Ren's Pets Orleans
Pet supply store Ren's Pets Orleans, 4130 Innes Rd unit m-1, Orléans, ON K4A 3W9, Canada:
132 reviews
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Address: 4130 Innes Rd unit m-1, Orléans, ON K4A 3W9, Canada
Website: renspets.com
Phone number: +1 613-841-5168
GPS coordinates
Latitude: 45.4562196Longitude: -75.5021186
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reviews
Greg Obar
I recently went to Ren's Pets in Orleans and received phenomenal service. I had not placed an order online and called the store when I got there for curb side pick up. When arriving I saw 2 ladies waiting at the door from my car, they were super friendly and very accommodating to my item requests. The girl with glasses and brown hair ran around the store to grab a few different toys so that I was able to have a variety of toys to pick from, while I spoke to the girl on the phone about which food I previously bought. I didn't catch the name of the girl grabbing the items; however when I called the woman answering the phone said her name was Lisa. I recommend this store to anyone! The staff at this location are doing an amazing job during the pandemic.
5 months ago
Kati Blanton
Helpful and friendly staff, could not go inside the store due to Covid but it looked amazing in there!
1 month ago
Amanda Martin
If you are looking for great service and quality products this is a must shop place. I had the pleasure of dealing with Jessica. I have a mini dachshund that eats raw. They are one of the few stores that carry Big Country Raw dog food. Jessica was knowledgeable about their products and helpful in choosing things for Kefli. It is also great to know that Rens is Canadian owned. Now more than ever we need to support Canadian businesses like Rens! Shop Canadian! ????????????????????????
11 months ago
devu Rawat
I highly recommend this store for its great service and product options! The staff are knowledgeable about the products they offer and are always able to point me in the right direction! They have curb side pick up right now and were VERY quick to process my order. Great to see them stay open throughout the pandemic. I find it’s easiest to order online, sometimes they didn’t have the items I was looking for in stock but they were able to offer alternatives my dog loves! Going to continue shopping Canadian! ???????? Thanks Rens Orleans!
3 months ago
Roger Simons
Friendly staff
4 months ago
kofi mawue
Receive an email saying I was a Ren's VIP because I spend at least 1,000. Funny how they send something like that but won't even put something aside for 30 minutes to give me enough time to get there. Lack of space the manager said but if I order through their website they have the space to put it aside. When I commented through email they got back to me we are sorry and thank you for your feedback. Seriously! That is how they treat the customers that spend that amount of money there.
This store used to be a 10 star. Now not sure if they have changed managers but the service is horrible. They keep changing the way you can order whenever they feel like it. As far as they are concerned good customer or not they just don't care! Their online system is not accurate at all.
4 months ago
Karen Noonan
Good experience, staff are always helpful and knowledgeable. This place easily deserves 5 stars! Never had an issue with ordering over the phone, they just told me to come to the door as it will be easier to ensure they are getting me what I need. Will be revisiting soon
3 months ago
Jacqueline Delaye
I love this store, the staff are knowledgeable and very helpful. The fast and friendly service is very appreciated, especially in this pandemic. I have never received bad service, however today while picking up my online order I witnessed something horrific. There was a gentleman yelling and swearing at another employee, she looked extremely uncomfortable and upset. This is completely unacceptable behaviour. I can't even begin to imagine how he treats his co-workers when no customers are around. I will be avoiding visiting this store for any in person shopping due to the disgusting behaviour that I saw today. I wish I could apologize to the young lady who was, what looked like to be, being harassed by this obnoxious man.
4 months ago
hardita patel
Super helpful and friendly staff. Went above and beyond to help me find what I needed and recommended some good new treats my fur baby absolutely loves!
1 month ago
Roberto Green
Great service, smaller store but lots of variety and choice available. Definitely feels more personal than the bigger pet stores. All in all a great experience
3 months ago
bobby millette
I went in this afternoon looking for something for my dog. I walked in and saw 3 employees chatting by the registers. I looked all over the store and couldn't find what I was looking for. Did about 3 laps. The 3 employees never bothered to see if they could help. There was one other couple in the store also looking for something and no one was helping them either. I finally gave up and walked out. One employee wished me a good day as I walked out and they went back to their chatting.
Will not be going back. I'm sorry my shopping interrupted their important conversation. Went to PetSmart instead.
2 months ago
Laura Kalihd
I was able to pick up my order and ask about one of my selections before paying. The girl at the door was very helpful and offered suggestions on how to start using the dog nail grinder I had purchased. Thank you.
4 months ago
Jessica Rieser
This store is top tier! They are open throughout lockdown for curbside and I have made orders both online and in person. I called ahead of time to ensure they had the products I was looking for and once I got to the store, they grabbed all the items I needed! Very quick and easy
4 months ago
Rosie Young
Friendly staff and quick service. Store was organized and everyone was following Covid protocols.
2 months ago
Tara White
Very friendly staff, clean store, and good quality merchandise. It's on the pricey side, but if you're looking for something specific for your pet you'll probably find it there.
As of 20 Fed 2021, they are only allowing 10 customers in at a time so go off-hours if you can.
2 months ago
Josh
Ren's has great sales so keep an eye out for deals, I get flyers in my email. The employees are extremely willing to help, so ask for assistance if you need it and they'll help you out. I've seen them deal with a few uptight customers but I think it's just because they are in Orleans HAHA people love to complain here
4 months ago
T C
Just moved to Orleans and i would highly recommend this location they were very friendly and well organized the manager told me if i had any issues with there online i can give them a call and they would make sure to put it aside for pickup
5 months ago
ernie littlefield
Wanted to buy a Clipper to trim my dog the staff didn't have the key to unlock the case! When they say that you only have one chance to impress, they blew it!
