Eden Approved Bicester
Used car dealer Eden Approved Bicester, Buckingham Rd, Bicester OX26 4EL, United Kingdom:
191 review
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Buckingham Rd, Bicester OX26 4EL, United Kingdom
Website: edenmotorgroup.com
Phone number: +44 1869 600600
GPS coordinates
Latitude: 51.9090776Longitude: -1.1485029
Service options
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In-store shopping
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Delivery
Accessibility
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Wheelchair-accessible entrance
Location on the map
Get directions
reviews
Satvik Kamath
A great welcome from a professional organisation. The car was in great condition and along with the paperwork was ready and waiting for my arrival.
Special thanks to Noel for allowing us to bring our dog into the showroom and for making the effort to ensure that all was ready even though he only had a few hours.
I would recommend this garage and would use again. (just for a cup of Noel’s Tea)
Thanks again guys.????????
2 months ago
Jungyoon Moon
Excellent experience from first point of contact, spoke to Christine who gave me the option of reserving the car for £100 (which is refundable) as i was travelling from Coventry. On viewing Paul Rose shown me around the car, and answered any questions i had, he knows his stuff and is a very personable guy, helped me with the buying process and is a credit to the company.
I traded in my old car and left something in it, they posted it back to me at no charge. Id highly recommend them.
4 months ago
Sourena Rafieian
Best place to buy the car . Specifically Jordan . Definitely recommended.
4 months ago
Brandon Thorne
Top job, kept me informed at all times, the vehicle is first class as was the hand over process when I picked my vehicle up
I couldn’t ask for a better service
I would have no problem recommending this garage to anyone
4 months ago
Kim Hofmann
Have to give 1 as no option to leave 0.
Brought a car 3 weeks ago, lies after lies, returned the car after 18 hours for the sales team to have in fact known the issue (faulty gearbox) and tried to make a service guy look bad! And the manger lies too. I would never use or recommend them! Oh and they also violated the GDPR buy telling us to take photos of the log book showing the previous 2 owners details so I could get the cars history that they failed to do! Only 1 key supplied when by law it should be 2.
Never would I recommend!
1 month ago
Suzy Gordon
Just say thank you to Paul Rose for such a professional, stress free sale. It's a pleasure to deal with car sales people who are genuine and not trying to push the deal. He was very knowledgeable and found the car that had everything and more i was looking for. Paul always greeted me with a smile and he went above and beyond to ensure the process from start to finish went smooth, nothing seemed a bother and kept me up to date with delivery times of my new car. Even after taking my car away Paul followed up with a call to make sure everything was OK which shows he is genuine salesman and cares for his customers. I will be recommend ( already have ) to friends family and colleagues, hope to do business with you again!
1 week ago
Jennifer Mooney
Reece, our sales advisor, was great. He listened carefully and got us a great car, sorted out finance, insurance and the warranty really fast. Excellent customer service.
1 week ago
Sheree Trottier
I bought a lovely mini from this company,these people could not be more helpful,they were fantastic,the car I bought I wanted them to do a couple of things to it which they have carried out,would I buy another car from this company and recommend them to a friend YES 100%,this is not a typical car sales company,when you go in there no hard sell and they give you freedom to drive the car and anything you need they do it,the warranty they offer is the best I have seen,free mots for as long as you have the car..I traveled a 5 hour round journey to get there and well worth it, but you know to me a car is a car but what makes the difference here is the staff..Thank You for everything
4 months ago
Amanda Kenny
Went to Eden looking for my son's first car, very helpful and not in anyway overly keen to get you to commit. Showed us around their stock in my son's price range, came away with a great little first car with a three year warranty and MOTs for life ????
6 months ago
Michael Sparks
Went to Eden looking for my son's first car, very helpful and not in anyway overly keen to get you to commit. Showed us around their stock in my son's price range, came away with a great little first car with a three year warranty and MOTs for life ????
1 week ago
fingerpoppinpeen YouTube
I use this garage for my cars service and mot. They always inform you of anything required in relation to your car before they do the work. The staff are always courteous.
