Kenwood Damp Proofing PLC
Waterproofing company Kenwood Damp Proofing PLC, 9 Greenhill Cres, Watford WD18 8QU, United Kingdom:
220 reviews
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Address: 9 Greenhill Cres, Watford WD18 8QU, United Kingdom
Website: kenwoodplc.co.uk
Phone number: +44 20 8950 9070
GPS coordinates
Latitude: 51.6462287Longitude: -0.4249275
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reviews
serene chong
Had some fairly large work performed by Kenwood, from original survey through to completion this week by Stewart and Norbert. Great lads who were professional, timely and respectful. Would recommend Kenwood to anyway and would use again, but hopefully will personally, never have to :-) Thanks Team Kenwood!! DP
1 month ago
Stephanie Cesar
Fantastic experience with this company, I tried several others for quotes and never even received a call back. By contrast I had a call straight back from Kenwood, a free surveyor on the day after, a quote the day after that and an offer of a Saturday appointment the same week. Well if you want more than that I don't know what to say .....
The guys turned up on site a little early so no waiting about, they were fully briefed on what needed to be done so no need for me to walk them through it. They covered everything in plastic to protect the furniture carpet etc. The Job was done in good time, they tidied up, where polite and professional, the house was left clean and they explained how everything worked.
So what to say,
would I use them again, for sure :)
Would I recommend them,
I would recommend them to my Mum
If you need damp proofing then I would use this firm
7 months ago
Nathaniel Fix
Kenwood were true professionals from start to finish. Communication before and after the job was excellent. The two men who carried out the work were polite and did a brilliant job. I wouldn’t hesitate to recommend Kenwood for damp proofing work.
1 month ago
Douglas Myers
Kenwood have been wonderful from the minute I called them to get a quote! They have been so responsive, professional, clear and overall nice people to work with. The job ended up taking much longer than their original quote but there was no additional cost the way other companies would have done. The two men who did the work were so respectful and did their best to make the work as non-disruptive as possible. They answered all of my questions and were so helpful when they were here. So glad I used Kenwood and would 100% recommend to anyone!
3 months ago
Dannie Knuckey
Kenwood attended our property recently as instructed by the potential buyers of our property.
They have left significant damage that will need to be repaired.
The surveyor took advantage of my situation as I was with both my children at the time, he entered the property and did not remove his shoes. He did not give me a break down of what he would be doing instead he walked on through and started looking around my home when I expected him to be in one room for the entirety of his stay. I eventually got a chance to ask him what he was doing and explained one of my children was asleep upstairs he said he would have to go upstairs anyway but would not go in his room.
I was unable to follow him and he never got my consent to stick a metre in multiple walls of my home leaving the attached damage.
If you are going to use this company for a house you are looking to purchase think carefully about how they interact with clients as it can cause huge friction.
9 months ago
Michael Rios
Very good service. Treatment for damp along two walls of kitchen. All stages conducted efficiently and with a good finish. Kenwood were also very flexible when our plans had to change and the visit rearranged at quite short notice.
1 month ago
Maddie Gentis
Kenwood Damp Proofing PLC are a truly professional company. They had previously done some work on our home and after getting in touch again and meeting their surveyor, who took the time to explain exactly what works were needed and why they had to be done, we knew we were in the right hands. The team who carried out the works were polite, unobtrusive and tidy. Kenwood Damp Proofing PLC did an amazing job and our house is now free of damp.
2 months ago
Eric Pratch
Our experience was both good and bad. The quality of work was very good however there were hidden costs that we did not expect. They were in the fine print but we would have appreciated them highlighting them at the time of the survey so we were not taken by surprise.
3 months ago
Grewe Family
We had damp proofing undertaken in the ground floor of our flat and it has completely removed the issue - no more condensation, mould or damp. The free survey was really useful and the works were completed in about three days, so was great to get everything done quickly and effectively.
4 months ago
PEYTON BOLEY
We used Kenwood for damp-proofing on our flat in NW2 area. I have to say they were excellent! Very responsive and knowledgeable. We called them out for a secondary survey to double check which walls needed doing, which was no bother at all. Noel and Andy were our workmen for the job - they were great guys, who did an excellent job & were very friendly and courteous throughout the work, not to mention on time every morning. There's a 25 year guarantee on our damp proofing as well, which is a great comfort to us.
Thanks from John & Jessie!
5 months ago
JENNIFER LENGERICH
We had a condensation problem and therefore had the following items installed by Kenwood.
-1 x Passive ventilator
-1 x Condensation control positive input unit
-1 x Kenwood humidivent system
We also had our loft sprayed for woodworm.
