Leicester Lettings

I've rented with Leicester Lettings for over ten years and can say that the quality of service from them is second to none. Very tidy properties, helpful and courteous staff, very competitive rates, an ideally located office, long established and always professional. Basically, you can't go wrong - I've been recommending them for years.

Avoid this letting agent, but especially avoid Lower Hastings street. I rented 2 flats there. Also see Jamie Lewis lettings on Yell (same company/management, new name from bad reviews). BE WARNED! Huge risk in renting with them if you care to read: At this point I am saving my money to sue them in full, having taken another (formal) mould test in the flat before moving out, sequestered dated medical records and emails, cooperating with the council and having taken legal advice. From all this experience in the 2nd flat, now 4+ months since leaving - I still have chest pain and aches. I am being referred to lung specialists for mould related and perhaps long term immune/inflammatory disease, having had blood tests and an x-ray prior. This is the worst part of it all, and honestly not exaggerated. I have pain when I sneeze… In the 2nd flat I eventually involved the council and send them youtube videos (I sent many over a lot of issues, but here are 3 relating to mould), because they did nothing. The council are forcing them to make repairs before they re-rent: (Seach 3 videos under the channel 'benjmainleicester' on youtube). The first flat was physically nice, heat-able, priced well in fairness, however, at some point, someone was coming into the property and stealing from a neighbour’s room, who had to have their door lock changed at her expense. This escalated to arson, tripping electronics and leaving the front door open at midnights (the latter 2 happened at the same time)! The police were involved as it was next door this was happening, and they spoke to me too r.e. what was happening, and told me to ring the agent to change the locks – agents refused because they said it is not their fault. But they said they would fix it, and nothing at all was done. This got worse and worse, leading to high stress and worsening mental health. I stupidly signed with them again, but had to pay £200 for this whole transfer! The 2nd flat (on youtube) was massively under-insulated, all single glazed and drafty, and focally, mouldy. As an inexperienced renter, but with hindsight, I now gather was there was pre-existing mould ( I thought exposed brick work in the laundry room), and more mould emerged in multiple rooms. When I moved out, I took my couch and furniture of the lounge wall and there was mould behind the entire wall, but not at all on my couch. Again, in hindsight, the entire of the downstairs has the wallpaper stripped back from the floor to half way up the wall and repainted, indicating the damp course is gone/not installed. I tried to remediate with the head and assistant manager Wendy and Sophie to leave immediately through exacerbation and poor health. I told Wendy about all the issues specifically, and she would not even maintain eye contact at times - she seemed so exacerbated about my issues, especially when raising the first flat r.e. mental health and how unfair that was/ their duty to make the building safe. Also my physical health in the present flat. On the 2nd flat alone I lost £1.4K in continued rent to be paid. Most importantly, when I brought up about legal action, both Wendy and Sophie in essence threatened that they could make me pay the full 12 months, which is not even true as I have a termination procedure, but they also raise how they would chase my guarantors for monies. I will be clear here - management does not care, and I have never lost faith in people so hard and fast. Sophie is pleasant, but fundamentally does nothing to actually fix the core issues as assistant manager. Its all superficially the cheapest option that actually does nothing or very little. Wendy, as head manager, I am genuinely disgusted by her behaviour and lack of humanity. After this I involved an environmental officer from the housing council, who are now forcing them to make many changes before they are allowed to rent the flat again. The summary is when it comes to money - they simply do not care. They will repaint over mould between lets until the walls come crashing down.

Very good and friendly service. Helpful and polite, and professional. The woman I spoke to seemed to be well informed and got to the point quickly. Overall a good experience.

Such a nice letting agents to deal with. From renting in October-19 to now, they have been amazing. So helpful with queries, maintenance and the staff at the office are so efficient. I have never had a call where I’ve not felt like they helped me, not that I’ve had any real issues to call about. Sophie is my go to in the office, so friendly and helpful. The maintenance guys I’ve had come to the flat are very friendly too. Overall very cleaning building to live in, with lovely cleaners who come weekly to maintenance the cleanliness of the building.

