University of Illinois at Chicago College of Dentistry
Dental school University of Illinois at Chicago College of Dentistry, 801 S Paulina St, Chicago, IL 60612, United States:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 801 S Paulina St, Chicago, IL 60612, United States
Website: dentistry.uic.edu
Phone number: +1 312-996-7555
GPS coordinates
Latitude: 41.8709880Longitude: -87.6683630
Location on the map
Get directions
reviews
scott grimm
My amazing student dentist Nisha, Has been so great. I can’t say enough good things about the care and treatment that I have received. Her communication skill are outstanding. She is so talented, she is going to make an outstanding dentist.
Kathleen Salerno
2 months ago
Elaine Odell
This rating is only for their new patient customer service. I have called about eight times at varied hours in past few business days for dentistry and always get automated messages. Can’t leave a voice mail, no one calls back, and there’s no way to email the department I actually need to see. Definitely needs to be fixed.
I will let people know if you have a dental emergency DO NOT GO HERE!
They dont accept walk ins no mater the urgency.
8 months ago
Cheryl Walker
As other people have mentioned, good luck getting a human to answer the telephone in any department of this building. I have been able to talk to someone once in the last three months.
6 months ago
Suzanne Parker
Shawn Jung was my student dentist he was exceptional he worked with my schedule. I also worked with Dr. Marinis he was amazing. I had to take a break due to a chemo infusion and as soon as my schedule is clear I look forward to continue treatment with Diora who is my new student dentist. She has been great communicating about scheduling.
2 months ago
Nick Summers
Whenever we try to make an appointment to UIC Dentistry they never answer the phone. They will pick up the phone and hang up and they won't call you back even when you have left them multiple voicemails. When you go to UIC and see the ladies who operate the phone they are always talking and ignoring the phones. They are also extremely rude. It has awful service.
4 months ago
Andre Dudik
Good luck trying to get anyone to answer the phone. I had an appointment this week and just needed to confirm the time of the appointment and can't get anyone to answer in ANY of the departments. I've had this appointment scheduled for three months and in four days no one can answer the phone? That's ridiculous and has been a waste of my time. Thanks for nothing.
3 months ago
Amir Boyangiu
I had a very positive experience. I had a dental bridge replaced by Dr. Zurich and he was awesome. He explained everything thoroughly and answered all my questions. His bedside manner is phenomenal, very genuine. I also required a root canal to be redone as well. Dr. Zurich did not proceed with the implant until he was absolutely sure I wasn't having any pain. The staff is friendly and professional. I was impressed and would definitely recommend the University of Illinois at Chicago College of Dentistry.
6 months ago
Hakeem Romance
is it impossible to make an appointment. I called the supervisor and still waiting on a call back. I was told my son has a tumor in his jaw line and I was referred to "the best oral surgeons" yet it is impossible to get someone on the phone!!
2 months ago
jerry j
An amazing place! Dr. Kelsey and her assistants were so patient and so kind to my daughter who has a fear of dentists. She explained every step and made my daughter and I feel safe and cared for! Love them!
3 months ago
Tiffany DuMont
Went in for a painful abscess. Was expecting the appointment to take forever, but I didn’t have to wait long at all, and I could ask for more professional treatment, and actually affordable for someone with no insurance. A lifesaver.
3 weeks ago
Aaryn Clerk
They never answer calls and never return calls! I’ve left various messages through out the year hoping I’d get a call back and not once have they even bothered! If you don’t not want to help people why are you in the healthcare field!? I’m definitely changing my son’s dentist provider.
3 months ago
Sherry Sam
My son loves it here. The staff and dentist are really nice and caring
2 months ago
Jon Pildis
I have been utilizing the services of the UIC College of Dentistry for many years, as I've never had dental insurance. They are reasonably priced; but, more importantly, the dental students are top notch. I am currently with my sixth student, and I've been very impressed with all of them. The only downside is that most steps of whatever treatment you are receiving need to be checked by a professor, and that extends the time you are in the chair. That can also be a positive, however, as you are assured that your treatment is monitored. I still give them a giant thumbs up!