The installers arrived on time, were wearing masks and were polite. After the installation the condensation units needed adjusting and Kenwood responded promptly to our emails and sent someone over quickly who was again on time and made the necessary adjustments. The condensation problem has now improved.
4 months ago
Irene Robinson
100% recommended. My flat was in urgent need of renovation and I needed some help with damp proofing. From the initial call to completion it took less than 4 weeks and that's during the lockdown! I was very impressed with the quality of work, professionalism and speed the team at Kenwood operate. Thank you
4 months ago
me lol
Everything has been great so far. Kenwood were very responsive and quick to do the job. They even came on the weekend as we wanted to problem solved asap. Hopefully the damp proof course we had installed works and reduces the damp in our fireplace.
4 months ago
james kendall
Professional and efficient. Overall great experience. Comes with a good guarantee. Would highly recommend using Kenwood.
2 months ago
Adrienne Jurewicz
I had a damp issue that I initially got a tradesman to deal with, but much to my dismay, there was still dampness detected. As I was selling the property, I then got Kenwood to redo the work and know that the problem is definitely sorted and comes with a 20 year guarantee. The work was completed on time with walls made good and area left clean. Excellent communications throughout and polite and pleasant staff. My only regret is getting my tradesman involved to begin with as I could have saved myself unnecessary expense. Would definitely recommend Kenwood.
4 months ago
Brandon Ruttan
We’ve used Kenwood twice now - they’re super reliable and communicate well. Abdul and Timo did our work and they were professional and tidy. If we move again and need damp proofing we’ll definitely use them.
4 months ago
Karen Bragg
We had considerable condensation in our house so we asked Kenwood to install humidivents and the passive ventilator. The humidity has now dropped by at least 20% which is a vast improvement. I would recommend the products and Kenwood to friends and family.
3 months ago
Miguel Cano
Overall, I felt confident choosing Kenwood as they were recommended by the Estate Agents. From start to finish, I was happy with the guys who carried out the damp proof repair wall. I was kept informed throughout the stages and when to expect them on the scheduled date. They covered the surfaces upon arrival where they worked and kept their 2 metre distance which made me comfortable. I have still given them 5 stars but had some initial issue when booking the actual appointment with the customer service due to the vendors availability.
10 months ago
Theodore Smith
Kenwood are brilliant.
The survey and free quote for work was informative, and transparent. They charge a fixed rate for works, which is very reassuring.
Customer service is excellent - they clearly have a great system for managing jobs. I never had to explain what was happening to anyone when I called the customer service line - someone was assigned to my case and had all the information in front of them.
The professionals that came to do the work were exceptional. They did exactly what was promised. They were careful with floors and put down protective covering. They put a polythene curtain at the top of the stairs to prevent dust getting upstairs. They were knowledgable, friendly, informative, worked diligently, arrived on time, and were communicative throughout.
I love that Kenwood doesn’t subcontract. Workers arrived in a Kenwood van with Kenwood sweatshirts on, which was very reassuring.
If you have damp proofing work that needs doing, I wouldn’t hesitate to recommend them. Impeccable professionalism.
7 months ago
Joshua Kidwell
Avoid Kenwood, get 3 quotes and do not rush to instruct this company because your survey report shows damp.
We had damp proof and tanking work done as a result of our buyers survey. Kenwood undertook the work at £4k plus. I used their interest free payment option which was attractive at the time. A year later following the completion of the work we had another 3 companies inspect the property for damp. They found an area of rising damp that was not even picked up by Kenwood. They also noted that Kenwood could possibly have carried out work that was not needed on walls that are way above ground level AND and an internal wall! A costly error, and I believe Kenwood profit from buyers who are in a panic because their survey report warrants damp treatment as part of the release of funds. I fell victim to this and would advise to get 3 quotes which will help you understand what work is really needed in your home. Kenwood look and sound the part, but sadly there is an element of racketeering in some of the work they do.
8 months ago
Jill Lucas
I engaged them for damp survey in early December 2020. The (guy) Kenwood sent arrived late ( I was given a 2 hour slot ). Not only the employee from Kenwood was late, rude and just started working around the house as his own property (seriously?) - no manners (for the record, in one of the 3 bedrooms my cousin was still sleeping) and he did not asking / nor knocking on doors - can we please have some manners?
Additionally, when they do a damp survey, expect some wholes in your plasterboard ... they claim that is part of the survey, so they do not fix it for you...
I am sure Kenwood is a big company, and I read good reviews thus I called them - but I definitely would *NOT* recommend Kenwood Damp Proofing PLC to any of my best friends or family.
