Bose Flagship Store
Bose Flagship Store, 185-191 Regent St, London W1B 4JP, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 185-191 Regent St, London W1B 4JP, United Kingdom
Website: bose.co.uk
Phone number: +44 20 7025 6888
GPS coordinates
Latitude: 51.5125277Longitude: -0.1404260
Location on the map
Get directions
reviews
Charles Kirk
Think ok. Bought a couple of headphones when they were open and some speakers . All in nice black colour. Yup quite good . Maybe home speakers can be too small sometimes. In Germany there is wider choice from different brands
11 months ago
Eric Dyer
QC 30 loud static noise:
I experienced the loud static when ANC is minimized as well.
The situation is decreasing when I am turning up the ANC, but never disappear.
Even when I turn on a music, the static sound still loud and clear which is disappointed.
6 months ago
Tabitha Bramlett
DOES NOT EXIST ANYMORE! PAID JOURNEY TO VISIT STORE AND TO FIND OUT ITS NO LONGER THERE IS EXTREMELY ANNOYING!
9 months ago
Ryan Murphy
Lovely store
Awesome products..
3 weeks ago
Brent Stephenson
Chris W is a great employee, very attentive and helpful. He was able to adhere my request and complete it with high efficiency. Would recommend to go here for any problems, as they will sort it out with a smile in their face.
3 months ago
lekdrick whitehead
Went by this store to ask about the earpieces for my Bose headphones. Though I'd bought the product in another country, the staffperson was fully attentive in listening and replied fully to my question. I was prepared to buy an accessory or similar if needed, however the agent solved my issue without needing anything else, just in adjusting the earpieces properly. So, that's service above and beyond, in my eyes. Given that I depend daily on these great headphones to give me silence to think and write, it was great to discover that the company and its people are at hand when needed, instead of being shuffled aside. So, thanks!!!
3 months ago
Giorgio Onar
Bought new bose quiet comfort ear buds online on pre order. First time ever buying bose and thought they would be up to the job of making calls in a coffee shop. What a disaster. They are useless. The person on the other end of the call every time said the call quality was dreadful. It was impossible to have a conversation. My phone samsung s20 ultra did an amazing job on a regular call without headphones. After buying 2 cheap sets previously from other brands that were also not up to the job I have now decided to give up and just use my phone. Worse still I called boae customer service to see if I could just exchange the earbuds in a shop for a new pair to see if I just had a faulty one they said no I had to send them back myself and once they received them they would send me a new pair. . I just waited 3 weeks for these ones to be delivered. I don't think its fair I have to wait again for a exchange to happen when you have shops i can take them to. Really disappointed and will be not recommending anyone to buy from bose after this experience
9 months ago
Game swagrus
Very helpful but is temporary closed for some reason
7 months ago
Shawn shawn
We all understand people and companies messing around due to covid but they could at least have bothered to update their advertised opening hours to save (increasingly disillusioned) clients a wasted journey just to find out that Bose is the only shop that remains shut on Regent St. The sign on the door helpfully advises they will be open again from early (last) April.
While I stood outside the shop typing this, 2 more customers turned up, like me having checked opening times online and finding the store, annoyingly, deserted.
11 months ago
Raani K
Actually a review about customer service, not necessarily the store. It is USELESS.
My Acoustic Wave stopped working, the suggested fixes on their website dont work, and it is impossible to contact anyone about getting it repaired - the phone number given for the UK simply doesnt work. USELESS
9 months ago
SHELLY Pennington
Was fortunate enough to be served by Nancy who is a credit to your store. She was able to quickly diagnosed a fault with my Bose Sleep buds and exchanged the product along with updating case. The store is crazy busy but she was able to manage the workload with breeze. Thank you Nancy I can get a good nights sleep
3 weeks ago
Victor Young
I went to Bose today to buy a Soundlink Mini II as my Sound Dock 1 hadn't got bluetooth or aux lead. I was served by a really lovely guy who was happy to explain everything to me and didn't make me feel rushed to decide between two products. I have been impressed with the previous Bose speaker I have had and the sound quality of this one is fab! All of which has been made even better by the excellent customer service I received. :)
2 months ago
Ana Rosales
Great supporting staff. I had my bose head set having some complaint and after checking the item they offered me a new piece as free replacement. They even expained the new products and its specifications in details and it seems they got all new products available in here.
3 months ago
David Connor
I’ve bought 5 Bose products here over the past years and they used to have very good services.
