The University of Texas MD Anderson Cancer Center

Great for advanced treatment. AWFUL for compassion. MDA turned us over to collections for $65 after we unknowingly lost our insurance. We received a $2,500 bill that they would NOT negotiate a dime off of and then 18 months later tried to charge us $65 more. (If we had still had insurance, they would have received about .65 cents on the dollar). After refusing to pay a bill we could not substantiate, they turned us over to collections which greatly impacted our credit score. They want you to believe they are in it for YOU, however, despite being a non-profit, you can bet they know there is HUGE money to be made off your crisis....all that said. We did have amazing doctors, who I am sure if they knew the internal struggles we have had with MDA would be mortified! I can say without reservation Dr. Lewis (MDA Sugar Land), Dr. Cohen (main campus - skin cancers) and Dr. Myers (head and neck) are among the greatest doctors. They are worthy of a much better facility to practice out of.

They're really great and my friends and I are doing a project on it right now. Thanks.

I am truly disappointed! What I have seen could be considered patient abuse! People suffering from pancreatic cancer, like my brother, drives hundreds of miles to go the "The Best" cancer center in America, BULL! His scheduler has made so many mistakes that he has cause undo hardship to my family. NO ONE takes any ownership of the mistakes. I believe that when someone has cancer this is enough of a hardship and being abused by the system is wrong on so many levels. When he went to have CT scan they accessed his port, but did not clean the port as directed, 15 seconds is all it takes to clean it. The nurse just swiped and continued to access port despite being asked to clean it better. If he gets an infection from that you can be sure heads will roll! His quality of life just dropped a notch. Thanks for nothing MD Anderson.

Broke my ankle at your hospital and you won't even return my call. Ive lost my career, home and my health because y'all won't take responsibility for your actions. Your supposed to help ppl not hurt them. Charitable my butt!!!!!! Thiefs!!!!!

THIS is the best place to be treated for glioblastoma brain cancer. Don't go with anyone else with less experience, less research, lesser equipment and resources. Trust me, time is of the essence when you're fighting grade 4 brain cancer. Caregivers, you will have much better support and access to education and resources too. MDA gave us time and hope other smaller hospitals could not. MDA has the largest Brain & Spine Institute in the US! And all the billing between departments is handled in house, under the MDA label. Which simplifies everything financially too. Make use of the Family Center, Patient Advocacy and free counseling from the Social Work department too.

MD ANDERSON Lung Cancer. If you are reading this then you are looking for answers just like we were 3 months ago. Our experience was with 2 different hospitals. One Hospital was not up to speed because they were not a cancer research hospital. If you have any form of cancer you want to go to a hospital that specializes in CANCER. We had all previous test results sent to Md Anderson of which several had to be redone. In the process we found out that the first Hospital/Doctor neglected to do a Lymph Node Biopsy. Luckily we got a 2nd opinion with MD Anderson. Thank the A team at Md Anderson! Our first experience with Md Anderson was somewhat overwhelming. Md Anderson has a good online system where you can look at your test results and find out when your appointments are. Computer skills are a must for MD Anderson schedules and notifications. You will be late for some appointments because other appointments will be running behind in the MAIN Hospitals but they will get you in so just follow your schedule. We only met "ONE" person out of a hundred who was in my opinion uncaring. The other folks there ARE outstanding but the waiting rooms in the main hospitals kind of make you feel like you are in a cattle car. Parking is overly expensive for the main buildings. Every Doctor and every P.A. we met were simply AWESOME. Our Test results were reviewed by a Thoracic Surgeon, a Chemo doctor, and a Radiation doctor, OUR TEAM of doctors. Surgery was ruled out because the one test they neglected to do at the first hospital on the Lymph node. After all the test results were reviewed by OUR panel of Doctors “ALL EXPERTS in cancer treatment and research” I have no problem saying the team we had at Md-Anderson are at the cutting edge of technology in Cancer Research. For us they decided upon a two-step approach for stage 3 lung cancer basically Radiation and Chemotherapy. NOW THIS IS IMPORTANT SO READ THIS.......MD Anderson is one of the FEW hospitals that has PROTON radiation treatment. MOST hospitals DO NOT HAVE this state of the art technology. It is called Proton Therapy. This form of Radiation is on the cutting edge of Cancer treatment and Md Anderson has been doing this since 2007! MDA was one of the first to use this kind of treatment. There are other facilities with Proton Therapy that are being built around the country. Proton Therapy works on Prostrate, Lung, brain and any kind of solid tumor related cancers. YOU WANT PROTON THERAPY if possible. I have heard that some insurance companies do not want to pay for this treatment so you need to have good insurance. Now to the Proton Therapy center at MD Anderson. WHAT AN Awesome group of professions, an extremely friendly relaxing environment. This part of MD Anderson reminds me of a hotel, coffee , free parking, the folks at the desk REALLY have your back, a nice waterfall and comfortable waiting area. Treatment takes about 40 minutes per session daily (M-F) for 6-8 weeks. (Better than surgery in my opinion) I honestly have never seen such a relaxed, comfortable, hospital environment w Free Parking. Md Anderson Proton Therapy is the GOLD STANDARD. Appointments are always on time the staff is out-going, caring and helpful. This is the best place to go. You will still need trips to the MAIN hospital but once you get used to where you are going it becomes routine. For us it took one phone call to setup the initial evaluation and then Md Anderson took over and scheduled tests and treatment. I will update this once we know how everything turned out… I hope this helps someone with their decisions.

