Virgin Active

Amazing gym facilities

great facility.

There is a major problem with theft at this club. Lockers are regularly broken into to steal valuables. Staff do not address this, or warn members about the problem. Avoid this club, something is definitely not right here.

Thanks guys !

Great spot for a gym. Pool has fab view

Awesome gym, all you can wish for in one place, or almost ...

I have been a member at this gym since Jan. I find the facilities good, but cramped. Especially the weight section, where it seems that alot of members leave the weights lying around so you have to play hunt the weight when you want to use it. Despite numerous complaints, nothing has been done. Considering the high price, they could put a sign up or get the gym staff to clean it up!

It's rare that I take time out to write one of these reviews but I feel it appropriate to share my awful experience with the Virgin Active in Canary Wharf. The attitude of the staff, members, and the range of equipment are all incredibly poor, especially if you consider the cost. To preface, I had to change my weekday gym from Reebok due to a job relocation and this Virgin Active in Canary Wharf ended up being the nearest gym to where I live. Firstly, for the amount you pay per month this "gym" has to be one of the biggest scams going. Virgin Active have a tiering system for their clubs (tier 1 being the most expensive down to tier 3 I believe, based on facilities and equipment) and somehow the Canary Wharf branch managed to get awarded a tier 1 demanding membership rates up to £195 per month (with an eye wateringly egregious £100 joining fee, even if you only want to join for a month). The floor manager lured me into a membership with the promise of 3 free guest passes up on joining which I thought was a good way to ease the daunting process of starting at a new gym. My very first visit I decide to bring along a friend and try out a spinning class, we arrived with plenty of time to spare before the class was due to start and proceed to sign in at the front desk only to be told that there are no guest passes on the account and I owe £30 as I hadn’t pre-booked my guest. It does seem like the staff say anything to get you to sign up and then are completely rude and incompetent when you require anything further. This brings me onto the facilities, the room where the spinning class takes place is pretty much the size of a cloakroom in a central London apartment, into which they have crammed the spinning bikes so close together you’re rubbing elbows with the people next to you and getting sweat-spray from people on the other side of the room. About 15 minutes into the class its quite clear the air conditioning isn’t adequate for the heat generated by the people crammed in there. I’d say this probably one of the most disgusting experiences I have partaken in, closely followed by the central line at rush hour in summer. The basic layout of the club is arranged over for floors, on the basement is the spa, ground floor is the reception, first floor is cardio and the second floor is the weights section. If you actually go up to the weights floor only about a third of it is designated for weights with the other two-thirds just open floor space where personal training sessions occur. This bring me onto the other massive let down of the club, the weights section is absolutely tiny. There was 3 other people up there when I was going to start my work out and this remarkably made the place feel busy constantly manoeuvring around each other, I’d hate to see what its like when it gets busy. The range of equipment up here is incredibly poor and the weights offered along the dumbbell section left a lot to be desired. Onto my last criticism of the club, the levels of hygiene in the spa. Around peak times and weekends the spa section is constantly busy, in fact the amount of people I saw walk straight from the changing rooms, not having a shower and entering the spa pools directly just shows this entire area is harbouring diseases and germs. On just my second visit alone to the club I managed to contract a verruca and this is the only public pool area I had been to for months so its quite clear they have an issue here. This is a great gym for people who want to claim they’re a member at a gym and never actually turn up as it carries the prestigious Virgin brand name but for people who actually want to work out, lose weight, get fit, save yourself the time and hassle I went through and please just join Reebok which is a 5 minute walk away. Reebok is by far the best gym in London and anyone fortune enough to require a gym in the Canary Wharf area will find the facilities are a pleasure to use, the staff are extremely polite and they also charge far more reasonable membership rates.

Best swimmingpool in London

The pool makes all the difference. It's almost an infinity pool overlooking the Thames. Don't think you get that anywhere else in London.

One of the best Virgin Active's I've ever been to

Staff are just rude no key skills just rude.managers mo and Daniel really helpful and the fitness trainers are on point but reception staff are just the most rudest ppl I've seen I am a member of the club but wouldn't go bk to that place.

Group of Bangladeshi selling drugs at the club . Reported to management but they don’t care .

Great place to spree off for a day

Very dirty gym and spa ????

Great gym with an amazing view over the river

Visited on a Sunday afternoon and it was pretty dirty... changing rooms and toilets in particular obviously hadn't been checked for a while! Put me off going in the pool!

Lovely facilities

Staff is rude facilities have gone down...I can't possibly imagine why anyone would want to pay 120gbp for services worth 30gbp Changing my rating from 5 stars (3 years ago) to one star today

OK but gym is too small

Nice place

Omg very dirty gym and spa

Nice relaxing gym- upbeat with professionals

Absolute tremendous

The spa facilities is great!

Great facilities but need a large pocket

Iconic swimming pool and great spa

My favourite gym, pool and spa in London!

Very expensive, unpolite people at the spa, spa is out of order daily often due to repair or because there is no hot water (incl showers), classes are ridiculously crowded even when you book through the app.

Excellent swimming pool and spa facilities.

Staff are kind. Facilities are great.

Great facilities - love the pool!

Health spa at it's finest in Canary Wharf.

Rather not

Bliss

Costs as much as a holiday but worth it if you live in the Docklands and use the (infinity!) pool and spa area frequently.

Great gym, superb view from the swimming pool

Perfect view and location

Fabulous pool, great all round.

Over subscribed and too busy Shortened opening times Water area was broken for a month Tired machines Very smelly customers make it almost impossible to train I have Been a member for 9 years and it was not like this before Looking elsewhere

For body,mind & Soul Rejuvenation

Lovely swimming pool

Great gym

12 years there, few complaints

In a world if it's own

Loved it ,definitely recommend if you are in that neck of the woods

One if my favourite Virgin Actives, the pool is amazing!

Amazing!