BT Centre
Corporate office BT Centre, 81 Newgate St, London EC1A 7AJ, United Kingdom:
187 reviews
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Address: 81 Newgate St, London EC1A 7AJ, United Kingdom
Website: bt.com
Phone number: +44 20 7356 5000
GPS coordinates
Latitude: 51.5158738Longitude: -0.0973633
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reviews
Ricky Young
Not impressed. Was passed from point to point numerous times. Finally ended up with the High Level Executive Complaints team who swiftly sorted things.
3 months ago
Michelle Jefferson
Had a work experience say there and learnt a lot that I didn't know about the company from really friendly staff. Maybe have a little more work related activities.
6 months ago
Lloyd Richards
Absolutely useless costumers service!! I’m extremely unhappy costumer with BT!
1 month ago
Dan Chamberlain
A lot more security. Mot really fun.
6 months ago
Victoria Taylor
Far from the speed promise.
Avoid this company.
2 months ago
Brian Messier
Stay away. Nothing about the company make sense what a waste of space and rubbish customer service. On a call 60mins and no one has picked up
8 months ago
sarah rae
This place has an amazing canteen which serves excellent food at a super cheap price point. Loved working here as a transformation coach, helping take BT through a very interesting process of self change. This building is somewhat old and outdated but at a very iconic location overall and has history with Marconi testing his inventions there.
1 week ago
Clint Gresham
slow, inept, underinvested....
still waiting 9 months later for the order to be completed.
virgin might be better if you dont need fibre, otherwise its all just terrible in the GBR.
5 months ago
Ann Douglas
I just work next door. So I pass there in the morning and afternoon.
8 months ago
Maxwell Lazaroff
Not very helpful
1 month ago
Nasir
Absolutely useless. Incapable of answering the phone on 150 but most staggering is the lack of countdown or caller feedback.... and from a telecoms leading player... truly pathetic
1 week ago
Elena Grishanina
Great location and friendly staff!!!
5 months ago
Michael Beauchemin
Did you know that talk talk and bt run of the same servers. So why is BT 5X more expensive. When there internet is awful customer service awful there. £28 a month for 32mb on BT
142mb for £28 talk
3 months ago
Tiffany Russell
Staff were so unorganized signposting me to wrong area for conference. Was not impressed. Once in facilities were Good, just felt very unwelcome hence score
3 weeks ago
Michele Simmons
Went for a job interview with their openreach sub company. Said no because I have a EU licence (which is legally allowed answer still in the EU) and bloke literally said I'm too "big" (fat) for the job even though I meet the weight class needed. Racist and arrogant. Also make you travel over 120 miles for the interview with having offices everywhere
2 months ago
Mitch McCracken
Beautifully laid out classic building, light and airy situated in the best location. From all sides of London it is easy to get to. The best people, super friendly atmosphere. Great coffee area, canteen and superb gym. Long may it stay the home of BT!
3 months ago
Terry Sloan
*** AN ASIAN GUY( harry williams) hmm?? FROM HERE CALLED MY MUM & ASKED HOW MUCH MONEY SHE HAD IN THE BANK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! fraud!!!!!!!!! SCAM!!!!!!!!!!!!!!!!!!!
11 months ago
Thamara Diez
Very wonderful office in London, great visiting conference facility and super great coffee bar. Love the design and the audio visual guys. This place is super for technology conferences.
3 weeks ago
David Camp
Induction day. Friendly people and very helpful.
6 months ago
Elina Ananev
Very interesting building with some fascinating history behind it!
3 months ago
Glenn Gottfried
BT misleading customers with "Average Speed" on boadband. I have a broadband contract of Superfast Fibre Plus which on BT website advertises "Average Speed of 67 MB". I saw this and upgraded. It clearly meant that the average speed I will get will be 67MB. I never got this speed and the best I got was 42MB. I called BT and thet said that 67MB was average for all BT customers. No where was it clearly mentioned that I will, in all likelihood may never get this speed.
I pay a high cost for the broadband (with some temporary discounts) and some bells and whistles which is of no use to me. BT has been able to now stick me with a contract which I was misled to buy.
2 months ago
Debbie Dominicus
Great place to spend 38 minutes at.
2 months ago
mo ajram
Great place! Nice people too!! I was there to celebrate #DigiEvo18 with UK's Online Centres Network and Good Things Foundation.
