Samsung Experience Store
Samsung Experience Store, 70 Queen St, St Davids Centre, Cardiff CF10 2GQ, United Kingdom:
220 reviews
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Address: 70 Queen St, St Davids Centre, Cardiff CF10 2GQ, United Kingdom
Website: samsung.com
Phone number: +44 333 344 1916
GPS coordinates
Latitude: 51.4820340Longitude: -3.1750688
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reviews
Joseph Stidham
Brilliant customer services, great products. I would definitely recommend Samsung to my friends and family. A happy customer. X
11 months ago
Old Phone
Excellent and expedient service, glad to have them in Cardiff!
1 month ago
David Paige
Good range. Spacious shop. Helpful staff member.
7 months ago
Sibylle Scholz
Gave me great support on a device I thought was faulty. No issues in the end.
7 months ago
Maddie Bonds
Switched my data over so quick. After John Lewis didn't want to know.
3 months ago
Gabbie Clack
Yravelled from Port Talbot to this store with a problem with my phone. They tested it and could not find a fault
Left store unsatisfied. Sent the same phone to samsung HQ. It was retuned a week later with the fault repaired. (Battery not charging charger replaced). Thanks Cardiff!!!!!!
4 months ago
Antoinette Phillinganes
Wrong items come back . Items go missing and a refund is only possible when the items turn up absolute joke WILL NEVER BY SAMSUNG AGAIN. STAY CLEAR IF YOU KNOW WHATS GOOD FOR YOU.
4 months ago
Omari Johnson
Fantastic helpful very friendly staff, nothing was to much trouble
2 months ago
Ashton Stone
Went in for new battery. Left with a new phone ????. Nice staff and very informative.
3 months ago
Stacey Valerio
Fantastic team, very professional, happy with service repair outcome. Thanks.
2 months ago
Robby Reeder
Brilliant service. Samsung S7 Edge ( bought elsewhere ) developed a fault - permanent pink line down screen. Fixed and returned following day.
5 months ago
Mark Gelband
Fast and efficient service. Very pleased.
2 months ago
Ethan Hsia
I didn't gave five star since when I visited the store the S20 ultra was not there for display and the prices are pretty high as compared to my home country India.
1 month ago
Penny Lombard
Never answer the phone, not the best start
2 months ago
poongodi rajasekar
Very knowledgeable and helpful staff, had a problem with my phone and popped in on the off chance, they sorted the problem and ran a diagnostic check for me and even offered to improve my screen clarity and all free of charge!
1 month ago
Crystal George
Absolutely useless, never answer their phone. unable to leave message. No communication re repairs. Will never buy Samsung again.
3 months ago
Oscar Fuentes
Great customer service, very helpful staff.
2 months ago
Jimmy Tran
My dad bought a watch here no buyer's remorse he clames although it is extremely expensive
11 months ago
andrea cross
Great service. To uodate my phone
11 months ago
Kathy Conlon
Went into the store, after dropping and smashing my brand new S8. They fixed it quickly and the member of staff who helped me was wonderful. She found the best possible fix for my phone and I left very happy
5 months ago
Taylor Wimberly
Terrible service took my phone for over 4 days to fix a screen burn issue and did not even tell me that it would be longer then the time that was quoted to me. They do not answer the store phone and have no voicemail or call back service. Staff also have a do not care attitude.
2 months ago
Adriana alvarez
Excellent Service, very helpful friendly staff, highly recommend.
2 months ago
A T
Friendly staff, fixed our phone up good
7 months ago
Vitaliy
Great staff very wecoming
1 month ago
Debbie Harmon
Don't bother ringing the store. All I want to know is if my daughter can pick my phone up on my behalf, and in the last hour we've recalled 39 times! It often it goes straight to message so clearly in use and external calls being ignored. This is going to cause me great inconvenience. Very poor customer service.
3 months ago
Anthony Negrin
Friendly service and straight forward advice
2 months ago
Madie Fischetti
Absoulty shocked from this store in Cardiff. I have bn trying to speak to member of staff for over a week. Store opening times from 9.30, only to be told due to high demand thier staff unable to busy to take any calls! Really every day at 9.30 customers waiting at door to open. I really do hope the store manager is able go view this. Please do not insult me & reply for me to try another time as this has already been done. Reading other reviews I'm not the only customer that has experienced this issue. .
2 months ago
Tommy Lebel
Excellent fast and friendly service and surprisingly reasonable prices.
3 months ago
Chantal Venot
Really helpful and with give good advice. Quick too deliver
6 months ago
Brittany DuShane
Fixed my phone while away o holiday. Great
11 months ago
Die Schweisshelden
Great! Sadie was lovely and helped me a lot with my purchase. Much better than going to a Carphone Warehouse, they actually care about helping you :)
11 months ago
Vlad Demidov
Really good service from the staff
3 months ago
najat atieh
Always an excellent service, first class, highly recommend.
5 months ago
Rock Dower
Lovely man helped me fix my phone and save my information. Thankyou samsung !!
