OnBoards store | Folding electric scooters
Motor scooter dealer OnBoards store | Folding electric scooters, Arch 4, Manor Place Depot, Angel Ln, London SE17 3FR, United Kingdom:
207 reviews
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Address: Arch 4, Manor Place Depot, Angel Ln, London SE17 3FR, United Kingdom
Website: onboards.co
Phone number: +44 20 3794 6897
GPS coordinates
Latitude: 51.4885223Longitude: -0.0974874
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reviews
Dale Miller
I went there this morning to fix an issue on my zero 9 scooter ( disconnected cable).
They fixed the problem promptly and in a professional manner.
From now on I will use them for servicing my electric scooter. They also have a great range of accessories and electric scooters at great price. I definitely recommend.
1 month ago
Kevin Graczyk
GREAT PRODUCT, EXCEPTIONAL SERVICE!
PERFECT IF YOU HAVE NO SPACE.
I bought the OnBoard X8 back in September 2020 to use every day for my commute (a total of 12miles) and it changed my life!
I haven't rated it straight away because I wanted to test product & service long term: now they truly deserve a great review!
The scooter is sturdy and reliable, equipped with back & front lights.
You have the possibility to try it, which is great.
The battery lasts long and (if I charge it when at work) I can enjoy maximum speed (~29 Km/h) for the whole of my 12 mile commute. If not charged in between, it still 100% brings me back home, just on slightly lower speed for the last part of the journey back. Basically it never leaves you on your feet.
It takes very little to less than 2 hours to recharge and the energy consumption is almost nothing. The charger tells you when fully charged and the display shows the remaining charge when riding (with a sound alarm when the battery is low) - both very useful features.
It's perfect for me as I have little storage space: I remove the battery and bring it home upstairs, while folding the scooter to remain in the basement.
Last but not least it's worth to mention the most reliable service you can find: if you have any sorts of issues just call them or pop by their shiny brand new shop in Elephant & Castle: they'll take care of you (with a big smile).
I strongly recommend this product: it's a reliable and green solution that saves you so much time and money... and it's great fun!
5 months ago
Mark Ames
I paid for a new bike and received a rusty bike as seen in the photos
1 month ago
Michael Munster
Excellent and quick service! Very happy with the work they done on my scooter and they are very friendly too! Will definitely recommend them!
1 month ago
Val Ruiz
The shop has got a bit of organisation to get on top of on a busy day as it took me almost half an hour to just get on a scooter and try it. Also, you have to pay for parking in the area but if you speak to them, another guy pulled up outside to a bay of some sort (save yourself the parking costs). After, I was seen to, the service was top notch, I was able to try out the scooter I wanted and Alejandro even called the next day to check if everything was well with it as I had bought it in a rush. Their mechanics are also good and pricing is excellent for repairs.
2 months ago
Daniel Rosengart
The guys are great and all their scooters are amazing.
Good customer services.
Congratulations on their new store. I really like the store and how the scooters are arranged.
10 months ago
Oleksandr Kozachynskyi
Highly recommend this store bought two fat wheel electric folding bikes, excellent bike no problem getting up the steepest hills. Customer service is exceptional answering all my questions fast and efficiently. Definitely would use again and recommend
1 month ago
Grace
Alejandro has been really good. I've had the X7 for two years and it's still in good condition after using it everyday for my main commute.
Things break like tires and controllers but they can fix it straight away. Customer service is good. Products are good.
2 months ago
Michael Stanton
I've visited the store as I was interested in buying a scooter the man that was working at the time was so rude and had a stinking attitude. Not the type of place you would want to spend your money. I spoke about this issue with some people I know and they've also said they had really bad experiences there. Taking people's scooters to fix them and then returning it not fixed and expecting more money. There are several shops around. Do not spend your money here. I'm not sure if it was a race matter or the man just doesn't know how to communicate with customers but it wasn't nice at all. Some people have had good experiences there as I've read the reviews and those people all have one thing in common. Anyways I will not be going here again and I don't recommend it either!