The administration of this hospital is a nightmare. Other than that, the pathologist in my home state sent them 2 slides, which were also sent to Dana Farber. Dana Farber diagnosis was completely different from the report done in Alabama. So I wanted to get copy of the report from MD Anderson. I received a bill for $132 on January 11, so I knew (or thought) their pathologist had read my slides and that would be tie breaker. I got a copy of Report today and MY SLIDES WERE NOT REVIEWED. I contacted pathology dot and they argu d with me even though it cl Arley states SLIDES NOT REVIEWED AT MDACC. Number 1 in country? Think again.

Everyone there is trying their best and shows that they care.

Been waiting FIVE MONTHS to get in to see my doctor. Currently out of my meds and my pharmacy just informed me they have been trying for over a week to get authorization from my doctor to refil my meds. This is not the first time I have had this issue either. I've made MULTIPLE ER trips and keep getting told to follow up with my doctor. I've left MULTIPLE messages with the nurse, scheduling, nutitionalist, and the patient advocate department. No one is returning my calls. For the amount of time and money I spend coming to this facility, you would think you would be treated a lot better. Very disappointed and will not be referring anyone to this disaster of a place.

Ive Heard such Great Things about this Place. They will be taking care of a Friend if mine ( tho we dont know each other lol only through the Belive in Christ Jesus) Nabeel Qureshi. God Forbid anything wrong. But if everything Goes like they say, May God give the Doctors the Wisdom to take care of my Friend Nabeel in Jesus's Name. Amen We Depend on the Lord May God Bless this Place :)

Basically the hospital that saved my life it's that simple ????????

