University of Illinois at Chicago College of Dentistry

Went in super nervous and was scared I would feel everything. To my surprise o was treated great and felt absolutely nothing 2 wisdom teeth pulled and no pain at all. Amazing People, Celeste and Ashley took excellent care of me.

I came into the urgent care today for a visit with my Wisdom tooth poking threw and got it pulled the same day! My dentist was nice to me and so were the post grad students who pulled my tooth out. All together I was there maybe 2 hours tops and all this was done thanks to these talented students. I was comfortable, and had less pain walking out. Thank you UIC ! Great place to have dental work done for low cost but high quality.

I have horrible teeth due to radiation for cancer of my tonsil. I have been looking EVERYWHERE trying to find someone to pull my teeth, but due to my lack of insurance (I have medicade) I have been unable to find anyone to help me. I am getting very sick due to my infected, rotten, diseased teeth. After months of calling and nobody answering I finally got someone to answer and got an appointment, they take my insurance. My best friend and I drove 3 hrs to get there and wait 3 hrs ONLY to be told that they would NOT HELP ME!! My case was too difficult so they sent me home hopeless. I wonder how they learn to pull teeth?? I cried all night long.

What many others have said. Had to search for a new dentist because my step daughter was traumatized from her experience. Now she’s fine with the newer dentist we found but it took extra time for her to adjust thanks to this place. Cannot believe how unprofessional these people act. Even the responses to reviews are unprofessional.

Great school.

Had a 1pm appointment. Didn't get seen til 2:20pm. They looked in my mouth for three minutes. Then walked me downstairs to radiology to schedule X-rays which is a totally separate visit. Not to mention they are paid for out of pocket , because the specific type of x-rays they want for the screening are not covered by Medicaid. The third appointment would then consist of the cleaning. Then the 4th appointment would consist of the fillings if needed. Very unorganized. They want you to come back and forth for multiple appointments, instead of just taking care of everything in one trip like a normal dentistry. Never going back!

I have been going to UIC Prosthodonic department for the past 2 years for full mouth crowns per their suggestion. They charged me up front 15000 dollars. Have to say never seen such a unorganized place. Not enough supervision of residents. They have no control over the lab work. I am still walking with my loose provisions, waiting for the lab results after at least 4 times painful impressions . I was charged another $20000 recently and have no confidence when the job is going to finish. I was told they have no control over the lab. Don’t thing this fair to the old patient. Please call me if you have any questions.

DO NOT GO TO THIS PLACE! DO NOT TAKE YOUR CHILDREN THERE! My son is traumatized after this experience. Very unprofessional when it comes to kids. Since it's a crowded and public place they are not professionaly trained to handle children's behavior. I cant recall the assistant name but she was the one that was so rude & unprofessional. Rolling her eyes, I can tell she was in a hurry to get him out because of how crowded it is.. She was more worried about the other patients around than trying to make him feel comfortable and safe. I would NEVER TAKE MY KIDS EVER AGAIN.

Some of these reviews are funny, you lazy people are just peachy, learn to read and listen phones open from 8am-10am! early birds get the worm, cant expect to hang out all night, sleep all mourning, then wake up and expect the world to cater to you. Now on to the review..... So far has been great since being reopened, service fast, never have problem making appointments, parking is near and affordable, dentists stay in contact with you and provide you with a personal number to reach them, and if you dont have insurance costs are cut in half, I'm almost done with my dental work and big thanks to these students for helping out, look forward to the future work to finish.

They were so careful and informative with my daughter, before giving laughing gas and extracting her tooth. Excellent service and care to the children. They truly are here for children.

Awful terrible dentist place. My daughter had the worst experience ever. Please mothers keep your kids safe from this place. They put my daughter crowns all over her mouth for no reason. Now I regret taking her to this terrible dentist. She cry over her smile and her teeth. This is a really embarrasses situation.

This place never answers their calls. Been calling for 3 months now and no answer. And I've been calling at 8 am .