3 months ago
Raymond Shelhart
Great experience, their customer service is great. Went in to look for a scooter and found the perfect one. Amazing. I’ve recommended this store to my friends i’m sure they’ll find their perfect scooter
2 months ago
Chico Huff
My experience was Great! i've tried before several other scooters including the most popular brands but nothing comparable with the one I own now! Super happy with my beast ( Neo 9 )
1 month ago
Jared Bierman
Visited today to pick up a scooter for a friend. Needed a particular model and also a seat fitted, with not much of a time scale.
Tom was amazing, super friendly and helpful.... went out of his way to accommodate what I needed..... even carried the scooter to my car for me!
Great place, warm team, perfect service, incredible products!! Cheers guys!
6 months ago
simone assaad
I was so scared I couldn't fix my scooter after 8 months of troubles.... until I found Onboards ! They have totally restored the scooter it goes better than ever before!
Onboards are a1 friendly professional and most all .....They fix the problem !
I'm over the moon????????????
2 months ago
Lauren Matthews
lovely customer service!!! Everyone was very friendly and provided outstanding customer service!!! Would 100% go there as they ensured if everything was fine with my purchase!!
2 months ago
Veronica Richard
I bought my scooter from these guys about 9 months ago and have had no problems at all with it. I Have just collected my scooter after bringing it for some maintenance and was impressed how cheap there prices are compared to pure scooters who charge a fortune just to change a tyre. I have also recommended these guys to other people who have go on an purchased a scooter and also been pleased. Keep up the good work guys
5 months ago
Nestor Noria
Very tiring and draining experience, I notice that these e scooter company's have no issue with payment time but the work always seems to have a issue a hour after riding or even less.
I'm still paying for what they did today, they never soldered the wires and it was a messy job which needed to be tidyed up, by another scooter place due to this one of my indicators are broken already which I'll be getting fixed by my more local shop next week
when taking it another shop they said that the new throttle programmings wasn't right hence why your dying out on 2 bars, this happened last night. I work for Deliveroo they know this, I was doing a order at this time luckily I was on the road to drop the delivery off when this happened and not a long walk back home!
I have a lot more to say, in terms of customer service and my experience but I do the have time to write a Novel....
Maybe they are a bit understaffed?
Maybe another mechanic?
Maybe less stress on him so he can take his time?
I'm not quite sure but... Good luck
3 months ago
Dawn Fouch
I took my scooter to the onboard scooter shop located in the Se5 area.
For them to customize the lights ,brake ,indicator ,side light and head light .
I am so happy of the way they connected the lights on my scooter it looks super great
2 months ago
RL Pelshaw
Great place to buy. Ordered the X7 and it arrived the next working day. Had a flat front tyre straight out of the box, so called and spoke to Tom who was super-helpful. Jorge arrived the next morning (in the pouring rain poor chap) and sorted it on our doorstep. 5* products and service!
7 months ago
Eddie Douglass
Looking to buy a scooter and this place is the person I dealt with were very informative quick response also nothing was a problem for this reason I will be purchasing my scooter next month from them
First class customer service goes a long way this company defo has this
Thanks again and hope to deal with you very soon
1 month ago
Derek Lariviere
Well you would normally have a cooling off period usually 14days with 99% of places
I was also told that even if the scooter was faulty you won't give a refund just fix it
My friend bought me the N8 scooter and although it's a good scooter the battery doesn't last as long as I need it to so I went to take it back for a refund after 3days and riding it 3 or 4times.
Then I was told they DONT accept returns as it's been used. But you have to use something to know if it's right for you!!!!!
The guy I spoke to had a really bad attitude so now I'm stuck with a scooter that I don't want.
WOULD NOT RECOMMEND THIS SHOP AT ALL EXTREMELY BAD POLICIES AND CUSTOMER SERIVE
HONESTLY ITS RIDICULOUS
2 months ago
Twist Mist
The staff was really nice if you go here they will look after you
1 month ago
Steve Ajnoha
worst repair place to take your escooter. They take in the scooter saying that it can be repaired and next day say that it is not possible to fix. Since when is it not possible to fix a scooter. And then they ask for a £15 charge which they have not said to me before I left my scooter in for repairs. My motor and back brake were faulty, they haven't even checked the back brake which I told them about. There was displayed on the monitor e-001 which on the internet indicates motor error, and that was literally all they have said to me and when I was there they explained that is was a motor error and couldn't find a definitive problem, so I basically paid £15 for them to read off the internet what e-001 was for Kugoo M4. Worst place to take your escooter for repairs, I do not recommend at all.
