Chapmans Audi Specialist
Auto repair shop Chapmans Audi Specialist, 119 Stonesby Ave, Leicester LE2 6TY, United Kingdom:
203 reviews
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Address: 119 Stonesby Ave, Leicester LE2 6TY, United Kingdom
Website: chapmansaudispecialist.co.uk
Phone number: +44 116 244 0404
GPS coordinates
Latitude: 52.5942043Longitude: -1.1343654
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reviews
Eneisha Smith
I was really pleased with the service I received. My car was making a noise I couldn't pinpoint and it was booked in promptly. They were really friendly when I dropped the vehicle off and they explained a few possibilities and options. Not long after I arrived back home I had a call explaining what was required with a full cost breakdown. A subsequent call told me everything was done and Andy went through it all when I went to collect it. I will definitely use this company again.
1 month ago
Norman Wise
Having made an enquiry for my Audi Q2 service, I was pleased with the quote, hence made booking and was really pleased with car service and extra work that was required. Nice to have explanation to justify work to prevent extra costs further down.
Great family company and personal experience when booking service.
Thanks Chapmans & Andy.
4 weeks ago
Phillip Tolan
I took my Q5 in for an interim service.
Very easy to book the service you want via the website and then quick email responses to a couple of questions.
Andy checked the service I chose and offered some other options but no pressure sales.
Service was done within a couple of hours and wash was offered but I declined because it was better to collect rather than wait.
On collection Andy went through service and condition of brakes, tyres dpf soot level and no errors from scan.
It was my first time visit and I normally do most of my own serving, but my car still had a decent main dealer warranty left and I wanted to maintain its Audi service history but not their prices and the reviews on Audi Leicester put me off.
So to sum up I'll be using Chapmans Audi again.
Thanks to Andy and the Team.
1 month ago
kendrick ching
Can't express how grateful I am that I was recommended Chapman.
After my car was making a weird unusual noise, that was driving me insane. I took it to it several other garages, and left them scratching their heads, however, it seems like Chapman's managed to not only find the issue, but rectify it in good time. Would definitely recommend to all family and friend, and anyone reading this post. If you guys see this, thank you once again.
6 months ago
Jaehoon Ahn
Andy and his son provided excellent service repairing my Audi's petrol cap release and a head up display fault. This is the second time I have used Chapmans and I highly recommend them on expertise, price and no lenghty forward booking which seems to be the norm at main dealers.
3 months ago
Craig Florey
Friendly and professional service at very reasonable prices. Definitely coming back for all future work!
3 months ago
Matthew Sanders
Electrical failure of hazards, indicators and brake lights on my Transporter quickly solved via excellent diagnosis by Adam and his efficient team. Effective information flow and likely cost analysis at all stages. I felt as if I was an important component of the decision making team. All resolved within one day, with follow up two days later to ensure all was well. Extremely positive and friendly service - highly recommended.
8 months ago
Luciano Thiel
What a great customer experience. The batteries had failed on my remote control for the central locking, and with the cold weather the door lock froze regularly, so getting into the car using the key was a poor option. When this happened previously it took two trips to a main dealer to fix. This time a very helpful young man looked up the correct batteries for my 20+ year old A6. Fitted new ones, checked it worked and sent me on my way at no cost. What brilliant customer service. Only a small problem but a real inconvenience solved with a smile.
I have used them before for specialist work and would recommend them to any VW Audi owner.
4 months ago
edwin martin
Fantastic service and really friendly staff! They were so helpful and informative. I couldn't recommend them enough! Very trustworthy and honest - i will certainly continue to bring my car here!
11 months ago
Celina Erubami
Beware! Went in to Chapmans for diagnosis/repair after Engine Management Light (EML) came on. Was asked to approve 2 hr diagnosis. Advised Lambda (O2) sensor needed replacing. According to invoice this was replaced, failed, further investigations conducted, replaced again after removing oxidation from ECU pins. In total charged 795.44 GBP for 2 hr diagnosis, 7 hrs labour (including 3 hrs with 2 technicians - 6 hours - to "check wiring") and new sensor. Felt I was being ripped off but needed my car so agreed to what they said was necessary (after being reminded of their "family values"). My mistake. Subsequently checked with an independent mechanic and was told that the time/charge was extortionate, should've been 2 hrs total (diagnosis and repair) and 250 GBP max. Today, 7 weeks later, I went to another garage after the EML light came on again. Very experienced Audi mechanics - diagnosis completed in less than 20 mins, advised that it was an intermittent fault (warning light disappeared after being reset) and further, that the lambda sensor was not new and not Audi (was it even replaced 7 weeks ago?). They suggested that I'd been completely "taken advantage of" by Chapmans and that it was completely unnecessary to have 2 technicians to check wiring for 3 hours and advised that if they replaced the sensor it would've been a total charge of 300 GBP. Both advised that I should report this to the relevant trade bodies. I will be. An expensive lesson, well learnt. If something doesn't feel right, trust your gut and get advice/a quote elsewhere.
******
Response to owners response:
Thanks for your reply.
