JSA Services Ltd
Accounting firm JSA Services Ltd, 51, Radius House, Clarendon Rd, Watford WD17 1HP, United Kingdom:
128 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 51, Radius House, Clarendon Rd, Watford WD17 1HP, United Kingdom
Website: jsagroup.co.uk
Phone number: +44 1923 257257
GPS coordinates
Latitude: 51.6600828Longitude: -0.3972607
Location on the map
Get directions
reviews
Tara Gregson
AVOID AT ALL COSTS...
...if you want any control over your business.
We have been with AccountsNet since 2013 and never had any trouble until they were recently acquired by JSA. Absolutely appalling service ever since - among other things they have got simple things wrong such as name and address details, filed our returns late, updated the online portal after several delays.
The final straw is that they have refused to settle our final accounts until July - apparently they are very busy with a huge backlog so in these extremely challenging times for businesses, accounting with JSA may end up making your life that much more difficult.
If we had any other alternative at this stage we would have left them for another service, but unfortunately we are stuck with them for now.... but if this review can save even one other business owner from financial hardships then I will be glad.
1 month ago
Becky Waggener
Highly recommended. I've worked with JSA for several years both as my umbrella company and they've help me set up and manage my limited company. In both capacities they have been outstanding. Fast, responsive, efficient, kind, helpful... If you ever have a question, anyone who answers the phone can check your record and answer confidently - no passing around to different departments or anything like that. They are a joy to work with.
2 months ago
Mohit Prashant
**UPDATE 2021** - Still no answer from JSA support managers as promised by the owner response below. Standard JSA, all words but useless support and services. AVOID!!!
Been a customer for 8 years, I can't think of a single time I was happy with their service or skills. Poor communication. Zero personal service. They just do the basics, but poorly. Dates set and promised by JSA don't mean anything.. when missed they just give excuses .. customer service and expertise in business is very limited. When issues are escalated, you just get more excuses. When asking a question or try to contact your account manager (which changed constantly), they always have to get back to you.. but they never do. You have to constantly chase. When HMRC deadlines get close, they contact you with just days notice and put the pressure on YOU to do it on time. Then constant blame everyone else but themselves for the delays. Not proactive at all. Emails are generic. Sometimes is hard to know if you're being emailed by a person or a robot.
It's a bare basic service which doesn't warrant the fees.
4 months ago
Beth Walsh
I always receive a stellar service from Dawn and her team. Even in this new "normal", I always get a quick response from Dawn. Dawn and her team are very professional and very accommodating. I work on projects with very tight deadlines and as a result I find myself submitting my VAT returns at the last minute but I have been very impressed by Dawn's team turnaround of reviewing and submitting the return on time. I have received sound advice from JSA on my IR35 situation for which I am very grateful. Whenever I need clarification on any accounting or tax issues, I can rely on getting the best advice from Dawn and her team. I am very satisfied with the service that I receive from Dawn and JSA. I am happy to recommend their service any time.
9 months ago
Maya Ravensong
I have and continue to experience nothing but problems with this company. I have been emailed another company accounts twice which I found astonishing and extremely concerning! I've been fined because they've not submitted accounts on time. I am absolutely sick of dealing with the firm if the truth be known. Everything was running perfectly fine when I was using accountsnet but since JSA took over, it's been an absolute disgrace! I hope you read this message and get things sorted out within your organisation because it's an embarrassment.
3 months ago
Madison Reese
I started my own Limited Company to provide professional service in my field of specialism back in late 2017, using JSA's services for support. I have always found them helpful, timely and efficient. When I have had specific queries they have been dealt with clearly and correctly. So overall I am very satisfied, especially with the personal attention that I have had from my main contact, Dawn.
3 weeks ago
caley bisson
Absolutely everything perfect first time, no mistakes, no ambiguities.
Advice over the phone was great, no long queues, the money went into the bank on time, the self service portal is easy to use and navigate.
I can't recommend JSA highly enough. Great service all round.