I drove my niece for an appt at 230pm. We left with more than enough time from Onarga, IL and would've been in the parking lot by 2pm but something happened by I57 around 119th st that caused traffic to slow down to 5mph or less or stopped...I don't know what has going on. We were 25 minutes late to the appt because of that and we tried calling to let them know but can never get through. Last call took an hour to get ahold of someone. Now we have to reschedule after taking time off work already to bring her to this appt from 1.5 hrs away. They are not even understanding to the situation.

I was seen by a student DMD named Karin, She explained everything I needed to know She treated me well, thank you very muchI hope it works well for my next medical appointments The UIC is a good treatment place for people like me who do not have dental insurance. The fee is commensurate with my ability. I thank you all for your service

Antony Lee is a awful dentist not sure why you got people so unprofessional working in this building. We should report it. Had the worst experience ever in this dentist pediatric surgery. We need to report this place.

Horrible every aspect flat out malpractice now im going to loose all my teeth end up with a systematic blood infection flat out killed.. Well over 1000 attempts for dental care all documented.. Attorney now flat out malpractice hippocratic oath shredded the very WORST ethics ever.. Flat out malpractice

Do not go to the student clinic - it's a chaotic three ring circus. They violate patient rights which are clearly stated on the UIC College of Dentistry website.

I really expected more from this place but there is a lack of professionalism. I drive 50min to get there and when i went to the front desk to register they asked me for my appointment card, because apparently they never register me, but they never informed me of that, so mu daughter was seen by a different doctor that just decided to do a basic job that could have been done at my closes dentist office, and there wouldn’t been no need to drive that far. Not only that i also call during the week to confirm my appointment but i was never able to get on the phone with someone. Also when i was out of the patient room i went to front desk to ask a question and make my next appointment and the only response i got from them was “IM CLOSE ALREADY “ i hope this doesn’t happen again because it was an awful experience.

Thanks for calling me back for my urgent request for my daughter to be seen with an abscess on her tooth to tell me to keep calling your line that has no voice-mail, a dead drop line for pediatric dental care and y'all pride on being #1 I was on a wait list for a year that never got answered by my pediatricians. I drove an hour into Chicago to be seen and had to wait 3 hours before the doors even opened to ensure she would be seen and taken care of. That same time she had an abcess and they tried to have me come back a week later but I insisted not to because I tried to get into this place for a whole year and was ignored. I am still being ignored, the woman who was suppose to call me back to schedule a date for my daughters sedation last week never called me back. "give me an hour I will call you right back". I had to beg a previous dentist to take her and she had to have another tooth pulled. She is going to be 5 in April and for 4 years I have been trying to get into this place because its the only Place That Can Help Us According To Every Dentist and Doctor we see! I am still being ignored its been well over 1 hour actually its been almost a whole God Damn week. This industry is not #1, you don't help, your response is to keep calling a dead end call line. A JOKE. Again, thanks for nothing.

Always a faculty dentist checking in with the student dentist. They have all you need in one place. I went thru several major dental surgeries, implants and partials and could not have received this level of exceptional care anywhere else. And with my insurance, the costs were so minimal. I love my fabulous smile!

My son was placed on a waiting list for GA to fill cavities and i was told it would be over a year and a half wait!!! And they would call me at at random number so i should always be aware. I was never called and it turned out my son was never placed on a wait list. Went to Children's Dental world on Wallace street and wait was a month with constant contact back and forth communication. Save your time go to Children's Dental World.

