Epsom General Hospital
General hospital Epsom General Hospital, Dorking Rd, Epsom KT18 7EG, United Kingdom:
121 review
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Address: Dorking Rd, Epsom KT18 7EG, United Kingdom
Website: epsom-sthelier.nhs.uk
Phone number: +44 1372 735735
GPS coordinates
Latitude: 51.3251497Longitude: -0.2732057
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reviews
Felicia Y
I was admitted to the orthopaedic department to have a hip replacement procedure. I can honestly say the whole experience was truly fantastic. From when I arrived Saturday morning to when I was discharged Sunday pm the entire time I was looked after first class. The operation was done to the highest possible degree and every member of staff went that extra yard to make the stay as comfortable as possible. The food was excellent and the ward was very clean quiet and comfortable. The best hospital experience one could wish for. A special thanks to all the orthopaedic staff especially on Oaks ward. Thank you x
1 month ago
Mark Boyer
Lovely and amazing staff always willing to help.
Excep the Asian (Indian or Pakistani) female Pharmacist was very rude and disrespectful to her patients. I hope senior hospital management take a notice of this.
4 months ago
Jim Hill
Every time I have been to Epsom hospital I have had no complaints the staff are always very friendly and helpful. I was very happy to be booked their for my antenatal care as I'm in between Epsom and Crawley. On a recent trip to A&E no stone was unturned to find what was wrong I literally had every possible test. Truly grateful to all the amazing staff.
1 month ago
Max Bogdanov
The nurses an health care assistant are brilliant but the office staff an most of the doctors are rude , there is no communication but they department and patients,
I’m supposed to a appointment in regards to my big toe in February and heard nothing , I then phoned the hospital beginning of March an got told that I was on the waiting list but they will email the doctor to get in touch with me he hasn’t , I have just rang up today about something else an made inquiries about my big toe and got told that he hadn’t put me on the waiting list an that he wasn’t going to be operating on my toe
2 months ago
Tracy Scanks
The John Kilner Unit (JKU) at Epsom District Hospital (EDH) is very good, very friendly and helpful staff. Photo is the waiting area as you can see the waiting area has a lot of information for Diabetic patients and a lovely fish tank to help patients relax
2 months ago
Liliana Delgado
Grace the triage nurse in A and E was amazing, thank you for help today, a bit of a long wait but everyone was so friendly and helpful
1 month ago
Zach Shukan
Considering what hospitals and staff have been through these last months, the staff were wonderful, professional, and having a friendly joke with the patients to keep them from being nervous. Can't praise them enough.
1 month ago
Alessandra Baldari
I cannot recommend this hospital enough!!!
I had 4 of my 8 children in this hospital. The amount of care that I had was incredible during my pregnancy. The labour ward is the best thing the midwives, nurses and doctors are top quality!!!
My last baby has Down syndrome. The professionalism, warmth and care that I received after my baby was born was incredible. I would just like to have another baby to have the same experience.
Best hospital ever!!!!
9 months ago
Michael Dillingham
The staff here are so kind and wonderful. Ever so ready to offer a helping hand, no judgement and very good with children with special needs.
4 months ago
Terry Develin
All the staff I encountered on my stay were so kind and supportive. Cannot thank you all enough! xx
5 months ago
Mike Swinson
I had my mother in law in icu and they took a very good care of her
4 months ago
Patrick Penniston
Absolutley disgusted with the antenatal staff, so rude. Dont recomend this hospital to anyone
4 months ago
Dave Haffner
We have just had our little baby in Epsom Hospital. We had many many good reviews about Epsom Hospital. We had a such a nice time in there. it was like private hospital :) All the midwives were so kind , helpful and expert ... amazing people in there . Their director should be proud of them . We would like to thank to everyone in there but special thanks to Rowena , Sorcha and Anna . thanks for your all support
1 month ago
Felicia Circosta
I had to visit A&E yesterday afternoon (12/07) due to having very severe abdominal pain and was extremely impressed with how the situation was handled. I was very quickly given a bed as the nurse could see I was in a lot of pain and was almost immediately given painkillers to help. Every single encounter we had that day with staff was excellent, wish I remembered all their names so I could thank each one. The only ones I remember are Monica (consultant), Carl, Dani, Catherine and Oluwani Joaquin.
