Norton Way Skoda
Car repair and maintenance Norton Way Skoda, 60-62 West Hill, London SW18 5HT, United Kingdom:
26 reviews
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Address: 60-62 West Hill, London SW18 5HT, United Kingdom
Website: nortonway.com
Phone number: +44 20 3984 5951
GPS coordinates
Latitude: 51.4515059Longitude: -0.2014085
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reviews
Marc Rigo
Been coming here for four years with my Skoda and have been super impressed with the service here. Friendly, with clear communication and expectation setting, and very trustworthy.
I'd even consider my next car based on being able to get it serviced here.
Highly recommended.
4 months ago
Bre Banks
Excellent service from Geanina who set out to find me the exact used car that I was looking for and from Angel who went through new features and got me set up when I picked the new Karoq up. Very happy with my purchase and the overall service from Norton Way Skoda.
5 months ago
Mike Igoe
One of my worst experiences ever. Took the car twice. Car it hasn't been tested in every way as they don't have the right equipment. (I've been told by them) Paid £120 literally for nothing. Complained to Skoda headoffice. Been advised to go to another Skoda garage. Just useless! Avoid them!
6 months ago
Preston Blake
It's hard to put my finger on it but they're....just ok. I've taken my car in for various services and minor issues and there's always something not quite right. They say they'll call back at 2 but I end up having to call back at 4 and 4:15 to get an update. There's something a bit dodgy, price-wise, about the quote for new tyres. I had to take my car back three times for a light that kept coming on on the dashboard - hilariously the service guy just said all I needed to do was reset it and that would fix the problem! Sort of passive-aggressive customer service. Overall, like I say, just a C- grade. Typical motor trade attitudes. It's not *quite* bad enough that I'd drive the extra 30 mins to another Skoda service place so I keep going back. Presumably they survive because there's not much competition.
11 months ago
Kory Drake
Perfect service
1 month ago
Dorothy Cote
Amazing service as part of our Skoda warranty. The car was fixed and ready within 2 hours and it had been cleaned. Could not have asked for more. Five star
2 months ago
Margie Jenson
Professional and friendly service.
1 month ago
Michael Mattingly
Very reliable and professional customer service great team recommend all day to my friends Barry is very knowledgable person well done to wph
1 month ago
Kalea Loper
This is my first car in UK and I have had a brilliant customer service experience from everyone I have dealt with this week. My car (Skoda Fabia) was collected (I recently broke my arm but this was offered regardless) I was sent a message with a video link of the health check carried out and my car delivered back before 4pm. I have worked in the motor industry previously for 4 years and the customer experience has improved leaps and bounds! So pleased... Thank you to everyone at Wimbledon Park Honda!
9 months ago
Veronica Rogers
Friendly and efficient experience taking our Skoda Yeti for its second annual service & MOT. Delighted to be offered a courtesy car (a Honda Jazz) for the day and even more pleased to get the call to collect the car earlier than expected and the whole thing cost less than last year. Nice extra touch was the link to a video of the under-car inspection. Well done Domenik and everyone else at Norton Way Skoda/Wimbledon Park Honda
7 months ago
Ryan Who
1st annual service for my Skoda Rapid Spaceback and my first visit to Norton Way Skoda. The customer service was friendly and helpful, and also offered a complimentary car pick-up/drop-off from home for next time. The oil and filter were changed. The service was carried out promptly and the car was ready by 3pm as requested.
2 weeks ago
Christina Gabriele
I just wanted to recognise the great service I had from Barry and his team dealing with an annoying warranty issue that arose on my 15 month old Skoda Superb estate yesterday. They undertook the investigation of an apparently small issue (headlamp washer stalk remained in out position) and had to take the wing off to correct it. All done with no fuss and vehicle returned (washed) in good time and with a fulsome explanation by Barry of the issue. This is the third time since I bought the car (brilliant model!) that I have had excellent service responses from the Skoda side of the team at Norton Way in Wandsworth. Many thanks. SS
5 months ago
Emily Grimm
Happy with their service in the past. This time: drove in to get key reprogrammed, one of two keys worked and their technician drove it into the garage itself without problems. They managed to make both keys not work so car stuck in garage 1 week. They declined courtesy car whilst they got new key from Germany and charged me 130+gbp when they had stopped car working and I lost car for a week and I still only have 1 key working. Blamed me for my keys being 'cloned' but not illegal and both had worked more than 2 years and car bought with one of the keys from another Skoda dealer so irrelevant. Their attempt to programme key triggered immobiliser. Should have been free of charge as no better than I left it and still only the one key. Complained several times but only response 50gbp skoda voucher from Skoda uk. Inadequate. Very disappointed. They have lost a repeat customer. Suggest avoid due to useless customer service. Subsequently got new fully programmed key supplied for 165 by an independent.
3 months ago
mrs artteacherlady
This is the third annual visit for my Skoda Superb - service was excellent again.
2 weeks ago
Ricardo Olague
Such a friendly place to go for anything Skoda, even though it's now Honda. Good value, MOT while you wait, and never out to fleece you for unnecessary extras. Been back for over 10 years - tells you a story I think
8 months ago
Steven Young
I don't normally leave reviews but since I bought my octavia vrs 3 years ago these guys have been superb. Customer service and courtesy calls, updates etc are great, they advise the cheapest option (even though I'm a petrol head and insist on the full works) and they never mind when I pop in to change a fuse or things like that. Very friendly garage and one of few I trust.
10 months ago
Patsy Neff
Good dealer listened to what I wanted and sourced the right car for me
5 months ago
You Dinglbrry
Took the car in for its annual service and the customer service was great. The only quibble i have is the charge for the top up of the screen wash seamed a bit excessive.
3 months ago
Jodi Jordan
Always excellent customer service
6 months ago
Sebastian Ize
Very nice service.....
6 months ago
John DeFabio
Fully stocked dealership
8 months ago
islam alsamraie
Honest service.
6 months ago
Larry Weir
No comment
4 months ago
Andybiscuits
Very poor
3 months ago
Cheryl Spatig
Very well
2 weeks ago
Marion E
Igazan ..nem tudom,csak arra jartam.Nem eltem a szolgaltatassal.De lattam,hogy automosassal is foglalkoznak.
4 months ago
