Evans Cycles

Helpful supportive staffs

This is the second time of going there and on both occasions I have found the manager (grey haired gentleman) brash, arrogant and almost rude. Seems like he doesn't want to help. I asked him if a cycle shoes comes in half sizes, to which he said no. I then asked a young man, who apparently does off road bike racing, who was very very helpful, keen and chatty who brought me out a large number of these including the ones I liked in half sizes. Just glad the young boy was there as I would have walked out not to return, especially as the manager was the same on a previous visit.

I attended this bike shop (not my normal branch) and my experience here was welcoming. I was the only person in the shop yet I was made to wait to be seen. The lady at the counter with blonde hair wasn’t the friendliest and I honestly felt like because I was black that I was instantly judged or not treated like a valued customer. Will not be coming back to this branch again. There also was no diversity in their staff! Evans do better.

I've been in on a couple of occasions to this store to inquire about purchasing my first road bike and have no complaints. (I've seen a few reviews mentioning here about nobody being able to help on the shop floor. They are there, I think it's just testament to how hard these guys are working to give the time and great service to every customer.) The staff in here are extremely knowledgeable, I was helped by a very polite and pleasant Jane who helped me to spend my cyclescheme voucher. I'd done plenty of research online but she made sure I definitely got the right size frame and even got a second opinion from the manager just to be sure. So excited to collect my new purchase. Even though it was extremely busy they were professional, prompt and made sure everyone was looked after. Great job.

Very helpful and friendly staff. Got my bike from here and guys are always happy to give advice and fix things if necessary. Special thanks to Mikah from the technical department (sorry maybe got the spelling wrong)

Poor costumer service!!!!! I'm not gonna buy anything from this brunch. Manager didn't want help us at all ,she even was upset that I was trying to talk to her. She shouldn't be a manager .

Not a very nice experience. We have bought 3 bikes from this branch but we wont be going there anymore! After calling unsuccessfully to enquire about servicing my children's bike (which we bought from them), I had no option but to turn up. When I got there with my two children, the first thing they said to me was what are you doing here? we are very busy... I know staff are under a lot of pressure, but at least be polite and have manners, specially in front of children.

Jane was a superstar. Popped in this Sunday, and she went over and above. Really helped me narrow my choices down, and in the end we got there. Good knowledge, and good experience. Will be back, and highly recommend Jane and the staff.

My bike had a problem with the rear gear set so I dicided to take it to Evans in Wimbledon for a check on Saturday. The mechanic cheked the bike, identified a problem to the rear derailleur and told me to come back on Monday so they would have fix it. I went back to the shop on Monday morning. There were different people working on that day and nobody was expecting me. At that point I explained the issue to another mechanic who seemed to be annoyed and said that since I didn't buy the bike from them he wouldn't fix it. The other mechanics were listening to our conversation and were laughing. It looked like they were making fun of me. I felt really unwelcome, and found the employees very unprofessional. I walked out and brought my bike to another local shop where they fix my bike in less then 20 minutes. Avoid this shop!

I arrived today, after much research online, excited to get some advice, guidance and to try a few bikes out. None of the staff seemed interested in offering their support, only saw 3 staff members and they were all occupied with eachother or other tasks. Another customer approached them, recieved a curt response and left looking displeased - how intimidating! I was browsing for ages and once I decided to just ask for help, they'd all disappeared! Felt bizarre to be in such a large shop alone... waited another 5-10 mins and just walked out... shame as they are the closest cycle shop and have now lost my business. Isn't the same Evan's I remember from my childhood.

I have been in the shop a few times, but their customer service has always been appalling. There is normally no one to help or assist you on the floor in any way. The workshop on the other hand has given me good service. On the whole, I stay across the road, but it is my last resort.

I went in to exchange a pair of Enduro gloves which had split across the base of the thumb (there are a number of reviews about this model having this issue) I had to wait fifteen minutes before I could speak to a rather blunt female member of staff who told me she would 'honor it on this occasion' if I could find my size in the model. She then rudely added "no refund!". I chose to change the gloves for a different brand and paid the little extra. By this point, she had wondered off to speak to someone else. Leaving three people at the till. The staff appear overwhelmed and under staffed. I also have to question the mistake with consumer rights and wonder if this is a policy from their management (someone else appears to have had a similar issue here within the last month) The store has a pretty good selection of clothing, accessories and bikes but you'll have to overlook the issues outlined above!

Nice, big shop. Didn't have the tyres I needed, though I could order them on line.