Friend and polite, the team in the office are always welcome and Abby delt with my query in a extremely professional manner

I have been a tenant of Leicester Lettings for 3 years now and I would have no hesitation whatsoever in recommending them to anyone looking for a rental property. The office staff are always prompt and friendly with any help or questions and their maintenance team are always prompt with any isuues, which are rare.

Viewed a flat and was pleasently surprised the office and how they do viewings was very Covid safe. the flat was nice just not big enough for what I needed. hoping to go back and view a bigger one soon

Really friendly and helpful staff and quick to resolve any issues.

I really recommend Leicester Lettings if you are looking for affordable housing, especially if you are working part-time. The manager Sophie is so helpful :-)

Leicester Lettings offer amazing properties to rent! I would definitely recommend them to all my friends and family!!

Recently moved into flat. Leicester Lettings have worked hard to ensure all support I needed was there without any fuss. When I reported minor issue it was dealt will quickly. Today telephoned and they had their DIY man turn up and make good. Excellent service, happy with flat and feel if I need advice or any help in the future Leicester Lettings staff will be there to help me. Thank you everyone for a brilliant service and flat.

The customer service is actually amazing and the staff are always so patience and willing to attend all issues and requests made

Any issues I have ever encountered have always been dealt with promptly. Sophie in the office is brilliant. Gets things done and always gets back to you.

Friendly and professional team, excellent customer service, always answers any questions quickly

I have been told by the citi council housing office that this people dont charge diposit but they charge more then diposit

A grear response from leicester lettings.good service and very proffesional work carried out.very pleased with the outcome.

Great customer service, very friendly!

Very good communication with the staff. Very pleased with the accommodation.

Great living place, really happy and friendly team!

Believe that perhaps they should have more resources to give coverage of their property’s they do their best with what they have available .

Fantastic service, All the team were very helpful.

Fast response times and very friendly staff. Brilliant service and speed

Great company to work for - provided lots of experience in lettings and property management. Always friendly staff willing to help and the team in the office assist in whatever way they can. Maintenance team always do their best to make sure they resolve any problems as soon as tey can.

Only had good service from L.L bar one instance when it came to replacing a cooker. I will however say, that i've had to make contact with LL numerous times recently for various issues. Throughout all of the correspondence Sophie has been absolutely fantastic. Quick to act, efficient, professional - give her a raise!

Only been with LL since December 2018..so far Ive had no problems. My flat is to high standard... Found the staff very approachable and friendly. Would highly recommend LL. One happy tenant.

Never had an issue with this company. Im in second property with them and they have always been very helpful and very friendly and polite when I go into their office. I'm happy with them and would recommend them to my friends too.

Didnt have keys in the plastic wallet for one of the flats

very professional. Very good and smooth paper processing and other official work.

Amazing service!

I have been with Leicester Lettings for 3+ years, and have always received a first class service. Even though we moved around a few times within their properties, they were always very helpful and understanding. They are straightforward with their fees and their staff are really helpful and caring. Their properties are in immaculate condition and it's easy to get maintenance out to fix any issues. I want to say thank you again to Wendy and the team. Tobi

I have had one viewing only and the agent showed us 2 flats newly renovated. The staircase was clean and maintained too. The flat wasn't the nicest but the landlord would let us do some changes if we wanted to. I have also heard that this letting agency is good and people are pleased with it.

Great landlord. Been a tenant for a number of years now. The staff are always very helpful and cannot do enough to help when needed. The property is always very well maintained. Would highly recommend.

Absolutely amazing service and everyone there was so helpful! Wendy and Sophie helped us alot and gave us the best chance at securing the most perfect flat for us! Thankyou so much Girls!

Staff is very friendly, places for rent are affordable. Easy to find.

Outstanding service level, having been a tennant of Leicester Lettings for my last two properties I can highly recommend. Nothing was too much trouble and they made our letting experience hassle free. Thanks guys !!

ive been with Jamie Lewis 8 years and ive loved every minute the flats them selves are well built so quiet and warm in the winter communial areas are well kept. The high end (miele) laundry facilities are a bonus! i take great pride in my flat! As for the office staff i actually like going into see them!! so thanks Jamie! julian