3 months ago
Ron Malizia
At first, the service was good and the member of staff who served me the Samsung wireless charger was helpful and friendly. However, when I purchased this charger it was at the advice of this member of staff which later I found to be ill informed indicating a lack of knowledge of the stores products.
I visited the store to find a charger for my Samsung S6. I was going to purchase what I assumed was the standard £24 or £25.99 charger, which I think is overpriced especially when the charger which came free when I bought my phone broke after a couple of weeks.
However, I was led to believe the wireless charger was more reliable and it's function of charging your phone wirelessly is of course jaw dropping. It was priced at £39.99 which I thought was fair until I unpacked it at home to find it was only the wireless base and no USB or charger was included.
I don't know if I was misled due to the proverbial salesmanship, or if the sales assistant was simply nice but wasn't too knowledgeable about the product. Either way I ended up having to purchase the standard charger, but was given the deal of buy two get one free. So I got a phone case.
I wish I could be the guy who simply left it go, but I still can't help feeling it was due to salesmanship I ended up cashing out another £24 to £25 because there was really nothing they could do in the way of compensation.
Lets not beat around the bush about your sale targets. You need to make money. But if you want loyal customers who think of you whenever they need something, making them think they've been cheated isnt a great way to do it. Sorry, but I left the store feeling robbed with a smile on the cashiers face.
11 months ago
Karen Lee
Called in to the Store today for assistance with my new Samsung phone Evie the BRILLIANT BRILLIANT advisor was extremely helpful and knowledgeable THANK YOU THANK YOU
8 months ago
Olivia Kim
Excellent service
11 months ago
Ruth Collier
Been in 3 times to discuss an issue with my Note4, spoke to 3 different people and got 3 different answers. Basic query - is the battery free or a cost. 1st time the test showed the battery was duff and it was a known issue. 15 months old phone going into a loop of restart at 30% charge. 'We've none in stock but the are on order. Battery is free'. 2nd time, Ah, the batters is only free if you book it in for a full assessment and service. At that point it was not convenient to be without the phone (is it ever?). 3rd time. 'No, the battery is a £30 cost. But, your main board is faulty which we can fix for free.' Arrgghhhhh. This is my 4th Samsung device of which 3 needed a new main board!! A very frustrating experience, the staff all talk at you very quickly like you are supposed to know exactly what they are talking about. If there was ANY other option I would go elsewhere. Can I rate zero stars? Ah, no. Shame.
3 months ago
Kristin Cole
Can never get through to them on the phone. Had my mobile phone for 2 months now and have been back and forth like no tomorrow having it fixed due to factory problems.
Samsung Galway a5- worst phone ever
9 months ago
Raani K
Very friendly staff. The girl who served me was really helpful and enthusiastic. Could not be happier with my purchase!
7 months ago
karokh fouad
Joel helped fix my phone and was very patient. I had multiple battery problems but it was delt with straight away. Thank you Samsung.
3 months ago
Nerissa Gleaton
Good friendly helpful customer service
5 months ago
shahira dahdah
Non interested staff seems like business is good for them at the minute
11 months ago
Katherine Kelton
Great help get staff never been treated so well anywhere carry on great work thanks million.
5 months ago
Stephanie Smeekens
Brilliant customer service and staff know what there stuff
5 months ago
Lindsey Bloomquist
I would just like to say a big thank you to staff and management at this store ive had a samsung phone since i can remember had a problem with my s7 edge they done a diagnostics check on the phone main board broke as samsung gives a 2 year warranty it was covered and got upgraded to a s8 amazing service and will be staying with samsung for a very long time again thank to the staff so friendly and helpfull
5 months ago
Jerry Lattanzi
Excellent service, phone repaired same day. Staff were very helpful both on dropping phone off and collecting.
11 months ago
david mccleary
Excellent. Sorted my problem out in less than 30 seconds.
1 month ago
Jennie S
went into store for a query about my phone battery needing to be charged at least twice a day, and its only 6 mths old. staff were amazing. said I would probably need a new battery which I thought was rather expensive. But they said they would check my phone if I left it with them for an hour. when I got back they had looked through my phone and cleaned a magor app that draining my battery that I could not uninstall. my phone is now fab again. 5 star service from these guys. and a huge thank you to the young lady who I was told had only worked there for 2 days . she was awesome.
11 months ago
Dara Kephart
Very poor service from this store and their repair center. I took my Samsung Galaxy Note 10.1 (2014 Edition) in for repair as the screen wasn't working. (under warranty). They send it off to their repair center, and I was expecting it back within 2 weeks. In the second week, the tablet was returned to the store, un-repaired, as the store had made a typing error (one character out) when entering the serial number into their system. So instead of the repair center calling the store to check they had the correct tablet, they just sent it back without repairing it. If this is the Samsung Experience, perhaps it might be time to try Apple instead. A very poor service by Carphone Warehouse, letting down the Samsung name !
11 months ago
