Bensons for Beds
Bedroom furniture store Bensons for Beds, Unit 3 Forbury Rd, Reading RG1 3JD, United Kingdom:
50 reviews
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Address: Unit 3 Forbury Rd, Reading RG1 3JD, United Kingdom
Website: stores.bensonsforbeds.co.uk
Phone number: +44 118 956 0813
GPS coordinates
Latitude: 51.4577856Longitude: -0.9638492
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reviews
Michelle Schupmann
Hard to know how price is broken down for mattress and bed base. Not exactly organised in any way. Would prefer more transparent prices
4 weeks ago
Andrew Sharkey
Knowledgeable and helpful salesman. Purchased a good quality mattress and received a 5 year accident cover and mattress protector in the price. Great service.
1 month ago
Joe Hardie
Very helpful in the showroom, honest appraisal of products. And great communication in the build-up to delivery to confirm times. Bed was delivered and old one removed very swiftly with no disruption
5 months ago
Adriana Canto
Very efficient and polite service on ordering hope delivery and assembly go as well?
1 month ago
PIETRO LOPES
Amazing staff. All very friendly, great service
2 months ago
Evie Wong
Did not resolve our problem and used standard statements - poor customer service - ordered a bed for delivery in December paid in full - did not arrive told out of stock. Had to chase to see what was happening to be told bed out of stock abs won’t arrive till end of March. No refund or explanation offered! They have us over a barrel with national lockdown! Will not order from them again!
6 months ago
MaryAnne Schweers
Very friendly and helpful salesman.
1 month ago
Haley Black
Really good place to work
1 month ago
Strange Roamer
the delivery date was 28th Dec . Getting your bed after almost a month is really frustrating as it was not available for the purpose it was intended for. I received one email to say there was a delay at Dover. but then communication stopped. I have to call to find out. N
8 months ago
Dorothy Cote
Punctual, good communication, tidy and polite.
5 months ago
Haydeekinz Lover
Friendly and helpful staff
3 weeks ago
Mauricio Abascal
Calls never answered in store. Then on contacting the Customer services team by email they have come back with totally incorrect information and now we have to wait at least another 10 days to get a response. We want our money back.
7 months ago
Prachi Agarwal
Great service in store and upon delivery
3 months ago
L Davis
After finally getting delivery of our bed 2 months late the delivery drivers wouldn't take the divan away & had to be heavily persuaded to take the mattress. Apparently these items had to be " downstairs " Terrible service. I am now stuck with the divan which i have to get rid of.
3 months ago
Nithu Mohan
We had no issues, from order to delivery.
7 months ago
Taylor Buttrill
This is the final part of my review! Those of you who are interested in Customer Service at Bensons for beds please do take time to read this review. We now have our bed which was delivered finally in September, a full month after the due date. We had made allowances for both Covid and the fact that Bensons alongside its sister company (Harveys) had been taken into administration.
4 stars because we still had issues, listed here:
1. Prior to delivery, communication was difficult as my first experience following the delay to the delivery was to be emailed a call centre at Harveys, which at this point had gone into administration, so they couldn't help me but gave me the Benson's number.
2. The Bensons staff on the telephone helpline were incredibly helpful, however I had phoned three times and each time I have had to wait for more than 3/4 of an hour before it was answered. My suggestion to Bensons is to have a queueing system that tells you where you are in the queue, how long you have to wait, or that has a callback system in place.
3. Bensons has quite an interesting administrative system in that they have Internet sales, customer service and other departments that didn't seem to communicate with each other or on the same IT system. I found this out when I realised that the emails coming from Bensons were not closely aligned to the staff I spoke to on the telephones, which meant that I had a number of different delivery dates which didn't tally with each other.
Finally, the reason my review has this title is because when we finally spoke to a senior customer service manager Gary O'Brien, he dealt with us incredibly well – he listened without interruption, he asked for our opinion, and he gave us suggestions about possible solutions. As a sales training manager, this is what I teach the people I train! The solution was to give us a definite date with a fallback in case those dates changed. Gary was also very quick to offer (voucher) compensation which we happily accepted as we have always been delighted with Bensons store staff and their service. Our bed is great and is living up to expectation. We hope that Bensons gets back on its feet following its recent history, as we like its products and will recommend them.
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10 months ago
gabriel garcia
Helpful and professional salesman. Competitive prices but not compromising on quality. Bed delivered for when it was agreed. Delivery men efficient and polite. Whole process ticked all the boxes, can’t fault it.
5 months ago
Jennie Liu
Absolutely rubbish delivery system . When called about the same to the Benson Reading store , Mr. Arif Khan , just slammed the phone rudely stating it is a warehouse problem
9 months ago
Austin smith
The wardrobes are expensive and seem high quality, but they fall apart in under a year and customer services dont respond to inquiries into the guarantee. It's been 18 days and they haven't responded in writing/email. Which is how you should handle legal matters, not over the phone as they prefer (loss of accountability is loved by the back office 'support' staff)
1 week ago
Nicole Humphrey
Totally rubbish place 5 year warranty not worth the paper it's printed on 18 month old bed spring snapped and it's accidental damage !