I went to Evans Cycles in Wimbledon on 17 Aug in order to buy a first pair of cycling shoes for my road bike. I was served by Alex aka 'Beanpole' and he was absolutely fantastic - he was incredibly patient, helpful and really went the extra mile to help me. He gave me loads of really great advice and was very honest with his recommendations of which shoes to buy. He then set up the cleats on my shoes which I hugely appreciated and gave me tips on riding whilst wearing them. He's clearly very passionate about cycling and wants others to enjoy it as much as he does. And then he even gave my bike a once over to make sure everything was in working order and made a couple of quick adjustments. What incredible customer service and help - I can see why he's mentioned by name in so many of the reviews on here! Thanks very much Beanpole - I'll definitely be coming back when I next need some help.

I bought my bike there and the serice provided by Robin was absolutely outstanding! I've tried many different bikes and been guided carefully through the options. His knowledge and experience was exquisite. Patient and understanding customer's needs. If you want the best service in town - ask for Robin! btw the bike is amazing and exactly what I needed!

Used to have good service. Post Covid they’re pretty rude and unhelpful. Won’t be going back.

The servicing team was super nice and helpful. Their online booking system is not working properly but they fixed my bike anyway.

Had an excellent experience buying a new bike from Evans. Sam was super helpful over the phone and then Alex was great in-store, explaining me everything I needed to know about the new bike and more. He followed up by email about something afterwards, as promised, which was great after a not so smooth interaction with Evan's central customer support team. Trust restored! The in-store team really turned my experience around completely and I'm happy that I can stay a Evans fan! Thanks a lot Wimbledon team!

no one ever pickup the phone , been calling for ages now. all other stores pick up but not this one, sutton store blatantly told me " Wimbledon store will never pick anybody's call , you are not the first one to complain"

My son’s bicycle brakes, and mine, were completely worn out - and Evans employee Mikah provided excellent service during our four visits to the shop. He helped us choose new brake pads online, as there were none left in the store. He replaced my son’s brake pads, and then mine. Even though my bike is old and a bit temperamental, Mikah remained positive and encouraging throughout. We now have safe brakes and cycle more confidently - and without my bike screeching down hill! Very professional service. Thank you!

Very helpful and friendly staff. I had damaged my pedal to the point where i couldn’t get it off my bike. Even though I hadnt bought my bike through them, the staff were more than happy to remove the pedal and fit the new one...free of charge! Great customer service giving their time for free, you don’t get that much these days.

Great service from Robin and the team. Local shop to me and always come away looked after

Bought a lock that unfortunately didn't fit and was told I could return it. When I tried to return it the clerk told me they now only provide credit or swaps but not refunds and the system won't even allow it. He said this is Sports Direct's policy. Everything the salesman said was a total lie. He was able to easily refund my card and Sports Direct do provide refunds. I officially have no reason to ever go here again and will only shop at Amazon or other bike credible shops from now on.

Called in on multiple occasions and spoke with Alex who couldn't have been more helpful; a passionate knowledgeable guy who got just what I wanted and helped me whittle my choices down to about 3 bikes. After much deliberation and help from Alex deciding between discs or not and carbon and aluminium I finally made up my mind and went back to order the bike. Unfortunately on the day I went in he wasn't around and the three young guys manning the front counter couldn't be bothered to price up a bike and a few bits and instead suggested I have a look on the website and add up what I want then come back in. That would be easy if all the bits I wanted to order were listed online. It was like they were actively trying to get rid of me without ordering a bike. Ive never experienced anything quite like when trying to handover thousands in a shop. I may call back in an order with Alex but that experience really leaves a sour taste in the mouth.

Beanpole was extremely knowledgeable, easy to speak with, and clearly passionate about bikes. He patiently listened to all my questions as an adult returning to cycling and gave a lot of advice and support. Super helpful!! Due to covid supply delays I unfortunately won't end up getting my bike from here, but I won't hesitate to visit for service and accessories because they clearly know what they're taking about here. Thanks again beanpole!

Staff today showed a complete disregard for social distancing and safety measures. The first sign as you enter the store does ask you to wear a mask and respect social distancing but the staff clearly didn’t get the memo. I was browsing the helmet section when a staff member brought another customer over, pushed past and leant straight across my partner to grab a helmet off the shelf that we were browsing. This brought four people from three households within quarter of a metre of one another. Comes down to safety, principles, manners and respect. I hope the brand don’t endorse this kind of behaviour for their own sake. Wont be returning and shall purchase my equipment elsewhere.

My wheels were stolen while the bike was locked up last night. Pretty gutting, but I popped into Evans to get it sorted as quickly as possible. Service was pretty amazing. Alex (aka Beanpole?!) helped me out. He had set aside some wheels for me when I called in the morning. When I got in with my sad-looking frame, he seemed determined to get me back on the road asap. He put on the wheels and tuned my gears and brakes, teaching me what he was doing the whole way. I've gone from a horrible situation to just being excited to get out on my fancy new wheels! This is why you should go into a shop instead of buying online. Very happy customer.