7 months ago
Jim Burns
All-in-one package. I've used JSA Services since starting my Ltd Company 13 years ago, and after a shaky first few months (some of which may have been my inexperience or expectations) and since the launch of a new portal with a much improved dashboard and ease of use it has been a doddle to keep on top of things. I have kept a spreadsheet alongside the online stuff 'just in case' and have not needed to use it or correct anything. I use them for my insurance package (as part of the monthly cost) which is cost-effective, and they are my HMRC agent (saving me time doing all that too). When I've needed additional advice they have come up trumps every time with speedy replies. If my dedicated account manager is unavailable someone will pick it up. I would definitely recommend them, especially if you are just starting out or 'don't do accounting'.
7 months ago
Zander L
I have been truly impressed with JSA since engaging them in late 2017. In particular I really appreciate and value the personal service I get from Sejal, my account manager. She is incredibly responsive and in tune with my business and nothing is ever too much trouble.
I have recommended JSA to many people with PSCa like me.
11 months ago
Jerry Lesher
Very bad account support since AccountsNet became JSA. Unresponsive to emails and phone is not an efficient way to connect with the support team. Won't be able to continue working with them on this basis. Some questions need quick responses and a 24 hour turnaround time shouldn't be too much to ask.
2 months ago
Herman Axen
JSA have been my accountants for several years now - during that time they have provided me with an excellent service and have always been fast to respond to any questions - overall I am very happy with them.
6 months ago
Karrie Moore
I have used JSA for many many years and they have always provided an excellent service.
If you need great Accountancy Services and if you especially Contract you will find it difficult to find better value for money.
Thanks JSA
3 weeks ago
KDM
Having recently started my Own Limited Company for the first time. I had many questions and queries. I found the customer service first class always helpful, quick to respond and professional especially Kina well done keep up the good work!
10 months ago
Mike S
I have a number of candidates registered with JSA. The service from our account managers Natalie and Caroline is second to none. Always on hand to help with any querys.
6 months ago
Carl McCarthy
Much appreciated the help from Sejal & Donna
1 month ago
Ana A
Every couple of months I have a new accountant on my ltd company,
they are incompetent and every year I have to pay fines to HMRC because they are NOT doing their job.
I highly advice stay away from them . CONS
4 months ago
Raymond Franklin
I am constantly being impressed by JSA.
Their attention to detail, their very attentive support, and their deep knowledge and understanding of what is needed are always welcome.
I recommend them highly.
Thanks JSA
9 months ago
Sharon McNally
JSA are a trustworthy accounting organisation, they will always resolve any problems or concerns you may have.
Highly recommended.
5 months ago
William Powell
I have always found the team at JSA to be very responsive to my queries. Very happy with their service to date.
3 weeks ago
Mark Noyes
JSA have prepared my tax return (SATR) for over 20 years now and they are very strongly recommended for their professionalism, efficiency, expertise and value for money. My SATR for this year was prepared in record time by Senior Accountant Lyndsay Parsons and with the expertise and professionalism which I have come to associate with JSA. If you are looking for certainty of delivery and good value in accounting services then you need look no further.
9 months ago
holly watermelon
Great services, very quick responses. I definitely recommend!
7 months ago
Jacob Staley
Please please please do not use this company as a umbrella company, they never paid correctly and then stated they have over paid me and want to take me to court, even though I never refused to pay but wanted proof of their claim. 3 months later I have never received a P45 or P60, or any documents I requested. But they still want the money. Worst experience of my life.
10 months ago
Matt Alderton
If your thinking about using this company specifically as an umbrella, it’s not worth the hassle. During this pandemic they stated I wouldn’t be eligible for furlough (including a manager), had to explain to them how the government guidelines worked regarding this and only then did they pay what I was owed. They lacked in professionalism and were incompetent. I will be moving to another umbrella company that is reputable. Appalling service.
8 months ago
Victor Booker
My experience with JSA has been absolutely horrendous!! I have never experienced such incompetence in my life. If you are considering hiring them please don't, spare your poor employees or yourself the suffering I had to go through.
