Samsung Experience Store
Samsung Experience Store, 70 Queen St, St Davids Centre, Cardiff CF10 2GQ, United Kingdom:
220 reviews
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Address: 70 Queen St, St Davids Centre, Cardiff CF10 2GQ, United Kingdom
Website: samsung.com
Phone number: +44 333 344 1916
GPS coordinates
Latitude: 51.4820340Longitude: -3.1750688
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reviews
Z P
Brilliant service the guys were professional. Had problems with my a80 mobile phone.phone is up and running thanks to all at Samsung shop.DELIGHTED.
4 weeks ago
Ashley Moorman
Thanks Gareth and team for sorting out my new phone. Awesome gents.
2 months ago
Gloise Hunter
At the Samsung store I've never had any problems with staff but visited today for a querie about screen repair, and there was one member of staff on the shop floor and I walked up to him but stood aside as he was speaking to another customer but as he walked away I said 'excuse me' for help and he said 'two seconds' so I thought maybe he's just in the middle of helping that customer but he went to a group of people looking at the phones and asked them if they needed any help clearly hadn't even spoken to them but just dismissed me completely, after seeing to the customers and that they didn't need his help he just stood there none of them speaking so I asked if he was busy, the entire time I was being polite and patient and he looked at me and said 'yeah kinda' bluntly but continued to look at me as if waiting for me to speak as if he didn't just tell me he's busy I went on the explain how I wanted to know the price of a screen replacement gave him the model name and he bluntly said 'two nineteen' that's it that's all I got from him absolutely terrible customer service and no help at all he was clearly more interested in the people looking to buy a phone than he was with me even though I wanted to get my phone replaced then and there and had to money just like those other customers absolutely disgusting completely ruined my mood I was nothing but nice approaching this gentleman but got nothing nice back
3 months ago
Michelle Cantimbuhan
Have never met such helpful people - thank you Kyle for your extreme patience!!
2 months ago
ronald abangan
Please i need a copy of my purchase, can you tell me the email adress of cardiff store plase!!!
1 month ago
Debbie Webb
Nice store and customer service is on point. Obviously, very expensive.
5 months ago
Teri Ventura
Great help from the pepole there and they have all the tabs laid out
1 month ago
Kandace Charbonneau
515pm today I was in store for 10 mins , girl staff member just sat there on her phone texting played no attention to me at all so I walked out and wouldn't come back now.
5 months ago
Jamahl Black
Excellent service. Very helpful troubleshooting a fault and organising a reasonably priced repair.
2 months ago
Patricia Allard
Great service. Short wait and problem dealt with very quickly
1 month ago
Anthony Evangelista
Professional knowledgeable service
9 months ago
Gordon Hages
Bas services. Gave me the wrong answer about product resulting in buying the wrong one. I could not return the product because I trusted them and open the box without any doubt. The box and the product are still in the same condition when I bought it. BUT they don't accept it.
11 months ago
Joanne Pinson
Staff friendly and helpful no complaints there . However the reason I visited the store was to have my faulty phone looked at in store by online support . Having confirmed that it was a warranty issue , I was told to make an appointment for a repair . Couldn't leave the phone there so another 50 mile round trip coupled with Cardiff's excessive parking charges . Get a grip Samsung ????
2 months ago
Stefano Tessaro
Nice shop and always pop in to see the latest Samsung phones.
1 month ago
berlin raj
I love this place. Sorted my S9 in 2 mins without any hassle and for free !!!
1 month ago
DJ Kelly
Helpful store got information I needed
1 month ago
Jie Yuwen
Staff eager to help.. very friendly
4 weeks ago
jim moss
Nice store, shopoed hete for a few years. Gareth very helpful as always. Many thanks
11 months ago
Emily Harrison
Recently had reason to visit this shop because of a problem with my mobile which., as it happened turned into several smaller problems necessitating a complete replacement of the main board. this was investigated by a very polite and knowledgeable young bloke and repaired by him the following day. A superb service carried out by really helpful staff.Top marks I would go there any time Thank you.
3 months ago
Jack Scott
Brilliant. Sorted my phone quickly
11 months ago
Heather Bonarirgo
Very dark and gloomy store. Phones are attached by security locks and you are unable to hold them in hand, use the cam or even check the color. Most of sales assistant have very little information about Samsung phones.
2 months ago
Olivia baumann
Staff very helpful not a commission base service point you in the right direction on the phone of your choice
11 months ago
Petteri Kippo
excellent service. Helped with a phone repair and also support and guidance with using my phone better. Also advised and demonstrated speakers which I plan to buy.
3 months ago
David Ledford
Tried to sell my girlfriend a tablet above the advertised price shown in-store and online. When I confronted them about the issue they argued that the price had changed as it was sold to her.
