RateSetter
Financial institution RateSetter, 6th Floor, 55 Bishopsgate, London EC2N 3AS, United Kingdom:
122 reviews
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Address: 6th Floor, 55 Bishopsgate, London EC2N 3AS, United Kingdom
Website: ratesetter.com
Phone number: +44 20 3142 6226
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Latitude: 51.5153840Longitude: -0.0826420
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reviews
Jay Keim
No better than Loan Sharks. They decline and CIFAS you without communication. Stay Away
4 months ago
Jenn Fisher
Epic fail by Ratesetter customer service today.
Up till now all has been good but do have a plan B in place if you need to withdraw money from your holding account to your nominated account ASAP.
I withdrew £6300 from my holding account last Friday as I was going to buy a car today. Ratesetter said the money would be in my account by the following Tuesday, (yesterday).
It wasn’t there this morning so I called just after 9am & the guy said he would speak to the relevant team & there was a good chance it could get done today as it was before 10.30am.
Didn’t hear anything back so called again at 10.10am, ( speaking by chance to the same guy) concerned it was getting closer to the 10.30am deadline.
The guy said he would email & call the relevant team but then nothing - the funds didn’t go through.
I went all the way from London to the Midlands to purchase a car & the funds did not arrive.
What is so frustrating is the complete absence of communication back from the original guy I spoke to twice, having outlined in detail the urgency of the situation & the fact that I was en route to the Midlands from London. Additionally the zero contact from the London Ratesetter team responsible for expediting the money due to it never having been actioned in the first place.
So once again - don’t assume the money you are withdrawing will be in your account either the day Ratesetter state it will, or indeed the day afterwards.
At least it wasn’t a house!
3 months ago
Kealey Rowe
Efficient and pleasing ☺️
4 weeks ago
Leslie Snow
I've been using Ratsetter for two years as a lender and have received around 3% interest on my money in a rolling monthly account since then, which is much better than what's offered by my bank. Have contacted them a couple of times to query withdrawals and they have been quick to answer my questions. Have recommended them to several friends, and will continue to do so.
6 months ago
Flora Romero
Very good easy to apply for very good Apr got a great deal money was put in my bank in a couple of days after being excepted will tell friends if they need a loan
8 months ago
Dahlia Adair
Ace! Very pleased with the service. Quick and easy. Thanks
3 months ago
Porchea Washington
I’m very happy with my loan and would happily take out another loan with yous thanks
4 months ago
Daniel Kleinert
RATESETTER- BRINGING UP THE REAR FOR CUSTOMER SERVICE!
A FEW WEEKS AGO, I WAS IN THE FORTUNATE POSITION OF BEING ABLE TO PAY OFF MY LOAN WITH A COMPANY CALLED RATESETTER, A FEW MONTHS EARLIER. I LOGGED ONTO THEIR WEBSITE & PAID THE SETTLEMENT FIGURE. HOWEVER I DISCOVERED THAT RATESETTER HAD NOT ONLY NEGATED TO GIVE ME ANY REBATE ON THE INTEREST, THEY HAD CHARGED ME ANOTHER £78.53 ON TOP. OVER 7 WEEKS AND 18 PHONE CALLS LATER I EVENTUALLY RECIEVED THE MONEY I WAS OWED. EACH TIME I CALLED, I HIT A WALL OF NEGATIVITY, BEING TOLD ANOTHER DEPT WAS DEALING WITH THE MATTER AND THAT I COULDN'T SPEAK WITH THEM. THE STAFF WERE RUDE AND VERY UNHELPFUL. TO THIS DAY, I HAVE HAD NO EXPLANATION AS TO WHY THIS HAPPENED. THINK VERY CAREFULLY BEFORE ENGAGING IN BUSINESS WITH THIS COMPANY! YOU HAVE BEEN WARNED.
5 months ago
Kelly
Excellent service.....everything worked out exactly as they said it would. Very pleased.
3 months ago
Josh Massey
My application was dealt with very quickly and easy to follow. The rate was also excellent compaired to other lenders.
4 months ago
Randy Mingo
Very professional with the way I was advised about which loan suited me and my payment plan was far better for me then I thought it would be great communication skills
4 weeks ago
najmul hossain
I simply applied without any hesitation my loan got approved I was very happy thank you very much ratesetter
9 months ago
ALMA HERNANDEZ
Easy to arrange money in my bank account within two days very convenient
3 months ago
Alex Holland
I found ratesetter a quick no fuss way to get a loan and have had no problems, many thanks.
6 months ago
Norman Manos
Hi I am very happy with the help and professional way you delt with my application thanks.