By far the best hospital I’ve ever been to, thank you all!
11 months ago
Ravi Vyas
Due to mums serious condition was allowed to visit with the appropriate protection
1 month ago
Barb Thompson
I was in the Derby Ward from Oct 7-10th 2020. EVERYBODY I met, my surgeon, anesthetist, theatre doctors and nurses, pre theatre nurses, ward doctors, sisters, nurses, physios, dinner lady, porters, cleaners were smiling and kind, wonderful. The nurses and sisters are angels.I cannot thank them all enough.
9 months ago
STEVEN ONEAL
Thank you to all of staff for doing a marvellous job
6 months ago
Zhongdong Yu
A&E - Fantastic experience last night / early morning. Wonderful treatment from reception through to leaving. Call out for Andreas and Wendy... Thank you so much!
4 months ago
Tanisha Otten
I have been a patient at Epsom hospital regularly now for 8 years! I have received amazing care from Swift Ward which is Surgical ward! I have to come in regularly for treatment and always treated with respect, care etc from each department! I have to stay in over night which is agreed with my consultant! So while I was in a considerable amount of pain on Tuesday afternoon I did not appreciate the Matron standing at my bedside telling me I was fit to be discharged they needed my bed!!!! She doesn’t know me, she doesn’t know what I have been through and least of all she isn’t my consultant. The team were not happy the next morning when I made them aware of the situation! I have been cancelled on many times due to lack of beds so I do understand!! Trust me I wouldn’t stay any longer than needed after the length of time I have had to spend there! Please pass this onto her and just ask her to think first before approaching a patient who she doesn’t know! Thank you!! Again Swift ward staff deserve a medal for their quality of care!!!
2 months ago
Francisco Rodriguez
My father had a pre op assessment after blood pressures etch was seen by a lovely lady Jean beyond helpful , made my father at ease , and brighten our day to been treated with respect and assured by her professionalism well done to Epsom on having this lady as one of your staff , does you proud
6 days ago
Krishna Avva
Totally fantastic A&E attention and service, especially from (doctor) Katie, (physio) Sonja and ?Grace (radiographer). Badly bruised thigh not needing in-patient treatment, but confident that care would be excellent. A thoroughly well-run operation with superb staff.
2 months ago
Colin Conkey
Just got back home from my hernia operation, at Epsom Hospital. Operation went well, surgeon + anesthetist + theatre staff were fantastic and coped well with a (coward) me !! Had to end up staying the night in "Swift Ward". The service and care they provided was absolutely fantastic ! I had a nice small quiet room with it's own en-suite, very handy for the toilet. I was given a very nice evening meal, cups of tea etc. Everybody who looked after me was fantastic - thank you to Anna, Mayet, Mo, sorry as I cannot remember other names but you were all great and looked after a big old coward when it comes to hospitals and pain !! Best wishes Barry x
1 month ago
K Koz
So friendly and helpful
4 months ago
Juli Henderson
The Hand Therapy Unit is excellent. The therapists are knowledgeable, thorough and very helpful.
4 months ago
Edward Roach
My family have unfortunately had the misfortune to visit Epsom Hospital A&E on two (2) occasions in the last few months - on both occasions I found the service shockingly appalling !
All staff are rude, abrupt, not interested in what you are saying & severely lacking in ‘customer service’ skills.
Whilst I appreciate the NHS are incredibly stretched it should not mean you dealt with in a rushed & non interested manner - nor should you ever be asked to dress your own wound !
I would never take my family back to this A&E ever again !!!
1 month ago
Jennifer Churchill
My father had a shoulder op and they were so efficient. The nurse made us all feel important and kept us informed every step of the way. It wasn’t just the nurses but every member of staff we came across. Everyone was so helpful. Best service I have experienced in an nhs hospital so far !!
