Halfords - Hemel Hempstead
Auto parts store Halfords - Hemel Hempstead, 251 London Rd, Hemel Hempstead HP3 9AA, United Kingdom:
220 reviews
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Address: 251 London Rd, Hemel Hempstead HP3 9AA, United Kingdom
Website: halfords.com
Phone number: +44 1442 246388
GPS coordinates
Latitude: 51.7389267Longitude: -0.4734759
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reviews
Monica Erwin
Went to Halfords Hemel Hempstead on a Sunday as both my headlights failed on a the journey home the previous evening. They did a bulb check & found both bulbs had blown. There was a short wait but the technician was courteous, efficient and knowledgeable. Given the choice of two brands, both at a Competitive price for the bulbs.
1 month ago
Zach Brown
Absolutely useless. I purchased 4no bikes and accessories online including "experts" assembly service. After that I spoke to the customer service who confirmed that when we arrive to collect bikes everything will be ready and all accessories fitted. Got tracking and email confirmations that everything has arrived and ready to collect. When we went to the shop bikes were not ready, no accessories fitted and half of them not even delivered. It took "experts" an hour to adjust 4no seats and print out the paperwork. I went back in a week to collect remaining accessories but they said that accessories no longer available which turned out to be a lies because I went on their website later and purchased it with no problems. On the first ride one pedal came off and it turned out to be different from the original. Tyres deflated, other pedals and fittings loose, bell was broken, reflectors missing etc. Disappointing to say the least...
3 months ago
Alan Katzen
Served by a really knowledgeable and helpful guy called Andrew from the bikehut.
On every visit I have been served with really friendly and helpful advice.
Full credit to this chap for his really helpful attitude ????
1 month ago
Caitlin Sommer
I know it's hard to get cycling stuff at the moment so the shopping experience is not great. I couldn't get the item I when I dropped in so had to order it click and collect and make another trip. Paying in advance then removed the opportunity for me to claim a discount I was entitled to (I'm pretty sure a large portion of customers will have a discount from their work or British cycling or from cycle to work scheme). The queue for the till on Saturday afternoon was 4 customers and no one around to help the cashier who looked embarrassed and stressed.
1 month ago
Steve Woods
Very good variety in the cycle section
3 months ago
Michele Miller
Nice store with lovely staff, especially bike dept. Very easy to contact via phone for product stock too.
3 weeks ago
David Hoy
This was getting a car seat and the lady was great and friendly and had experience in what she was talking about. Thank you for a great visit
1 month ago
Mariyka Kolyesnikova
My grandson wanted a stunt scooter for his birthday.
We had looked online but had no idea whether he needed a 58 or 72 cm handlebar?
We went to try out the scooters in the local branch of Halfords to get some advice.
My experience today has highlighted how much I have missed shopping with real sales assistants during the pandemic.
Delighted to visit Halfords in Hemel Hempstead.
Clean and socially distanced with plenty of hand gel to stop transmission when trying different models.
Friendly, helpful and honest advice, as well as excellent service today in-store from Matthew.
Thank you, delighted with my purchase.
1 month ago
D Buster
My trip to Halfords to purchase some windscreen wipers was as usual a quick and pleasant experience. The staff were helpful, pleasant, knowledgeable and incredibly quick. I would recommend the Hemel Hempstead branch to anybody. My friend who also needed wipers went there a few days later and came back smiling, all done efficiently and quickly.
3 months ago
Renee Jackson
Professional welcoming and knowledgeable staff greeting to one of my favourite stores! I felt safe and looked after for sure - it is refreshing to know how seriously Halfords take measurements to their customers safety and their own too in this uncertain time. Thank you for the reassuring experience!
2 months ago
T Banacek
Amazing. Had a crack just smaller than a £2 coin. Once Darren had fixed it i had to ask him where the crack was. Would recommend in an instant. Fabulous work.
1 month ago
Robert Byczek
Always has good stock of all the things I need. I would recommend a lot of their own brand tools too. The sockets are especially good
1 month ago
Robin M
The staff were extremely helpful and went out of their way to help resolve an issue I had with a tool that had a lifetime guarantee. I cannot fault their attitude in any way and it was a pleasure to shop there unlike some other places I have visited
1 month ago
Matthew Chow
Great branch, staff are very helpful and the place is clean. A bit dim on the lights, but nothing to complain about. Great experience every time.
