Phoenix Hospital Group

Clean and covid safe hospital. Surgeon was excellent and nursing staff were great. Very attentive.

Went to Harley Street for an MRI scan - great service. Fast results and friendly staff.

Warning to anyone who may want to cancel and want a refund. It certainly doesn't happen within 14 days. There is no refunds policy so its within their discretion whether they want to refund you or not. It took nearly a month of e mails and phone calls to eventually receive the monies owed.

Unable to access invoices or receive reoorts as keep getting personal details wrong.

Very disappointed in the overall customer service and politely of the staff from 9 Harley Street. They don't really care and need some training of customer service.

Terrifying experience at Weymouth Street hospital!. This is the worst hospital group to deal with. They give incompetent and incoherent doctors a platform to perform surgeries on people that results in injury and harm but fail to properly investigate the matter. The GMC needs to remove and revoke the license of incompetent doctors such as Lucian Ion who cause harm to a patient. I had a surgery with Lucian Ion who not only has not performed and acted according to written and oral discussed surgical plan but has managed to cause harm and does not want to take accountability. I had a nose job with Lucian Ion and he has damaged my nose externally by leaving a very prominent dent on my nose. He has also failed to make the necessary improvements internally and my breathing is currently worser than prior to surgery. I have made multiple attempts and reached out to Andrew Barker of Pheonix Hospital Group as well as Aleks Mcnee and these individuals mentioned have failed to properly investigate the matter and hold the doctor accountable. The proper licensing agencies need get involved to stop this type of conduct and patient abuse that happens within such facilities. The facilities such as Waymouth Hospital that allow a doctor to use their facility to perform a surgery that results in harm are equally responsible and should be held accountable. I have also come across several online sites and forums with patient complaints and all I can say that there needs to be an accountability and the governing agencies need to act to protect patients and their health. The statements expressed above are based on my own personal experience.

I’ve been seen by Phoenix Hospital Group at both 9 & 25 Harley Street for scans and consultant appointments (both pre and post procedure). The end to end service has been fantastic and affordable pricing for self paying patients (particularly compared to other groups in the same area). The decor and fit out inside both venues is high quality as well. The booking process was incredibly simple with follow up support from reception/admin staff via email and phone calls. Dr. Paul Crowe in particular has been fantastic with his service, and has excellent patient care skills. I was made to feel comfortable in his presence and he was very professional with in-depth knowledge about the procedure in question (covering the end to end process), including follow up support and expectation management.

This is a chaotic organisation. Internal systems don't seem to work. They told me to 'drop in' and that I would be seen straight away then left me waiting with no information for hours. I lost a whole morning for a basic consultation. Then they took weeks to respond to complaints (after much prompting), kept passing the buck and finally pledged to 'improve training.' Great. Save time, money and stress - go elsewhere.

Parcours du combattant pour arriver à prendre un rdv - a priori ils n'ont pas besoin de nouveaux clients.