1 week ago
Tamara Deedrick
I had a fantastic experience and will definitely be using them again. Can't say enough about the staff who were all superb????
11 months ago
Dede Eschen
I had a fantastic experience and will definitely be using them again. Can't say enough about the staff who were all superb????
10 months ago
Juan Martinez
Excellent staff , working honestly and with an excellent service and information.
Thanks for all help Was provided to me and my husband and,thanks for the excellent cars.
1 month ago
Lora Joris
Always happy with the amazing service I receive from
Eden in Bicester. Highly recommend the whole team as they are all so friendly and helpful.
2 weeks ago
lekdrick whitehead
Your first time buying a car is suppose to be exciting and happy time but that was not the case with Eden made this experience terrible for me! I brought my first car off them! I was told it would be ready for me on the 25th July on Thursday to be picked then it got delayed to Monday cause it wasn’t ready then Tuesday then they promised me all this things because they had made me wait! Then they rang my dad on the Wednesday and said we don’t think this car is for you! So I Waited over a week for nothing! Then I ask for a refund which I have now finally got but I had to wait 4 working days to get it back but they was quick enough to take it from my bank! But waiting for my money back I missed out on another two cars to view and buy because they had my money! Worst experience ever! Never buy from Eden!!
2 months ago
Cory Albertson
Rude, unhelpful staff. AVOID AT ALL COSTS. Cars are damaged and treated really badly by staff.
5 months ago
Joe Kuntz
What an experience! Like everyone else I was shopping for a car and decided to stop at Eden dealiship first, and they didn't let me leave until I bought a car. They were amazing and found us a car that was not even available in Bicester. 5 star couldn't rate them enough everything as done smoothly and explained in detail. We dealt with Lauren, who was absolutely lovely! Highly recommend!!
6 months ago
Arvid Nelson
Hadi and Mick helped me to complete a really swift and competitive deal to buy a used Nissan Quashqai. The car has a great, top of the range interior spec and ticked all the boxes for what I needed (as well as meeting my budget). Thanks guys.
3 months ago
Ray Mayfield
The sales person was friendly and very motivated in trying to organise the sale. The approval process was dealt with swiftly. 2 issues stop me from awarding a 5 star rating. Firstly, the sales person had not taken the time to check whether the vehicle had any outstanding safety recalls and secondly the way the car was rushed through the cleaning area. I now have to spend 3 days without a vehicle while Ford Buckingham fix the recall's and I will clean the green mould off the car myself because I can't trust the dealership to clean properly.
1 week ago
Val Ruiz
When I went to pick my new car up I was told they'd found a fault with the cruise control that they hadn't had time to fix. I was assured though that it would be covered by the VW warranty and that they'd booked it in at a dealer, so it was OK to take it away still that day. However, when I took it to VW they said that it wasn't covered by the warranty and would cost over £300 to fix. I went back to Eden a couple of times only to be fobbed off. I regret that I took it away that day, I should have refused to accept the vehicle until the fault had been fixed. It's certainly put me off ever going to them again - I feel like they said what they needed to in order to get me to take the car away as planned and once I had it, they didn't care anymore. It's a shame, because up to that point the service had been good.
7 months ago
Michele Formanek
Brilliant service I'd like to thank Jordan the sales rep for his time an effort to help me with my new car and mick the sales manager. And the help with my sat nav that did work so hat to use my phone in the end but thank you both again an the lovely lady that had a go at fixing my sat nav. I'm very pleased with the new car and would recommend them. Thank you again ????
1 week ago
Zifere Night
Brilliant service I'd like to thank Jordan the sales rep for his time an effort to help me with my new car and mick the sales manager. And the help with my sat nav that did work so hat to use my phone in the end but thank you both again an the lovely lady that had a go at fixing my sat nav. I'm very pleased with the new car and would recommend them. Thank you again ????
9 months ago
Folasade Adetomiwa
Amazing time spent with Tom on the forecourt as i arrived with a check list !!! He was very patient and knew his stuff. Bought a car ???????????????? very happy with the service i received.
