.1426743
Location on the map
Get directions
reviews
Shimmy Weiss
great staff very knowledgeable
10 months ago
Marcell Wright
Friendly staff .
3 months ago
Anne Lowagie
I'm going to buck the trend a little, and say this place actually helped me a lot. I came back a 2nd time before buying (both times early evening), as I really didn't know which bike to buy (I haven't ridden for 20 years!), and they talked me through the pros and cons of the different types, prices, features, etc. I didn't feel hurried or pushed towards higher priced items, but there weren't many other customers around. Their prices were also pretty reasonable, and I got my spec for £200 less than I would have at Evans. Wayne and Dan particularly helpful. Thanks.
5 months ago
Joanne Rae
Staff here really do not care about customer service. I purchased a bike less then 3 weeks ago and then the whole handle bar lifted off as I lifted my bike into my house! This was quite shocking bearing in mind that the bike was built in store and signed off as safe. I returned the bike to the store and was ignored for about 10 mins before a member of staff asked me if I needed any help, and one of the guys behind the till had the audicity to mutter under his breath "ohh someone's been playing with it" without me even explaining what happened!?! Completely uncalled for... I will be avoided this Halfords at all cost.
2 months ago
laxman karateschool
Spent 45minutes queuing to drop my bike off that was booked for a service. Looking forward to going and collecting and spending another hour in a queue ????
1 month ago
ANDRE DODD
Been very pleasantly surprised by my two most recent visits here. Having become inured to the level of disinterest and shrug-it-off idiocy of most large store staff, I was bowled over to find that on both of two recent visits (one around mid May, the other on 3rd July 2019) I was met with competent, helpful individuals who seemed to both know their trade and be eager to satisfy. A nice feature is that staff seem to have license to make decisions and seem to be armed with the means to actively help customers, rather than being mere check-out clerks who are required to call their manager for every customer enquiry. One engineer, Anthony, went out of his way to make sure my car was fully checked over and ready to go. Another store server, whose name I didn't get, was able to advise on all the products in the audio section and had a lovely helpful manner, remembered me from an earlier phonecall and was full of useful advice. May sound a bit strange, but compared to what I've come to expect from large store experiences such as a recent dismal encounter with Homebase, it was a positively delightful experience!
2 months ago
Jodi Abington
My mother and I went to get her car stereo fixed a little over two weeks ago, we were met with great hospitality by the manager, Connor, though we hadn't booked an appointment to get the stereo installed that day. Connor himself was very friendly and warm and the service was very swift and professional.
1 month ago
Marco Butler
£20 to get two new inner tubes fitted and the front tire went flat straight away haha. Go here if you want to get finessed.
2 months ago
Kita Hampton
Very friendly staff. Overall good experience.
1 week ago
Max LeaVesseur
Oscar fitted two headlight bulbs and two windscreen wipers quickly and expertly. Well done Oscar!
1 month ago
Bruce Lafrance
I took my bike in for a repair and after five days I had to call them only for them to tell me that my bike actually was ready for collection. Upon arriving there to collect my ‘repaired’ bike I had to endure a 30min long queue only to find out that my bike hadn’t actually been repaired and that there was ‘nothing’ that they could do about it.
Their customer service was appalling.
3 months ago
Leslie Stafford
I was very impressed with the service at Halfords and in particular, with expertise and friendliness of the fitter i believe called Anthony. I got a sony touch screen car radio fitted and i could see it was tricky to fit but it was no trouble for him and i now have a great piece of kit fitted with DAB radio, sat nav from my phone and superb linkage to my iphone.
7 months ago
Nita Werner
This has to be the worst Halfords store in the country.
Do not take your car to have a bulb changed or wipers replaced as they have not got a clue. They are using students who are poorly trained and advised to do ma man's job.
I visited the store recently to have some bulbs changed and wipers replaced. What a disappointment. They were clueless and could have damaged the car.
Why are Halfords using untrained people to do work on cars that need professional people especially with today's modern cars.
If you take your car there be prepared for damage. They are a joke.
7 months ago
Diane Linnea
Stock is quite good but absolutely appalling customer service. I had to remind the woman on the front till to call someone repeatedly who was supposed to "help" me (he still never turned up after 15 minutes). The manager wasn't available to talk to you in order to complain. Only one decent helpful person apparently working there (the mechanic/fitter) and one person in the bike's section. However the front staff give a really poor impression of customer service with no clue whatsoever of what even adequate customer service is and the older woman on the front desk especially seems to be in a dream world and couldn't care less if you get served of not.
1 month ago
Amberose Nolan
I can find what I'm looking for at Halfords for my cars.
1 week ago
gk enterprises
Anthony is a legend, he fitted my car stereo correctly where 2 other garages failed and I have been left with a flat battery but Anthony was more clued up than a game of cludo sorted it out within a hour. Great guy give that man a pay rise credit to Halford, Halford whetstone on the other hand is as helpful as a ashtray on a motorcycle.
3 months ago
Paige McNaughton
Terrible service and staff are not helpful in the slightest!
4 months ago
John Sheafer
unsuccessful sellers...theAbsolutely unexperienced,lazy staff...really don't budder about good customer service.y don't know what to sell...
3 months ago
Lan Duong
Purchased and had fitted 2 x headlight bulbs in my Kuga. Only a 15 minute wait for the fitting and all works fine. Decent service for a competive price.
