Three
Cell phone store Three, 131-133 Lewisham High St, London SE13 6AA, United Kingdom:
109 reviews
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Address: 131-133 Lewisham High St, London SE13 6AA, United Kingdom
Website: locator.three.co.uk
Phone number: +44 20 8297 8264
GPS coordinates
Latitude: 51.4610680Longitude: -0.0102648
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reviews
Nathalie Netto
Thomas is super he took his time to go through everything with me and helped me to set up my phone .
1 month ago
karen Ocampo
They hiring staff (usually from India) and very often staff can't properly speak English, sometimes you hardly understand what they saying.
6 months ago
Anthony Slowick
This network is the WORST! Very poor network in London, customer service is AWFUL! Hours waiting on hold. If you have a problem they will do anything including disconnecting your call to not deal with it. There product did not work and I have been trying to get a cancellation on it for 6month! Can not wait to leave both phone and wifi!
10 months ago
Tom moscicki
Jenna is fantastic
1 month ago
Adrian Sharpe
Worst possible choice . Mistake after mistake after mistake. I spend 3 days per month calling them to try to get things right, wasting a lot of time, so they screw it up again. Makes no sense whatsoever. They charge me twice per month, set up two accounts and now they won't even take my complaints because they say they can't verify my details which worked fine until now. Wouldn't be surprised they changed my details, but the only thing they get right is my bank account to double charge me. Worse customer service ever! A star is too much to review.
4 months ago
steve desisto
I was once with 'Three' and never again. The company is real rip off. Absolutely not customer orientated - you feel like you are an income generated vehicle for this company. Terrible experience.
3 weeks ago
AXL
Usually the shop is busy and you have to wait few minutes to be served, so if you need something quick better checking online. I had to change plan and the customer service was great. Malcolm the guy who helped me was brilliant, helpful and clear so I cannot complain too much.
6 months ago
Kelly Rennie
Good staff ????
11 months ago
Jazmine Barnett
The best in the world...!!!Thanks Adriana..!!!
10 months ago
taylor s
I visited the Lewisham 3 branch and was served by Rejin. He was very professional and had great and excellent knowledge of his job. Excellent customer service, a 10 for him.
3 weeks ago
Oudious Lee
Cool and knowledgeable guys working in this shop. Pop for questions or buying plans as they are very kind and friendly. Products are good and reasonable prices.
3 months ago
Tracie Love
Great staff. Well one in particular was extra great almost took me out of pocket to buy my son a tablet as a gift he didn't even need. But we'll done on the sales tactics.
3 months ago
Bryan Johnson
Manager Yustyna in the store is unprofessional.
10 months ago
Derrick Davenport
Best customer service ever experienced!
2 months ago
damian daviid
The service was good and the staff were friendly. Overall I didn't get the service I required however the atmosphere was joyous.
3 weeks ago
Brian Reeves
Trashy company, customer service agents always stealing. When will they stop bumping off customers..
3 weeks ago
Monika Olsavsky
Maggie is such an effective leader and her customer service is excellent
3 weeks ago
Cida chamberlain
No fuss, no mess, got exactly what I went in for. Quick service really helpful.
4 months ago
Nadezhda Alekseenko
Had a horrible “service” by Joel who wasn’t willing to help, instead of listening for what I’m trying to say he sent me to Apple store as he couldn’t help. I had an issue with dialing and microphone on my IPhone and wanted to ask for some advice / maybe he has heard that before but he was extremely rude, told me “unless you’re technician bring it to Apple” .. he kept interrupting me and have been basically taking a p**s... when I ask for his name he said “ none of your business “ .. is that how the service suppose to work when you ask for a simple help? In fact not being rude or raised my voice or anything like that. How has he even been employed to work with customers and public ??
5 months ago
Amber Wilson
It's fine if you want their goods
4 months ago
Mike Reynolds
Rejin was very helpful,polite and courteous.He explain everything very timely so I could understand my contract.very good customer service representative
3 months ago
Derek Cornett
Irene was great when I signed up for my contract, very efficient and friendly.
I have encountered another staff member who got agitated when I didn't want the plan he was trying to sell to me. Guess your experience will be dependent on who helps you
4 months ago
trevor sulicram
They were very helpful and solved my problems.
They were friendly and polite as well as professional.
3 months ago
Lu Rock
SUPER RUDE STAFF
2 months ago
brian cummins
Good services and perfect staff. Women who attended me is beauty and professional. I will be back
4 months ago
Albert Demello
I am a client of three for more than a year, I have a post-paid plan. Usually when I go to the store ask for help to solve a problem (yes, to walk I go to the park) the attendance is always bad but today in the store of Lewisham, I arrived and as always they were all busy and then I waited. arrived three more people and then when the official Adrian came to meet, passed another lady who came after me. is it that her money is worth more than mine or that it was because she was from the same ethnicity as mr. Adrian ???
3 weeks ago
sohail Faraz
Everything about this store is quick and painless.
5 months ago
Chan Tinsman
Awful! Came to upgrade my phone and extend the contract - I have asked for a black Samsung S6 and been given a Gold one! As they are only open until 6 during the week, i need to take time off work to exchange it or else I risk having a week without a phone (my current phone was broken, hence upgrading).
I find it difficult to believe it was a genuine mistake, as I specified which one I want and it is clearly written on the box which type it is. More likely, they were trying to flog the less popular option on the customers upgrading, hoping that they will not return them.