2 months ago
Sharon Seal
Amazing time spent with Tom on the forecourt as i arrived with a check list !!! He was very patient and knew his stuff. Bought a car ???????????????? very happy with the service i received.
2 months ago
Diana Shia
If you don't want the basic manual that came with the car and proof of the service history details, then don't bother going to this dealership. If you want just enough petrol to get to a station about 30 secs away then please do. Should never have bought a 9k car and not even be provided with proof of the service history, my fault...But I won't make it again. First step by avoiding Eden.
1 week ago
martha hernandez
Though the service received by the team was both professional and friendly I can only give 3 stars due to the fact that when I booked my car in with them I told them that I had a gearbox issue, so when I picked my car up to be told that I had to take it to a different garage because they did not have the equipment to sort gear box issues was really annoying! Could they have not told me this when I booked it in? Still, assuming that it is not gearbox related I would recommend this garage for servicing/mot work.
7 months ago
Suzanne Simon
Genuinely excellent service from everyone. Honesty and integrity are rare! Thank you for remembering Christine! And of course Mick
I’ll be back in a year!!
1 week ago
Renard Whitehead
Amazing service, everything explained, displayed, very friendly. Hadi is very helpful and knowledgeable and felt in good hands from start to finish. Very happy customer and will definitely be recommending Eden Approved Bicester and Hadi Saeh.
8 months ago
jason Griffith
I bought the car last year and was told it had full service history but it turned up it didn't. Was only sold to me with service last year without being informed about issues full service. I also had one week free insurance from them which didn't work and they refused to help me to resolve my issue. Very poor customer service wouldn't trust them again and I wouldn't recommend to anyone.
3 months ago
Gary White
Had a very good experiance, used car purchased in great condition, and fully serviced with new tires before i picked it up.
4 months ago
Christi Tucker
Gr8 service from all at Eden. Car even cleaned and vacuumed. Recommendations noted. Only bugbear is they don’t open workshop on weekends which is inconvenient when, as I, can’t get a courtesy car for work without waiting for weeks more.
8 months ago
Jennifer Gonzalez
Found this place through autotrader. The gentleman (Callum) was superbly well informed and unassuming. Buying a car is such a big investment, it's wonderful to get a great product from a business you are confident is on your side. Will definitely use them again.
1 week ago
Sally Sinclair
A week ago stopped at Eden just to browse and decide what car I wanted. Within 10 mins. I chose a Kia Sportage that had just arrived and had nothing done to it. No pressure what so ever from Kian the salesman. Such a jolly friendly chap. Today I collected it without a test drive as well and must say I am thrilled with it. The Eden experience was second to none and could not have been more helpful. Thank you and thank you for my pen. lol
3 months ago
Prostogamer
Visiting Bicester site in October after seeing f.focus offered on autotrader. At place I was told that car is not yet on site and will be available for viewing next day. I was looking for part finance so after asking few questions sales man told me to put some money as deposit for finance application so it'll easier to accept by lender. After few hours I've received call from Callum who said that it's accepted but it's not 0% as supposed to be. So didn't want a car then as already price was higher than market value of this model so it finally would cost me more more than 5k for 09 plate focus. Salesman told me, because i haven't seen a car I can get my deposit back as I didn't use finance. Anyway I heard in his voice and after few words that he's not happy of my decision to quit from purchase. I was told that can have my deposit back next day. When I turn there next day salesman didn't want to speak with me but instead direct me to his manager Paul to speak with. Then his manager told me that I can't have my deposit back trying to make me feel guilty for not buying car from them. So it wasn't deposit for finance but standard one in car purchase so I couldn't have it back unless rejecting car after seeing. For over a week I heard that car will be afternoon/evening/next day. I bought car already as my Ill son require immediately transportation to A&E so anyway i couldn't wait even one day without car. On the end I gave up so just lost 100£ but I've seen stories on Facebook where people post that they lost a lot more on deposits than me. HIGHLY NOT RECOMMENDING BICESTER SITE (maybe other doesn't use had sale techniques as this).