However, everything is changed. I visited the places today to have one of the noise cancellation earphone fixed. A staff claimed it was my misuse straight away and refused to provide any repair service. Interestingly though, she said I can replace it with a discounted price. Why the discount if it was purely my fault?
I mentioned to the staff that the U.K. customers are untitled up to 6 years of warranty. She rejected firmly, and said a customer can only get a 6 year warranty if it’s broken within 6 months of purchase. ???? hmmmmmmmm.
2 months ago
Perfect Stranger
I've had to visit this store a couple of times recently for help with a couple of Bose devices, and each time the staff have been amazing. Helpful and knowledgeable, this is a great store with brilliant staff!
6 months ago
Rudy Silvas
Nice place helped me get what I want love the place if you love your sound go in that place
2 months ago
Ellen White
Bose are the best. I brought in a pair of headphones that had a slight problem with the plastic housing. They opened up a fresh pair and gave them to me as a replacement. No questions asked
3 weeks ago
Eloise M
Lovely Customer service !! I had an issue with my headphones and a staff member kindly exchanged them with almost immediate effect after seeing there was an underlying issue. Super polite and helpful. Thank you!!
2 months ago
Sarah Frank
Excellent customer service. My wireless in-ear headphones had an issue with the battery. I rang up the store, they asked me to come in with the receipt and they exchanged it instantly. Fantastic service from the team. This has definitely cemented my loyalty to Bose and I will definitely buy again in the future due to the excellent customer care and product exchange policy
3 months ago
Nathan Dunning
Amazing customer service, sorted out an issue I had with my headphones within 20 mins.
2 months ago
Adam Gaming
I'll give it 4stars as its Bose and you know you gonna experience some good audio quality,however, the guys at the store need to be more experienced and to explain about their products in more details. Me as a customer i knew more about the sound system than the team! Shame i was ready to buy the lifestyle 650.
4 months ago
dianne biskerski
Exatly what you would expect from bose shop, with friendly staff willing to help you on the spot.
2 months ago
Caitlin Conger
If you want an expert opinion about top end hi-fi sounds, this store is a good place to go, if you don't mind paying premium prices.
4 months ago
Sembiyan Thamizh
Blake was very helpful and very knowledgeable. I didn't have a question he couldn't answer. Very good experience.
2 months ago
Daune Ortberg
I had an issue with my headphones and Jacob was able to fix them in less than 5 minutes. High end service from a high end brand.
2 months ago
Noe Vega
Well presented headphones. Worthy the price.
6 months ago
Marlene Pannell
Great customer service again. Had battery issue with Bose soundsport headphones again (beware!) and for the second time in a year Bose tried to fix problem and when unable to replaced my headphones with a new set after seeing receipt with no fuss. Headphones; beware battery issue but otherwise good. Store; great
2 months ago
Hannah Mayo
Excellent service! I had to make a warranty claim on my faulty in-ear headphones. They accepted a photo of my receipt that was written in Chinese! I'm really glad they have a worldwide warranty policy. I'll continue to be a happy Bose customer for many years!
6 months ago
Tammy Heidemann
Excellent service, quick, efficient and customer centric. Ama needs to be the CEO of Bose....she's absolutely fantastic!
2 months ago
Dennis Greany
Seriously the best service ever! And the best products of course.
2 months ago
N
Friendly & helpful staff & totally exceded my expectations ! Thank you
3 weeks ago
country cougar
Me and my partner had purchased six different sets of headphones on the last four years for either our own personal use or as a gift, but based on our last experience in this shop, we will never buy another Bose product again. Last Saturday I went into the store, as one part of my £250 in-ears noise cancellation headphone came loose. This made the noise cancelation make a very high pitch noise that was unbearable. As I walked to the desk, the person working that day, just say NEXT while writing something. As I waited for him to finish what he was doing, he repeated NEXT even louder, quite clearly annoyed to the fact that he had to lift his head up in order to talk to a customer. I explained and showed him what the issue was. His only response was that I could trade it for a replacement but it was cheaper to buy a new pair on sale. I questioned the fact that he didn't even asked for how long I had the headphones and that there was nothing else wrong with them, aside from a loose cap, showing that the glue holding that piece has come loose. His response again was that it didn't matter how long I had them for. At this point I asked for a customer service card in order to make a complain. It's a shame that all the effort was put on refurbishing the store while the staff can't really make the effort to provide a reliable and polite experience. to us, the customers.
