Penelope Chilvers

Just class. Just cool... just the elves and the shoemaker meets florence and the machine. Just FAB!

I have ordered online - chilvers did deliver my order to the wrong address and weeks after I am still chasing them and trying to contact Penelope Chilvers online shop - but no response. Over 250Euro sent to them - never received a product. Not even a single response to all my emails.

Very poor customer service. When reaching out for a pair of “manufacturing defect” shoes (their own word in the email), that had issues just after the 4th wear, they offered partial store credit, no shipping reimbursement, or &20 for repair that I’ll have to handle myself. Don’t bother as there are so many other alternatives out there. Will never go back. Such a joke. Oh also took them 8 days to not responding until I sent an angry email for the 2nd time, to offer me the options above.

Lovely shopping experience and helpful staff.

I was impatient for my in-store pick-up email, so I stopped by the store to see if my shoes had come in. The staff were very accommodating and helped me out as best as they could. I couldn't ask for more, I was already disrupting their typical process. Luckily, they did come in, they just weren't unpacked from the delivery. Unluckily, they were scratched and they were the only pair in my size. The staff brought the damage to my attention and offered the option to return for a refund or exchange for a different pair in store. I really really wanted to say to heck with it, but I knew it would have bothered me that I didn't make the mark myself, so I had to say no and returned them for a refund. Again, the staff were very understanding and the process was very quick and easy.

Great classical yet modern footwear.