Just to clarify:
1. I advised in my last email in July that I'd be taking my business elsewhere and that was my last communication. Given this, there was no need to communicate further.
2. The garage yesterday completed the "diagnosis and repair" for the same issue in 20 minutes for a tiny fraction of your cost. The diagnostic report clearly stated it was an intermittent malfunction (ie not a sensor failure). They also showed me the sensor, it was clearly not new.
3. Both completely independent mechanics came to exactly the same conclusion and were astounded at your charges.
4. I have reported this to Citizens Advice and Trading Standards.
10 months ago
Dan Greengler
Andy was honest and straight to the point, told me the exact problem and what was needed and what could possibly happen! Took my car in straight away and had it up and working the next day. Would highly recommend and will be using the garage from now on.
5 months ago
hijodelantorcha nunya
Very prompt and professional service. Great customer service and very good pricing. Top quality parts supplied.
Highly recommended.
7 months ago
carlos rivera
Top work, friendly service and advice all for a sensible figure. Will definitely recommend and use again.
3 months ago
Elisabeth Alegria
I booked my main service today with Andy the owner of Chapmans and I was firstly most satisfied with the price compared to main dealers , secondly the honesty as they don’t sell you extras and finally the technician are professional. When I went in to collect the car Andy went through the whole service and once I was happy I paid the bill. I recommend anyone who wants to look after their Audi and not pay dealer prices then Chapmans is the place
2 months ago
Thomas Carver
This was my second visit with my tt for its service .as the car run like a dream after my first service at chapmans ..
Very professional and competitively priced.
i also needed some bodywork done .Andy recommended some one.
Steve was a great recommendation and nick has revamped my wheels ...
Looks like new ..
Big thanks
9 months ago
Thomas Hulse
We was recommended chapmans by a family member if it wasn’t for this we would of gone to Audi itself and we all know how expensive they can be. being a female I thought they might try pulling the wool over my eyes saying I need this and that done with my q5 but Andy was straight to the point and honest told me what needed doing and advised me what we should have done ect . Explain everything in detail what they had done! I don’t think il take my car anywhere else now! Thank you guys
5 months ago
Peyton Clark
Extremely professional, Great communication and Fantastic Service from Andy and Adam. Had some real issues with my VW T5.1 Transporter and these guys got me back on the road keeping me up to date throughout the whole process. Special Thanks from Chris
6 months ago
Jason Allen
Got my A3 major service done with Chapmans last week. I was very impressed with all aspects of the service, and will be using them again. would highly recommend to anyone that needs work doing.
9 months ago
Thomas Kenney
Andy, Stuart and the team provided Excellent service. Work carried out with minimal fuss and to a high standard. Adapted to our needs by picking up and dropping off our vehicle. Would highly recommend.
9 months ago
Evangelista Alexandre
3rd time my 2016 Audi has been in to Chapmans. They always provide good, honest advice and service and don't do things for the sake of it. Would recommend to Audi drivers
10 months ago
Rachel Nichols
Very covid compliant. Normally very skilled technicians to work on vehicles and sales section very knowledgeable and customer friendly.
6 months ago
Jerry Williams
Had my rear brakes done, very competitive price, and very professional team,
Highly recommended
6 months ago
Timothy Davis
100% reliable and trustworthy, sorted my car out after I put in the wrong fuel, kept me informed the whole time, would definitely recommend and use again!
7 months ago
Mike Peterik
I have used this garage for many years very knowledgeable of the products they specialize in have been very pleased with the service they provide to their customers Keep up the good work
7 months ago
Daming Yu
Great service, very detailed on my issues,all sorted, collected and returned,,cleaned.. brilliant! Big thanks, thoroughly recommend.
11 months ago
OhBeshica
2nd time my A4 has been in for usual annual service and maintenance. Andy kept me informed throughout the day and always called for authorisation of any additional work required and provided a detailed breakdown of time and costs. Overall very happy with the service and very reasonable in terms of costs compared to main dealers. Thanks.
2 months ago
Aaron Baidel
Excellent and professional service. Quick, efficient and value for money. Highly recommended ????????
11 months ago
Sarah K
I first took my vehicle to Chapmans for an air conditioning re-gas and new rear brake pads and discs, the price was extremely competitive and work was completed within a reasonable time frame.
Following this I took my car to Chapmans again only a couple of days ago for a diagnosis of two issues I had with my vehicle, in which I was quoted £1,000 at the main Audi dealer alongside the removal of the dash. With my permission Chapmans undertook the first two hours of diagnosis and called me with an update, I was informed through out and asked my permission before anything was carried out. My faults were corrected after 3 hours and cost me a quarter of the price the main dealer quoted. Chapmans hadn’t only found the issue but actually corrected it, without removal of the dash...I could not be more pleased! I would definitely recommend Chapmans, they are professional and honest. I will definitely be returning in the future.
1 month ago
Jessica Flores
Had my Fiat 500 in today for wiring/ locking faults. Can’t recommend enough, amazing service, quick and fast. Was only booked in to have a diagnostics done, and I was surprised when they said they can fix my car today as well! Don’t just work to take money from you, helped me around the problem of not having to spend a fortune getting my car fixed. Defiantly will be coming back and recommending to friends and family! Thank you:)
1 month ago
Mary Lopez
Booked A4 in for service and mot, excellent all round customer service, will certainly be using again.