There are those with excellent experiences giving UIC Dental five stars, and those with horrible experiences giving UIC Dental one star. With me having both, I think this place deserves three stars. Not one more, not one less. Readers be warned - novel ahead! UIC Dental is a public clinic. The care is done by dental students, overseen by certified dentists who are licensed and write the prescriptions (e.g: for PreviDent and other prescription-grade oral care you might need). The clinic provides care to almost anyone and take almost all insurance. They are comprehensive in providing dental care to you, and will go over all of your teeth from the ground up. They offer root canals, wisdom teeth extractions, implants and more. The latter two being done by outside departments and come with insane wait times that, if you are in pain, should never consider getting from here on account of the delay. Sitting in the waiting area can be a bummer if you're antisocial, claustrophic, or just not trying to get sick. I get it. But it is helpful to remember this place doesn't serve only you. Plenty of outlets there to charge your phone, everyone in the waiting area are respectful. Once you check in, the wait time is really dependent on your student dentist's prep work and the person being treated before you. Some student dentists, like mine, were almost always on time, courteous, and communication was through her person cell phone. Others are impersonal and won't even bother to message you, leaving you in the dark and to the clinic staff, which is only there to handle the paperwork and do not cross the threshold into the clinic rooms themselves. The level of care I had varies by student dentist. My first student dentist was excellent and treated virtually all my teeth, getting them back to a really presentable and "pearly white" state. But that was about two and a half years ago. They're thorough, but they're slow. Do not expect things to get all fixed in a day, because they won't. Do not expect short-term dental appointments, because they won't exist for new patients. Here's the bad part - when my student dentist graduated, I got a new student dentist who was early in his studies and very unprepared to treat me. He did a wisdom tooth extraction, supervised by the dentist Walter Busse. After the student administered an improper nerve block, he began to extract my tooth. With no anesthetic, I felt every part of my tooth and its individual roots detaching from my mouth, and I began convulsing in pain. Tears flowed through my face, and Dr. Busse continued to be abusive toward me and characterized my cries for help as disturbing other patients. I wrote to the the Patient Advocate (run by the people who oversee the clinic). They said that they would investigate the incident. I told my student dentist I would be withdrawing with UIC Dental until the matter was resolved. I'm no longer a patient there, as UIC Dental never informed me of the outcome of the incident. In hindsight, I should have complained to the state board, but I wasn't thinking of that option at the time. I bring that up now as something you should be aware of if you are ever treated that badly by a dentist who oversees patients going to the largest dental clinic in Illinois. If you're going here and like it, I'm not going to change your mind. If you had a bad experience here, I've proved you're not alone. If you're thinking of coming here, with a lot of dental work and state insurance, give it a shot and by the first three visits you'll know if you're in it for the long haul.

This place is horrible I had a surgery scheduled right before covid-19 hit. My scheduled surgery got pushed back to remove four impacted painful teeth I ended up getting one removed by outside dentist because they weren't open then I've been calling since then to try to figure out when my surgery is going to happen they claim they call me back August here it is it's December and I had never received this call left multiple voicemails and messages be able to get my teeth removed at this point do not go here at all. By the time you even see a surgeon to get your teeth removed you'll be almost dead and full of infection please try somewhere else.

I have been on hold for an hour waiting to make an appointment for my son. Totally ridiculous and I dont recommend it at all

It Takes so much time to answer the phone, supposedly all of the representatives are “busy,” it’s the same thing when I call everyday. If I could give it 0 starts I would.

UIC dental school is the WORST!! I had full trust in them to do my dentures, which I was terrified about, and they really messed them up. Not even fitting my mouth, HUGE gap in the middle. I looked like a chipmunk and couldn't eat, so I had to work on the gum area a little myself because they abandoned me for more than 3 months after the quarantine. Neither them nor the insurance is admitting that UIC had any fault, and they want to make me pay to get them redone. The person on the phone and other staff are rude. If you don't like your job, find another one. If you can afford to go elsewhere, please do....certainly not here!

Honestly just terrible. The office doesn't prepare you properly for your first visit (or, at the very least, didnt tell me I needed anything other than showing up 15 minutes early, completely ignoring the fact that i needed x-rays and my retainers and night guards) and they seemingly NEVER(?) call back. It seems there's only one person running the phones but with no expectations set, there's no excuse. I consistently wait over a week for a return call and usually have to leave multiple messages before that happens. Additionally, one of the doctors is condescending and rude. I wouldn't go back if the only other TMD treatment facility wasn't in St Charles. But I've started seeing a physical therapist hoping to just cut these guys out.