After expressing my concerns they luckily refunded her the difference. This would have all been ok if I hadn't have heard one of the store assistants sell the same tablet to another couple for the discounted and advertised price.
Even if this wasn't a malicious action, it sounded like they deliberately increased the price just for my girlfriend and I was left with an incredibly sour taste in my mouth.
6 months ago
Tyler Leigh
Staff dealt with my query quickly and effectively to repair my tablet which was coming up to 2 years old and nearly out of warranty.
2 months ago
Gordon Stephens
Great staff and great products! - Jared (patiently and competently) guided us through the latest Samsung products until my wife and I were confident enough to operate our new products on our own. A positive experience which we can recommend to all!
5 months ago
Drew Jeffcoat
Had demo of Galaxy Fold 5G beautiful phone, no waiting around and was seen quickly by staff.
2 months ago
Mike Price
I was very pleased with the excellent service at the store on Wednesday. Chan was particularly helpful.
2 months ago
Pradip Kalkani
Tried Calling the store all day yesterday so I decided to go into the store and when I got there the store was empty so I decided to call them when I was there. The staff still didn't answer the phone.
1 month ago
Mike Whalen
Booked a appointment to have my phone repaired (1 hour repairs) to be told it would be a few days because they are busy. What's the point in booking?
11 months ago
Dmitry Bokhan
Really helpful, frendly staff & great service, Slalesmsn Joel had excellent knowledge and helped me choose the right products. He then helped me to transfer all my data and advised me of the excellent smartphone trade in offer available. Overall great shopping experience.
11 months ago
Devan Brown
Excellent service thanks Owain for sorting repair... ????????
1 month ago
Tyler Lu
Some staff are knowledgeable but unfortunately, they are let down by poor policies and company processes preventing them from providing a good service, other staff are lazy and arrogant which is a shame to those trying to help. Waiting times in store are far too long even with just 5 or six people in the store. They rarely answer the phone and refuse to submit electronic repair estimates to support insurance claims despite providing an unofficial estimate over the phone that is the same as the paper estimate you have to receive in store with the caveat that it's only an estimate and the final cost may differ.
From other views on here it seems as though management refuse to accept the reality of the situation and I’m sure their comments will reflect this.
7 months ago
Skylar Barnett
Issue with charging port on S10+ sorted within 2 hours. Great service
1 month ago
Betty Page
Very helpfull had phone problem with my Samsung they fixed the problem there and then. Shop very good also ... I would go there again.
2 months ago
Susan Doherty
Visited shop to upgrade tablet,
Salesperson I spoke to (Ginger man with beard)was not at all interested ,could not advise me on trade in, and said they will be busy for next few days,so dont come back for a week!
Was buying a tab S4 4G,and will now buy online,this is why the high st is dying,awful customer service,Avoid(I was also only customer in shop,busy?)
4 months ago
Derrick Lomax
My mobile broke I try booking appointmet try contact nobody answer
1 month ago
Arlo Green
Great store and staff alike. Very knowledgeable and helpful. Brilliant just like their phones.
11 months ago
Sudarsan Pattabiraman
Went to the store to seek help in using my Samsung Notebook and the lady who trained me was patient, understanding and very helpful.
11 months ago
NADIA ZGHIKH
They onky want tk sell tge dearest of phones. Impolite
3 months ago
Vanessa DeJesus
Excellent service. Left my wife's phone for repair and had a call the next day to say it was ready for collection. Staff were excellent.
11 months ago
jennifer rainey
Went in to fix my phone. Guys were very helpful.
11 months ago
kenny mihm
Wrong info given. I have spent a lot of money on a computer that does not do what I bought it for. The sales staff are miss informed. No where near the level of the I phone shop.
4 months ago
Jeremy Pinkham
Great shop. Very helpful and can support you getting your device serviced. X
3 months ago
Chris Grunden
shocking experience for a loyal Samsung customer.
I was told to go into store and I would be able to have my phone screen changed the same time.
the person who dealt with me was uninterested and arrogant.
I wont be coming back
6 months ago
Zhengyong Zhou
Fairly rude sraff
9 months ago
Joonas Rahkola
Polite staff
7 months ago
Mohammad Khodaparast
Great quick service replacing myself screen. X
2 months ago
Shar Tegral
Nice store ..have some really really good staff and some not so good. The products are nice, the store looks clean but it all boils down to who attends to you..so make sure they know what they are doing!
7 months ago
Sandra Brower
Absolutely rude staff including the manger. They provide inaccurate and contradictory information to Samsung's own website regarding products and repair service.
They offer you trade in offer and ask your mobile to check how much it worth. Then they connect to their system USB and ask you to enter password. Then you don't know what are they doing to your mobile phone and data because their screens are hidden from customers.
My local London store is completely opposite to this store. Perhaps manager and team here need to learn from London stores.
2 months ago
