Samsung Experience Store
Samsung Experience Store, 70 Queen St, St Davids Centre, Cardiff CF10 2GQ, United Kingdom:
220 reviews
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Address: 70 Queen St, St Davids Centre, Cardiff CF10 2GQ, United Kingdom
Website: samsung.com
Phone number: +44 333 344 1916
GPS coordinates
Latitude: 51.4820340Longitude: -3.1750688
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reviews
Zach Greenwood
Fast screen repair
1 month ago
chirag jain
Absolutely live the service in store. Jared is amazing
11 months ago
Callista Lorian
Went in today for help with a new smartwatch The young man was clearly disinterested He looked at my watch & said there's no app for that It was only a messaging app but on the 1s in store it was clearly on the other watches His response was Oh well they might put 1 there in an update I truly felt as though I was being a nuisance I'm sad to say my watch has now been returned to Samsung
2 months ago
Patrick Reid
Had a faulty memory card. Gareth managed to save all my data and get it working again. So thankful I didn't loose my photos.
9 months ago
James McClay
Not happy with Samsung Store Cardiff Samsung Mobile as I was due to pick up the new Samsung Galaxy S7 today. As a preorder it was released 3 days early. That was the promise in BIG BOLD WRITING to entice customers to preorder. Now found out that its not arrived. How can a Samsung product not be in stock in its own store in a city centre. I was in store on Saturday and they confirmed 9.30 am. TWICE. Yesterday they said today at 2pm. Now its tomorrow. Hmmm, my first experience with them and it may be my last. They are passing on the blame to the courier. This is a cheap excuse as they should have been dispatched in good time, to ensure that they meet the customers expectations. Blaming the courier is lame.
11 months ago
Greg Cobb
I must say the shop staff were very apologetic, however I rang Samsung UK last week Ref my S9 phone not fast charging, this is where they got everything wrong, they told me to pop along to the Samsung shop Queens St Cardiff as they have a drop in repair centre there, no appointments needed only get there early as its first come first served, so I got there at 0900hrs first one in, to be asked do you have an appointment, I explained to the member of staff what I was told by Samsung, he then said that procedure changed about 6 months ago, and have told Samsung on several occasions, needless to say a wasted trip to Cardiff, so I've booked an appointment for next Saturday.
11 months ago
Ivan Aras
Not sure if I can add less than one star, I had the worst experience there from staff except (although I am Samsung care +) for one staff member G who sorted my problem after 3 or 4 months to replace the screen.
1 month ago
Bill Dee
Went in twice, staff ignored me completely, ended up buying from Amazon
2 months ago
Grant Mitchell
Staff were not very helpful ,walking away while having a conversation and gave the impression that I was wasting their time,just because I'm not up to speed on Samsung mobile phone technology .
2 months ago
Pascale Paquet
went down to get some help and advice on my daughters Samsung S5 Neo, had some remarkable advice off a service engineer Mark Alexander in the Cardiff Samsung Store regarding the software and how to deal with it lagging, Hope things will be much better now, A 5 Star person
7 months ago
Ruben Actor
Very friendly and helpful staff.
7 months ago
Derek Price
Lovely young lady solved my problem, couldn't do enough to help
3 months ago
R Sanchez
Got my phone charging again. Thanks
3 months ago
Vicky Backus
Nice looking store with lots of samsung goodies, sadly if you go when it's busy you can be waiting ages to be served. Last time I visited I just gave up.
5 months ago
Nacora Brown
Really, really great staff and service! The free lessons were incredibly helpful.
11 months ago
Monica Verga
Excellent customer service
1 month ago
Adison Cumpian
super device outstanding time scale not even 24 hours and had my phone back. very knowledgeable staff and all very helpful
11 months ago
Jody Boss
Friendly and helpful service centre for repairs or enquiries relating to Samsung products
6 months ago
Abe Celentano
Problem with my phone
VisitedTuesday 28th at 9.30
The guy was professional and polite and at no time was i made to feel a bigger twerp than i felt......i had more than one App doing the same thing
Thanks guys ...5 star customer service
4 months ago
Sean Sciaccotta
Helped me out with my S4. Much better than three shop. Thanks to the boss.
11 months ago