1 month ago
Kalaya Mayan
Good customer service as usual and easy access to all departments for bikes and cars. With free and secure car park.
1 month ago
jnluis soza
Very good and friendly bicycle service at a reasonable price.
3 weeks ago
Debbie Dominicus
Went in for roofbar parts and whilst Shannon didn't find them on her system initially, she asked another colleague, Darren, who advised her where to search on her screen. She kindly wrote down the part numbers for me, so I know exactly what to ask for next time I go in to order them.
2 months ago
Chandler Fruehan
Fast friendly and helpful staff made what could have been a difficult task easy and pleasant and fast
1 month ago
Pinja Rovamo
The bike team were so very helpful and friendly! Even though the workshop was fully booked, Luke was kind enough to repair my puncture on the spot. (My luck ran out that day, so this was music to my ears). He even took the time to educate me on the differences between tubeless and clinchers, pus how to spot the difference. He carefully inspected it all and checked to see if I was happy with the tyre pressure and tension on the quick release. He did this in (what felt like) less than 5 mins! What a great service and thank you Luke, you saved my day!
1 month ago
Matt Koper
shop staff were pleasant, helpful and abiding by social distancing rules. the shop itself was easy to navigate through and sufficient stock of items required. plenty of parking as well.
3 months ago
Lewis Horton
Very happy with Hemel Halfords. Went to grab a few bits & get a bike repaired. I have heard horror stories about Halfords & bike repairs but honestly they were friendly, quick & efficient. They went above & beyond to help me & I have to commend their service. Thank you ????
6 months ago
JM Budrow
I placed an order for a dashcam to use over the bank holiday weekend. My local store is Watford, but I selected Hemel Hempstead store as it was showing up as ready to collect after 1 hour. After paying online, I received a call from the store saying the item was not in stock and they had placed an order for me from the warehouse. I was told the item would arrive in store on Tue the 1st of June.
Now, the only reason I selected this store was so that I could get the item on the same day as I needed it for the weekend. If I could wait I would've ordered from my local store and waited a few days.
I asked if they could have it delivered to the Watford store and they said I would have to cancel my order and place a new one with a different store. I can't do that as I paid partly via giftcard, and refund is not straightforward in this case.
If they didn't have the item in stock they could have called me to let me know first before placing an order on my behalf. Now, after all this wait, I'll still have to go all the way to Hemel to collect it.
4 weeks ago
Elena Evsikova
Went to halfords in hemel for a drivers side wiper, paid to have fitted & a lovkey girl from the store fitted it perfectly, her name.
Daine, xx
1 month ago
Mary DeFazio
Visited Halfords this morning, excellent service as always. Lady at the till was very helpful and Aaron who did my car check was fantastic, professional and knowledgeable
3 months ago
Grant Morse
Fantastic service having my child’s bike repaired highly recommend
1 month ago
JT
Friendly store, helpful staff, easy parking. Recommend
2 months ago
Parwis Vatankhah
Great experience at Hemel branch with good social distance and great customer service. Really pleased with the fitting of my dash cam and helpful advise from the fitter
3 months ago
Greg Fletcher
I had a booked service for my Boardman Road bike which had cost me £1000 seven months previously. I was having problems with the chain coming off repeatedly.
1. I had to wait a long time to be seen.
2. When they had assessed my bike I was told both the front and rear chainset needed replacing. Total cost of the service would be £286. I was horrified to think so much could be wrong after 7 months. I politely said this but was told a premium bike had expensive parts. My view is that if you pay that much for a bike it should last a lot longer. I’m hardly Laura Trott doing thousands of miles. I went for a second opinion elsewhere as I couldn’t afford that amount of money. my bike is now serviced and working fine with no new chainset needed actually. Cost £68.
I feel completely ripped off by the experience and won’t be using Halfords again.