5 months ago
Jesse Sanders
Great place, only been there once haven't been inside but the person who helped me was friendly and understanding even in these times. So thank you to the employees at the Orleans location.
5 months ago
Jerry Mollett
Excellent order system. You pay when you pick up. Great that they stayed open!
4 months ago
Brinton Smith
Very personable help. They are nice people and more involved than the chain stores.
5 months ago
Bobbi Mabb
Great selection
Was thankful to also use the city of Ottawa 25$ dog licence gift card :)
10 months ago
Abdul Salam
Order was waiting for me, quick and easy pickup.
1 month ago
Sandhya Raj
Great store! Love the products they service, except for the blond lady with the glasses that is usually working when I shop. She is very rude and usually gives me an attitude when I shop. I tend to avoid going to Rens if I know she's working.
10 months ago
Larry Thomas
Found what I was looking for, friendly staff, knowledgeable staff
3 months ago
Price Jones
A few days ago I was at this Ren's location looking for cans of Cat food. I usually shop at the Merivale location but was visiting family in Orleans so I stopped in on the way home. While I was in the store a customer was extremely rude and disrespectful to one of your associates, they were calling her names and insulting her and being unnecessarily mean. I thought Lisa handled the situation with grace and expert calm and I was extremely impressed by her professionality. It is difficult dealing with people like that on the best of days and Lisa handled them very well. I will definitely return to this location if I am ever in the area again.
7 months ago
Jeana Zayas
Had to turn a bag of dog food which was bought by mistake. The staff were very helpful
5 months ago
Kimberly Doyle
Always the best service and knowledge!
3 weeks ago
Jawad Raza
So much inventory! We have just moved here from the GTA and simply amazed at how much stuff Ren's in Orleans has to offer.
8 months ago
shaun gregory
Some very knowledgeable staff. Clean open store.
7 months ago
Rahul Bhardwaj
Pet stores can feel expensive and sometimes you really need assistance. Ren's has great sales and the employees are extremely knowledgeable and willing to help. Keep your eye on their sales and you'll get some pretty great deals. Ask for assistance if you need it and they'll help you out.
11 months ago
Todd Hays
Always rely on staff for great advice and products.
3 months ago
Evelyn Rice
Very efficient to order online then pick up at store.
6 months ago
Jen Toewe
Some of the staff are great and some are very judgey. Probably won't go back unless I can't find what I need at the other pet stores.
7 months ago
John Culp
Love the products here, except the blonde lady who works here is super rude. treats customers super condescendingly and I've witnessed her berate a coworker in front of a customer before. Shouldn't be working there.
1 week ago
Libby Bennett
So I was going to post about the blonde lady who legitimatly went out of her way for me and then saw the previous negative review... she took her time and asked me what I needed and actually gave me suggestions in things as a newish cat owner 150/10 recommend her. I think her name was Cat actually XD not necessarily ever had a bad experience at Rens but Cat made this one stand out.
8 months ago
Udit Singh
Thanks to the helpful girl who greeted us when we came in we left feeling confident we have everything for our puppy's arrival. Also LOVED the fact they are a Canadian company.
Tenor and family will be back.
3 weeks ago
Teresa Finley
Front door pickup - quick and easy.
6 months ago
Tina Boober
Ren's Pets, Orléans is a great looking store. They have an extensive selection of pet foods and pet supplies. I was particularly impressed with the large assortment of grooming tools and products available. I mean, I have never seen such a great stock of specialized equipment. The staff are friendly and knowledgeable too. I think Ren's Pets will be a good addition to the area.
2 months ago
salvador carrillo
Very helpful staff and a wide range of products! Always satisfied with my shopping experience!
1 week ago
Jessica Rieser
Great service. Staff very knowledgeable. Given great advice for alternate food option for my doggo. Store is clean and stocked even during these uncertain times.
1 month ago
Luis Gast
I love going to this store!!
the staff is always super welcoming and nice :)
They also have many variety of toys, food and treats.
4 weeks ago
kim haddad
They let go of the only staff who knows anything. I'll be finding a pet food store with more knowledgeable staff in the future.
6 months ago
Eslam Fatis
Wide range of grooming tools varying from low budget to high but all great quality.
11 months ago
ChristianDirk Ludwig
Well stocked. 1st time in store.
1 week ago
ANDREA BUWALDA
Good size store, well stocked! Lots of raw options, many brands of everything else. Great selection of crates - they also carry the fake grass pee pads for use on patios which I've rarely saw elsewhere.
Staff was friendly and knowledgeable - it's worth a visit!
2 months ago
viet dao
Great food selection and helpful staff. More collars than most pet stores it seems, not much in the line of dog shirts.
They carry the original Turbo Scratcher as well as Kong and Cosmic catnip toys. All quality pet toys.
4 weeks ago
Nicole Mckinstry
Very helpful and knowledgeable. Friendly
9 months ago
Neyce P
I never thought I'd shop in a pet store like Ren's Pets. But now, I can't shop anywhere else. The staff is friendly, knowledgeable and very caring of animals. The store has a really wide variety of food to choose from (which is perfect for my picky cat).
I definitely recommend, at least, giving this place a try.
4 months ago
Sarah Neville
Incredible inventory in stock they always have our food for my dalmatian. If they dont you can order ask them an when they make there order they will put yours on the side for you. Absolutely love this store since it opened, i never had problems here
1 month ago
