Abbey Lettings & Sales Ltd

Very unprofessional + only cares for money and not people. A headache to deal with Just to quickly address your response Abbey Lettings, the issue you describe is not the main issue, however you did say you'll let me know once you find someone and tell whether or not that person will be able to cover the last month but you never did, I had to find out on my own that someone already rented it and chase you asking when they'll be moving in. However, that was only one of many issues and I've made a numerous complaints both to you and the landlord

Absolutely can not recommend Karl and his team enough. Right from the start, we received prompt and efficient input from Karl. Karl was able to go through the whole process with us and his wealth of experience was evident throughout our dealings with him. From setting up the advertisement for the house, including pics and a video tour, to pricing and all the technicalities, we received the right advise. We were able to sell our property to the right buyer for the right price. We used their service of allowing the agents to conduct the viewing, which worked out well as we have kids and I work on a shift pattern, so our availability is not so good. Karl was great at going through all the details at the viewing, he was early and was well prepared. Once we found our buyer, all checks were done and we were able to progress receiving frequent updates on the sale process. Toby was very good in following up the solicitors for updates and made sure everything went smoothly with the final exchange and completion. The team were always available and friendly and responded In a very timely manner. Never have we had such a responsive service. All in all, a 5 star service for a very fair price and very pleasant team to work with.

Abbey Sales & Lettings have been absolutely incredible. From the beginning, they responded quickly to our request for putting our house for sale. They gave a clear indication of costs and all our options. Within a few days pictures of our house were ready and our portfolio was live! They booked viewings immediately and our house sold within 3 weeks. Throughout the process, they supported us and were prompt in replying to queries. Such friendly, warm staff who give a true personable experience. Couldn’t recommend them enough! Thank you so much!!!

Toby Claire and all of the team were always professional and prompt when dealing with any of our enquiries. We always felt like we were individual as opposed to being just a number/address. We would highly recommend all of our friends and family to use this company if they were looking to rent or buy. SLS YMS PSL

The first time I rented a property and from start to finish ,Abbey lettings have been very professional, helpful and friendly. Always very quick to respond to our questions and requests. A Brilliant experience!

Been living in my property for 2 and half years and was such a easy move in and always received good support and responsed as soon as I contacted them. Love that they are a small team but more helpful than anyone i ever rented with previously. 100% recommend

I have nothing but good to say about my experience with abbey lettings. One agent Toby went above and beyond for me and made me feel extremely valued as a customer.

Id leave 0 stars if i could, I requested a viewing for this property over a week ago, i accepted the proposed date which was for today. I work nights sometimes so upon waking around noon today, i had a voicemail asking me if i still wanted the viewing from a chap called Toby, i called back 3 times to try and get through to speak to someone, no answer so i left a voicemail and had faith that as I've booked it and their voicemail should be checked regularly that someone would be there. Upon realising no one was going to turn up to carry out my viewing, i rang back to which Toby did answer on the second call, he informed me that he basically cancelled the viewing, no one would be there till half 3 and no one would be able to see me till half 4, as today was booked off over a week ago for work which already was an inconvenience, this was just not possible to delay my bosses even longer, regardless of it all Toby could of at least tried to sound genuine, no apology, no trying to resolve it basically just wait till half 4 or don't view it so i just put the phone down, very unprofessional, ruined my day at work for no reason and can't even be sincere enough to sound empathetic, if a house is listed by abbey lettings that i like, i will not be contacting to view and waste my time once more.

I used to live at one of Abbey’s properties and really enjoyed the entire process from the move in to the move out. The team are professional, friendly and always on hand to help with any enquiries I had.

I have been dealing with Abbey Letting for nearly 10 years and have have always found their service exceptional. Karl and Joanne Simmons are very professional and are absolutely dedicated in ensuring that the right tenants are matched to your property. All the staff at Abbey Lettings are very friendly and go the extra mile in providing the best customer service. I would highly recommend them to both landlords and tenants.

Abbey Lettings has a friendly team who offer a personalised service. They have responded quickly to all our enquiries and questions. The small number of minor issues encountered with the property have been sorted out very quickly and any work carried out has been to a high standard. The team obviously take great pride in offering well maintained properties for rent. The online referencing service that they use makes starting a tenancy with them very easy, painless and quick. Well done - keep up the good work!

Friendly staff. Helped us with the timings of the keys making sure we could move in on a preferred date and at a convenient time.

I applied for one of thier flats and was unaware of a CCJ on credit file for a private car park firm which wi dealtwith straight away and the staff would not give me my money back or offer me any alternatives or guarantor options and i have always paid bills and never hadany issues with renting previously. They kept the holding fee of £109.00 regardless and the excuse was they took the property off the market for a day which is ridiculous the way they treat people. BE AWARE

Really friendly and personal, professional service. Found me excellent tenants for my rental property. Couldn't ask for more!

My experience with this agency has been the worst ever. *I would urge Landlords to not use them** They have communicated the incorrect information about the tenancy. They don't receive emails for some reason and you have to send them multiple time, give the agency a call and tel them to check if they got it. Most of the times I have called their agent can never hear me so I you to repeat yourself multiple time. I had to keep calling them for updates rather than them updating their customer. it was the worst customer service.

Great service and communication

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