Today was my second appointment; took x rays. It was painful but they did the best they could considering my situation. I have to have a tooth pulled & oral surgery soon. This place is on the ball!

The place is nice but takes a long time to get scheduled waited over an hour & still haven’t gotten answered so I’m switching doctors I’m not gonna wait so long just to schedule an appointment

Wish I could give no stars. After months of waiting I got an appointment for my 70 year old father that's in a wheel chair today at 1:00pm.Due to the automatic doors not working and being stopped for our temperature being taken we ended up checking in 6 mins past his appointment time and were refused service. The girl behind counter talks over you and will not listen to your concerns. Than was charged $5 for 5 minutes of parking all this after driving for over an hour to get there. Totally ridiculous! No care for senior citizens at All!!

Flat out malpractice now i will be killed systematic blood infection

Student docs are great and friendly; however, they don’t know how to work with children who are afraid. My son was promised he would be able to watch a TV screen during the operation- the screen didn’t work and they knew it even while making the promise. He was told he wouldn’t get a shot. They had to give a shot to numb his gums and from that point he would not corporate. You cannot lie to children and expect a good experience. The nurse / attendant Sonya was rude, mean and called my child defiant because he was afraid and the doc couldn’t complete her task. Wouldn’t recommend for children who are special needs, or highly afraid.

Horrible experience got my wisdom tooth pulled in November the dentist told me then he didn’t get my whole tooth out now I’m sitting here in January now in pain because tooth fragments are sticking out my gum and they got me waiting forever to see a dentist

I am so very disappointed of their services. I know they have a waiting list but I feel like the dentists don't care about providing good services to patients. When they called that the kids dentistry was back open after the pandemic closure. I told the I needed time to because I was recovering from the Covid. So a few weeks ago my 5 year old started having trouble with a cavity and a receptionist very nicely helped schedule an appointment. So I went to the appointment on Monday August 10. They checked our temperature twice before entering the examination room however when the resident started asking questions about Covid because she saw in the chart that we were sick in April after a explained what happened she gave me and my daughter unpleasant looks and said she couldn't give her any treatment until we got tested again and proved that we were negative. Basically she turned us back and didn't care that my daughter was having problem with her molar. She said she was going to talk to the supervisor and they were whispering in the hallway which made feel bad and humiliated. She had an arrogant attitude. My advice if a patient tells you they had Covid ask them to get tested first before making them come in a waste their time and energy. Also if they see that you are Hispanic they treat you as if you can't speak English before talking to you the resident asked the assistant to ask of you speak English just because were Hispanic doesn't mean we don't speak English. By the way the name of the resident was Krisha.

Bad service in answering phone calls all the time they take longer than 30 min to answer wth. I wish I didn't rate no stars whatsoever. Ridiculous service.

My appointment was at 1:30 on the 2nd floor I got here at 12:51 I was on line till 1:35 with 11 other people waiting in line as well, Forget about the COVID with all the people waiting as well with only 3 people on the window but only 1 attending. The only reason why im giving a 2 starts is because of the wait time, that most of the time they have. Doctors are so nice. They do get a 5star

customer service horrible!!! I've been trying to schedule a screening, and have not been able too because the lines are closed. The operator told me they have one line open. She also said it's like Caling into a radio station. #DEFUNDUIC

I'm trying to set up an appointment with a dental student to put a crown on. I lost my job and my new workplace doesn't have dental insurance. I tried emailing and got no response, I tried calling and the one time I got an answer she couldn't hear me and hung up. The answering machine doesn't even give you enough time to leave a message. Can someone help me out here? Frustrating!

