Royal Mail Delivery Office
Delivery service Royal Mail Delivery Office, :
177 reviews
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Address:
Website: royalmail.com
Phone number: +44 345 602 1021
GPS coordinates
Latitude: 51.4998443Longitude: -0.1099140
Location on the map
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reviews
Garrick Wedekind
They do not giving a flying you-know-what about their customers who order parcels. Never order anything online, Amazon or otherwise, if it will be delivered by Royal Mail.
An attempt to be more constructive: It's 2020. Learn to leave mail on people's doorsteps and with their neighbors. Otherwise, you will mess up their entire day as they wait for the 1 second interval when the infinitely benevolent delivery person deigns to ring their doorbell (if they are lucky). Give a specific time when the package will arrive - not some insane legalese that says "Well it could be this time...or that time...or anytime, really..." Build a call-in system where you can reach a live person and where the voice recognition actually works. Learn to track your mail like a courier company created after 1950. "24 hours" in English should mean "24 hours."
Or just follow the first of these suggestions only??? What a scam.
1 week ago
Kenna Greer
This is the place where you have to collect your missed delivery because of lazy post men that doesn't knock twice or ring the doorbell.
2 weeks ago
Otacilio Filho
The working hours are different and I couldn't collect my parcel. Can this place organise itself!
4 months ago
Sarah Morgan
No major issues with this place, sometimes a bit slow but that's to be expected. Could do with some air conditioning in the summer though. Gets very stuffy.
6 months ago
Alexis Bravo
Royal Mail, despite the huge number of customers they serve, still keeps the same crunchy customer delivery outlet we've know for years. The result is the long queues of customers who have come to retrieve their undelivered mails. There are two or three staff manning this this 'office'; which is the reason for the queues.
1 month ago
Cristina Gomes
Credit where credit due, these guys get somewhat of a rough time from the general public. Yes we missed our delivery and yes we had to get here to collect it and yes its busy and no its not Brexits fault but these guys are here to help and make us reconnect with our parcel or letter. Give them a smile and a thank you and your day will be much more positive!
1 month ago
Michael Hennessy
This is the fifth time this happens to us and I feel that my shoe is full. My job is quite flexible and I can work from home and interestingly even on the days when I am at home I get messages that sorry we could not deliver your parcel as you weren’t home. Once, we saw the post car parking in front of our block and without getting out of the car the text just came. I feel it is really annoying as every time we need to go to Bermondsey to collect our post which is nearly an hour from us. I do not know how amazon does that they can leave the parcel at a safe space even if we are not at home.. why is it that difficult if we are sitting at home??
2 months ago
mark badolato
Unprofessional, unfriendly and unhelpful staff.
6 months ago
Salt Whisperer
4 different parcels lost by August in this delivery centre, including very sensitive documents. Guy at the counter very unhelpful, he could not be bothered to check if there is anything laying around or speak to anyone. There is no way to track the items down. No one take any responsibility.
2 months ago
Dawn Fouch
Very busy, but if you have the correct attitude and paper work the staff are super helpful, check what you need to bring with you before you go.
I had no issues, the line is always very long but it's been that way forever
2 months ago
Cindy Szyszkiewicz
Even before she checked to see if my parceled
Was there she try to tell me that I’m in the wrong pick up location, despite the Royal Mail drop off card telling me to come to this location. I know you must hate you job, but at least try and do it properly. If you can’t then quit
2 months ago
Carly Wright
It's quite fast to pick up packages when it's not busy. Otherwise it could be a long queue. Still never had any problems.
2 weeks ago
Dhan
The most useless RM center in the land. No one here cares about you, your problems or about anything in general. This is where you will experience the worst customer service you can think of.
Whatever their screw-up the only help they will offer you is to give you the number for the complaint department, knowing full well that no one there will do anything about any complaint you might have.
6 months ago
kavi dhawan
Always visiting to collect mail that I missed at home. I walk past on a regular basis. I find the staff helpful and courteous. It's at a central location in Southwark.
2 months ago
Mark Hauber
Larger pick up point with queuing facilities, can be very busy during peak time, with only two counters open can get very frustrating.
Counter staff was very polite and helpful but under pressure. Very little parking of any kind.
2 months ago
Jomar Ortiz
It’s the busiest time of year. The place is understaffed and grumpy. Come on Royal Mail don’t be misers at Christmas, staff and organise things properly. From a queue of 30 people shivering in the cold... seasons greetings RM Scrooge
4 months ago
Saiyami Mehta
Really quick and easy if you can't pick up your Amazon parcel at home and has a bike lock outside which is super useful!! ????
1 month ago
Brendan Tiani
I imagine you get pretty much the same soul-destroying experience if you get sent to prison. Except there are probably more staff in a prison, and the wait is probably shorter. I think they take pleasure in delivering shocking customer service. Parcels thrown across the counter, and publicly shaming people who don't speak English as a first language, plus staff accents that an EastEnders casting agent would ask you to tone down. Helping people requires a service ethic, if they're helping at this office, its with the softness of a brick!
2 weeks ago
Bryan Guilliam
Twice I've tried to get items redelivered, and both times it's failed. The first, the item was never redelivered at all. The second, the item was "being prepared for redelivery" and was then lost... INSIDE the sorting office.
2 months ago
Demon Overlord
As everything related with Royal mail is incredibly slow. Better go with the battery of your phone fully charged so you have something to do while you wait
2 weeks ago
alejandro amador
Great service! I went there just before Christmas, was served very soon and got exactly what I needed. This was surprising after having read all the less than favourable reviews on here. However, the guy who helped me was great.