Based on this experience, faulty product and lack of professionalism, we'll never a Bose product again. Be aware, if your very expensive headphones come to pieces, revealing they are badly glued, you will only be offered to buy a new pair. And not politely.
3 months ago
Ophelia Brexton
Just went in to check a problem with faulty Bose headphones, which I suspected was a faulty lead (after less that a year). The person who attended was completely disinterested, unhelpful and bordering on rude. She gave the impression I was wasting her precious time. 22 quid later, I have a new lead and I hope it is the lead that is faulty. I expected a more professional service from the Bose flagship store.
3 months ago
habeeb gaji
Awesome. Bought some Bose. Attentive staff. Great products.
2 months ago
Nolan Gagnier
Great store with very friendly staff. Went here 3 times so far. Two times to buy a new pair of headphones and one time for a substitution.
I've always found a very welcoming atmosphere and a very well prepared staff. Everyone has been very keen of explaining me about db, volumes and so on.
I definitely recommend to visit the shop if you're in Regent street since it offers also the opportunity to try out yourself the latest BOSE "toys".
3 weeks ago
Molly McGovren
Staff really good. Best thing is they compare online prices and offers the cheapest price. Also got the 10% discount coupon for the next purchase. Thank you.
3 months ago
C D
Absolutely blown away with the high level of customer service. Nansy was delightful to talk to and her product knowledge was impeccable. I visited the store to get more information on the Bose Revolve Plus. It was a fantastic opportunity to listen to the product and the Superb customer service didn't end there. Nansy also helped me with a different product query and also gave the product a firmware update. I cannot recommend this store highly enough and there simply are not enough superlatives to explain such a wonderful experience. I will most definitely be returning at some point in the future
3 months ago
Nora White
The most amazing customer service!! I took my Bose Soundsport earbuds into the store hoping to get them repaired which I purchased last year in Barcelona airport, I had no receipt and hadn't registered them online and they swapped them for a brand new pair!!! I don't know many companies that would do that!
2 months ago
Ashley Cancino
Awesome guys. Came in to get a repair on my headphones. The damage was from Mis use by my kids. They gave me a brand new pair without hesitation. I just hope that they repurpose the old ones and not dispose of them. Store visit at 1210 on 29/11/18
8 months ago
Yaakov Slomiuc
Very good customer service. My blu tooth earphones developed a fault within a year but I no longer had the physical receipt. They looked me up on their system and I was out of the shop in under 5 minutes with a new pair.
3 months ago
Mark Pelc
Very helpful.... Not in any way pushy.... Can try to your hearts content.... Trade in offered wiht a discount on a new purchase.... Awesome.. ????
5 months ago
Felicia Watson
Great,and I love the headphones but very expensive
3 months ago
PRITI MATTA
I broke my cable connecting my headphones the plane entertainment console on the flight over . Popped into the store and they sorted me out with a replacement right away. Friendly service and really helpful ! ????
3 months ago
Danielle Mitchell
I visited due to a problem with a headphone I bought in US. The staff was super helpful and helped out though eventually the product had to be returned for a refund.
2 months ago
Jj Lancey
Went in as I had a problem with my Bose Sleepbuds. They checked the problem, and even though I'd lost my receipt gave me a replacement pair on the spot. Great quality products and great service!
3 months ago
Victoria Lesce
Faulty headphones exchanged with zero fuss. Great customer experience & superb, helpful staff
2 months ago
ibrahim ahmed
While I'm very happy with Bose products, the service at this store leaves a lot to be desired.
The earbud casing on my QC20s had fallen apart (They audio still works perfectly), so I went to ask about their repair service only to be quite rudely told my only options were to produce a receipt and a bank statement (Despite the fact they could 'see' me on their system), or to pay £160 to 'trade in' my current ones.
I want to pay you to glue my headphones back together, not to be treated like I'm trying to commit fraud.
7 months ago
Vicky Rogers
Nice and cool. Love to come back with my wife
3 weeks ago
quetzali rojas
Very helpful and quick service. I came in to ask if I can swap my earphones as one of the wires was beginning to come loose, I was expected to be asked to come back with a receipt but my earphones were scanned for their warranty and swapped immediately. I was only in there for around 5 minutes altogether. Very impressed with the service.
6 months ago
moishe greenfeld
Superb customer experience and product coverage
Fully connected to ecomms and honour other vendors you may have bought products from
3 weeks ago