2 months ago
Mary Krinbring
Went to A and E this morning with my daughter..the receptionist was very friendly as was the triage nurse..didn't have to wait too long to see a doctor...all the staff were very friendly and kind...my daughter had lots of tests and an x ray which was very quick and they found out what was wrong and explained it all to us and gave us advice...I was very impressed with the attention my daughter received from everyone...5* from us ????
2 months ago
Beth Napoli
Awful service
I have been waiting almost 6 hours and they went even busy at all. When I asked the receptionist to find out how long to be called and she said next call will be you. I have been waiting and waiting, no one has called. I went back to the same receptionist to confirm again. She was very rude and you will be called. I would go to Tooting st Georges hospital than visiting this hospital.
Customer service needs to be improved.
2 months ago
Sherri Alden
nice and polite staff anywhere you go hospital and they are so helpful unless you if you needed to get pharmacy, two hours of waiting with for prescription plus bad attitude from the lady work in there.
4 months ago
Wendy Meyers
My mum has been taken to A & E twice now and both times the staff have been caring and thorough. My mum has early stage dementia and everyone from the ambulance service through to the doctors and nurses have been great with her. I admit it was a long 5 hours on Wednesday night but seeing what they had to deal with explains the wait so that isn't a complaint. My thanks to all.
3 months ago
Kelly
I had my cataract operation done in September 2019 at Epsom Hospital. The day surgery nurses and the surgeon were amazing. Full credit to the NHS. Thank you.
1 month ago
Irfan Ilias
This hospital was convinced my mom was okay, and told us that after 7 HOURS. 2 days later, she was in a different A and E, because she couldn't breathe properly. They told her it was just her medicine taking effect, while the other A and E in an ambulance, said she had a lot of infection in her lungs. That kind of thing doesn't develop two days.
2 months ago
Lee Kafka
My partner has been ill for 2 weeks, the last 2 days hasn't been able to hold down water or food and the doctor felt it was fine to let her leave with anti sickness tablets. Tablets that you have to swollow and immediately she is sick again.... No tests taken... no drip to replace fluids... Just told that they are busy and could try again in 5 hours...
Can't wait to pay for an American style health service
---------
Update (the next day after waiting till morning for the magic pills they prescribed):
She took the pills and to my surprise she couldn't hold them down. Great one professional.nurse of many many years ????
2 months ago
Abigail Karanja
I was born in Epsom Hospital 60 years ago. My stay must have been relaxed and stress free, as I don’t recall any negative aspects.
2 months ago
Ranjani Raghu
thank you very much for your services:-)
11 months ago
Matt Hebert
Great hospital ' I pray they don't close it to cut costs
1 month ago
Vicky Backus
Having been here several times as a patient, the behaviour of staff here is a mixed bag, and the waiting times are usually long. The nurses are usually busy, and while some are attentive, they tend to give you unsuitable medication and rush you into recovery mode after surgery so they can empty the bed within a day, even when you're not ready. As this is through NHS, it is kind of expected, and I'm thankful for the surgical team anyway to have a rare complication fixed here.
3 months ago
Mickey Peyton
Delivery and SS Ward units well organised. Excellent staff who really care after their patients. Needed to stay in the hospital for few days, but the service was great. A big Thank you from me and my baby :)
4 months ago
Shanta Biswal
Been waiting about 3hrs so far, still no sign of being seen. Triage nurse didn’t even take temperature or BP, nor did he listen to anything I said. He was just in such a hurry to get back behind the desk to chat with the receptionist.
3 months ago
PARIKA VASAVA
Hi . I'm not happy with the way the nurses in these hospitals are talking .. and I'm writing at this time 00.18. that I should leave the hospital for not having done my medical care at the 3-month pregnancy. I went with great pains and let me wait for 3 hours. they gave me a urine jar to keep it warm and I did not pay attention to this hospital so it does not deserve a star ... if we have the little children so we are waiting. I say that I have a 9-year-old girl and so they did ... I thought they had urgency but they had no medical emergency ..... a very poor hospital ...