*to respond to the reply. Their customer service is abismal, as alot of reviews state. They DO NOT carry out repairs untill you push it and threaten to take it out of the rent. Donating to a statue isn't charity work. Your website outright lies abort donating to shelter which I checked. You do not offer good service at all. I would wait weeks for Wendy to contact me about any form of repair or complaint. Didn't fix damp, which I have photos of, didn't fix a broken door, a broken window, a leaking shower, leaking taps, tried to charge me for all of it even though it is entirely the landlords fault. Tenancy agreement as I said is legally invalid. Says you're allowed access whenever, you are not, at all, ever allowed access without permission unless it's an emergent. Your awards mean nothing as there are no real awards for landlords or any rules for you. You have 1* ratings everywhere apart from for students. Because they're your cash cow. Absolutely disgusting agency. They claim to donate to a homeless charity yet don't accept housing benefit, after contacting shelter, they've actually said they don't receive anything from this company. The actual owner jamie, had to change the business name because it had such a bad name before. They use workers that have no previous experience, no qualifications, aren't vetted or checked. They turn sheds into studios and rent it out as a property. I know someone who was a personal friend of the owner and said how many corners he cut to get where he is. Even Leicester County Council tell people to avoid this agency. If you're a student you'll be okay. But don't expect repairs to be carried out, don't expect them to secure your deposit. They also carry out an illegal "6 month holding deposit" if you have no guarantor. They don't use it for rent, they steal it. Then, the tenancy agreements. They're also illegal. They have things in there to get them out of repairs, allow them to illegally enter your property, but clearly don't know the actual law stating youre allowed to deny all access without you in the property, you're also allowed to change your locks but they threaten to charge you. They by law cannot do this either. A word of warning. They'll leave you without heat, their properties are not epc rated, they will threaten you. Jamie will send abusive contractors over to intimidate you. And don't even get me started on the actual fact they let out properties to drug dealers, knowing they're drug dealers. But not people who have fallen on hard times. Before long they'll end up on the rogue landlord register. Trading standards are aware of them too.

Great team headed up by Wendy! Fair, good value, no fees - always recommend Leicester Lettings!

This company doesn't even deserve 1 star, they absolutely scammed myself and my partner out of our money. It all started with severe damp issues in our flat, which resulted in the walls growing large amounts of mould and floods of puddles under the windows. It got that bad that we had to rearrange our furniture so that it was as far away from the windows as possible. Leicester lettings were useless as soon as we told them about our problems, they sent their handy men out to tell us that we 'didn't have a problem', one of them even blamed us for the excessive damp because we were 'cooking' and 'having a shower', what did they expect us to do in our home? Eventually we ended up getting the council involved and then all of a sudden Leicester lettings wanted to help. Their solution was giving us an industrial dehumidifier, and promised us it was cheap to run. It was 'so cheap' that it hiked our energy bills up so much, that we owed our energy provider £500. If you value your health, wellbeing and your money, avoid Leicester Lettings at all costs. These issues not only costed us financially, but it caused a great deal of stress for us both. We had even had 'damp co' round who agreed that we had severe issues, in which Leicester lettings refused to help us with. AVOIDAVOIDAVOID

Description in ads not accurate, wasted my day

1 star does not reflect how Unreliable, Dismal & Laughable this organistion is (if We can even call them that ) They are full of surprises - no consistency at all. I guess that 'landlord of the year' title lol a few years ago went to their heads ! Every year they get progressively Worse ! All they care about is Code students ! Keep taking on board these so called 'Sales Executives' in their office who are really just silly pretenders from uni who are trained to just see £££ as soon as anyone walks in the door & show total inconsideration.. Cannot Wait for my tenancy to finish this time! AVOID -

Although they concentrate on Students Lettings, (CODE Students), this is the Residential side of the business. My young brother rents a flat through them and they have looked after him and are always willing to listen and help.

Excellent customer experience and knowledge

Quite shocking business practice, to note that I was taken to court for a possession of the property, since I could not sign a new contract, owing to my pressing need to move to a bigger place, all I needed was just some time to get a new place - this was happening, although I was still paying the new rent regularly following on from their recent rent increase.

Nice and friendly staff, however the flats I viewed badly maintained

have a look at some of Jamies other propertys search youtube for landlord of the year

Pleasant and helpful

Easy, quick and simple

Great experience!!!

Couldn't be happier with my experience!