They take real good care of people who got canter

I'm good fiil and varry varry good tirtmants

Horrible establishment. First impression, TERRIBLE. Let’s start with registration: They failed to mention that Valet parking was available so now we have to pay for parking. Computer wasn’t working in the registration office so we had to go to another location to finish registration. The place isn’t wheelchair friendly at all btw. Stem Cell Clinic: Waited FOREVER to be seen by the stem cell doctor. Vitals were never put into the system for the PA to observe. Waited FOREVER to be transferred to the ER. Get to the ER to wait even longer to be seen by anyone. Stem cell clinic never communicated anything to the ER regarding our arrival. No communication between staff at all. ER: Finally in a room, took almost an hour for someone to come check on my husband (that’s to include the nurse) and even longer for IV meds to get started for the level 9 pain he is currently having, still waiting on orders for scans. Some of the equipment in the room didn’t work. Nurse failed to check on my husband and took FOREVER to finish preparing for the IV. The wrong information was written on the white board in our room. This place just doesn’t seem to have their stuff together. The Dr. told my husband he would receive hydration fluids...an hour passes still nothing so we call the nurse and come to find out, the Dr didn’t order fluids because there’s a shortage on fluids? How does a Dr. write down exactly what my husband will receive but forget to put the order in? The nurse stated he would follow up with the doctor but disappeared again. Finally, the manager of the dept spoke to us, and it seems like things are coming together now. Other than that, no one has come to check on us and update us on anything. The doctor finally came back and was like “oh I forgot about the fluids”...so unprofessional. Then she expected us to remember what time my husband received his pain meds via IV, when that’s the nurses job to chart and brief the doctor on. This place is just completely out of order and unprofessional. I am very disappointed in this establishment. I work in an ER and this is the worst ER I have ever been to. The Dr. only saw my husband twice and the second time she had her personal belongings with her, complaining that she was ready to go home bc she was there for 15 hours. She even had the nerve to answer a personal phone call in front of us. Completely unprofessional. For something so urgent such as this, I am very surprised at the lack of care we received here. We flew all the way from Nashville to have a consultation at what I thought was supposed to be the best cancer treatment center in the country, but I was definitely wrong. After this awful ER visit, we are leaving this place and NEVER returning. Better off going to Vanderbilt. Update: on Wed, Jan 10, discharging my husband took forever, getting prescriptions took hours, when we were finally discharge, there were ZERO wheelchairs accessible on the P level. When the nurse said he would grab one for us or call hospital transportation, he had us waiting for another 30 minutes until I decided to go down to the 1st floor to grab a wheel chair myself. I came back with the wheel chair and the nurse was just sitting on his computer (probably charting which I understand) but patient care involves going above and beyond patient’s expectations and NO ONE at MD Anderson did that for us. Update: Jan 12th, we are already admitted at Vanderbilt in Nashville, preparing for treatment, after only being here an hour. Vanderbilt is already working 10x faster than MD Anderson did. I wouldn’t recommend MD Anderson if it was the last medical center on Earth. It didn’t take hours to see a doctor and it didn’t take hours for pharmacy to personally speak with us regarding treatment. This facility understands urgency.

Your commercial is incredibly ANNOYING. !!! As soon as it starts I disconnect the sound. The commercial is repetitive, boring, and has no creativity. This commercial is OK to see a couple times. After that it becomes ANTAGONIZING. I suggest getting a PR firm that can do a better job for you.

Everyone is so friendly and helpful. They don't show you the way:they take you there! The quality of care is tops! YOU are the most important person and they make you feel like it. I have friends who were given up on and told to prepare to die before going to MDAnderson. After going to MDAnderson, they found they were mis-diagnosed and are living productive lives. MDAnderson is about LIVING!