Excellent customer service. Big shout out to Alex (Beanpole) who fixed today my Shimano pedal cleats which were poorly installed by SIGMA Sports 2 weeks ago. The cleats were lose and I lost 2 bolts cycling yesterday which almost cause me an accident. Alex (Beanpole) fixed it for me today and also pointed that the position of the cleats could be improved just by observing how I stand (at Sigma they just installed the cleats without any personalized attention). At Evans Wimbledon I had also the opportunity to be well served by Alfie and his Manager too in other occasions since I bought my bike (elsewhere). I will always comeback to this store because the attention you get from their staff is superb.

I've used this branch of Evans several times over the last 2 years and got great service every time from the knowledgeable staff. They have also fixed my bike 3 times. Most recently they repaired my bike chain very quickly and free of charge.

Quality and compliance is number one. I have been with Evans for 20 years and I have never had a problem

I went in search of a few accessories as a new cyclist and the staff, particularly Alfie, were so helpful. They made excellent recommendations and got me what I needed. Highly recommend!

I've Just had a fantastic experience at Evans Cycles in the Wimbledon branch! Mervin was fantastic, he fixed my bikes issues quickly and efficiently. Would highly recommend

Beanpole went above and beyond on Thursday to help me with my bike. Missed his break to help me at a time when they were so busy. Thank you. Today had another very positive experience. The mechanics are so helpful. Thank you once again.

Beanpole was very helpful in helping me put the bar tape on my bull horn handle bars. Absolute legend, would recommend him to everyone going to Evans Cycle. My g!!

A good store, fair prices. The staff Simon was really helpful. Thanks!

Went in after buying a bike to get it professionally put together. We were served by Craig, he was a total legend. Did the whole thing for a tenner, was cheerful and had a great chat in the height of a Pandemic. Even when the line was super long, he was calm, collected and kept every reassured they were moving as quick as possible. Young guy who has made one of our first shopping experiences since lockdown seem stress free and most importantly easy.

A regular flownof customers in the vast shop. Very helpful technical support at the back who can fix anything.

Wasn't sure what size for EMTB so went in. Mark and his team provided excellent customer service, bike was delivered in record time. After collection had issues and Ollie visited my house on the day and resolved it. Shop where staff love what they do.

After initially not being helped, Alfie came to the rescue. I would strongly recommend asking specifically for Alfie as his knowledge and advice is honest and extensive. I will 100% be buying a bike from this store solely based on my experience dealing with Alfie.

Zero customer service, zero empathy. If you want to spend £1350 on a bike and have it break in three days, then you're better off throwing the bike in a river. They can't answer a phone because apparently wiping it down after is too much of an ask, but they can sit next to it when it rings and rings. They can't take the phone off the hook either (too much effort). You receive a message saying your bike will be ready at 5pm and the next day you collect it you're told the message was for a replacement bike they ordered for parts (which wasn't ready either). Apparently bikes come without pedals nowadays too. They offered to give me a replacement bike that had no pedals on it which was nice of them, except the bike was a different size. I took my bike in on the Saturday and I was told it will be fixed as a matter of priority so when I came in on the Thursday after no one answered the phone, the manager asked a member of staff if they could "order the parts now", which they done, so it was just sat there the whole time. I've just left the store after the mechanic started raising his voice to me like I had the cheek to be unimpressed, so when I raised my voice back I received a patronizing tone before he walked away. It's a shame because I love the bike but you're not allowed to road test an ex display for the same reason they can't answer a phone - COVID.

Very happy atmosphere with very happy staff. I would like to thank Craig who managed to take my pedals off after several of large strong men tried before! I will be going back and nowhere else! Thanks again and see you soon

The good points, big shop, good selection of bikes, Ben in the workshop was very nice and helpful. The bad points, the rest of the staff I dealt with were unhelpful, unprofessional and incompetent. I ordered and paid for a custom bike in Feb, after four months of contacting staff in the Wimbledon shop and the customer service team they advised they couldn’t fulfil the order and cancelled the order. Evans were kind enough to give me a £150 gift voucher for all the issues (thank you) but advised it would take up to a month to refund me the money. Evans are fine for buying anything standard, if you want anything custom a strongly recommend getting a delivery date in writing before ordering. Note: The Wimbledon manager has recently changed so there is hope he can improve the shops service.

Went into the store today to look for a bike part for my handlebar grip. Mervyn helped source the exact part from the workroom. It was a really good experience in store, and the service was excellent, thank you.

