GCS Car Sales
Used car dealer GCS Car Sales, 610 Western Ave, London W3 0TE, United Kingdom:
220 reviews
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Address: 610 Western Ave, London W3 0TE, United Kingdom
Website: gcscarsalesltd.co.uk
Phone number: +44 20 8752 1509
GPS coordinates
Latitude: 51.5268122Longitude: -0.2768045
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reviews
Zerrin Oskay
Excellent customer service. Would like to say a huge thank you to Adam. He went above and beyond to get me my dream first car. I walked in without an appointment, saw a car I loved and left with the car the same day all thanks to Adam. Adam looked after all our needs, no fusing or waiting around. Polite friendly TOP TOP service! I would recommend. Anyone looking for a speedy service ask for Adam he’s your man ????????????????Huge thank you!
1 month ago
Sherry Veino
We had a super smooth and awesome experience buying our first Mercedes GLE. Leon walked us through the process right from beginning to end, and was extremely efficient and quick. We ended getting an even nicer car that we initially planned, and GCS was super accommodating. Leon was also very knowledgeable with the process, and patient - which was greatly appreciated given we are first time buyers. Can't recommend this place enough if you are looking for good quality and well priced Mercedes vehicles! Awesome experience!
1 month ago
V Jones
I give half and half because twice it turned out that the car I wanted the day before arrival had been sold. Nice and helpful staff, half and half for that. A large selection of very Mercedes.????????????????
8 months ago
Madalene C
I recently bought a car from GCS. Excellent service! Kay took me through the best customer service ever I had. He was very helpful, patient and polite. Kay helped me to choose a car, and done all paperwork. Everything went smoothly, was easy to make decision. I got my dream car ????. Thank you Kay!
1 month ago
Jonatan Artola
Recently bought a smart car for my daughter with a gentleman named Leon, who was exceptional from start until the end of my purchase with viewing, Contract and a good old chat. He attended to me when I came inside for an appointment, after staff smoking outside refused to attend and said she will be with me once she’s finished smoking and joking around with a colleague, high unprofessional if I must say so.
Nevertheless, I am very happy with my purchase and the level of care I was given so thank you Leon and thank you GCS cars. ????????
2 months ago
Terry Green
Great Location.. Helpful and Friendly staff.. loads of choice and a lovely clean environment... all facilities under 1 roof.. Cars are of high quality and staffs are helpful in understanding and explaining each and every detail. Would definitely buy again from them
3 months ago
justin smith
We purchased a beautiful white Mercedes C300 today, staff member Kay was extremely kind and helpful, we noticed the tyres were worn so they offered to replace them free of charge. Couldn’t recommend them more as they were very friendly and easy to deal with. Thanks again to Kay!
1 month ago
Phillip Bernal
They have a huge range of Mercedes vehicles and great service. Adam was super helpful and it was really easy to decide on a vehicle, ask all the relevant questions, sort out the paperwork and transaction and buy the car. The website and stock is up to date and detailed and you find exactly what you saw online. The great management philosophy permeates the business. It’s very busy but that happens when you are good. Highly recommended
3 months ago
Carol Jones
Heba actually took me through the best customer service I ever had. She’s was so helpful and entertaining. Everything was so easy with her because she had the patience and that motivated me to take a decision immediately and I got what I wanted
Cheers!
2 months ago
Kaitlyn McElhaney
This company has the most arrogant and unhelpful sales people ever! I wanted to buy a C Class they had, the salesman offered little or no advise over the phone and seemed not to like me asking questions.
I booked to see the car and when I arrived they could not even be bothered to open the gates to let me park, even if there was parking. Salesman said to me find somewhere park if you wanted to view their car.
I decided not to bother with the purchase, as if they can be so rude and arrogant before the sale, what would they be like after if there were issues. Seems like a lucky escape for me reading some of the other comments.
1 month ago
Vickie Walker
Adam who is the Manager of GCS Car Sales, provided a very professional service from start to finish with the purchase of my Mercedes car. He is both very friendly and helpful. Adam delivered the car personally to me and nothing was too much trouble. Adam has a very high level of personal customer service and professionalism at all times. He provided an excellent positive customer experience. Thank you Adam.
3 months ago
Raymond Franklin
Excellent customer service, especially Leon who looked after us, his attitude was very professional,reliable and friendly person. I would definitely recommend GCS Car Sales.