4 months ago
M Fedoris
I went to urgent care yesterday for wisdom tooth pain. I was seen by student Meghan Robin. She was great! I was seen pretty fast considering all the people that were in the waiting room. Everyone was called pretty fast. After I had my scans done they noticed that I had a large cyst in my jaw that my regular dentist was never able to see on regular x-rays because it was in the back of my jaw. I was told that I had to make an appointment for a consultation to discuss treatment/removal of the cyst. They gave me an urgent appointment for 9/3 (appointments are usually 3 months away) and sent me down to get my wisdom tooth extracted, yes, the same day! While i was sitting on the chair, Dr Barthana came to see me and asked if he can just do my consultation now for the cyst so that he can get it over with since I was already there. He explained that I would have to make an appointment for a biopsy, that was the first step. The students then extracted my wisdom tooth. After the extraction Dr Barthana asked if he can just do my biopsy that day since he had time. I was surprised and happy that he was willing to do that for me all in the same day. He said I broke a record because that never happens. He took me down for the biopsy and put a drain tube to see if the cyst will shrink with time. I didn't feel anything because I was pretty numb through everything. I had a great experience yesterday and I'm thankful that they were able to do everything the same day. Student Meghan was texting me checking on me through out my procedures and even when I was at home. I look forward to seeing her next month. I recommend this clinic. They really helped me! Everyone was awesome and very friendly!
4 months ago
Jeffrey Jensen
overpriced and its impossible to schedule an appointment with them even if you call at the appropriate time. The machine tells you to press 1 to schedule an appointment then it transfers you to a voicemail that is not monitored. If its not monitored and no one listens to voicemails then why have it?
2 months ago
Dee Jackson
My treatment is already 4 and a half months late because these guys are taking their sweet time. They have zero communication skills when it comes down to interacting with the patient and keeping them informed on their procedure. Last time I had any communication with the staff was about 2 months ago. I was supposed to be in post op and recovering already; however, the AMAZING doctors at UIC are treating my life like a game and my treatment has been prolonged by weeks and they still cannot give me a specific date for when my surgery is supposed to occur. I think about committing suicide on a daily basis, but I guess that would just make them happier since they wouldn't have to deal with me and my problematic surgery. Absolute medical care disgrace.
6 months ago
Drew Dennis
Always professional. Great, Caring service!
3 weeks ago
Crystal Magic
Very reliable and care taking.
1 week ago
Michael McDermot
The hospital as a whole is AMAZING! Just to put it in simple terms. Within the hospital, dentist of such caliber should get a raise! When you leave you leave feeling as a new person. In addition the tooth work is astonishing.
-Fellow Patient
6 months ago
Myron Sherman
Four stars because it was literally impossible for me to get a hold of someone to schedule my daughter to be seen. Finally I left a message and 3 weeks later a woman called back to set her appointment up. Anyways my daughter's dentist is amazing with children. He is just great, and I'm so happy we got scheduled with him. We also have been brought back right away, no wait time for us.
4 months ago
Karen Nagurka
Dr. Alder is always very helpful and professional. She made me very comfortable during all my Dental work with her. She was always punctual and informative as to what work I needed done and why it was needed. I felt very safe with her as my dentist. Jamie Weed Beck
7 months ago
Zach Lam
It has taken me a month for my son to get a visit his dentist sends all information to this God awful place coming from lake county taking me an hour and 45 minute commute for them to not answer their phone so I could let them know I was going to be late when I finally get there 15 minutes after my appointment they tell me they canceled my appointment 15 minutes ago and they weren't going to do anything for my son until he complained of pain. Really pathetic place dirty I wouldn't recommend to anyone only people who are looking for a cheap fix and not worried about them doing things the right way never will I go there again or recommend them to anyone they need new staff so rude and for working with children not sympathetic at all I would give them negative stars if I could
6 months ago
Ralph Martinese
A great place to get dental work done... Very calming and upbeat environment.... My student dentist Betty is fantastic... She's extremely skilled and knowledgeable... Plus you can't beat the prices...