8 months ago
Derrin Miller
Took both of may cars there recently for major suspension issue and Timing belt change for A4 TDI, no extra work is carried out without permission, very good communication going back again soon for some more work. Plus you get a nice car wash... thanks
1 month ago
Don Park
Have always taken my Audi here for a service. And it's a fantastic service. No messing you around, up front and clear. They wont touch anything unless they have your permission. The car always comes back pristine. Would 100% recommend
3 months ago
Matthew Busse
Really helpful and informative. Great experience from the moment i walked in to then collecting my car.
4 months ago
Alex Castro
Very professional, very friendly I highly recommend that you use!. Fixed my car very fast and done an amazing job Thankyou.
11 months ago
Thomas Morini
Visited Chapmans to get service for my Audi A7, very professional staff and extremely friendly. I waited whilst they carried out service and I was looked after well. Thank you Andy for handling my enquiry efficiently and getting my car back to me in a few hours despite of extra work needed. I would recommend Chapmans to anyone wanted to get professional work done to their cars. All very best to you all. :-)
3 months ago
Rachele Eschenburg
Good professional service
4 months ago
Cyber Raizer
Thanks to Andy and his team for servicing my Golf GTI Performance model today inline with the manufactures specifications, whilst saving me some money in the process compared to the main dealer.
Keep up the good work and I shall recommend Chapmans to friends and family for the future.
Also a nice surprise the car was washed and leathered post service.. Thank you..????
11 months ago
Nelson Flores
Took my Audi A5 down to Chapman's today for a quote for rear brake pads and discs. Andy gave ame a competitive quote and managed to get the work done on the same day. Very friendly garage top workmanship. Will be using again.
4 months ago
James Regal
Communication excellent. Carried out to a high standard. Full explanation and costs explained.
2 months ago
Nicole Wells
Avoid this garage, go to your closest Council MOT centre. I brought my relatively new Audi A4 to this garage for MOT. They mentioned the brakes may be catching, despite being only 10% worn. They then charged labour to remove the brakes and then put them back on, where they found no issues. It passed the MOT anyway, only with a £120+ cost.
Ever since I've gone to Council MOT centres and my car has passed for the last 2 years with ZERO issues, no lies, no scams.
10 months ago
Allen Neil
I visited this garage today to have a mot done and unfortunately it didn't pass. The guys here priced up the work for me very reasonably and even though they were very busy they managed to get the work done on my car and get it retested for me. Thank you so much Adam and Stuart I will be back again for any further work needed and I highly recommend you to anyone out there looking for a good honest quality garage!!
4 weeks ago
Karthik L
Contacted Chapmans about a interim service for my S3 and found their price considerably cheaper than a local main dealer. Andy is great to deal with and kept me updated throughout the day as to progress and some unforeseen additional work that was required. The work (to my unskilled eye) is very professional and I wouldn't hesitate to use them again. Recommended.
2 months ago
Ronald Blereau
Took my Audi Q7 to Chapmans Audi Leicester. Fantastic service from start to finish. Clear and comprehensive with excellent customer service. Highly recommended. Thank you
6 months ago
susan frye
After hearing many good things I decided to book in full major service although this was expensive compared to others it's considerably cheaper then main dealers. They are an Audi and Volkswagen specialist so they have a lot of knowledge and proper equipment. Andy was very pleasent and kept me informed. They even called to ask if I wanted to replace my front bushes to reduce labour in future.
3 months ago
Kel Millionie
Thanks for your help. Such a great relief for my MOT problem.
11 months ago
Joseph Dighton
Always a pleasure to deal with these guys. Friendly staff and everything explained and priced at the outset. Parts and labour charges much cheaper than the main dealer, but no reduction in service standards. Thanks.
2 months ago
Andy Dickson
well i used chapmans for the first time 03/03/20
what a professional set up it is i was a little bit concerned as i thought i would have to use the main dealers for my q5 first service
but rest assured i was put at ease straight the way lovely man explained everything to me from the begining to the the end when i picked the car up
i couldn't have asked for a better service
thank you all concerned x
2 months ago
Nicolas Gallegos
Had full service and cam belt all good can really tell the difference in performance thanks will be back
3 months ago
Katrina Uher
After receiving an expensive quote from Audi Leicester, I was recommended to try Chapmans by a friend who had heard favourable reports.
Not only was my quote £120 less at Chapmans, they did a marvellous job finished off with a thorough wash.
Quite how Main dealers think they can charge over the top prices is beyond me and to be honest I would rather support local enterprises anyway. I can certainly recommend Chapmans and I will would not hesitate in returning.
2 months ago
Bob Hoffman
Audi repairs at none Audi prices! Whats not to like? Straight forward pricing by people you feel are on you're side. They are friendly too. Look at the Jag in the showroom... if only I had the money! VW specialists too. Recommended.
6 months ago