1 week ago
Makemeovernay
Jamie was most helpful, excellent customer service throughout. Would recommend to family and friends.
4 months ago
bobby johnson
Amazing customer service and experience! Thank you Jamie for the new car and your service ????????
10 months ago
Kyungsup Shin
Amazing customer service and experience! Thank you Jamie for the new car and your service ????????
10 months ago
Tyson Harris
Me and my partner would be given zero stars if we could. Sold us a VW Golf, so called Eden approved to have scratches and crack on car which was promised to be rectified, exhaust hanging in a lower position, worn tyres, one key battery dead, damaged steering wheel button, driver seat belt tough, overheating engine. Waited over 3 months for these to be resolved, told to pick up car after work travelling over an hour and then to find the airbag light on the dashboard. Not to mention the amount of dust in the car, has not been cleaned as per standard service. Do NOT come to Eden Approved in Bicester. I can however say Eden Vauxhall in Newbury are excellent and competent.
4 months ago
Nauset Bum
My dad took his car bake to Eden Bicester last week as an engine warning light came on and the car was also in limp mode, he took it in as they sold him the extended warranty, they apparently looked at the car and came up with the problem being a blocked DPF they said they tried cleaning it through but it was blocked solid and would need replacing, at the cost of somewhere close to £2500 and it’s not covered by the warranty that they sold him as being the best warranty around ???? I said to my dad to collect the car as I didn’t believe what they was saying was true, I took it to my local garage they soon found the problem, it was a blocked dpf they hooked it up to there machine and set to clean, reset the dpf on the computer and it’s now fantastic drives perfect again, £220 later, Eden was quite willing to take £2500 off my dad for this, I wonder how many customers would of just paid for this, absolutely disgusting
4 months ago
Aleasha Shipman
My dad took his car bake to Eden Bicester last week as an engine warning light came on and the car was also in limp mode, he took it in as they sold him the extended warranty, they apparently looked at the car and came up with the problem being a blocked DPF they said they tried cleaning it through but it was blocked solid and would need replacing, at the cost of somewhere close to £2500 and it’s not covered by the warranty that they sold him as being the best warranty around ???? I said to my dad to collect the car as I didn’t believe what they was saying was true, I took it to my local garage they soon found the problem, it was a blocked dpf they hooked it up to there machine and set to clean, reset the dpf on the computer and it’s now fantastic drives perfect again, £220 later, Eden was quite willing to take £2500 off my dad for this, I wonder how many customers would of just paid for this, absolutely disgusting
4 months ago
Nicholas Ehrlich
Great customer service! Just bought a car on finance from them. Many thanks to Jordan who was very patient and helpful. Would definitely recommend!
6 months ago
Violet Hackett
Best service ever in Eden Bicester !!! Would recommend to everyone , no doubts about professionality which they providing to customers. Been served by Hadi Saeh , if thinking about buying another car , hope he will be still working there !!!! Thanks again Hadi
6 months ago
Jon McKenney
First class service, hassle free, and a great value used vehicle in top condition. Highly recommended.......
2 months ago
Ruslan Mihno
I just bought a volkswagen passat and I'm extremely happy with the service, very professional and friendly staff .I will recommend.
2 months ago
Stevie King
I give them 5 stars I bought a BMW from them and the service we excellent and straight forward.I love the car and it was the cheapest on the market at the time.Staff was helpful MOT for life you can't go wrong.
5 months ago
Wandel Tejeda
We were extremely pleased with the service at Eden from start to finish. Every member of staff were very helpful and super friendly! Highly recommend.
Thank you !!
3 months ago
Thanks You
Excellent service as usual, won’t have car serviced anywhere else.
11 months ago
john millwood
Many thanks to both Zain and Jordan for a seamless purchase of a used vehicle. Excellent.
1 week ago
Scott Karen
Very helpful staff, they made us a coffee and tea and made us feel special , bought a lovely little used car and they made it so easy for us would recommend if your after another car ????
6 months ago
