Decathlon Brighton

Excellent service all round but particularly Andy the bike guy who assembled my two childrens bikes and despite there being a backlog of work to do, he spent the time teaching my son 'loosy lefty - righty tighty' which was excellent to observe. Credit to him and if and when I buy another bike it'll be from there, plus I would recommend to anyone else.

Small format store next door to sports direct. Limited selection compared to large out of town formats - so be prepared or click and collect!

Went in knowing what I wanted (from visiting another store in another country). Staff (both till and weirdly security guard) were unhelpful and obnoxious when I asked the question. The item was there but they had no knowledge, interest in knowing or interest in helping. No arguments or disputes, just a horrendous lack of basic courtesy on their part and one less customer in the future.

I had a puncture and took my bike in for a repair. Within 30 minutes an absolute geeza named Bernardo was able to fit a new front tyre. The express service was only £12.47

I find this store like an IKEA for all things Sport and leisure related. Good prices and nicely laid out.

Andy from the bike shop was great !

Best sports shop in Brighton..What's not to like.!!

Wide range of choice with detailed product description. Good price as well.

Love it. Very good range of products, unbeatable prices. Nice and easy customer service (in store and on the phone recently).

Went to collect two new premium ROCKRIDER AM 100 S FULL SUSPENSION MOUNTAIN BIKE, NX EAGLE - 29ER (not currently available in UK despite promises). These had to special ordered direct from Lille, France. When I went to collect, Brakes were back to front on one (nearly went over the bar on application, pretty much nothing setup on either and a massive and very obvious cosmetic defect on another. On returning both within the hour, rather than apologies, all I got was excuses and even implied maybe we caused the damage on the basis that they were fine when they came in. How can they possibly say that when the failed to notice the brake levers on the wrong sides, front suspension on another, permanently locked and suspension forks on both bikes over-inflated well beyond the max of 120 psi. Now maybe I'm wrong (and I'm no expert), but when it comes to suspension forks and shocks, there is supposed to sag (usually 20-30%) but the tech guy insisted they are supposed to be setup that under the riders weight, the suspension only just begins to sag but is basically, fully extended. I checked a few well known stores such as Evans, Halfords and Giant and all suggest allowing sag of 20-30% unless manuals suggest otherwise which I couldn't confirm since neither bike came with any documentation of which the store claimed was correct, despite handing me a bag with clearly had a lot more in it but was probably now scattered within the workshop or disposed of. When was the last time you bought an expensive/complicated item that didn't even come with a warranty and T's&C's. All I got was two bikes and a till receipt and precious little else. Basically, this charming store manager couldn't be any more indifferent and actually appeared to get off on winding up Decathlon's customers. When I asked who she answers to with a view to making a formal complaint, she refused to give a number or a name, and simply replied "anyone you like! Complain to Google! it's up to you! I'm not talking anymore! I'm hanging up this call, do not contact my team again!" At no point has this manager ever apologised, not even for trying trying to imply we could have caused the damage for two bikes returned to store within the hour and clearly in mint condition save the cosmetic defect and other problems that led to me returning the bikes pretty much as soon as I collected them. She did say my language was highly offensive on the basis I felt her behaviour and handling was disgusting and inappropriate. To the best of my knowledge, 'disgusting' is not a swear word but a description while it appears to be totally acceptable to blame your customers rather than deal with the issues in hand. Let's be clear, this stores behaviour towards their customers leaves little to be desired (would have liked to say 'disgusting' but apparently, that's offensive) If you like being humiliated and abused, then maybe this lady is cheaper than mistress if you like that sort of thing but otherwise, I'd steer well clear.

Poor choice of cycling gear. Hardly any clothing at all. Far more room devoted to running if thats your thing. Cheap though I suppose.

Everything I needed

Amazing opening day!! Very helpful and smile staff

A great range of sporting goods across a range of different sports and activities.

Worst customer service over the phone which is a shame as I had such good customer service in store. Very disappointed that it took 20 minutes for them to find me on the database when I called them on 3/07/2018 and they don't know how to email information out.

Great staff, loads of stock and generally good experience

New place in Brighton i love it. Spots any kind.

Phoned Decathlon in Brighton to enquire about an extension to raise my Handlebars and could they deliver to my home address. The member of staff who answered ( was foreign ) was rude and most unhelpful. A Mclay

3 floors of excellent choice

I must come here every weekend...

Excellent amount of stock considering that it's a relatively small store but not quite as well priced as the French stores

More choices to choose

havent been yet so cant comment.

Ok

Just another large sports shop.

Wonderful!!!

They put cameras in the changing rooms

Got banned for no reason

Great & experts staff!!

Good prices

Smaller than other decathlons, less stock in each sport section

Great Sports shop

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