The University of Texas MD Anderson Cancer Center (colloquially MD Anderson) is one of the original three comprehensive cancer centers in the United States. It is both a degree-granting academic institution, and a cancer treatment and research center located at the Texas Medical Center in Houston. MD Anderson was created by an act of the Texas Legislature in 1941, making it a part of The University of Texas System and was established by the National Cancer Act of 1971. Today it is one of 45 Comprehensive Cancer Centers designated by the National Cancer Institute. The cancer center provided care for about 127,000 patients in Fiscal Year 2014 and employs more than 20,000 people. It is affiliated with The University of Texas Health Science Center at Houston and Baylor College of Medicine. MD Anderson has an endowment of $486 million as of November 30, 2014.In 2017, it has been ranked #1 for cancer care in USA by the U.S. News and World Report. The cancer center is named after Monroe Dunaway Anderson, a banker and cotton trader from Jackson, Tennessee. He was a member of a business partnership with his brother-in-law Will Clayton. Their company became the largest cotton company in the world. Anderson feared that in the event of one of the partners' deaths, the company would lose a large amount of money to estate tax and be forced to dissolve. To avoid this, Anderson created the MD Anderson Foundation with an initial sum of $300,000. In 1939 after Anderson's death, the foundation received $19 million. In 1941 the Texas Legislature had appropriated $500,000 to build a cancer hospital and research center. The Anderson Foundation agreed to match funds with the state if the hospital were located in Houston in the Texas Medical Center (another project of the Anderson Foundation) and named after Anderson. Using surplus World War II Army barracks, the hospital operated for 10 years from a converted residence and 46 beds leased in a Houston hospital before moving to its current location in 1954. The institution became the subject of controversy in 2005, when it leased the use of its name to private investors who intended to promote a particular therapeutic approach, proton therapy. An article in the Houston Chronicle suggested that the arrangement between the Center and the investors might skew incentives, providing M.D. Anderson with non-medical reasons to "send as many patients as possible into the program. MD Anderson is focused on research on causes, treatments, and prevention of cancer, with the stated mission of "Making Cancer History." In FY 2014, about 8,000 patients participated in therapeutic clinical research exploring novel treatments, making it the largest program of its kind in the United States. Being part of The University of Texas System, MD Anderson Cancer Center is managed under a nonprofit structure; however, for-profit agreements have caused some to question the motives of the center. MD Anderson enjoys university status by providing fellowship, internship and residency opportunities to Ph.D.s and medical professionals. The institution offers master's degrees and Ph.D.s to students enrolled in The University of Texas Graduate School of Biomedical Sciences, which it operates with UT Health Science Center at Houston. Areas of study include: immunology, cancer biology, genes and development, molecular carcinogenesis, medical physics, biomathematics and biostatistics, experimental therapeutics, and virology and gene therapy. Through its School of Health Professions, the cancer center also offers bachelor's degrees in nine allied health fields, including clinical laboratory science, cytogenetic technology, cytotechnology, diagnostic imaging, histotechnology, medical dosimetry, molecular genetic technology and radiation therapy. The school also offers a master of science in diagnostic genetics program.

I have been going to MDANDERSON for bout 4 years. Then I was in a crisis without being able to get my Revlimid chemo medication for almost a month I had called my doctor Donna Weber for some support either by just talking to me about what can happen to me being off my meds that long, my cancer can be aggressive, I left several messages, but no call back EVER. I was in tears shaking scared mad I didn't know what to do and nobody called me I had to figure it out on my own. I thought Mda Anderson was a good hospital until I realized we are only numbers in their game and they don't care. And now I have found out if you are an individual with cancer and your not in a group insurance policy you cannot go to Md Anderson even if you live here in America that's a sad sad thing. Kiss My Ass MD ANDERSON! Thanks for nothing

Excellent doctors, staff and workers in general are very helpful and compassionate.

I was in MD Anderson for 2014 and 2015. I had worst experience with Dr Patel in dermatologist dept. I was taken chemo and I had appoint with her she came with two assistants and asked me me show my back and Dr Patel from top to bottom scratch my Back with her nail it was very heartful. Please careful with Dr Patel in my view she is a very unprofessional and rough with the chemo patient.

Doctors and Nurses the BEST in the WORLD, Customer Service and Administrators worse I've seen or associated with... even so far as had my medical bills sent to a family member on the other side of the country and I've still have no answers from Admin or Patient Advocates, thought there were HIPPA laws that protecred us, not here....Administration in shambles, a shame cause Dr's and Nurses are World class....

I've been with Dr. Keating, Alice, Coy, and Jackie (my Team) since day 1 nearly 6 years ago and I hit the lotto. They are diligent, competent, and compassionate. I'm blessed to have them on my team and blessed to be at MDA.

My nephew was on critical condition before we get referred to this amazing hospital, now he's doing his treatment but doing better much better, and how different my nephew Alan looks, we still believe in miracles and God and this profesional doctors and amazing staff at this place make you feel that you are in the best place you can be,, THANK YUO for everything since day one ????

calling to the facility to ask questions is extremely difficult. The operator answering the call is confused and rude and not willing to help forward the phone call to the person who I have been in communication with. It made me feel angry during the stressful time.

