O2 Shop Guildford
Cell phone store O2 Shop Guildford, 59 High St, Guildford GU1 3DY, United Kingdom:
44 reviews
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Address: 59 High St, Guildford GU1 3DY, United Kingdom
Website: o2.co.uk
Phone number: +44 1483 813054
GPS coordinates
Latitude: 51.2370394Longitude: -0.5683249
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reviews
Bernadette Slavin
The staff seem to be employed mainly to dissuade customers from actually asking them anything or serving us in any way. Hopefully I will get in better from the o2 website and buy my new phone there. Abysmal service.
2 months ago
Bill
Very nice staff. Professional attitude towards a customer! ???? A very interesting offer of their products and deals! ????
1 month ago
Brittany Paige
Went into the store today to upgrade my SIM to O2's 100GB data plan and was greeted by Imran who was able to quickly get me upgraded with no fuss or hassle, the whole process took less than 15 minutes.
Excellent service, would definitely recommend!
1 month ago
Jon McCarthy
The o2 staff in guilford refuse to cancel my contract there, saying it was done at o2 franchise store, they couldn't do because they are retail. Poor management and poor customer service, I have been advised the wrong information by the manager Stacey and the other female advisor, as I need to go back to the o2 franchise store to cancel. Poor customer services. Never go back there again.
10 months ago
John Miller
Imran helped us sort out a complicated issue with our son's phone. Very patient, friendly and knowledgeable. Good experience all-round.
11 months ago
Willie Hill
Staff always polite and helpfull but o2 coverage in this area has gone downhill.
3 months ago
ashton fillery
Went there on Sunday to discuss my contract options and decide what phone to get. Alexandria was extremely friendly, helpful and she knew what she was talking about. All questions were answered quickly and honestly. O2 offers great service and most importantly flexibility all the way through your contract, which is something I highly appreciate.
I left the shop with a new phone in hand and a big smile on my face. Thank you!
11 months ago
bgdavenport
Bought a pay as you go sim from this shop. Simple and straightforward, all done in a few minutes. I did go in when it was quiet. I would avoid the busy times because you could be waiting for a while.
11 months ago
Elizabeth Miller
Previously been in to Portsmouth and woking 02 as well as the one in London.
After trying to upgrade for 45 days going to each store and being declined, being shouted at ,and informed that i was wrong and they didnt care if i cancelled I had decided I was done .
Upon entering guilford o2 I had decided to cancel my contract. After talking to the store manager she spoke to myself and my partner and invited us to sit down and assured us she would help where possible. Not only did she listen to our concerns but dealt with them professionally and calmly .
After 10 min she had dealt with all out concerns and turned out complaint around too a amazing experience . We even stayed with the company .
Overall a great experience in the guilford store !! I hope that any company official who reads this sends a care package the the team and manager .
4 months ago
Michael Napolitano
The staff is very friendly and helpful
5 months ago
Personal Assistant
Mark the assistant was brilliant very helpful and explained everything very clearly
2 months ago
Stephanie Carlson
Very empty store and told would have a waiting time of 5-10mins yet took over 50minutes to see to us. Staff member prioritised standing in a empty store waiting to greet people coming in instead of simply passing the store phone to receive a PAC number. Once a different staff member helped she was helpful. Overall, glad not going to have to deal with O2 again!
11 months ago
Jaey Zee
I honestly don't understand how some people can be so moronic?
If a store is busy than how can they possibly answer the phone, whilst they are dealing with customers in the store? People complaining about this should honestly get a reality check and some common sense. I also think that the customer service reflects on how you treat them. Every time I go in they are nice to me because I'm not being an ass of a customer and I Understand that they are there to help you not to be blamed on shouted at. My phone is always being sorted when I need them to look into it.
3 months ago
JOHNNY WATKINS
Love O2 the staff are helpful and friendly
5 months ago
Marjory Heminover
BRANCH NEEDS TO GET STAFF TRAINING ON GIVING BETTER CUSTOMER SERVICE
2 months ago
KRISTIN GIMIGLIANO
Worst service. Been ripped off for a long time. Representative was only nice when he I was listening to his offers to stay until I've decided that I am sure I want to leave he became rude. Loosers.