Happy 2021!
6 months ago
john hall
We are new home owners and we were recommended Kenwood by the Building Surveyor after his report showed damp issues. We were so happy that they were recommended! Working with Louise at HQ was easy and efficient and she was more than happy to answer any queries or help with the financing services. Our contractors, Carl and Sev, were amazing! They were more than happy to answer any of our questions - we would pop into the room every now and again to ask what they were doing or if they could help advise on other problem areas around the house. It was a great laugh having them in the house, they were quick, professional and showed our new home so much respect (even though it looks like a building site) which was greatly appreciated. Fantastic service. Highly recommend!
8 months ago
Doug Hirsch
Kenwood prepared a comprehensive quote and assessment of the property in advance. On the day of the treatment, their representatives called to ask if they could attend early which suited us fine. The team arrived and set up very quickly and we left the property for a few hours. Communication when they had finished the job was good, and the house was left tidy afterwards. Communications with head office were also good. Would recommend.
10 months ago
Douglas Kennedy
Very professional and straight to the point.
They come in, assess the situation and give you a comprehensive report of the work required and then do the job.
Used them twice and no complaints.
5 months ago
Shirley Morrow
Great service on damp proofing. Very quick turnaround on quotes
3 months ago
gk enterprises
The company was professional and on time, they did a fast and efficient service, I am really happy to chose them!
2 months ago
Maureen Brown
We had some damp in our house, the guys turned up on time and dealt with the damping professionally, quickly, accurately and were very clean. Very pleased with the job. Would definitely recommend.
5 months ago
Vicki K
Cant really fault this company. From timely responses to queries, and speed of getting the job done everything went smoothly. Left the property in a good state as well so minimal cleaning up was required after they left.
5 months ago
Dawid Kluszczynski
Didnt get a chance to speak with a professional instead was greeted by a rude and unprofessional receptionist. A receptionist who seems to have forgotten that the customer may not be a professional and is asking for help and advice and not a deeming attitude. Lost out on business!
1 month ago
Travis Lufsey
Kenwood did some demo proofing work under the front bay of our old house. From the visit for the qoute to the actual works the service was been very good. Work men left my house spotless so couldn't ask for more.
5 months ago
Mary Williams
Impressed with Kenwood. Booking was efficient and works team were polite and efficient
2 months ago
Sindi Mannochi
Kenwood were recommended to us by the estate agents managing our flat purchase, and we were very happy with their service. They carried out a free inspection to estimate the cost of the damp works that were required, and after the purchase they carried out the job over three days to a high standard.
4 months ago
Keith Hayes
Really helpful and efficient and I would definitely recommend them.
2 months ago
Matilde Castro
Kenwood were a pleasure to deal with from start to finish. I was in the process if buying a property when I contacted them. They attended within 2 days to carry out a free damp survey and shared the reporting within 48 hours. Following i decided to take them up on the work and was booked in fast. The contractors turned up on time, completed the work quickly with minimal impact overall - would happily reccomended and use them again.
10 months ago
Christina Pizzitola
Kenwood expect to damage your paint during survey.
I booked a free damp survey with Kenwood as it appeared from reviews and their website that they are a reputable company, and we had clear signs of damp on one wall in particular in the front bedroom of a two bedroom flat.
The surveyor attended and began to use a damp testing device against the walls to test for damp throughout the flat. I noticed at the time that he was making quite a banging noise when he used the device against the walls, but I assumed that he was a professional and he knew what he was doing, so I foolishly let him get on with the job. He then told me he would send me a quote by email and left.
It was when he left that I noticed that he had left tens of viable snakebite-like marks all over the walls of the flat. These marks were on almost all walls throughout the flat, even solid brick walls which show no signs of damp. We recently had the flat redecorated (some walls with dark pain) and the marks are deep enough to had gone down to the white primer on most, and on some to the plaster. We are still finding more places that marks we made now.
I called Kenwood regarding the damaged caused by their surveyor, expecting to get an apology for the inconvenience caused and an offer to make good the issue. Instead I was asked what I expected would happen when testing for damp, and that it is surely to be expected that damage is caused to walls and paintwork when carrying out the free survey. They basically told me that this is part and parcel of having someone come to do a free survey from Kenwood.
The staff members I spoke to were very rude and condescending, and basically told me to get over it. I then reached out by email with pictures of the damage hoping I would get someone with more empathy or logic, but I was ignored. Next, I took to Facebook to see if I could raise someone with sense this way, again I was ignored (although I can see the message was read).