6 months ago
Henna True
The worst experience you will ever come across..
I have an inactive number for 2 months now promised 2 weeks at the most.
Been chased for Bill's for a service I do not even have working yet.
Cut off my existing service I have had for 19 years causing great discomfort and loss of earnings..
Opened complaint nothing happened then they sent me an email less than 24 hrs later saying complaint closed. I still have no service!!!!!!!!!!!!
The biggest headache knows to human. Worse service in the world..
3 months ago
Selena Rewalt
Lucky to attend a conference in their centre, v modern & with good equipment
1 month ago
Harlem Cen
As all the comments below suggest, BT customer service isn't great at the moment,but they're doing a lot to improve this at the moment. Their services are the best in the UK, with good prices and if you're not with BT you're more than likely still using their network anyway.
This is BT's HQ, it's a great building with a good canteen. The auditorium downstairs is really nice too.
6 months ago
Oleksandr Evil
It took me since may to get cancellation charges sorted out and was chased multiple time for debt collection telephone barn in the Philippines.
Actual service fine when working. I have transferred phone lines now but would suggest telling BT you are considering moving and they will typically match the deal and it's a lot less stressful as long as the .... system is working
10 months ago
Michael Bilbo
Great location, right next to St. Paul's Cathedral & tube station. Lots of eateries, shops & watering holes nearby.
4 months ago
Allan Boyd
Gave one month notice still fighting with bt to stop Takeing money from my bank when I rang got told sorry all sorted will refund money nothen still waiting bills just keeps going up never again
1 month ago
Pete Kendall
truly appalling company, threatening phone calls and sent me to a debt collection company when i was in credit...incompetent and worse...any other provider is better
3 months ago
Adam Small
Very easy to get to from the train station, clean, and tidy
6 months ago
Cherry Dayzz
I would avoid taking any of BT’s services out not only do they provide poor slow internet they put your price up mid contract, after they did this to me I cancelled there services and paid my bill in full. But BT charged me £100 in cancellation charges which I wouldn’t pay so they placed a de-fault on my credit report for unpaid cancellation charges and damaged my credit rating affecting me now getting a mortgage. I will not deal with this company again.
2 months ago
Lynda Johnson
Went here for a conference, the centre is very modern and looks good, the conference hall was well laid out too!
6 months ago
Aykut Ugur
Amazing how canceling a service could be so difficult! BT is literally giving me a 1 day window to call them to cancel my phone and broadband without incurring cancellation fees (due to their strict 30 notice period). Never before seen this level of nickle-and-diming attempt!
5 months ago
shirley wilson
Easy to get to, get off the tube and it's a five minute walk.
2 months ago
William Genese
The building is nice from inside. Very lively and friendly atmosphere.
6 months ago
Stephen Frost
I have spent well over 15 hours talking to people all over the world, trying to get my broadband restored (installed for 5 days only). They changed my phone number of 33 years to a number unknown to me or BT, for no reason.
They cannot reconnect me as a matter of urgency, never mind how many mistakes they made and will not give me a date.
I am refused the phone no, fax, email and address of Libby Barr, MD Customer Services, even though she writes to me, telling me - wrongly - that my service has been restored. I have to pay a huge penalty to cancel my contract.
BT want to dig up my land to install fibre optic cable for their mast, but won't lay it to my house and I'm forbidden to develop the land forever, but they can give me 3 months notice.
6 months ago
Joe Kuprevich
This company is a debacle. We have been trying to get our broadband service up and running for a month. It came up finally last week then got disconnected 2 days later! We have escalated it but noone phones up and all the advisers say they "totally understand" but none of them manage to sort it out. The stress it causes is awful.
3 months ago
Jonathan Davis
No one at BT knows what they are doing. We have tried for more than two weeks to get a landline working. Engineers don’t show up and nothing anyone says on the phone is honoured. What a crock.
4 months ago
Satafir Bassam
Though the building is quite old from the inside, the location of this building is great. Exit St. Paul station and you may see this building. Its located opposite of the subway.
4 months ago
Larry Ostby
Great event with Microsoft and Dell. BT Tower is impressive.