Conclusion - do not trust anything they give you, double check in store! They will try to sell you what you have not asked for!
9 months ago
Jason Kracht
The staff are friendly, but if you have a problem with your phone the company's attitude is we have your money and we don't care that you have a problem
4 months ago
Gene Panaro
I visited this store a bit more than a month ago to get a sim-card and charge it. The attendant was very rude all the time. She didn't listen at all to what I was saying, she was always distracted and just ignored whatever I asked her. She then complained because I changed my mind to pay by card instead of cash, and didn't accept the card! Before leaving, I managed to ask a few questions to another attendant who answered somethings but was not much helpful as well... I'm very surprised with the poor quality of the service at this store. Btw, I've decided to move to another operator because there is no three signal inside my place..
4 months ago
Elizabeth Viajera
Giddy with excitement for the first place I could not find any a few la $0
but the one glue and the same time to I will have the same thing as a result of the time I have been to one a lot to be the able to make
9 months ago
Rami Rashid
I'm normally very satisfied with three's customer service however when I visited this store the service was very slow and I felt patronised by the staff. I asked to see the upgrade to my S6+ edge which would be the S8+ but instead was shown the A5. I ended up leaving and upgrading online instead.
3 weeks ago
Epimenio Velazquez
Came in a while in an emergency needing a PAYG phone for work emails. The manager was very helpful and understanding throughout the whole process, ended buying a Samsung A3...Good old fashioned customer service at its best
6 months ago
Tamika Meek
I was there to get a sim only deal. Price was little bit more expensive than online. I waited a bit to be served and thats was ok. It did not take too long to finish everything and go back to work. To be honest, I didnt expect this speed of service and politeness from the staff. Recommended.
6 months ago
Paul McCarty
CUSTOMER SERVICE COULD BE BETTER BUT A LOVELY NEW STORE BRIGHT AND WE'LL LAID
6 months ago
Ratna Guha
I am writing on behalf of one of my colleagues who is contemplating suicide due to the fact they will not pick up the phone. It seems hilarious to me (not him) that the staff members working there do not know how a phone works
4 months ago
Julia King
I was a little apprehensive at first before entering the store as I only had about 10 minutes to spare. I wanted to order a nano sim card thinking it would take a lot longer, the staff took down some details and within a few minutes everything was sorted! I was in and out of the shop less than 5 minutes. The store was clean and tidy, staff courteous and friendly.
3 months ago
Timothy Fullerton
Spacious Store with live demo devices available for all devices. Bubbly staff and atmosphere
6 months ago
Kevin Lee
Today I have experimented the worst service in my life. Maggie, probably the manager, wasn't attentive when I said about my problem and she was doing her business on her own telephone (sending some personal pictures, texting and she even made a SELFIE with a colleague while I was standing in front of her. She didn't listen what's my problem and started explaining about I didn't ask.
They showed a total lack of interest, unprofessionalism, inability to talk to clients!
I do not recommend this store to anyone!!!
5 months ago
Crocop Fan
One of the few phone shops that displays real phones rather than dummy units, so you can at least test the device you want. Staff were very helpful when I changed to Three and needed new SIM.
6 months ago
Kesavan Sudheendran
The worst experience ever. The woman was uninterested in my problem and provided bad customer service. Got a replacement sim and I don't think she even scanned it in the computer because up to now it's still not activated! I called the store and they told me some stupid excuses to say as if he doesn't know I know how it works. I used to work in 3 and what he is telling me is definitely not true.
6 months ago
Keith Owens
I went in to buy a sim card - I knew exactly what I wanted and they STILL tried to up sell me to a contract - I am only using them because I have to when I go abroad. Now that the prices have gone up on their 30 day contracts even less reason to visit. Next time I need a sim card to travel I will buy online so I do not need to deal with the excessive money grabbing in store.
3 weeks ago
Jessica FlewelliNg
Very unfriendly Bulgarian girl.
3 months ago
Nina Herndon
Customer service is non existent argumental starf wont listen need retraining.....
3 months ago
Brittney Peace
I visited the store today and had a bead experienced, costumer services is very poor i was served by Ahmead and when i asked for some help withe my account he told me i have to call de costumer services hi can't help but in a very arrogant way, "don't you find that helpful enough I'm trying to exchange the sim card "
I was asked to pay again for a replaisment sim card when I told him it doesn't fit in to my phone and I bought it from the same store 3 weeks ago, very disappointed with the service after I've been with them for more then 3 years , I had to explain 10 times I did paid all ready for the sim card but it doesn't fit.
5 months ago
Jason Brownlee
Horrible waiting time just for a replacement sim. An hour here and still waiting some one to help us
6 months ago
John Gosented
Good.
6 months ago
Glenn Miller
Nice
9 months ago
Bren Loftin
The crew was uncaring and disinterested, impolite. They made us wait for an hour for a small problem, didn't contact us about what was happening, didn't solved our problem, no communication. They were simply rejecting. When we were leaving unsatisfied, they just said "you're welcome".
We recommand for people, who like to be treated as stupid.
10 months ago
Yuniva Calderon
Twice credited cash paid in shop for toppig up PAYG 3-2-1 no end date - to 1-month instead which did not happen till next day after leaving shop so had to get bus back to shop to rectify! Complete+ unnecessary bad result.
6 months ago