Don't let their shiny website full of "Early Detection is Key" and world class in research/detection etc. fool you. As a mother of 3 under 5 and only 43 years old, I was told that regardless of my Anti-HU (ANNA1) antibodies, I don't qualify for their SCLC "screening" (PS: 80-90% of people with positive Anti-HU antibodies have SCLC) because I'm not "old enough". I also don't qualify for screening at their cancer center because I don't have confirmed SCLC. REALLY? So, you tout your ability to screen and how important it is, my out of pocket is met for the year (AKA: They would get paid without issue) and they refused me because I'm "too young" and "not yet sick enough". When dealing with a cancer where early detection means the difference between 31% chance of 5 years and a 2% chance of 5 years, you would think that they would gladly take my money to help screen me. Especially when I show positive for an antibody that most people produce when they have SCLC. Nope, not a care in the world. The nurse I spoke with didn't even know what that WAS and wouldn't make me an appointment unless I had a confirmed tumor. Guess where I WON'T be going when my cancer is detected? Now I know why FOR PROFIT centers like CTCA exist. Good thing I have great insurance!

Good luck getting any information from them to assist your patients. Peaches in medical records is probably the rudest, most uncaring person that I have spoken to in my 20 year career!

I love this place. Great service.

It's my place of employment and we are houston strong

MD Anderson saved my wife's life in a trial program. It took 9 months. The staff and facility is the best in the world. Need I say more?

My wife recently got diagnosed with ALL as soon as our other Doctor referred us we where almost in right away at MD Anderson. We love everybody there they have all been very uplifting and caring they have answered every question we have had the food was excellent iv never been to a hospital and have the food taste that good so hats off to them. I really only have one complaint as im sure all of you do THE PARKING iv never seen somewhere charge the way they do you would think a hospital that is trying to help cancer patients or any patients at that would charge as much as this place we all know the parking is owned by Texas medical center and not MD Anderson but either way i look at both of them for fault how can you charge someone $13 a day for garage parking when some of these families have traveled across states and countries to be there they use every dollar they have to get there wife,brother,sister,mom, or dad the best treatment by the best doctors in the world and yet they have to pay this much to park there vehicle that there probably not going to move for days i understand the medical center needing money to keep up with maintenance on the garage but that is a little overboard on the price!!!!!!!!! Not only is it bad enough that the patients have to pay that much the doctors nurses and all staff for the MD Anderson hospital have to pay now please tell me why they would charge the people needing help and the people that have studied half there life to be a doctor to treat this horrible disease we call cancer? Let me tell you why (MONEY) thats what it all boils down to what happen to the UNITED STATES that were for the people by the people instead its who can fill there bank account the fastest we are in one of the worst debts the United States has been in since this country was founded the rich get richer and the poor get poorer off of stuff like this the medical benefits for the people of this country sucks so ask yourself what happened to helping the people of this great nation? Instead we focus our worries on other countries problems when really we need to fix our own. I could go on and on about the American People getting screwed while we worry about other people in other countries but i dont have time because im trying to take care of my wife and curing the cancer she has. So this is to you Texas Medical Center why would you charge so much for parking to the great people of the United States? When really you could charge less and still manage to take care of the parking lot just think $100.00 dollars a week for every car just for the patients not including all the staff that has to park the hospital litterally sees thousands of patients a week now add that up Mr.Texas Medical Center and tell me you aren't filling your pockets with way more money than you need to. I want to tell everybody to pray and there is hope for your brother,sister,mom or dad or any other family member and that they will get the best help as long as you have faith in god. THANK YOU MD ANDERSON FOR THE GREAT CARE YOU ARE GIVING MY WIFE THERE NEEDS TO BE MORE PEOPLE AND PLACES LIKE THIS IN THE WORLD. To my wife hang in there you are a tough young women that i know will overcome this for yourself and for our three beautiful kids ill never let go of your hand i love you.

I'm in love with this place. It's terrible that I've had to have been here for obvious reasons, but if not for the incredibly capable doctors here my mom is still here to tell me she loves me. And I her.

Everyone is very nice and understanding. There is great care here and they do what they can to help. I'm truly thankful for the work these people do.