I was forced to work with JSA by the recruitment company that hired me to do supply work for a school and I constantly had issues with them. I didn't receive my first payment until I followed up with them, they then told me it was because my bank details were changed on their online platform and it was my responsibility to let them know (which is not stated anywhere). Funny thing though is that I did email them before payment was due to let them know my bank details have changed. Which they then obviously had no response to, except that they could send me 100 pounds to hold me over until I get my payment. Uhm, how about you just pay me my money?!
There were also multiple occasions where I would ask a question, get an answer from a consultant, to then later just be told that the consultant was wrong. I did bring this all to my company and JSA's attention, which obviously got JSA springing into action all of a sudden. However, then COVID and furlough happened. JSA already can't do the bare minimum, and now they actually need to do something. Which they didn't! JSA didn't get everything in order in time so that we could get paid 80% of our salaries, but instead we could only get 80% of the minimum wage. They did not seem to care that people had families or bills to pay, it was just another 'Oops, we messed up.' In the end they sorted it out, but for them to put people through unnecessary stress during an already stressful time is basically the JSA way.
4 months ago
Lauren Arvanitis
I am very happy with the service received from the JSA team.
11 months ago
Lisa Scholz
Completing the registration process was quick, painless and very professional. Staff had educated and informed answer to any questions i asked. And if they don't, they can always find out Jonathon in particular is my main point of contact and he did an outstanding job. Keep it up guys. Many thanks
2 months ago
Kari
I have used JSA before as an umbrella company and they have been amazing. However, a whole different experience with the accounting team. I am paying over 180 a month, but have been left to do things myself, or chasing up the accountant team- payroll set up and VAT registration. My personal account has not spoken to me once, which is disappointing. Professional handover has taken so far 9 days still not complete.Although i have been told that they are submitting my PAYE, now after 7 days been told they have not.
The only reason i have not given 1 star, Sejal has been amazing but she is not my accountant.
1 month ago
Louis Betancourt
For our visa application we required accountant letter and Chris Kriticos was able to provide it on a very short notice. He promptly made the suggested changes and posted the letter. I highly recommend Chris from JSA Group.
4 weeks ago
Andrii Siedin
In the short time I have used JSA Ltd they have always been very efficient in the delivery of any service I required.
Once timesheets were sent in they were processed quickly and payment sent without delay.
I would definitely recommend JSA Ltd to anyone requiring an Umbrella company service.
4 months ago
fatah Ali
JSA Services has acted as my firm’s accountant since its incorporation in 2014 and Kina has been my accountant since 2016. The service from her has always been excellent, she responds to emails/telephone calls quickly, is highly knowledgeable and is extremely efficient at preparing and filing financial statements, tax returns, P11D’s, etc. I would definitely recommend Kina and her team to other companies looking for a local firm of accountants. - John Reeves
3 months ago
The Truth
Worst customers services ever.
Cloud9 was definitely better!
As an umbrella, they are not able to do the bridge between me and my clients. They said to you, they set up a weekly payment, but if your client choose to paid you 30 days after your work, you will not receive the money until 40 days sometimes.
They forgot to send invoice to my client.
I got some errors on my timesheet.
And I feel really bad, because they charge you on your payslip, but at the end, I don't see where this money go, as they are not able to do their job.
Don't go with them as an umbrella.
Good luck
2 months ago
Walker Armstrong
A good team and a neat cloud technology platform to handle all your bookkeeping and returns. Always prompt with their responses. Shout out for Hannah who looks after her customers with aplomb.
4 weeks ago
Vytas Puidokas
I been using jsa for nearly one year and i can't recommend them enough as i have got an exceptional service from them to help my transition into self employment. The personal accountant is exceptional in giving the right advice in right time and is always available to answer any queries. I hope to continue the relationship for years to come. Thanks for all the help and advice..
2 months ago
Lil Savage
Having decided to sent up my own company, JSA couldn't have made it more simple and stress free. They were very informative from the start and always dealt/answered my queries within 24 hours. I would recoomend them to anyone looking to set up their own business or anyone looking for a professional accountant service.