1 month ago
Joe Mello
Bought an A-Class here yesterday. Good service, great selection of cars and helpful staff. Ask for Leon. He really went above and beyond with customer service.
1 month ago
Cari Sands
Worst costumer service you can ever get, Sales guy was the most arrogant person to deal with he even block my phone number when I was trying to chase them for my car, I had to drive down from Birmingham to find out what’s happening with my car I was promised the car will be ready by 16:00 “never” the car was ready at 20:00, I was told you will get 3 month fully comprehensive warranty “never” I requested to replace my front discs and pads they did change them however the discs were unbranded after 2 months car was shaking like you are driving in mounting for 22k car it’s unbelievable the level of they’re professionalism is 0000000000000 please do not buy from these guys you are going to regret the experience Avoid!!!
2 months ago
Mayson Lockett
Just thought i would share my recent experience with the GCS team,
Just when you think good old British customer care is a thing of the past you have your faith restored
I travelled down from the North East with my son on Saturday to pick up his new car, on arrival it was apparent there were a couple of issues (non GCS related) that might of made driving away with the car that same day unlikely
Our sales contact Adam got to work on resolving these problems with the clock ticking in order keep my son from being a disappointed young man.
Anyway he pulled it out of the bag after a relentless 3 hours or so..
Great work Adam you really went above and beyond your call of duty
I would recommend anyone looking for a used Mercedes look no further than these guys...TOP DRAWER
Thanks Again Adam
Regards Steve & Nathan
5 months ago
Zach Shulkin
Brought my dream car today
Heba was amazing she didn’t stop until I had my dream car
I am so happy with the service she provided
I highly recommend using this car sales place
She guided me in the right directions for the best price and best quality car
Thank you so much heba
1 month ago
Danny Tehrani
Very happy with my experience at GCS car sales, Was helped by top man Nass who went above and beyond to get me my car, make sure you ask for hIm if you go.
Really happy with my car and how smooth and easy the whole deal was, only got Nass to thank for that. All the best mate and thanks for sorting my A class.
1 month ago
Stephanie Chery
Over the moon with my new car and a fantastic experience especially with Heather the salesperson who was professional and friendly. Maz was also amazing, preparing car for video viewing and meeting me on arrival to examine and collect the car.
GCS are excellent people to do business with and I firmly recommend them, especially in respect of the choice and selection of used quality Mercedes cars they have in stock. Overall first class experience.
3 months ago
Micah Horn
I only have good things to say about GCS. My sales rep, Zane, was very efficient and friendly and genuinely cared about my customer experience. All the formalities were carried out in a timely manner and the attention to detail was very impressive. It seemed I had as much time as I wanted to work through the questions I had. I am extremely happy with the whole experience. I highly recommend GCS to anyone, with confidence.
5 months ago
Dean Sofer
We did not have very good experience with them. When we were buying car they were so nice, promising everything. There were a couple of quite serious issues with the car that we had found out later, so we booked an appointment. They fixed one issue and left another. After 3 weeks we took the car back and they weren't happy but they took it to repaired. In the end they fixed the car but it came back with a big scratch, and an extra 200 miles and was very dirty from inside and out. We were very disappointed. To deal with them is an absolute nightmare. I would never ever use their service again.
2 months ago
S H
I DO NOT RECOMMEND GCS. Not a good experience at all. They are promising everything, when I was just about to drive the car I realized that fuel filler flap is broken. Sales advisor Sam, said that he will order the part and it will be fixed next day in 10 minutes. Next day he didn't recognized ''I don't now nothing about your part, Servicing department need to order it and change it for you''. I managed to speak to Adam once in the morning, he said I need to book a slot, drop the car for one day...... but he will call when they have my part. Two weeks gone and no phone call, no one is answering my calls. Now I have lose one day and drive back to them and see what other bluffing offer they have.
1 month ago
Michael Perez
I don't usually leave reviews however I was so impressed with the service and overall experience from start to finish I felt compelled to do so! Staff are a credit to the company, Adam (sales manager) and Sam who dealt with my purchase were a pleasure to do business with and I couldn't recommend them highly enough a big thank you for sorting everything out Colin Fraser
2 months ago
Sam Brooks
Great service from these, HEBA got me a great deal and was very helpful throughout the process. I would definitely recommend. Thank you GCS CAR SALES
2 months ago
Julie Mandrell
Big thanks to Leon at GSC, great service and looked after me proper. Got everything sorted out for me and drove away with my new car within 24hours!