1 month ago
Hunter Wood
Our headlight bulb blew just as we were setting off. I Googled Halfords and found they were still open. I called and they told us to drop in. Within 15 minutes we were back on the road. Very efficient lad who dealt with us and the car in front of us in the queue very professionally. Just like an F1 Pitstop! 10/10 ????
4 months ago
Vimaladevi Palanivelu
bought a boardman bike on the ride to work scheme on good Friday . the girl that helped me was so helpful and friendly brilliant service ..
2 months ago
Tim Morin
Super-helpful and friendly bike team (as always) when we collected my son's new bike and brought our two existing ones in for a check and book in a service.
3 months ago
Dennis Watson
Great service from the minute I entered the store. A special thank you to Victoria for a job well done ????
3 months ago
AGW LOGISTICS
Knowledge of products was great and they provided exactly the item I needed.
1 month ago
JP Covel
Excellent service. A shame I didn't get the name of the young man that fixed my bulb. The shop was Covid secure. Arrows on the floor to direct people so as to minimise contact. I needed to change one of the front lights of my car, but I didn't know which one. I told the young man that I wasn't sure which of the front lights require changing. I was expecting him to roll his ???? and say "women" but he didn't. He promptly said no problem he will deal with this in a minute! True to his words he came out under 2 minds and fixed it. If there was any criticism I would say the guy that attended to me could put a bit of a smile ???? on his face.
3 months ago
Chad Petersen
Had two motoring requirements, both bulb replacements but awkward to access, recently. I was very impressed by the knowledge and quick work of the Halfords colleagues, Aaron and another, who did the fitting for me. Top marks!
5 months ago
Joe Boardman
Great service and even under the current Covid measures. Staff very friendly and happy to help
3 months ago
Pavel Savastyanov
Good staff, professional and adhering to Social Distancing measures and making sure customers were too in a good manner. Queues not to long and didn't wait long to be served. Made it easier to shop and browse and even pick up stuff you hadn't come in for. Good branch.
7 months ago
atef khurshan
Staff were very helpful and informative, I was in and out within 5 minutes with exactly what I needed.
2 months ago
Mary Sisk
Great service today at Halfords, lovely staff and super helpful
1 month ago
Angela Williams
Quick and efficient service. All ordered on-line and collected 'click & collect' with no issues. Helpful and friendly staff.
4 months ago
Gavin Gibson
first class service on our bike repairs well done????
1 month ago
Alicia Friedrichs
Excelent service staff very friendly and happy to help
The shop was Covid secure. Arrows on the floor to direct people so as to minimise contact.
1 month ago
Nathan Nickerson
Had what I wanted and the price wasn't unreasonable.
1 month ago
Claudete Matos
Went in to get a headlight bulb change - service was excellent. The guy doing the change checked all the other bulbs and wipers, and even cleared some wet leaves out of the windshield guttering! Excellent.
8 months ago
Ian Grossberg
i wouldnt go to halfords to buy anything, despite the fact that i got the message saying my order is ready to be picked up, it wasnt. i had to wait another 3 days, which it hasnt been a problem, but when i went back the second time, whoever was at the bicycle department, he canceled my order, so basically, not only i have drover 40 miles, but i have already paid for my order, and my order has been canceled "by mistake", so money taken and no bikes. .... definetely a no no for shopping.
3 months ago
Sara Ali
Great customer service very friendly quick and easy visit
1 month ago
Tumark Rashaun
Good store and good experience always. Good precautionary measures taken in COVID times and I was well served by staff member.
6 months ago
Janie Smith
Not very crowded but entrance and stairs to 2nd floor monitored by staff. Wanted mains powered inspection light, but only battery powered available so went to local B&Q who stocked a product produced Ring. Bought that, seems fine.
3 months ago
Jaime Plumley
Smooth transaction polite staff and knowledgeable, asked if hard wire next base kit would be ok for series 2 dashcam they said it would and they were right.
2 months ago
Tracy
My two experiences at Halfords recently with Aaran and Ollie were exceptional Aaran who helped me with my car before the mot was enthusiastic, helpful and committed to what he was doing, friendly and so easy to deal with. Ollie to went above and beyond when someone had hit my car he took pictures and was a witness to the incident. I can’t recommend Halfords enough. Thank you .
8 months ago