4 months ago
Laura Suttenfield
NO CUSTOMER SERVICE!!! SEEMS IMPOSSIBLE EVEN WHEN THEY SAY YES ALL FIXED....NOTHING CHANGES AND NO ANWSER GIVEN. WHERE DOES ALL THIS TIME AND EFFORT AND EXPENSE GET YOU NO WHERE JUST KEEP REPEATING YOURSELF AND EVENTUALLY THE PENNY MAY DROP!!!!!! read Stephen Wrights review I HAVE EXACTLY THE SAME PROBLEM
3 weeks ago
Ethan Shepherd
Very disappointed I have had a neighbours number four days ,BT called me yesterday to tell me to get it get it sorted it’s not there fault. BT where’s my number!!!!!!!!!
2 months ago
Betsy Therrien
Not worthy of one star! but you are forced to check a star before writing a review.
Customer service is absolutely appalling. I have been a loyal BT customer for in excess of 25yrs. I ordered BT TV on 9 Dec 2017 and promised installation by Xmas, on both dates installation never took place (Xmas ruined as I had cancelled previous contractor). Here I am 20 January 2018 and still no installation (BT is it really that difficult!).
I have spoken to so many customer service advisor's neither can follow a basic customer service script, despite failed promises neither have succeeded in resolving my issue.
My complaint is still ongoing as is my chronology of events and telephony contacts.
Please can someone in a senior position review your customer service policy and help me! all I want is to view TV.
I have never experienced such customer service (lack off).
6 months ago
Amanda Stanfill
I Cannot believe how bad this company is. I came to this country not knowing much about the competition but speaking to BT, they gave me all the possible good vibes about using them and i signed up with them. in my first year, I was horrified and terrified by the bills and their AWFUL AND DIABOLICAL customer service. every single call that I have made to this company was over an hour, wasting my time and at the end of the call, you feel brain dead because the customer service people twist their words and statements so much. I would recommend NOT TO USE THEM WHAT SO EVER. i can go ON AND ON about them but I can't be bothered to waste any more of my time and Google's space for reviews.
10 months ago
Lynn Rutledge
Account Number GB18692788. Over 3 months ago I ordered a phone line from you and it is still not working. I have had 4 engineer visits to the property and each time it seems the office have tried to connect me to the wrong exchange and the engineers have had to leave without completing the work. this has involved me taking time off work for nothing 4 times. I regularly call in to speak to a manager or somebody senior in order to resolve this situation and I am told I will receive a call within 24 hours which never happens. I do feel my experience indicates that every part of your process has failed in this instance. Oh no actually, I have received bills and now chasing letters so it seems that part of the process is working fine.
3 weeks ago
Kathleen Morrow
We have been waiting two months for our order and nothing. I have called BT on many occasions put in complaint after complaint they all say the same thing as if they are reading off a card. BT should be ashamed of themselves not very good customer service. We have no landline no internet how much longer do we have to wait. Disgusting BT
4 months ago
Josh Draghe
Great location for a conference
1 month ago
Alan Baum
big BT office. they will be leaving here soon
3 months ago
s coursey
Loving the new Lloyds bank advert which is promoting and supporting staff and customers with mental health issues....
Lets hope other companies follow the trend now .... I will be hugely surprised if your company follows suit. I have a very good friend who works for your company/Openreach and has been fighting his management team where they're based out of with a union representative to be reinstated in their original job the the past seven years. They have mental health and this is being made on going due to t
the "temporary job" they were given. My friend was promised by his manager that as soon as a position in their original job became available that they would be transfered straight away but this hasn't happened in seven years. Your companies treatment of my friend and other employees with mental health issues is degrading and atrocious in this day and age of publicity regarding mental health. I'm aware of your company being involved in a situation like this before yet the employee involved wasn't able to take the constant bullying from his team members and management and lost his life due to it. I know your employees have jobs to do yet they don't get time for them to have lunch or in this weather to keep their fluid intake balanced. I have found the longer I know my friend the worst they have been treated, they are being bullied in the workplace which is being ignored and they're work load and area is being unfairly loaded up and up everytime they have a meeting with the manager. They are being bullied into leaving a company that they have worked for fourteen years because of lack of support and understanding of mental health. This is not a new case reported to management seven years this has been on going and brushed aside with reassurance of being looked into and being resolved yet nothing except ignorance and more bullying. Your company seriously needs to look into your management and their training and the resources made available to have these issues resolved promptly before more of your staff loose their lives.
4 months ago