4 months ago
Gato
The treatment that my daughters have recieve is very good I love the dentists there...i like the personel... But what I dont like is that I am always calling to make an appointment and can't get a hold of no one. To leave a mesaage the voicemail is always full... I live an 1 and 30 mns away and can't go there just to make an appointment... They should have a receptionist who answers the phone calls.
2 months ago
Kelly Ibelegbu
I was having a hard time scheduling over the phone. No one was answering. I had to drive there to schedule an appointment in person. I walked in the PG Endodontics department and there was a long line of patients checking in and some were trying to schedule too. I now understand why it's so hard getting a hold of someone over the phone. There are only two receptionist working in the front desk putting patients on hold while trying to schedule the patients that were walking in. Very nice front staff, explained to me what my insurance covers and what it doesn't.
6 months ago
Wilfred Taino
Dr Alder is always helpful and professional. She made my wife very comfortable during all of her dental work (which has been extensive). Dr Alder is always punctual for the appointments. She was very informative as to what work was needed and why it was needed. My wife was very happy with Dr Alder and very confident with her abilities as a dentist! The only negative I would give is the Parking. The lot is an absolute nightmare in the afternoons. It took over 45 minutes after 1 appt to wind our way though the different levels. Having one attendant on duty was not efficient!
4 months ago
Sarah Carnahan
No one ever answer the phone other than that everyone is nice
2 months ago
Derek Welch
I had some major implant work done here. The team of Doctors maintained professional care all through the process. The atmosphere is bright, modern, and comfortable. When you have an upcoming appointment an automated phone prompt contacts you to assure that you're aware of the date. You can also have a text message sent to you. I'll be returning to the school for ongoing dental care. They do excellent work. I give them a superlative.
8 months ago
Joshua Stern
My student dentist Shaveta Behl did a great job restoring my teeth. She was very kind, and took time to answer my many questions. She was careful to make sure my bite fit perfectly, and I felt that I could trust her to do the dental work the right way. I appreciated her willingness to show me the proper way to floss, and as far as dentist appointments go I was happy with the experience.
8 months ago
Robert Nichols
The dentistry is spectacular with their service. The dentists and staff are very sweet and nice as they always place their care towards their patients. I have been attending UIC dental for the past 16 years and I had never had an issue or complaint about this place. I highly recommend this dentistry as my experience has been mellowed with satisfaction and in no doubt will I change my mind about this place.
6 months ago
Sau Dip
I keep calling to make an appointment for my son and they don’t answer nor do they return the call. It’s very unprofessional and very aggravating.
3 months ago
Suhas Joshi
I went and got my wisdom teeth removed March 20th 2018. I was nervous but the procedure went pretty smoothly . My app was at 10:00 am they called me back there about 10:25 so not to much of a long wait . I would recommend going here however he down parts are it’s hard to get in Contact with someone to make an app over the phone . They are constantly busy so I suggest email them what your trying to come in for and send your referral papers . Or go inside to make an appointment.
4 months ago
Monikue Martin
Everyone were very friendly, knowledgeable, and very trust worthy. I enjoyed our time together, and I was sure that I was in good hands with their team. Thank You!!
6 months ago
Ryan Janecek
Best Dental School I’ve been to! The equipment is new and they have E4D Digital Crown system as a part of the DMD CV!!!! All facilities are amazing and the teachers and professors are really great !!!!! I really hope to be back as a Student next year, you guys are amazing delivering care to a diverse community !
4 months ago
Kathleen Romero
I love this place because I suffered for a very long time without answers to my problem untill I went here! They are so very nice and patient and took time to explain things to me. They treated me with respect and great gentleness. I now have, thanks to UIC college of Dentistry an answer and a plan towards healing. Thank you Doctors and Students. See you soon. Donna
6 months ago
Pathi Ama
Worst excuse for a medical facility I have ever had the displeasure of dealing with. I would give this place negative stars if I could. There is no possible way to communicate with anyone at this place and once you finally get someone's e-mail, not phone number, but their e-mail they take a month to respond to a simply question. The doctors could really care less about their patients and how they treat them not to mention their lack of communication with patients which is proof that they seriously either hate their job or don't want to help the people that are desperately searching for it. Looks like I will die before I get any treatment here...this place deserves to be burned to the ground.