4 weeks ago
Rahul Gupta
Easy simple..straightforward to deal with....but more importantly easily the best deal around...checked about 10 odd different websites...in my experience highly..highly recommended
4 months ago
Kari Lowry
Fast and arbitrary decision. Probably they are not happy with my name, nationality or skin colour. Good luck for them they needed it more than me i suppose.
5 months ago
Paula Furniss
Extremely happy with my loan and never disappointed with the high level of service from Ratesetter. Will definitely use again :)
4 weeks ago
Marcus Sherman
Quick and easy to apply. Money in account within a day and excellent interest rate
6 months ago
Samantha Miller
Great service. All went through very quickly and without issue.
3 months ago
kaviya shakthi
Even though four of us tried to borrow just 199 pounds and we all have our own houses .we were refused! Rubbish loan company who clearly prefer to lend to those who will struggle to pay back the money borrowed.
4 weeks ago
Kristen Gramajo
Simple process, very quick and best of all excellent rate.
4 months ago
Eric Serdar
Fast review and approval, excellent interest rates and no penalties for early pay off.
3 months ago
boukyaku SG
Fab excellent service quick and efficient very happy with everything and would highly recommend
5 months ago
lyudmil slavchev
Ratesetter is amazing. Getting a loan was so easy and quick
4 weeks ago
Brian Bakerman
Utter trash company. The underwriter Mr Jordan French
needs customer service training brain dead
2 months ago
Matthew Gray
Very fast and easy to use. Rates were competitive .
6 months ago
Dave Neely
Had a loan for a loan, paid all on time, paid off phone. Declined for the next loan, no explanation given, clearly they do not value their good customers. When I asked their customer service rep how to be reconsidered for a phone loan, he simply replied "there is no reconsideration, reapply in 6 months time" and when I asked for a phone number or department I could contact to request a reconsideration he reiterated the decision was final. Piss poor, rate setter - piss poor. You made a load of money off me paying off my first loan. Why would you not give me a second one? Bad form.
4 months ago
mark Mcnally
Very easy and not stressful paperwork. Loan completed in stated time.
9 months ago
James Cassady
I highly recommend it! Very low interest rate, an unmatched service in the UK !
5 months ago
Sarah M
once I decided on the amount I wanted to borrow it was agreed and money in the bank within 48 hrs. No quibbles no long telephone calls really quick and efficient
3 months ago
christine rigali
.. applied for my loan it come up and said I got a really low intrest rate.. thought hmm is this too good to be true.. it says money will be in your account by 6pm the next day.. I keped thinking to my self this is too good to be true.. Iv never had a loan before so it was all new to me..was so fast and easy to apply and thought there would be more complicated... low and behold by 2pm the next day my loan was in my bank account, I was so grateful as moving house requires a lot of money! So thank you ratesetter I look forward to repaying my loan and hopefully having another one next year for a lovely family holiday xx
3 months ago
Lee
I am very happy with Rate Setter, gave me very quick and efficient service.
4 weeks ago
bob jones
Excellent, quick effortless and customer service/web experience first class
3 months ago
Don Gatewood
Very easy to apply and very good customer service
3 months ago
Rebecca Matthews
Am really happy with the speed of the loan and the reasonable repayment arrangements.
3 months ago
Mary Georgiou
Very easy to set up and very reasonable rates.
4 months ago
Jay Pearce
Very easy process. Money arrived quickly.
7 months ago
Amm M
Oh so easy to organise, the money was in my account VERY quickly, good rates of interest, first payment taken on time. Will deffo use again should the need arise.
4 weeks ago
Mafer Alfonzo
Very quick and easy to deal with, good rates, highly recommend.
4 months ago
Egor Dissolution
Very Quick process , User friendly information, Positive experience!
3 months ago
T
E asy to apply for, No problems very smooth all round, Good deal aswell
4 weeks ago
Olga Gorev
Brilliant news easy service and extremely quick!!!! Would recommend
4 weeks ago
Sam Kaminski
Impossible to get hold off by phone. i have tried to call ten times this morning !!! not even an option to leave a voicemail the call just gets disconnected.
5 months ago
Brynn C
Not picking up calls on a Monday, it is rather concerning. A company that does not provide information about shutting down phone lines in advance cannot be trusted. My money might be at risk with them. Already looking for another P2P option.
3 months ago
Kim Hofmann
Quick and easy transaction with the best rates around. All details were clearly pointed out with no hidden extras would highly recommend.
4 months ago
Karen Lee
They are ok, however they never answer the phone when i call for support, i do not feel safe leaving my money with them to manage it, i'm thinking seriously about closing my account and using another service.
3 months ago
Nadia
Offered a loan instantly that suited me with a quick money transfer, what more can you ask for when looking for a loan.
3 months ago
Ben Davis
So simple to do and no fuss, magic.
3 months ago
Jason Korth
pleased with everything and very helpful customer services
4 months ago
