The White Company
Department store The White Company, 4 North St, Brighton BN1 1EB, United Kingdom:
36 reviews
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Address: 4 North St, Brighton BN1 1EB, United Kingdom
Website: thewhitecompany.com
Phone number: +44 1273 447061
GPS coordinates
Latitude: 50.8219808Longitude: -0.1389774
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reviews
Laura Flora
Snobby unhelpful manageress? who came across bothered asking her a question. Acted up nose and that made me feel unease and guilty for asking her a question whist she was busy with some sort of stock check/ paper work on the shop floor. Sorry but having worked in retail and being a manager myself in various high end shops ( more expensive than White company ) I know for fact that customer comes first and THEN the rest of the tasks on the shop floor. You are suppose to teach that to your staff members so why aren’t you following what you are probably preaching yourself? You are supposed to show an example to your stuff.
She made herself complete unavailable to provide a friendly, helpful and welcoming customer service acting up nose on the shop floor doing her admin task.
The prices for the items aren’t worth paying for for the lack of customer service you receive. Disappointing and definitely won’t be going there again and won’t recommend this shop to any of my friends either. To the contrary.
5 months ago
David Lawrie
I bought several items from the shop and they are all a disappointment. I have 3 candles, a diffuser and the home spray - none of it worked to make even one room smell nice. I bought towels and bathrobes and even though I washed them as per instructions, they all got rough and lost all the fluff after the first wash. For this price I would expect good quality.
3 weeks ago
Andrea Gause
I brought clothes here for Christmas for my daughter the quality is poor clothes fall apart
1 month ago
Susan Lemke
I ordered 7 items online. When I had paid for the order, 3 of them had been unwillingly ordered twice, easily done. No problem I thought, I will return the unwanted items. When I received the order, I received two items delivered duplicated as per the order, but the third item that had been duplicated in the order and charged twice, only one item delivered, I could only return one and I have ended paying for an item that was undelivered. The returns sheet is minuscule, it is very difficult to write the codes that they ask you for and description, there is not enough room. And you have to print your return address and pay for it. I paid a first class price, but the service is less than third class. And the quality of some items, very poor design and quality, cheap import
8 months ago
chuck martin
One of my favourite stores. Friendly and helpful staff.
6 months ago
Billy Alexander
Much of a likeness... all smell the same.
6 months ago
Shari Harris
Just useless and expensive place to shop workers to much snooty and not much help.
It used to be a good store but now with the hes workers young ones 6hings have changed.
6 months ago
cherrie hight
Very friendly and I got a discount
10 months ago
Kaviya Raj
Just moved here and needed to buy myself some sheets, blankets, and pillows. Robert sorted me out. He's the embodiment of kindness. Thanks so much - can only recommend.
3 weeks ago
Andrea Roque
The products are well made and there is a great look and feel about the company. I just think some of the items tend to be overpriced in my view, hence the four stars...
3 weeks ago
Kevin Pena
Shop always looks great. The staff really helpful & purchased items always packed beautifully.
3 weeks ago
Missy Broadway
Just visited and was shocked with the customer service. First of all, being made to feel very unwelcome by snobby looks from sales team - not really appreciated if you are one of two customers in the shop. Sales assistants huddled in a gossip circle as I attempt to get assistance, noting that I am in a rush and just need a price/stock availablility a fair few times before acknowledement came. After a few attempts at asking for help there was a very very slow response from one girl, even an eye roll, before noting that the product was not in stock and had no idea when items were coming in - only took 10 minutes. The product was in prime place in the window display, there was no offer to view this item although it was barely a meter away from us. Will not be shopping here again, no wonder online is taking over the high street.
3 months ago
adrian yujiro
Such a great shop, I always find lovely things there
3 months ago
Michael Glover
A good brand but a rude, unpleasant woman working at this particular branch so decided to go elsewhere.
2 months ago
Keith Badgley
Staff, layout, fragrances.
2 months ago
Sunrise m
Beautiful shop. Lots of lovely things, quite pricey but great quality. Staff knowledgeable and friendly.
6 months ago
T Banacek
Great products and services that are available online, as well as in store.
5 months ago
Kristi Hawley
I love everything about this store. I just wish I could afford to buy more!
3 months ago
Cleyton Lira
Staff where very polite and attentive ,you could not of wished for a better shopping experience .
8 months ago
Mom Berg
Usual high quality of presentation and service.
4 months ago
Tammy Tranten
Excellent first class service pleasant welcoming staff
6 months ago
ASHAN DEEP
Well stocked. Helpful staff.
8 months ago
Some Things
Lovely store, helpful staff, offering a whole lotta luxe.
8 months ago
Frank Heizmann
i would like to thank the staff today on there wonderful service they were attentive and so helpful.i wanted a poucho that had gone in the sale and they got one from the stockroom my size so helpful a really strong team thanku everyone.
7 months ago
Anthony Rizzoni
Always classy. Very nice assistants
6 months ago
Natalie Holmes
Great shop btw elements mma is the worst in Brighton
3 months ago
Doug Harvey
Nice shop nice staff
6 months ago
Brecken Medina
I only walked past. I shopped in Sorriso, which I would give 10 stars to
4 months ago
Christopher Pierce
Great staff and lovely items to buy.
5 months ago
sebastiano cornelio
Gorgeous but £££
2 months ago
Casey Rosa
I am a regular, whether online or in-store. This is one of the few brands that is true to quality and purpose.
3 months ago
Junk Truck
Beautiful clothes, so glad this shop has opened!
6 months ago
Kenyatta Collins
Excellent customer service
3 months ago
Adam Roberts
Good range of stuff
6 months ago
derrick ulrich
Nagyon drága
1 month ago
Lydia Hall
Me encantó
3 months ago