Very friendly atmosphere from the valet service to the housekeeping staff

I called back in July to schedule an appointment for oral surgery and I was waitlisted until November and STILL did not receive a call back. I tried contacting them numerous times but always sent to voicemail.. I’m so upset

I don’t really understand all these ungrateful comments, UIC Dentistry is providing an affordable service, for the under served /under insured in the community (Mostly)... I called and got an appt right away... (Open 8:00AM) Call early!!! “Early bird catches the worm”

What made me rate them is because of phone call. They take forever to answer, my provider gave me a referral and I needed to see this place but it seems like they don’t want to run their business because they don’t like answering call, it took me more than an hr and still nothing! So fade up

To begin I’ve been in the dental field more than 10 17 years. The staff was friendly the reason I only give 3 stars actually only 2 1/2 if I could is first the phone service is horrible. Second I scheduled my daughter because her wisdom teeth are impacted. Instead they did a screening about to see if she “qualifies” for them too pull them here. I scheduled her here because they do GA. I’m not sure what she has to qualify got. Second I also brought my husband because he needs extraction and a partial again only a screening was done. they both have tooth aches but have to wait at least 6 weeks just for a comprehensive exams and then maybe get an answer. I’m not sure we want to wait. Also the fact that they want both an fmx and pan is nonsense. No insurance what so ever covers both on the same day because it’s categorized as the same thing. But the dental school requires it before they can make a decision whether they even will take them as patients. I though we option of just seeing a regular dentist. I think the receptionist have to be trained way better on categorizing what kind of appointment to make.

They have the most infuriating appointment setting process I've ever seen, they can only schedule appointments for three hours for some unknown reason. Good luck trying to get someone to even answer a call in the first place even if you do call between 9:30-11:30, no one has even answered. Everyone there is really nice though. I want to punch myself in the face every time I try and setup an appointment

Made a appointment on May 8, 2019. Went there to get just 1 cavity filling. On that visit, student examined my teeth. Paid $176 for procedure D0147 provider U21670. Went downstairs for X-rays(students also doing X-rays ). Very SLOW in that department. 2nd visit on June 5, 2019, student wanted to do everything except for what I asked for. Please I didn’t do all this for your to pull the back of my teeth out. I appreciated your concerned and attentive but HELL NO. He refused to do my cavity filling until he examine all my teeth. I LEFT! I want my money back $176. He didn’t do NOTHING to my teeth. Terrible! I’m very disappointed. It didn’t say “NONREFUNDABLE” on this diagnostic initial fee. Who can I contact to get my money $176 back?

This issue needs to get reviewed delicantly. Besides from no longer getting informed about insurance coverage after my deep cleaning or dental cleaning dental implant but somehow some way. For the thriteenth time or the Nineth time The lead men policy/regulations/supervisors/management/managers since Sent me a bill more than twice and sent me a bill more than three times I paid for already without informing about access to insurance coverage or not.

When you first go in the building there is a security guard behind a small stand/desk and he likes to leer at women and girls.

You are treated at best as an animal here. Nobody will contact you by phone or email. I have sent 2 emails and left at least 5 voicemails over 4 weeks and no luck getting my concerns answered. I'm due tomorrow for serious work but will not be there as I have no idea of the total cost or procedures involved or if they will even continue to see me. It's been 3 months since my first appointment and still I have not been told if I am accepted as a patient. Supposively it takes a few weeks but here I am months later still more confused than day one. Wish I never heard of this place. Wasted months in pain. Never felt like anything was being taken care of. I'm sick to my stomach just thinking about it. Animals are treated better in the vet near my home.

This rating is only for their new patient customer service. I have called about eight times at varied hours in past few business days for urgent care and always get automated messages. Can’t leave a voice mail, no one calls back, and there’s no way to email the department I actually need to see. Definitely needs to be fixed for urgent care at least.

My 2 year old was referred to them as of now 2 in a half weeks ago. I was told that they would call me never happened. I call them everyday and leave a voicemail. I am currently still calling no call back or anything. I'm getting the feeling my son will never be seen unless we go up there. That tells me the service will not be A1. RIDICULOUS!