3 months ago
Diana Moon
What fantastic service. From attending the local doctors and put on a 2 week pathway. He was rung up, given a date for a telephone assessment. A few days later he was given an MRI scan and another blood test. Two days later an appt with a specialist at Epsom for the results. All clear, but given another appt to follow up and then an appt for a few months time. We absolutely thrilled with the level of care. Thank you Epsom Hospital
2 months ago
Chelsea Love
Broke my leg got a cast in about 2 hours
2 weeks ago
Benjamin Osler
This is the heart of Epsom: always very accessible and assisting!
6 months ago
Stephanie Lamb
My Mother in law has a blue badge if you are trying to get into the front of the hospital to access the holders parking their is a long queue back into Epsom High St so she can not park there, so knowing the problems she tried to get to her appointment by by 2 buses the 166/293 only to find that the bus company have decided to suspend services to the hospital because of roadworks/traffic, so as there was no information to this effect my 87 year old MIL missed her appointment. as its to far to walk I k. As I can use her badge to get her there I find the hospital a nightmare to get to I can queue for 1 k or try to come from Ashtead but after waiting for about 20 mins in the middle access lane trying to access the hospital and I TRIED 3 TIMES and being hooted at by other impatient drivers behind me I watched how a nurse went onto the exit part of the road and she went straight through to the Pick up point, So I tried to do the same and a non emergency ambulance blocked my path!!! I was only trying to pick up someone up at the pick up point and they had waited a long time it is chaos at the front of the hospital and not much better at the rear with Disabled spaces being used by contractors for waste earth plots. .Why at the front of the hospital can it not have a left hand lane for the car park a middle lane for people who just want to pick up relatives and a exit lane for exiting traffic Or should I buy a Helecopter to try and get my MIL to her appointment s It is pathetic that no one can sort this out David Jolly.
3 months ago
Randy Lominick
Very high professional team well disciplined respectable staff,thanks to all of them ????????????????????????
2 months ago
Jamie Morris
Care for elderly aunt in 2015 was awful. She was put on dementia ward as no beds in general. Doctors and most nurses ignored her. In 2019 was taken in again this time in AMU care was better until moved to Buckly ward. A week later after fall was taken to St George’s where they discovered Cancer in Kidney, Spine and Brain- Epsom did not look for anything just assumed old and dementia. Care at St George’s is wonderful.
3 months ago
zeann
Very lovely people that work there they looked arfter me when I have my op on my leg
6 months ago
Erika Desuk
I had a client brought in and he was a special need person and it took forever to get his PEG tube unblocked. Its not fair if we have to wait in line like others knowing fully well his state of health. Its not nice if so much is invested in hospitals and no attention is given to patients who have delicate issues. Please change, thanks
6 months ago
Mark Lawlor
I’m normally treated at the Marsden and I know I shouldn’t compare as nowhere else will be as good as there, but Epsom General Hospital has made an exceptionally bad impression on me. Rude, uninterested consultant who was on her phone half the time and couldn’t be asked to do much at all. Took 10 seconds to examine me and snorted when I couldn’t remember the name of one disease I had had (hint- I’m on medication that makes me forget more easily and I did tell her that). Just a joke and a complete waste of time. I didn’t find out anything and she’s meant to be a consultant. Didn’t send me for any tests, didn’t give me any medication. Oh, one more thing: she greeted me with a snarky ‘what can I do for you my friend’ and asked insensitive questions about my children and the cancer.
3 weeks ago
Bill Taylor
12 Hours in A & E and they weren't even busy!!!
Nurses spent most of there time chatting in
the corridor, and not caring for the patient. Family given
no information on the condition of there elderly Dad.
So frustrating, ring up and ask how he is doing, told
to ring back 3 times, what a joke. Plenty of staff on
duty. Nobody seems to care!!!!!!!
2 months ago