3 months ago
Merlin Gonzalez
Worst customer experience ever. ended up walking out despite the product in stock and I wanted to purchase
9 months ago
Marie Camacho
Extremely helpful
9 months ago
AMANDA MUSGROVE
I have been to this store many times, and every time the service has been great. Various members of staff have gone out of their way to solve my problem. I have never encountered any negativity from them, they all deserve bonuses for customer care.
5 months ago
Daniel Larson
Went into Halfords in Friern Bridge Retail Park last night to have a brake light changed.
He was very thorough & checked all the lights on my car.
Very happy with the service & won't go anywhere else now.
9 months ago
Benjamin Justus
Big branch with a comprehensive bicycle section upstairs. I've always found the staff friendly and helpful.
10 months ago
Jermaine Sorrell
Plenty of choice ????
11 months ago
Shannon Morrison
Very helpful staff and easy to find products. Greate prices! Visiting regularly.
6 months ago
Jennifer Hickmon
Terrible staff!!! Today we went to buy a bike for our son, we liked two models, but one of them was locked, so we wanted the guy to open it and my son to try it. However, the guy there was soooo high he could barely talk! He was pretending doing something, but actually he was just chatting with a customer and doing nothing. We were waiting for ages for someone to come and help us and at the end when we asked what's going on another guy, passing through was so rude, he just said "You should wait for him (the talking guy) to finish with this customer". JUST RIDICULOUS!!! Not going there anymore! I am wondering who is hiring these people over there!!!
1 month ago
Mr B
Went in today looking for a car stereo - team were incredibly helpful and fitted almost straight away. I didn't catch the names but the fitter and general manager were both great - thanks!
10 months ago
Gyongy Jelinek
Worst customer service ever. Booked an appointment for dashcam fitting for 11am they started at 12.15. I waited until 3pm. They don't have enough staff to deal with customers. Tbey had to give 2 refunds due to delay while I was waiting as others gave up and decided to leave.
5 months ago
Fanie Pieterse
I needed help for a couple of items at HALFORDS Christchurch & the assistant was very helpful & polite so well done HALFORDS for picking quality staff.
5 months ago
Michael Ciha
Very surprised by the very good customer service
I was severed very quickly and while waiting for my number plates I was asked by different staff if I was ok and needed assistance
Not the first time I've been to this store in Friern Barnet but always looked after. Not often I write complements but when I'm impressed I'm impressed ????????????????
4 months ago
Bryant Vielhaber
Atrocious! Went in on a late Friday afternoon with my son to get advice and buy a bike. Empty store, at least 4 staff members milling around, nobody could be bothered to come over even when I asked for help and was told someone would be with me soon. No sign of the manager either. Left after 15 minutes and bought it from Smyths next door. Don't bother coming here if you actually need to talk to a functioning human.
4 months ago
Dave Walsh
Really bad place. The staff is rude and very unhelpful. We bought a light bulb and wanted it replaced. The guy who was meant to fit it for us had no clue what to do so eventually we had to do it ourselves. We were then charged for the fitting service anyway and when challenged they cancelled light bulb charge which was cheaper than fitting charge. I didn't even bother to go back to challenge it - not worth waiting another half hour in the queue. On another occasion we went there to buy a bike - after not much of a help from them we chose one only to be told it takes 4 days to be assembled...you can imagine what happened next - we took our business elsewhere. No more visits from us...
5 months ago
Chris Bruen
Absolutely unexperienced,lazy staff...really don't budder about good customer service.
10 months ago
Merry Burge
Very helpful
3 months ago
Anne Harrison
Not enough staff. If you need any assistance, or if you need anything bulky that they need to get from storage, then be prepared to wait for a very long time
1 month ago
Tammy Brewer
The stuff were horrible, rude and not helpful at all aspecially after waiting half an hour for being served. Also their prices are far much higher then competitors selling the same products...
This will be a last time I'll be going there.
5 months ago
thea payne
Good Service
1 month ago
Chris Mazone
A very nice place and a good service indeed
6 months ago
Cyber Raizer
Always a great service here!!!
3 months ago
franesm rice
Easy shopping experience
4 months ago
Jeffery Guichelaar
Phoned to enquire about a motorbike battery and the person I spoke with was utterly incompetent. Will order the item online instead.
7 months ago
currently Mystery
very bad services
6 months ago
DC Romey
Checked availability online, drove 20 mins to get my led bulb replacement. Only to be told they can’t find the key for the cabinet. Manager useless, staff useless. Shocking
6 months ago
michelle jennings
Not very well stocked. But free parking
6 months ago
Kevin Schick
I was just spoken to very rude and I was told 3 working days a part will be in just called now there telling me 5 working days not reliable at all and keep feeding custermers false info
6 months ago
Keillani Chamberlain
Shimano cleats are £11 on their website and £20 when you actually come to the store. You are much better off going to cycle surgery and asking them to price match it
10 months ago
Shay Sav
Helpful & friendly staffs !
1 month ago
Adam Lucey
Very bad service. Not going to use this store again.
1 month ago
Austen Iglehart
Terrible service, not enough staff, I gave a bike to fix the brakes they asked me 24 hours and when I get there to pick up the bike after more then 24 hours they didn't fix anything and I needed to wait one more hour!
7 months ago