2 weeks ago
Sandeep Gupta
Very rude staff. I arrived on a Saturday at 14:01, there was a female staff member with short hair at the door and I explained that I had came in a taxi and unfortunately caught traffic on the way and her responde was "I dont care, we close at 2pm", although there was still lots of people inside. I dont normally leave reviews, but the way she spoken to me was extremely rude. Another person arrived just right after me and the rude lady didnt even bother to open the door and explain that it closes at 2pm. This same person said that the staff at this branch is known to be rude. I will avoid this Royal Mail office from now on.
3 months ago
Tania Semenova
Your services never bad keep it up.
2 months ago
Matt Soltys
I visited this office for a important missing letter. The staff was very rude and unhelpful, he refused to admit it was their fault and the problem was not resolved in the end. This missing letters made me lost about 500 pounds. Extremely disappointed experience, the Royal Mail was not loyal at all.
2 months ago
Roger Wins
Went to return something to Amazon, the lady said they didn't have any return labels, so had to return causing a lot of inconvenience. Need to stock labels at all times or be clear on when these come in before the customer visits the branch.
6 months ago
Jose Huizar
Good office,nice staff avoid collecting stuff on Saturday,it gets mega busy.
1 month ago
andrea scaramuzza
Is this a joke? Is this some kind of MI5 initiation test? Why is there no address associated with this? How am I supposed to find it? I have been waiting for a delivery from Australia to arrive. Tracking said it was waiting for me at Southwark DO. I google Southwark DO and still have no idea where it is. Does it even exist? Who knows? I've called the helpline and it was just an answering machine who told me the address should be on the 'sorry we missed you' card. There is no 'sorry we missed you' card because I have to pay the customs fee when I pick it up. I'm completely at a loss as to how to find this place.
2 weeks ago
Paul Laporte
Left me waiting 3 days in a row for a item which was meant to come a week before.
The first time, they didn't ring my bell just posted "Sorry we missed you" card.
Which lend to the week wait.
2 months ago
sona lencesova
Friendly staff, they will do everything they can do fulfill your demands. Been there a couple of times, and the queue can get really big during the weekend. Would recommend to go there early (7:30 ~ 8:00am) before work during the week if you can, as there is almost no queue at this time.
2 months ago
Stacie Burleson
Slow service with a queue up to the door. Only one window open even when one of the other staff clearly playing with their phone came up and look at the amount of people queuing.
6 months ago
Aisha Montgomery
oooh my gawd...what a shower of customer couldn't careless merchants
4 months ago
Rhonda Thomas
The efficiency of this post office is unbelievable good
3 months ago
Jam Andy
People are actually very nice and helpful and it is not their fault if there are not enough of them. Therefore I would say: staff is great, and do the best they can. and overall it's pretty decent !
6 months ago
Ruwimbo Malianga
Fast queue and friendly staff made parcel pickup swift
6 months ago
chitra mohan
Horrendous experience, and that's every time I've gone. Queues are a joke, staff have lost the will to live and if they cant locate your parcel within a few minutes they will tell you to come back later!! that's after you've been waiting 50mins in the queue. If you work and the only time you can attend is eve and weekends, you will be best having your parcel sent to a local post office and paying the 70p.
3 months ago
Aliyah Brown
Great but staff can be cheerful
4 months ago
Abigail Alvarado
Quick and easy, they recently changed the format of the queue and now is much better
5 months ago
Nikita Panchal
Staff are rude and not very helpful.
It's better to use a collect plus service and get you parcels delivered to a convenience store.
If you ever use a short version of your name (Chris = Christopher) forget about collecting your parcel, they will tell you it's not your parcel because of insufficient I.D.
This is so fraustrating! Had to send my parcel back to the shop and re-order with full name. Wasted 2 weeks!!
6 months ago
Yossi Klement
How can a review be made if there is no indication of which delivery office this is. There are thousands.
4 months ago
Trevelle Thomas
Rubbish service. Somebody home waiting not even a knock on the door or even a card to say they tried to deliver. Need to get people who can do the CORRECT job they are employed to do......
3 months ago
tamara sands
Friendly service, amazing staff
3 months ago
Rebecca Hatt
Helpul and good service =Trafalgar Square branch
2 months ago
Wendy Kilroy
I'm giving 1 for not giving 0, I don't normally send things by post but when I try to call them a machine is not giving me an answer, all the people are busy or never answer... My experience is that when I need an urgent letter, it keeps there since 20th of October 16 days now and still waiting... It's a disaster of services given....
4 months ago
David Cullins
Opening hours are not very helpful for those who work full time 08:00-12:30 Mon-Friday. 08:00 - 12:00 Sat.
The impression from the member of staff who served me was that as a client, I was stopping her doing the important things she should have been doing.
2 weeks ago
a pina
This is second time... No knock on the door, no card been posted and I did not leave the house all day. Now they send me a mail telling me they couldn't deliver the parcel and to follow the inst. on the card... What card???? Is there something we can do....?
8 months ago
Audra
Very very polite staff. Would be an idea to have a pick up station very close by.
2 weeks ago
Mike Mathieu
Alway quick and helpful
3 months ago
Christopher Laher
They.said Ive got their papers for re delivery, but I didn't get..i have to pick up my parcel, this is the third time, WORST SERVICE EVER
2 weeks ago
Janet Lewis
Need to get there early for fast service. Unless there are two members of staff on duty.
5 months ago
Minnu Taylor
Good little depot if you live as close as I do, as I can have a look at how long the queue is and decide if it's worth waiting.
Sadly the staff are pretty useless.
2 weeks ago