I was never informed that damage to my walls might be the outcome of a free survey, I am unable to see it written anywhere on their website that it is suggested that a visit will result in the requirement to decorate.
The ironic part is that when I received the quote the wall I called them about, and spoke to the attending surveyor about was not included in the quote. I was later told that it's because they couldn't tell what's behind the plaster on the external brick wall - even though the prongs of the damp testing device made it most of the way into the brickwork.
After the visit from Kenwood I am worse off. I still have damp, and now I have to get someone in to repair the paintwork throughout the flat.
1 month ago
Sam Sullivan
Had a surveyor come, and insist that we needed 2 air ventilation systems installed, at a small fortune.
Once agreed, we got the works booked in. The workmen when they arrived at the property, immediately stated that the property was not suitable for air ventilations. Apparently this happens time and time again, that the surveyors suggest somewhere for the air ventilation to be fitted, which is not fit for purpose. Wasting everyones time and your money. Do not go with this company.
4 months ago
amb oo
Kenwood was recommended by our estate agent. They provide a free and competitive quote, communication was good throughout and the job was well done.
8 months ago
Brooke
Despite timing being critical due to the commencement of a tenancy (which was made clear on instruction), they told me after the first day that the whole job was delayed and would take much longer than planned. I had to pay for my tenants to stay in an airbnb longer until their work was finished.
When they left the skirting boards in the affected area were put back and left in the most atrocious / shoddy way, with big gaps and cracks - so unprofessional. I had a quote from another contractor to redo the skirting boards back properly and wanted to deduct this amount from final payment (and was prepared to swallow the consequential costs of their delay with the tenants airbnb) but this only resulted in an aggressive refusal.
I was shocked how quickly the customer service turned on me, under the initial friendliness to get instructed really there was no care for customer service at all.
6 months ago
naomi justdontcare
Kenwood were on time, courteous and respectful of our home. They conducted the work to the highest standard and we were very happy with the outcome.
6 months ago
John Sewell
They get the job done quick and clearly explain what works need to be completed. You get a fully broken down quote. Lead in times are not very long either.
5 months ago
Matt Mcinnis
The work was carried out in good time. The workmen were pleasant and accommodating. They paid particular attention to covering and sealing the area and cleaned up properly once the job was done. Thank you Kenwood
10 months ago
Steven Aponte
Excellent service and excellent price
1 month ago
Ana Krasnova
What a great service! We arranged an inspection some time ago but were unable to carry out the work until now. On very short notice Kenwood sprung into action. Arrived early and completed the job swiftly with minimum disruption - clearing the site as they went and leaving little trace of their labours save for a fine looking finish to the work they were contracted to do. We could not be more pleased.
1 month ago
ilya narizhniy
Kenwood were quick and professional throughout, offered an earlier appointment due to a cancellation whilst also offering a price match and warranty for the work.
The team that came out were quick and efficient and completed the work with next to zero mess.
We hope to not use them again but would gladly welcome them back!
7 months ago
Debra Rose
They were very fast and efficient. Our builders found more damp in a different area to the original scheduled to be done. Kenwood immediatelu surveyed the area and carried out the works along with the original works This stopped delaying the refurbishment works.
5 months ago
Abedalhady Alghoul
This is the second time I have used Kenwood (for two separate projects) and on both occasions they have provided a 5 star service. They are professional and responsive from initial survey through to completion of the works. I have had no subsequent problems with the first project they undertook for me 4 years ago. I highly recommend them and wouldn't consider using anyone else in the future.
6 months ago
David Hunke
Kenwood applied a damp proofing treatment on two walls of the property I was buying. Their initial quote was free and they turned it around quickly. The team arrived promptly to carry out the job, and finished the work quickly. The resulting plastered surfaces were of a good quality. They took care to cover the rooms in the property to minimise dust and dirt coverage. The skirting boards around the walls were damaged when they were removed, though this was highlighted as a risk in the quotation. The price seemed reasonable for the job. Overall I was happy with the work done, and would recommend to others.
11 months ago
Alejandra Perez
Rude customer service. The tone that was spoke to us on the phone by the receptionist was not professional.
1 month ago
Debra Wortman
I remember this company was on
BBC ROGUE TRADERS
4 months ago
Aly Tromer
This is the second time I have used Kenwood for damp proofing works. In this instance I thought they were very professional and thorough in the work they performed. The quality of the job was also great- the plastering finish is super. Unfortunately due to the age / wear and tear of skirting boards most of them couldn't be returned and so I will need to replace these at a later stage. The team worked really hard over the three day period to get it done as quickly as possible.
2 weeks ago