2 months ago
Debra Pereversoff
I bought a fold up fat bike from OnBoard it's a beautiful bike I love it .I had a problem with it so I call them at onboard and there after care is second to none they were fantastic.i called them and they called me back till I got my bike running.so this is a really big thanks guys from Keith merritt
2 months ago
Riku Partanen
Went there to buy a X7 and it was after closing hours yet they still served me exceptional service.100% recommended.
3 months ago
Kdean
Hi every one I’m not Here to give false review to any one But I must say the truth nothing but the truth ( this guys R supper decent and they R very pleasant guys and from the bottom of my heart I recommend them ) p.s most important they will not rip you off and they highly caring and honest people so for that reason you should go try them your selves , they where honest and very reasonable with pricing and most most important on time ti ti tick job Done . When I went to there shop was expecting 350 £ bill & they only charged me 50 ( I was going to burn my scooter to say the truth ) but now I love it thanks to Tom and Gorge they lovely people and from now on this guys R my guys for life ( respect ) thank you Tom ???????????????????????? truly grateful ????????????
9 months ago
Achsha Jones
Good customer service and rate the shop to the max
1 month ago
Katie Richardson
I just bought my electric bike at Onboards. I'm extremely satisfied with the service provided. They have a new store and I was delighted with the different options of electric bikes, scooters and accessories that they have to offer. Also, there is an excellent technician to any maintenance you might need.
I researched a lot before buying and found the best cost-benefit at Onboards.
They built my bike and left it with a high performance.
I just want to say thank you for the great acquisition and I would definitely recommend.
8 months ago
julie ahlberg
I recently bought 2 e-bikes from onboards. I had a good experience. The patience of Aliandro and Tom was great. I had loads of questions and they took time in helping me decide what I wanted. They even helped me trial the bikes in the back of my car, to make sure both the bikes fitted. This was after a wizz up and down the road. They were in the process of expanding the business to the next rental, but still found time for me. The local parking was not a problem if you go prepared to pay online. So far we are very happy with our bikes and are looking forward to our planned cycling holiday. Thank you Onboard. Regards David, Kevin, Peter, John.
3 months ago
Aimee Hill
Great people very helpful with problems fast shipping well recommended
3 months ago
Randy Smith
I have just purchased an electric scooter from this company and with all honesty this was one of the best transactions I’ve done in all my years.
The owner is very professional and helpful, the product is exactly how it’s displayed.
I will be definitely coming back to purchase from this company again.
He provides a test drive of the product prior before purchase which is more reassurable.
I would highly recommend purchasing from this company.
10 months ago
Brandon Crow
Brilliant service! Juninho is the best scooter mech in London and rest of the team are friendly and helpful. Much better than Pure Electric and more reasonable prices.
4 months ago
Thirukkumaran Srinivasan
I was honestly quite skeptical at first but this is a genuine home business. We were met by Alejandro who gave us a warm welcome and took his time explaining the specs of each scooter before a test ride around the blocks.
We bought the X8 and are really happy with the purchase. The e-scooter is well built and very sturdy and has an impressive battery life. It came in it’s original box packaging so you know you’re dealing with a genuine seller here. Payment is very straightforward too!
Many thanks Alejandro, we will be recommending you to friends and family! E-scooters are now a coming-of-age revolution and we hope you become really successful :)
Hazera
10 months ago
Thanh Dao
What a great company. Bought 2 fat wheel e-bikes & have been chuffed to bits with them.
Had a problem with one of the batteries not charging up properly so had to contact Onboards for advice.
They were fantastic, I posted it back to them & they sorted it out without any hassle at all.
When we are out & about on our bikes we get a lot of people asking about them, what they are like to ride & are they value for money.
