Samsung Experience Store
Samsung Experience Store, 70 Queen St, St Davids Centre, Cardiff CF10 2GQ, United Kingdom:
220 reviews
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Address: 70 Queen St, St Davids Centre, Cardiff CF10 2GQ, United Kingdom
Website: samsung.com
Phone number: +44 333 344 1916
GPS coordinates
Latitude: 51.4820340Longitude: -3.1750688
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reviews
David Butler
Very helpful staff.
Very useful shop for advice,repairs and sales.
Sales are not pushy either.
Bought my last phone on a visit there.
11 months ago
Ke L
Strange how a year can change the retail market. It is spectacularly DEAD IN THE WATER. And from this particular experience for me, went from impress to depress. From friendly, knowledgeable staff, to rude, obnoxious and abrupt Klingons.
Last year I teamed a Note 8 with a Samsung Galaxy 9. As a Journalist the ability to take notes with a stylus pen is a useful tool in one's Journalistic arsenal. But a new phone was required.
Because of Lockdown this store only opened up again last week, and boy what a change in retail staff's character. The store was empty of customers, but full of Samsung Staff Star-trekkers - all decked out in the latest PPE protection gear like my dear self. What were they all needed for?
Taking paranoia to a new level a rude Star-Trekker left manners at home, and bordering on anxious agitation at the prospect of having anyone enter the store. That was OFF LIMITS. Happy to do a deal at the front door - item for credit card.
No entry was permitted to look before you buy. Rudeness personified. Not a hint of friendliness even though both staff member and member of public wore PPE. To leave and take business to the opposition only solution. Lost business for Samsung.
In short. The High Street has lost it's business to online sales. You would think programmed androids, masquerading as helpful sales attendees would learn the technique of sophistry & drop the bullish, brusque attitude.
Personally, I would have thought that any amount of coaxing to buy with a little human warmth would be a good way to do business during such a harsh time. Necessary in order to win friends and influence people who are 'influential.' After all, the bottom line is to 'make a sale' at the end of the day, no?
3 weeks ago
Leslie Hirsch
A tech query with a Samsung S8 sorted in minutes. Kudos to the guy with the beard, sorry I didn't get your name. Friendly and knowlegeable, everything you could want as a customer.
2 weeks ago
David King
Customer service in the Cardiff store is absolutely appalling! Right attitudes on them!
Love you when you are spending thousands though.
Same customer service over a year & a half later....STILL THEY DONT ANSWER THE PHONE.
A phone shop that struggle to answer the phone! ????
How ironic. ????
1 week ago
Anya Sadeghiyeh
It's nice area with the most popular Castle ☺☺
1 month ago
Selvie Nikaj
I had two issues, a lot of exploration,
Very pleasant, professional staff, but no cure !
3 days ago
Andrew Sulecki
Do not bother trying to contact via phone unless you want to listen to mind numbing repeat music and inane messages. Do not bother with the other local number displayed
eitger
6 days ago
Joni Clark
I attended the store this morning as my phone screen stopped working and let me just say the service I received was amazing.
I attended to the store this morning about 11am I was told the cost of the repair and how long it would take to repair and the man that served me was so kind and polite !
Unfortunately I use my phone for work reasons and as the cost was not much difference compared to a new phone therefor I decided to buy a new one there and then. I asked the young man to help me find a new one and he advised me amazingly on what the best phones were for my requirements and guided me.
The purchase was quick and easy and the service I received was impeccable. The man was very polite and and seemed a genuinely kind person, I have not received such good customer service in a phone shop before!
I am so over the moon with my new phone and highly believe that this employee should be praised for his amazing customer service. I am unfortunately unsure of the mans name but he was about 24-25 years old and had more of a welsh accent. I had purchased a Samsung Galaxy A71 and he was just brilliant!
Thank you very Much ,
Georgia.
9 months ago
Jamar Wright
The team in this store are great, they qere so helpful today. So thanks!
3 weeks ago
Kae Are
Had an amazing experience in the store today.. Only popped in to look at the Galaxy watches. Came away with 2 watches, one for me and one for my wife.
Absolutelt so impressed with the technical knowledge of Tom in the store..
Well done and thank you, Steve and Lesley
5 months ago
Shahin Jamali
It always busy but nice staff and very helpful
1 week ago
Universal Visionz
Great products and a great team
11 months ago
Cassie LeCroy
Have visited the store several times with a couple of those times resulting in a purchase.
I find the store staff very helpful and have a good knowledge of the products they sell. They are happy for you to have a play with the devices to make sure you are happy with them before hand.
Staff on the door to control how many people enter the shop and hand sanitizer on the door.
8 months ago
Eric Kinney
Very very helpful staff and quite knowledgeable
2 weeks ago
Kelly Corcoran
very very helpful guys and generous with their time
2 weeks ago
Trevor Pierce
Samsung is king....Great products
11 months ago
jiahao
Staff are always friendly here and helpful when you're seeking information or advice on specific products.