Great experience getting my new bike tuned up on the spot! Be aware though that they are all super busy working on bikes and serving customers face-to-face so I STRONGLY advise you to drop by the store and NOT rely on emails and phone calls if you want to be helped QUICKLY.

I had a brilliant experience today in Evans. I picked up my bike after ordering it through the cycle to work scheme, and Craig at the front desk was exceptionally helpful - helping fit on a bottle rack, lights, and carrying it up to my car and putting in the boot for me. Top customer service despite what has been a challenging time for bike stores.

Had quite a few very good experiences: - They ordered 2 pair of shoes for me. Different sizes, because I couldn't decide. And then after trying them, I kept only the pair that fitted me best. That's a very nice service. - A few times I came to request a little help with my bike. To change a pedal that was stuck, or a small gear setup. They helped nicely, gave some tips, and didn't even request for any payment. It wasn't big things for them, but still, it was very nice. Thanks to them

Fantastic service from Rob and the team. Went above and beyond the expected level of service, very knowledge and friendly!

The service is terrible! I was looking to buy an electric bike. Looked at one yesterday, the guy would set it up for me to test today. When I came in, the guy at the till informed me that “they did not sell electric hybrids” and I had to inform him that, indeed you do... nothing had been prepared, no advise and very little interest. I left and will buy it elsewhere...

As a summary of my experience, I would say that there are surely some good products in Evans Cycles but I feel that the staff have let the store / brand down a bit. I would say the customer service is not really meeting the standard. Personally, I feel that the customer service in Halfords is a lot better and I would really recommend going to Halfords instead. Full story of my encounter at Evans Cycles Wimbledon:- On 19-June-2020, I placed an order for a road bike online and collection of the bike in-store was scheduled to be 16-July-2020. On 27-June-2020, Evans Cycles sent me an email and informed me that there would be a delay, the revised arrival date of my bike was 22-July-2020. However, on 13-July-2020, I received an email from Evans Cycles stating that my bike was built and to be collected. I also received a text on the same day asking me to collect my bike between 5pm and 6pm. It was rather short notice, but they did not offer me the option to reschedule. When I arrived at Evans Cycles Wimbledon, they first said there was no record of my order and told me that I had made a mistake. After I insisted and showed them the proof of text and email I received from Evans Cycles, they checked at the back and found my bike. A gentleman delivered the bike to me. As this was my first bike and I was new to cycling, I told him that I was hoping to get some advice from him about this bike and also on the accessories that I should be getting, e.g. how to choose a helmet, pedal, lights, tools etc. However, the gentleman passing me the bike was not very keen in explaining to me. I told him that I was expecting a £10 voucher for a collection order above £100, as advertised on Evans Cycles website. Only then he gave the voucher to me. I quickly grabbed a £49.99 helmet before the shop closing at 6pm and paid £39.99 using my credit card and partially with the £10 voucher. After I arrived at home and read up on some guidance in choosing a helmet, and tried on the helmet I bought, I realised it was too big. About a week later, the Halfords store near where I lived reopened after the Covid19 lockdown. I went inside Halfords to get myself a suitable helmet at last. On 26-July-2020, I went back to Evans Cycles Wimbledon to return the unsuitable and unused helmet and asked for a refund. A gentleman in the shop refunded the portion (£39.99) I paid with my credit card. As for the £10 voucher, I asked if I could have that and use to purchase something else. However, he denied that there was ever a £10 voucher and I had already been refunded what I paid. He claimed that the helmet was priced £39.99 and that I had only paid £39.99, hence I should not be expecting a refund value of £49.99. I was disappointed as he raised his voice and sounded like I was lying to get a £10 voucher in front of his other colleagues and customers. I kindly asked the gentleman to look at the price tag of the helmet and scanned the barcode of the helmet to verify the price was indeed £49.99. I showed him the proof of purchase of my bike, the receipt of the helmet which stated a £10 reduction with voucher and balance payment of £39.99 with my credit card, and asked him if this was not Evans Cycles policy to reward customer a £10 voucher for in-store collection of an order above £100. He was not very happy with my question. At that point, I felt like I had already proven my point, so I told him to forget about the voucher as I was no longer interested in making a purchase in-store anymore. However, he turned away and went through some invoices, tore out a voucher and passed it to me. And said, “Forget about it, just take it. It is not worth [inaudible] talking about it.” I have purchased some accessories from Halfords instead of going back to Evans Cycles. I must say that their customer is top notch in comparison to Evans Cycles.

Very helpful and professional staff. Thank you Mika (hope I spell your name right) for fixing my brakes and for explaining me all the reasons and outcomes.