Arrow Self Drive Ltd
Van rental agency Arrow Self Drive Ltd, 198 Basingstoke Rd, Reading RG2 0XA, United Kingdom:
33 reviews
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Address: 198 Basingstoke Rd, Reading RG2 0XA, United Kingdom
Website: arrowselfdrive.co.uk
Phone number: +44 118 975 8666
GPS coordinates
Latitude: 51.4377738Longitude: -0.9682974
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reviews
Arturo Diaz
Very good price. Nice new van. Easy transaction. Very happy. Would definitely use again.
1 month ago
Kimberly Schaefer
I would recommend. Will rent it again next time. Reasonable price.
3 months ago
Charissa Majeran
Easy booking, friendly and very fast and polite staff
7 months ago
Scott McNeil
Great business staff very friendly
3 months ago
Tamara Poustovit
Very good & efficient.Thank you Jim & his collegue
7 months ago
roller guzman
Good range of vehicles
1 month ago
Charles Langley
Very helpful
1 week ago
Rebeca Mata
Straight forward process to rent from them and good service.
11 months ago
Colton Frye
Very good service the after hours drop off is very convenient!only place I could find with this service.was given a Brand new Mercedes which was better than my car excellent vehicles ...very new fleet would highly recommend ????????????????????
1 month ago
Latisha booker
Terrible company. Still waiting for a refund of an overcharge re their "systems" issues. Each time we speak to them they give a different excuse even telling us we were not charged to our card when it was! They are a complete shambles or deliberately creating obstacles to make it so painful that people get up. Horrendous experience in the branch picking up the car - almost two hours because they said their computer could not open PDFs - which was pushing us to pay for exorbitant excesses. Avoid at all cost
1 month ago
brye hero
Outstanding customer service! Jim and the team are super helpful, very accommodating and their prices were by far the best. I highly recommend Arrow self drive 10/10!!
6 months ago
Mandi Klindt
Fast and friendly service have used them before with no problems
1 month ago
Dominique Levy
Great experience with Arrow. I needed a van with short notice, and they were able to arrange this for me. Very good price, and a modern clean van was provided, with easy return options. Will be using again.
7 months ago
Stephen Knee
I've used Arrow a couple of times now, always a good service, the van was well looked after and a good price. will recommend/use again.
6 months ago
Carol Schacherer
Have rented from Arrow before and was happy with everything however a true test of a company is when something goes wrong and how they deal with it. I rented a 17 seater minibus for a long weekend for a wedding in Northamptonshire. On our first morning the van would not start as the electronic key fob had stopped working. It was not a case of just changing a battery in it as it had an immobiliser fitted and the battery was an integral part of the key fob. We contacted Arrow immediately whose response was “phone the AA”. We did this and eventually they turned up only to tell us they couldn’t do anything as we needed a key specialist or the spare set. After many more calls with Arrow and waiting around for the AA key specialist who never arrived and a lot of confusion whether we were AA or AA fleet and Arrow not being convinced it couldn’t be fixed by the AA man !! who was on the phone telling them quite clearly he couldn’t fix it other than tow it to a Ford garage somewhere which Arrow clearly didn’t want. Eventually Arrow agreed to send someone out to us with the spare key which luckily was under 2 hours away. The whole mess took up a whole morning to sort out and we were getting extremely anxious as we needed to leave in the minibus by 2pm. Arrow did arrive with the spare key which worked but we were left unable to use the fob to lock the side door of the minibus which was a nuisance. From now on I would only use Arrow if I was staying in the local area because they do not have the infrastructure to help you if you are out of the area. I am just glad we were no more than 2 hours away because I don’t know what would have happened if we were further away. They did not understand their own problem with the key and they certainly did not react promptly enough which caused us a lot of stress. It would have been lovely to have received some sort of explanation, apology, compensation from Arrow but sadly that was not the case.
2 months ago
Esty Green
Awfule service was given a faulty mini bus that brok down during my use and Arrow are rude and are a dishonest company.
1 month ago
Joe Murphy
Always friendly and helpful .
1 month ago
Shreoshi Bhk
Cheapest for minibus hire in Reading! Cheapest by a long way to take to Europe. Newish vehicle, lovely drive, enjoyed the experience, thank you will use again
11 months ago
Ann N
Great service, rather go here than Enterprise, really helpful staff.
6 months ago
Sung Yoon
Good price and good service. Well maintained modern vehicles.
1 year ago
Denis Khitrov
TOTALLY UNSATISFIED ABOUT THE RECEPTIONS, AND ARROGANT. VERY RUDE SPEAKING TO CUSTOMER, THE GUY ANSWER THE PHONE IS UNPROFESSIONAL, THEY DONT RESPECT THEIR IMPORTANT AND VALUABLE CUSTOMER.
1 year ago
Rui Palatino
I've used them 3 times now and never an issue.
Very helpful and vans always spot on
9 months ago
smokey robinson
Hired from for years ,best price in area,can make deal on pick and drop off.most of the vans are new truck older but in good nike.
Allways clean when picked
Cwe
7 months ago
Keyla Mercado
Good service and competitive pricing
5 months ago
Frank Harris
NEVER HIRE FROM HERE! Terrible customer service and completely messed us around.
3 months ago
Lee Gustin
Reasonably priced and efficient service
3 months ago
Deunte Levine
Perfect service
3 months ago
Mackenzie Stanfill
Great service highly recommended
2 months ago
linda shreve
Good customer service
3 months ago
Aruna Chandrasekar
Very rude over the phone - Perhaps racist !!
4 months ago
Mili Larrea
LIARS AND THIEVES! They didn’t have a van available for when I booked it then refused to refund me. There are cheaper options in the area, do not use Arrow.
9 months ago
terrijo James
good services and value for money
5 months ago
C Dp
Good price and nice vans
10 months ago