5 months ago
Sarah Alli
Very helpful, pleasant, knowledgeable staff. Good supply of a good range of products.
6 months ago
Barbara Wynn
Very helpful member of staff. Had good product knowledge ????????????
8 months ago
Ronnie Brock
Excellent service from the staff I encountered. They were kind friendly and helpful. Top marks highly recommended
5 months ago
SIberPower
Very busy store, took quite while to get served but was well worth the wait when I saved £300 on a new S21 phone.
11 months ago
Resmiye Demir
Great service, told me everything I needed to know to buy the Samsung Watch. Unfortunately they don't price match so buy a Samsung watch online rather from Samsung Store
6 months ago
Ivan Vidyakin
Worst customer service I ever received. Samsung store manager "Dan" don't even listen to me, ( if store manager gave correct name!)
if a store manager don't listen a Samsung customer, how could you represent Samsung in Cardiff/ UK?
Cardiff do NOT deserve such a poor service!
2 weeks ago
Mrisela Severiano
I like Samsung phones and this is 20 minute from home for me I would give 5 stars but if you can you stay outside it's cold
7 months ago
April Baker
Greeted on the door by a not very welcoming young lady.
When my friend tryed to explain his problem with the phone he purchased there the week before, there wasn't much enthusiasm to help us, in comparison to the younger youth of today and the help it seems they are entitled to.
We walked away after being treated poorly. Would not buy a single thing from there again
8 months ago
Barbara Drew
great place. I arrived early and was seen and dealt with prior to my appointment time.
6 months ago
Stacie Jackson
Some of the best customer service I've had for a long time. Friendly, knowledgeable staff who put no pressure on me to make a sale and genuinely found the beat phone for my needs regardless of price
10 months ago
Momo
Excellent and patient staff, ready to explain what ever details or terms one doesn't understand and they truly help in picking the best phone that suits your personality
10 months ago
Bryant Sawdey
Super service and product
9 months ago
K Har
Okay today, walking into the store I was amazed by the impressive modern way the store looked. But that is sadly where the positive experience ended.
I had a problem with a Samsung phone I had purchased, and I had booked an appointment to visit the store today, Arriving five minutes early for my appointment I sat waiting to be seen and as time went on my allotted time came and went....If the store had been busy I would of understood but we had a few members of staff sat around in my limited experience doing what appeared to be passing the time, so I approached and asked about my appointment, to which I can only say was a brush off and the impression of not really caring, a few moments later a member of staff came from upstairs and explained that I would have to wait longer as he had to book someone else in, sadly I did run out of time which I was vocal about but the response was "should of come in earlier" again what was the point of the appointment if I would of needed to turn up earlier than an allotted time, five minutes before hand is usually sufficient.
So poor communication, lacking of emotional intelligence ( lacking empathy or compassion ) and poor customer service.
All of which are a basic in customer facing roles, all that would of been needed was a member of staff to ask why I was in today, with some compassion we could understood each other better and with better service I could of left unseen but happy enough to come back as it is the way works some times, I have had better service from staff in Burgerking when waiting for food during lunch time.
I hope it improves for others
1 month ago
Joe Derouin
Good people work's there good prices
8 months ago
Emily Loutit
Phone in for repair for a week, that's just up to now! Was told 2 days. No phone call as promised just to update us and NEVER answer the phone! Make out they are experiencing high call numbers. LIES! ???? Store is empty! Staff NOT too busy in the slightest. Do I risk travelling to get my possible unfixed phone? Or wait another week for their call!?
Your reply.... ???? ANSWER THE PHONE THEN! your reply is telling me to ring!!!! I AMMMMM!!!!! AS PREDICTED.... too busy too pick up. Clearly reading through these reviews, you have a problem hearing the phone! JOKE! Spend HUNDREDS here. Ridiculous customer service!
3 months ago
Jose Arbelaez
Got a galaxy fold as a gift and took it to the shop to check for eligibility of premium care. Been waiting 40 minutes with the staff not wanting to help with so many ill informed questions. Finally someone stepped in and said he will check the status of the care+. However, I've been neglected again and left to wait for an hour. Very bad customer service for having their most expensive smartphone.
Update: after all the waiting, there was that one rude staff employee that kept answering my questions regarding the warranty very unapologetically and never letting me finish my questions. In the end he said we can't help you figure how long my warranty is valid for (which is absolute nonsense since checking the IMEI would 100% provide that information) and that I had to call customer support by phone to get this info! I felt indirectly discriminated by the staff as a whole, not just that employee which made feel very angry but my manners are in control unlike the staff. Hate to blame a brand I love by this awful disgusting service from Cardiff store.
9 months ago
Anatoly Kreichman
First visit for me! Friendly staff and helpful too.????
1 month ago
Zach Greenwood
Best place to go when got a problem with your phone.
Located just up from Marks & Spencers and before you get to St Davids Centre entrance. It is on the same side.