1 month ago
Tony Coates
We had travelled from up north to purchase and car from them and we not disappointed and are very thankful for their great service.
This has been the most accomadating and great car buying experience we have come across to date. The staff are very informative and give you the best advice for your need and I can't recommend them enough!
The owner and heba were amazing at going the extra mile for us, when we had issues with our bank and were very understanding of the situation of us having travelled so far to purchase the car.
If you're buying a Mercedes they are the place to get it from.
Thanks again GCS I will likely get my next one from yourselves :)
3 months ago
Roland Bourre
Sam was very help full and honest,I can in to buy a car but that was sold but Sam helped me find a better one. All in All happy with the service ????
2 months ago
Regina Brito
Herba is a lovely service representative; giving me full attention and able to answer all my questions. Excellent customer service.
2 months ago
Mike McEwan
Really nice service from Heba. very helpful staff. Quick problem solving. Drove off same day.
2 months ago
Adam Veres
Meeting with the sales rep and looking around the car was fantastic, i was left to my own devices to explore the car with no time frame and no one looking over my shoulder. I took the car for a test drive and decided I liked it enough to buy it.
At this point it was made clear I would need to pay £295 admin fee. I had done all my shopping on the auto trader website and this is not mentioned on there. When transferred through auto trader to the advert on the dealer website, again it is not mentioned. Instead you have to go to the dealers main page before you see a mention of admin fees.
I went for a walk, made a phone call and decided I'd pay the fee.
On return to the office i sat down with a different rep to complete the purchase, she informed there was no V5 and told me id have to go to the post office to send off the necessary paperwork (£295 on admin well spent).
The car key I had used to look around the vehicle was pushed in front of me, I asked where the advertised second key was, the dealer told me they didn't have it yet, but "there's a strong possibility it will be sent at a later date". At this point I decided to pull out of the sale. After a very short discussion with her director the sales rep offered me a £50 discount. However by this point I'd talked myself out of it. If something as little as having 2 keys when only having 1 was easy enough to lie about, what major flaws had been omitted or covered up.
11 months ago
Helen Prouty
Visited GCS 3 times unsure of the type of vehicle I wanted, all the staff were very accommodating and helped me to find what I was looking for despite the fact I was unsure of the whole finance process. Came
In the last day spoke Heba who reassured me on everything and 24hrs later I am driving around in my brand new A class☺️ Honestly if not for her I would not have gone through with it I probably would have sat at home thinking about it for the next 3 months so a giant thank you to her.
4 months ago
Julia McCandlish
Excellent customer service with respect, dignity and great care with good communication skills. The sales lady Heba was tremendously helpful and gave me loads of information about the vehicle.
2 months ago
Russ Brown
I bought a car from them I would say the customer service was excellent specially their sales rep NAS was such an amazing guy helped me out to sort out my finance and kept me updated while I wasn't in the show room. I would give NAS 100% for the the excellent job he's doing. Such an amazing sales man.
2 months ago
Jennifer Watson
Leon was a great sales man, I was very good in explaining the difference options I got.... he was very helpful...
3 months ago
Riya Patel
Adam the General Manager couldn't of been better if he tried, really stuck his neck out to get the best outcome for myself. 10/10 would certainly recommend to anyone looking for a quality car
1 month ago
ibrahim karim
Heba was a very polite, helpful and genuine person, I brought a E Class 2017 of her. It has been a pleasure.. I would recommend her customer service to anyone..
3 months ago
Shannon Harris
Saw their car online, looked like a good deal.
I messeged them and had no response. I then rang them and told them im interested in the car, the sales person sounded like they don't get paid enough to answer the phone, was very blunt and said they are not offering test drives. Im ready to buy but not without test driving it! The person just said we dont offer test drives and stayed silient.. no effort to ask me if i want to come in to have a look or keep my details and ring me when they can offer a drive... nothing! I think I'd rather pay more and buy from a dealership that wants to sell.