7 months ago
Gerald Macy
Staff really knowledgeable and helpful although other people were served before me although I had been waiting longer
3 months ago
Jessica Trombley
I bought a new phone there. Its on pay monthly. It is the phone I am using
2 months ago
Michael Lund
Very helpful staff!
1 month ago
gehu gonzalez
Excellent customer service. Staff very patient and extremely helpful. Thank you big boss guy, Sean and young lass with smiley face who was meeting and greeting customers - Wifi hotspot up and running. Would recommend your store to friends and family. Keep up the good work.
8 months ago
John Casa
Sad reflection of the age we live in - whinging about having to wait. Been an o2 customer for more than 10 years. Guildford staff always helpful. Nice people - good service.
11 months ago
Tim Jones
Always so helpful sorting out my phone for me.
8 months ago
Lyudmyla Demarais
Awful service. Charged me £2487 extra because I made international calls
11 months ago
Pamela mckinney
I had to call the shop several times. No one answers the phone and there is no recorded message about getting back to you or a facility to leave a message.
No Bank Holiday opening times indicated anywhere on the internet.
Very unprofessional and amateurish service. Staff always seems to look as if they have lost the will to live! Very slow, bored, casual and can't be bothered attitude with anyone.
5 months ago
Brian Hines
Very poor service, been with O2 for years. Went in to upgrade my phone, should have been nice and simple, however they scanned at the wrong phone and did the paper work for that phone despite me telling them it was the wrong model. They then had to cancel that upgrade, leaving me to wait 24hours till I could upgrade. They also didn't inform me that they had scanned a new sim card, consequently my phone stopped working leaving me wondering why. I was also told that despite the contract being in my dad's name I could still get the 30% student discount. This was a lie, since then I have had to get 2 new phones and start a new contract. Really not happy with the incompetence of this store and the service they supply
11 months ago
Thomas Powell
Good positive responsive assistance.
4 months ago
Mandy Herrera
I entered the shop looking to buy a Lumia 635 or possibly a 735 I found the display and was looking at the 635 waiting for a staff member to ask if I needed any assistance but they were too busy having a chat and laugh together so after having been in the shop for several minutes I left and did my research at home and ordered a 635 through Amazon , I must add that I visited 4 cell phone shops in Guildford High Street that day and only Vodafone were on the ball offering assistance.
11 months ago
AJay Alicea
I have had an unusual problem caused by wrong information being given by another branch. The manager at Guildford sorted this out and was most considerate polite and helpful
11 months ago
Lia Walker
Got a new account set up in under half an hour.
2 months ago
Kayla Ruppe
Staff members rude, unhelpful and disrespectful. Would give no stars if possible. As a loyal customer if you visit this store it makes no difference and you still get treated badly. Lack of respect from a particular employee today has left me writing this review. Disappointing.
5 months ago
Leo Wang
I would give 0 Stars if it would be possible. Unhelpful, bored staff members. I wanted to get a nano sim and transfer my mobile number to that. He could not do it on the spot (have NO clue why), I had to call customer service. I went ONLINE, the assistant there posted me a nano sim, and gave me a link to transfer my number. I have no idea why those guys are getting paid
8 months ago
Karl Brown
Good but could be more helpful
11 months ago
Gurtej Lyall
Really helpful and friendly staff
7 months ago
Eric Ryder
Sells mobile phones.
2 months ago
Carita Coughlin
Very helpful and great knowledge
11 months ago
Kinneyn Lindar
Excellent, Grace was most helpful and competent
11 months ago
Abdulmajeed
Grear service
2 months ago
Fightholics
Good service
4 months ago
Daniel Earle
Friendly helpful staff
11 months ago
Matt Salmons
Good service and location
3 months ago
Felecia evans
phone 7 times in one hour but no answer.
5 months ago
Ryan Rydstrom
Friendly phone shop :)
9 months ago
Contrell Martin
they're laying about opening times. So confiusing!!!!
10 months ago
Annabelle Dujardin
They answer their phone very rarely. Extremely frustrating trying to get through to them, especially when they ask you to call ahead to check they have your phone in stock.
2 months ago