No help after they get their thousands or even millions of dollars after treatment. If you are in pain it is just too bad for you.

Hubby had stage 4 tongue cancer n is cancer free for 4 yr. Wonderful people who work there

Very sincere and caring doctors and professionals. You know you are in the best hands. Angels everywhere

love love love all the staff. I am C. free

Great everything, right down to the building service staff.

My father used Dr. Shah from Urology. His bladder was removed robotically. the procedure itself went well. I was kept well informed during operation. after care was weak. Many problems in hospital staff was not able to monitor properly. NO coordination between departments ( heart - urology) Once released follow-up care non-existent. My father passed away 8 months later from bladder cancer they claimed they removed and he was good for at least 5 more years.

Hello , I just want to ask few questions about it , if anyone can help me I would be thankful , my father have CMML and I want to talk to anyone work there or had there treatment there ,,

Mrs. Cathy did my blood work. She was wonderful. She was very sweet and made sure I was calm and comfortable.

I just love looking at this waterfall that I had to post this up. So relaxing and awe inspiring.

Extremely disheartened by my experience. The scheduler informed me to plan to spend 3-5 business days there and I made the Neccessary travel arrangements. However, on the day of my appointment I waited 8 hours to see a doctor who only spoke with me for 15 minutes and no further follow-up was discussed. A waste of time and did not need the 3-5 days as discussed.

Great pepole, great doctors and nurses. I am now cancer free....

They have kept me alive for 5 years now. Head and Neck, and Lung cancer. Every day is a bonus now....futer updates still to come. The support staff, could do better. Bed side manners go a long ways. Even Dr's can lack such a important part of treatment. You have rights and there advocate team are wonderful. They can answer all your needs. Some times it felt like your a number, and they are often are overbooked. The commute is hard enough and there regional physilities could serve the community better. The lack of services at these location would help every one in cost and cummute. These regional physillities are mostly for radiation and chemo treatments. MD Anderson is a world class cancer research hospital, that's why there so busy. Cancer sucks no matter where you are. Be mindful that I'm able to make this review, and life is precious. Thank you for your help MD Anderson team. And my family and friends, you know who you are.

Cancer sucks. This world class hospital and research center does not.

Wonderful hospital,caring hospital staff. Four year lung cancer family survivor would not be here but for MD Anderson and God.

Great place for deliveries very friendly personnel great place

Dr. Schaverien is always professional. He and his staff, nurses and PAs, are quick to respond to questions/issues. They always have your best interest at heart and he has the expertise and knowledge to achieve the most desired results. Blessed to be a patient of Dr. Schaverien.

my mom just started going here and we have been so impressed by the entire staff (what we've seen so far). it has been a much better experience than we ever thought possible, it makes watching her go thru this much easier.

This was a horrible experience for me. I had breast cancer recurrence in less than a year from my original diagnosis.. had already 6 surgeries and needed a 7th to redo mastectomy and take down skin. They were supposed to keep me overnight in hospital and kept me overnight in observation instead. They would only give me norco 5 by mouth for pain even though I had an incision from under my arm to almost my naval area... I am a nurse and not a drug seeker but I think for surgery like this IV pain Med is appropriate. Then the next day for the 4 hr ride home I requested nausea Med which they threw a fit about giving also... The real disappointment came when I chose to complete radiation at home and they refused to give me a referral. I asked them before the surgery if they could set up radiation at home and they said yes, I even have it in a message on my mdanderdon portal... I argued, cursed and cried to the radiation oncologist, her Np to please help me. They had a patient advocate call me who didn't want to hear any negativity about them and told me to call my insurance, get copies of my medical records and send them to a local radiation oncologist... if any of y'all are experienced with radiation, you know you need a referral. I had to call up my breast surgeon at home to get a referral which was extremely embarrassing since I left her to go to Md Anderson.. plus my surgical oncologist there told me not to worry about following up unless I had future issues... what? Thank god I have a great breast surgeon in Baton Rouge who welcomed me back with open arms... I follow up with her every 3 months...and would advise anyone to think twice about seeking treatment at MD Anderson.