Try and phone to make an appointment when it is busy/normal shopping.
Today seen straight away and they did a quick diagnostic and found the problem.
Also good if thinking of buying a new phone or a Samsung product.
Staff are very helpful and will look after you as quickly as they possibly can.
1 month ago
Vanessa MacMillan
None of the employees seem like they want to be there. Very very limited technical knowledge as one of them said 'I don't know as much about Samsung as you do so I can't do anything you can't'. I was told to come back in 24 hours just to be able to have a diagnostic test ran on my phone and when I asked if they were really that busy the employee just said 'yes' and went to the back. The store has made me think about going back to Apple who although don't have the latest technology have good customer service.
2 weeks ago
Lilly Nanny
Store is empty in a rainy day, i was late for 10 minutes for 2.30 pm repair tech appoinment. Store staff shaz refused to serve me as i was 10 mimutes late, i spoke to samsung customer services on th phone, i was not given a proper answer too. Store still empty i received similar service in january 2020,staff was very polite and helpful. Whaat has changed and cardiff samsung store turm out so rude and selfish
10 months ago
Wade
Very helpful, friendly and informative staff. Always a good range of products on display which you can handle to see how it feels in the hand. Good interest free options as well to help that purchase.
11 months ago
Anna Szkudlarek
After holding out for as long as possible with a very worn out Galaxy S7 and waiting for the S10 to arrive I was finally forced to bite the bullet as my S7 had all but given up performing. I visited the Samsung store on Queen Street, Cardiff. I was greeted and explained that I knew exactly what I wanted and which deal. I was introduced to Owen who immediately came across as a very personable guy who I felt very comfortable with. He also expressed a genuine willingness to want to help. Having chosen the colour of the new phone we agreed a deal and proceeded to set up the new phone. However, the transfer of all my data from old phone to new proved very challenging and would not go according to plan. This was due entirely to the condition of my old phone and presented Owen with some difficulties he had not encountered before. But rather then get phased with this situation he embraced it and saw it as a new challenge and really got stuck in trying to solve the issues with the transfer. This ended up taking much longer than anticipated but he stuck at it and his determination in getting it resolved was unrelenting. During this time we engaged in various non phone type conversation as he combined excellent customer service with his technical know how. After a lot of effort he finally got it all sorted which resulted in high fives and both of us very happy. I have worked in customer service for many years and I can honestly say Owen has exemplary customer interaction skills combined with that eagerness to want to please. The store manager Gareth was also very pleasant. Well done Owen and the store in general. Highly recommended!
3 weeks ago
Jeff Glynn
Very friendly staff, they answered all my questions directly and with some extra information to help me. Not pushy or anything and a good number of staff to be able to help anyone who comes into the store. I have been into the store a number of times to look at the newest models of phones and can confirm that the level of service is good and consistent.
1 month ago
Chris Martel
Very knowledgeable staff, very friendly and helpful. Went the extra mile!
9 months ago
Chelsea Cooler
Modern looking well laid out store. Initially had some challenges to replace a lost ear buds charging case but staff persevered for what felt like an over complicated bureaucratic process. Left happy though and very impressed with my Galaxy Note 10 plus.
11 months ago
Rahav Eppstein
Very rude staff could not care lrss obtuse unhelpful and I walked out and bought a £250 mobile elsewhere at Apple
7 months ago
Dean Murray
Great modern store lots of Samsung products to try
6 months ago
Louis Sense
Just excellent
2 weeks ago
Judy Glathar
Can't praise this place enough. Fitted me in with less than 24 hours notice for a warranty repair on my phone (charging issue). I arrived early expecting a wait but was seen straight away. Repaired in house and given back to me in less than half an hour. Very friendly staff looking to go the extra mile, 100% recommended and I'll be back for my next purchase
3 weeks ago
Carlos Val
I have to confess I'm a big Samsung fan, love the products, I very got the TV's, phone ,fridge,washing machine,vacuum, watch, headphones.
And in the store the service is fantastic.
Wish samsung would make cars
1 month ago
Tom Gagovski
What great customer service I experienced at the Cardiff store. Dropped my phone in mid day on a Sunday to get a screen burn issue sorted under warranty. Didn't expect to get it back for a few days. As I was about to leave Cardiff a few hours later I thought on the off chance I wonder if its been fixed. It had, and what a great repair they done. A totally refurbished phone! Great service Samsung! From a happy longstanding customer.
2 months ago
Dhruvesh Patel
My Samsung Tablet would not charge so I visited the store. Was told that the charging point was fine and the problem was the motherboard and they could not repair it. I took the tablet to an independent repairer who told me that the charging point was damaged and they fitted a new one and now the tablet is fully charged and working. How competent is your staff in dealing with a simple repair problem or was the reason an encouragement for me to buy a new tablet.
3 months ago
Dale Brown
Very very helpful and polite staff
7 months ago