4 months ago
Nada Forsman
I came to UIC over a year ago with the intention of getting an implant. As a new patient a new treatment plan was created by my student doctor Khadija who has since graduated 2019. She was great.
I was abruptly handed off to another student dentist Gretchen in the endo department for a recommended root canal on a tooth that I had no problems with. She used an instrument to prop open my mouth for the procedure that was not the correct size. I was extremely uncomfortable throughout the entire procedure. She actually mentioned to the supervising dentist that she used this instrument because she was provided with a tool tray that had the wrong size several times. The procedure was long and painful. When she used anesthesia, it felt like she stabbed the roof of my mouth and I was literally brought to tears. She packed the tooth with a temporary filling that was clunky (the material was left uneven and on the surface of neighboring teeth.
When I returned a few weeks later for the crown placement with yet another student dentist Dr. Lakhani, he commented that "there was a lot of material used on my tooth as a temporary filling." He discovered after removing the material that I did not have enough tooth surface to place a crown. Two supervising dentists came by to consult and agreed. A tooth that was not causing me problems was disrupted by your staff, broken down to the point of no return, I went through extremely painful experiences, wasted time and money and I am left with having to have my tooth extracted and taking on the expense time and discomfort of getting an implant.
I still do not have the original procedure completed which brought me to the clinic.
Pay the extra money it is not worth the savings to go through what I went through by visiting this clinic.
2 months ago
Dennis Fricke
Excellent care but very hard to get first appt. Keep trying Save tons of cash compared to
' regular ' dentists. Understand that calls will not be answered UNLESS they have appointment slots open.! Many want this service but slots are limited. Once you get in Its more than worth it. Calls are accepted only at certain times in the AM ...
10 months ago
Rachelle Whitfield
I've called nonstop for decades.
They never answer phones, never return calls, never return emails, etc.
They are the most dysfunctional dental oriented group in the entirely of the world.
All of my teeth have fallen out waiting for just one person in the whole group just to respond to any stimuli.
That's the problem with welfare-based services. If they get handouts, they never actually have to work.
2 months ago
Ali Kherallah
I've been in pain for three months, I need sedation for multiple tooth extraction and multiple fillings from childhood neglect since I cannot open my mouth wide since birth. I am so heartbroken that it is this hard to try to find a dentist that take medical card that can do this. I've been calling so many places in circles! ????
3 months ago
B Schmal
Dr. Rodriguez, who is a faculty dentist at the College was terrific. She's very friendly and great at explaining what you need done. I highly recommend the College for dental care.
3 weeks ago
Vicki W
Shams Islam is my dental practitioner. He has a very good chair side manner. He explicitly explained the reason for conducting the procedures that he did. I am quite satisfied with his manner of treatment.
6 months ago
Terilyn Poulin
I've tried to call app day long to make an appt for my daughter for a root canal. She can only see an endotonist because you take her insurance but I can't leave a voice mail cause it says mail box is full. I can't leave an email cause no one responds! This is just ridiculous! How do I get a hold of you guys??? I'm so aggravated!
3 months ago
Vasudeva Pai
First of all i went to have my tooth pull... I didn't get it done today! But god send Dr.sarah DeFries to serve me, she was very thoughtful and so nice, she treated me like a person! That may me feel so grateful to have met her, because UIC have great doctors working there like her!! I can say it a great place to visit!! Thank you.
3 months ago
Igor Volk
I need an urgent root canal!!! No one with answer I've been in excruciating pain had to go to the emergency room for a tooth! Please answer your phone!!
5 months ago
Elsie Grady
Once you get through all the red tape. It's a few hours of waiting if you walk in after 8:30 am.
You have to watch 1st floor registration especially if they assume you're an out of towner. The lady said I didn't give her an insurance card but found it on the floor behind her desk after I asked for it back.