1 month ago
Brian Stover
experience was great, i first called and spoke to Zane who was very approving and helpful with the enquiry. i then visited the following day and purchased a 66 plate car with the support of Heba who is so helpful and supportive too. All the formalities were carried out in a timely manner and the attention to detail was very impressive. would recommend and visit again!
3 months ago
Callum hewitt
I had a great experience buying my new retirement vehicle however the ad said vehicle had 2 keys but after I bought the car and they received my payment they only gave me 1 I wasn't offered money off or even the opportunity for them to pay for a spare key, I was then told they didn't have the log book and again I would have to pay the v62 fee myself again told all this after they received my payment. The aftersales and treatment you receive after purchase is absolutely shocking. its fake promises I travelled back up to Gcs with a problem with my cars sunroof and to ask where my SD card was for my navigation which I was promised would be sent to me and never received they fixed my sunroof issue and I was told by management they would contact me regarding my navigation card later that day, However I think that was just to get me out the door because I never received that call I have tried contacting Gcs cars multiple times and I'm asked to leave my number and somebody would contact me back by the end of the day well its never happened its been 2 months.
2 months ago
harshita bhati
Heba was really amazing did everything to help us find the perfect car . Thank you
2 months ago
Ivan KHMELEVSKOY
I had an amazing service from a lady called Heba. She was so Polite and professional, Honestly the best service
2 months ago
Hannah East
Service from Adam was outstanding! Car was exactly as presented online. Superb selection of stock. Thanks you GCS!
5 months ago
Erika
Bought A lovely E Class Coupe Premium Plus Served By Adam. Most Competitive price in the market. Finally found the perfect car after 3 Weeks!
3 months ago
s johnson
Adam was very helpful over the phone as well as in person, he went the extra mile to get the deal over the line in time so I wasn’t left disappointed, well worth the 5 hour drive down :)
3 months ago
Bob Al
Heba was amazing and helped us find the right car. Great customer service!
2 months ago
Roni Johnson
Nas perfect dealer couldn’t be more happy with my new car perfect sales man highly recommended
3 months ago
Tim Samsonidze
AVOID AT ALL COSTS!!!
Unprofessional and being sworn and cursed by the rude salesman.
Put down a £1000 deposit on an E class estate and was promised the minor issues with the car I.e. dents and paintwork will be fixed and the car be cleaned and prepped in a week’s time for collection. Heard nothing after a week so I called to get an update, it sounded like they had no idea what was supposed to be happening with the car, I went through everything they said ok should be ready in the next few days, eventually it took 10 days after I paid the £1000 deposit for the car to be “ready” for collection according to them. We turn up as been told after a 2 hour drive to realise that nothing was done on the car, the car was in the exact same state as it were 10 days ago and was not even cleaned. We asked for our deposit back and they refused, we tried to argue because we’re protected by consumer rights and then the salesman smacked the table pointed his fingers swore and cursed at us... yes all of those words you can think of. I mean I know what secondhand car salesman are like but this was something new
2 months ago
William Matheson
After coming back home with sunroof to car sorted but without getting the sd card so I can look at all the history of the car as it's all online I put up a review which was not a good one, I then receive a phone call to say the owner is not happy with the review and lo n behold I was sent a sd card which says not readable I have been ringing all week to get no help from them at all I was told by adam he would be back Monday (today),leon asked me to ring him on monday (today)but neither one is in "so I'm told"now I would like the owner to ring me and promise it will get sorted as I want it done here in Southampton as that is what you said to me and wayne when we brought the Car
2 months ago
Noah Huggins
Heba was amazing! Kept the showroom open late and gave us an amazing deal. Thank you so much!
4 months ago
Kail S
Buying from GCS Car Sales was the best decision I have made when making a vehicle purchase. The salesman Nas was great help from the moment we stepped into the showroom. He greeted us with positivity and warmth which had instantly made us feel immensely comfortable. Nas was kind enough to take his time explaining the features one by one of the car we desired to buy. We discovered things about the car we had no idea about from previous research due to the extensive knowledge Nas holds.
The payment process was as smooth as a whistle and thanks to Nas's expertise and professional manner we happily drove home in our new Mercedes.
2 months ago
Yousef A
The car I wanted and the deal which was offered to me was excellent. The service I received from Heba was top notch. Great Job GCS keep it up.
4 months ago