1 week ago
Prostogamer
They're good and flexible
10 months ago
Hutch Kwatowski
Well placed, next to a Furniture Village, and more affordable too. First class chatty service, no pressure to buy. We did buy, and got more information nicely provided for my next planned shop.
2 months ago
Pam Brooks
Brilliant service. Staff was very helpful. They guided us buying the right mattress. Very helpful service a d good mattress.
1 week ago
Vande Tyson
Good options. Bought beds and cupboards twice now. Overall good experience. Sometimes I felt being commission the sales guy weirdly. But so far so good quality of bed has been fantastic.
8 months ago
shaneile keays
We went in to look at mattresses earlier this afternoon. We were approached by a staff member but we said we're just wanted to look ourselves. She kept on approaching us so we left. Ended up buying the mattress from furniture village.
6 months ago
Jaci Mennenga
Really friendly staff willing to put up with the most indecisive of costumers who really couldn't make up her mind... great service from there delivery boys too
6 months ago
Ty Owens
would give no stars at all if i could.
so my partner and I went in store and look for a bed frame and mattress a few weeks ago, a few staff approached my partner and me asking if we need help. Said no. then 99% of the time they just looked at us trying out the mattresses like we couldnt afford to buy one. finally we ordered a bed frame on the 30 Dec, original deliver date is the 8 of Jan, due to missing parts, it moved to the 16th, then they called again a couple of days later saying the delivery slots were full so it's moved to 1 Feb (how did they manage to move it to the 16th if the slots were full in the first place)????, called customer service to change the date to 14 Jan, no email confirmation or whatsoever, assuming they were still delivering, booked day off, now they are not delivering until the 26 Jan and I wasn't told about this.
6 months ago
vinod bhati
Great service and short delivery times.
2 months ago
Lynn Marshall
Very good selection, innovative designs and lots of mattresses and beds
5 months ago
Connor Gehrke
great service...very friendly professional staff -had amazing product knowledge..over all great shopping experiance
7 months ago
Tammy Stan
Do Not Buy from this company. Awful. Truly Awful.
The Guardian newspaper wrote about the Bensons For Beds scam in 2012 and sadly we had not read it. Look up 'Bensons for Beds mattress guarantee is giving me nightmares'. You'll find it online.
In essence, we fell foul to the same. Complained about a mattress we bought. B4B sent an 'independent' evaluator. He said that my son had sat on his bed. Shock horror! Whatever else. He may have even slept in it at one point!
That was their reason for not changing the mattress. It was 12 months old. My son has had to have chiropractor sessions to sort out his bad back. Not something a 14 year old should have to endure.
Avoid this company at all costs becasue their independent evaluators are not. Even when we approached the furntiure ombudmsan, they say that B4B cannot be evaluated independently because they are already independent. Eh?! Makes no sense. We then tried section 75, through our credit card, to get our money back. They wanted us to pay £250 for an independent evaluator. The mattress was only worth £330. There is basically no recourse.
3 words of advice; Avoid, Avoid and Avoid
5 months ago
Dennis Hennessey
Really helpful. When we had a problem with the mattress it was no problem to get it changed.
9 months ago
Tariq Alkhayyat
Very helpful staff.
2 months ago
Carly Schild
PROS:
- big parking lot,
- ample choice of furniture.
CONS:
- just as all other stores in this area,
- staff keeps on shadowing you the whole time (can be really annoying),
- quality on some items is questionable,
- very poor value for money.
7 months ago
Dj Ampp
Variety of products, nice and calm atmosphere inside.
5 months ago
Megan Alissa
Service not great, love the product though
5 months ago
Kevin Higbee
Best place to buy beds
1 month ago
Toni Repko
Not pushy sales, helpful service
6 months ago
Ao Shen
shop displays various beds, including the type that raise like car boot for storage. noticed that its online price could be understandably cheaper, while in the shop some may have even better discount .
1 week ago
Ibrahim Mohsen
Great service and prices
8 months ago
Tony Gee
Best bed ever had
2 months ago
DaughterOfYahudah
Ok range of mattresses
4 months ago
green kitty
Felt like we were being sold to the whole time. No time left to test the beds, constantly being watched and sold to. No care for what we wanted, just spouted all the sales lines.
3 months ago
Travis Elliott
Very helpful staff
5 months ago
Joseph Summit
Done that
6 months ago
Shanna Charles
Quality but expensive
1 week ago
Andy Goodman
A bit expensive
4 months ago
Wayne Randall
Poor choice unless you like massive headboards
4 months ago
Karlya Webber
Very helpful and professional
4 months ago
Elena Dzahlaeva
Zaista veliki izbor kreveta
3 months ago