Just something for you to observe because without insurance once you go to the next lady you will have to pay cash out of pocket. And in turn they can double back and put your insurance in the computer if they have your card and pocket the money you paid out of pocket.
One thing I did like they named the different floors after classical musicians,
Upstairs the procedure itself was pretty fast the doctors and nurses were very nice and understanding.
4 months ago
Chaim Abisch
My 8year old son has a phobia when it comes down to the dentist the site of the Dr. putting on gloves made him go bananas. We tried 3 different dentistries and every experience was absolutely horrible. UIC was very nice and understanding.. They really helped my son to understand what they were doing for him and why at the time of care ... I LOVE UIC!!!!
10 months ago
Chris Parrish
the hardest part of this experience is the waiting. Do not call if you want any kind of help, they never answer the phones and take months to return a voice message. But i came here for pediatric dentistry er and they saw me within 3 hours. Dr's are amazing they got the job done wo my 6 yr old freaking out. They are absolutely the best and I would come back. TAKE IN MIND every child is different.
3 months ago
Amila A
Horrible front desk customer service. I only came here to get wisdoms teeth extractions but the way the front desk girls treat you makes you not want to return. They treat you with no respect and like you are an ignorant person while rolling their eyes at you. If I go to a place I want to get treated with respect and courtesy not like I'm annoying them asking questions or because they got upset last time I was there. We had to speak with their manager, Maria Limon, twice and she's very kind and respectful but it doesn't seem like she's brought it up to them because they always act so disrespectful.
Don't get me wrong, the service the surgeons provided me with and clinical directors, are very nice and respectful but customer service begins from the moment you step in and today was the last time I will be there.
3 weeks ago
lloyd D
My experience with this place is appalling and my story is not a short one. Let me first say that the reviews are true. It is near to impossible to get in contact with ANYONE at this facility. I understand that they are super busy and have a lot of traffic but there has to be a better system in place.
I have been dealing with a tooth issue for a while now. I had/have a major infection and this is not something that can be put on hold. 3 dentists have told me the tooth can easily be saved with a root canal but since I have a state health plan, there are not many endodontists in network. That is how I found UIC. They take my insurance. I called and called and called every day for days at all different times. I called every number listed on their website. My goal was to reach endodotics. I sent emails to endodotics since it states you can set an appointment via email on their website. No response. I eventually sent an email to a general contact listed on the website complaining about not reaching anyone. I got a call that day. They set an appointment for me 2 days out.
My appointment was for 1:00 PM. I live 36 miles away from this place. It took me about an hour to get there. I didn't find out until I got there that my appointment was with urgent care. I waited over 2 hours before I was even seen. Keep in mind, they knew ahead of time what insurance i had and that I needed a root canal. Endodontics knew this too. By the time I was taken up to endodotics to make an appointment, it was over 3 1/2 hours from the time I got there. Before anything, they scheduled an appointment. Then, the woman sitting at the desk says to me so casually, that my insurance does not cover root canals on molars and I would have to pay $650. Um, wouldn't you state that little bit of info before scheduling someone? She acted like the entire world walks around with $650 in their pockets. When I told her that was going to be impossible, she seemed to care less that my entire day was now wasted. Nothing she could do. At this point I was close to having a breakdown. I told her I wanted to speak with someone. I didn't care if it was the person in charge of the entire building but I wasn't leaving without doing so. I was sent to another department where I spoke with the director of clinics, Robin Waner. Although she was very nice and seemed sympathetic, i just has this feeling that nothing was going to happen. She took my name and number. That was last Thursday. Never heard from anyone. They knew exactly what I needed before i even got there. In both my emails and over the phone, I told them about my insurance and what procedure I needed. This should have been told to me before I spent hours of my time and gas to drive there. I had already been through so much. This was handled in such an unprofessional manner that I can't see myself ever referring someone to their clinics. I understand that they help people in need but don't we help them as well by allowing their students (people that haven't even graduated yet) work on us? That seems like putting a lot of trust in someone.
5 months ago