2 months ago
Steve I
Curtis was my accountant for many years at JSA and provided excellent accountancy services during this time. I’m very sorry to see him go.
4 weeks ago
Lei Jin
I would like to thank Hannah Kuzik for providing excellent service since she took over as my company personal accountant earlier this year. All my queries are answered promptly and VAT / Self Assessment returns are all done in a timely and professional manner. I look forward to working with Hannah in the future.
3 months ago
Neneth Massage
Dawn Shepherd has been my personal accountant for a number of years now. Dawn has shown greater flexibility in my case as I am always submitting my records or making last minute requests and in all cases these have been dealt professionally and efficiently. Dawn and her team have provided me with what I call " a service with a difference" - they have demonstrated expertise in their field. It is a great pleasure to work with Dawn and her team.
3 months ago
NCd Ness
Extremely helpful, patient and knowledgeable. I dealt specifically with Darris who explained things very clearly and was certainly personable. I would be very happy to use again and will do so when the opportunity arises again.
2 months ago
Kevin Padgitt
I have used JSA as my accountanting firm for over a year now, I must say the accountant I have been assigned James Doyle is excellent.
He has always been helpful, responding to my email instantly, organising my accounts regularly, setting up weekly meetings and always prompting me when the tax or accounts are due. The advice he provides is impeccable.
I would recommend JSA every time.
4 weeks ago
Sunil Padinjareppattu
I've used JSA since 2011 and I've never had any problems. They've also helped me claim tax relief on R&D activities we have been working on. Overall a great service.
3 months ago
WILDAN HARSANTO
The JSA team have always provided me with quick, reliable and supportive service when needed. They are happy to help out with any questions and queries I have ever had. My recent interaction with Hayley Grange was one of the most efficient and competent services that I have had to date. Thank you.
3 months ago
Tom Mazur
I've worked with JSA and in particular, Natalie and Caroline for over 2 years now. They have always provided an excellent customer service and are always approachable, regardless of what time of day I call them. I would highly recommend their services.
3 months ago
Thomas Hughes
Excellent service, good value. A great provider of accountancy services. I have been with JSA for more than 6 years and have never had any problems. Everything is done simply and without a fuss.
10 months ago
Rashad Payne
Hannah Kuzik has been my personal accountant for a few years and I have to say the service offered by her has been second to none. Hannah is a real breath of fresh air, and very knowledgeable in her field of expertise. Many thanks for all your support and quick responses to all queries I have posted to you.
4 weeks ago
Nikka Bell
Danielle Salisbury has been my personal accountant for a year now and it's been a pleasure to work with her. The level of service has been excellent, supportive and extremely helpful. Many thanks to Danielle and the JSA Team! Appreciate all your help and advice :-)
6 months ago
Karl Wilcox
I have been working with JSA for a while now more specifically with Maria Constantinou and their services are really amazing.
It's a very easy process and no time is wasted. (as it should be). The team is fantastic but I would like to say a big thank you to Maria for going the extra mile and assisting even if it’s out of working hours.
Keep up the good work guys.
4 weeks ago
Oleksandr Kosenko
Super helpful, very friendly and always available to answer our queries with speed and knowledge! Special mentions to Natalie, Caroline and Korina for outstanding customer service. Lee @ Uniform Education
2 months ago
Jonas Hidalgo
If you are considering joining as an umbrella customer, I would advise to find a different company. Every time I need assistance, I get issues, lots of incompetence and things that in a normal company could get sorted out in minutes are being dragged out to days!
4 months ago
Clifton Graves
The worst accountancy company I have ever used! The are useless! They had changed 4 accountants in 2 years and instead of doing what they are supposed to do, they are just making everything a hell. Don't use them! You will pay a bigger monthly fee than any other accounts company, and they will ruin your accountancy!
3 months ago
Tony Patenaude
Never had a problem with the accounts. The personal service is great. Highly likely to recommend this provider.
2 months ago