Our answer every time is, they are awesome! before we purchased e-bikes we done a bit of research & decided Onboards had to be the ones to get.
I would defiantly recommend Onboards.
Thanks Guys.
Roy & Lynn
5 months ago
Lucas Walker
Excellent customer service. Very good maintenance service. Beautiful new shop. Highly recommended for all electrical vehicles needs.
8 months ago
Zane
This has been my best buy ever.
I love my scooter. I've had it for a month, thinking it would take me forever to learn how to ride with confidence. But I'm scooting around my local area like a true pro!!!
It's brilliant on the roads and can also handle pavement.
I'm spreading the word, it's absolutely awesome????????????????????????????????????????
11 months ago
Kristina Sequeira
Bought a X7 on Saturday. Quite happy with the scooter itself. Disappointed with the service I received though. The guy doesn’t know how to adjust the settings on the scooter which is totally hard to believe. He tells me he sold loads of X7 scooters, I’m literally gobsmacked that he told me he will email the pdf the following Monday regarding the settings for the scooter adjustments. Anyway, he still didn’t emailed me the pdf instructions. Never mind, I managed to find the instructions on YouTube luckily!
6 months ago
Steven Corrigan
Brought my Ninebot Max original tyre with a wheel to replace. And they did it! Although it is completely not their specifics. (Most of the scooters doesn't have self sealing tyres)
Very happy to be back riding. Missed the possibility to get a proper coffee.
Thank you guys!
8 months ago
Jeremy Bonk
Was looking for a electric bike found the right placevery helpful and friendly people who well help and advice
5 months ago
Jeff Lawler
I just bought a UFO scooter from OnBoards. I totally enjoy my beautiful scooter, never thought l will love riding it so much.
Totally recommended. The team shop is very nice and helpful especially because they are aloud you to test the scooter before buying. I wanted initially to buy an expensive one but because the boy from shop didn't seen me very confident on it he was happy to recommend me a much cheaper one just to make sure l will be happy and safe on road. That's a rare gesture. Really happy.
Thank you so much Alehandro! ????
1 month ago
Carlisle McGee
my name is F, Osawaru. i was recommended.by a friend to ONBOARDS ELECTRIC SCOOTER. I was really impress with the team of friendly staffs and dedicated workmanship which is second to none. In fact i bought myself the highest spec of long range scooter from this company {Neo 10 X}. i strongly recommend any person hoping to buy electric scooter to visit their show-room. A lot of good scooters ranging from street commute to long-range spec. Also they repair scooter of all kinds with extensive spare-part accessories with affordable price. Happy Christmas folks. Osawaru
7 months ago
Shannon Rollins
I bought the electric fat bike II, I am really happy for my new purchase I recommend it
6 months ago
Areef Sd
When I went there they assisted me they were very nice and helpful I was very impressed my experience there was incredible there was this guy big thanks to Nachito I really enjoyed it there I really liked it there I was very pleased with the quality of the electric bike and the price was a steal everybody is asking me where I got it because they've never seen this around london.
7 months ago
Mike Hecox
So happy with our scouter, it’s been a total game changer. Super fun to ride, quality build. Easy to use. Love it. And the service was personal and top notch too. Thanks
11 months ago
Justin Tillman
Seller really helped me out. Instead of closing down, he waited for me one hour. On a bank holiday. Lovely. The scooter I bought rides just fine . Thanks!
10 months ago
Mark Hiersche
Friendly atmosphere, very professional, and reasonable prices.
4 months ago
Latoya Mccallum
Two very polite and knowledgeable guys , we was able to take the scooters out for a trial first to help us choose which was best for us and after a good chat we left with 2 new x8 scooters
And can I say we took them out for a ride this evening while the roads was quite and we loved them brill,
Thank you so much guys
These are fun , practical and costs affective
10 months ago
chaitra c
I have not purchased anything yet hence the 3 star but I did accompany a friend to buy one and I was impressed with the customer service received.
9 months ago
Melissa Scamman
This is my first scooter. I bought the X8. I travel from Hertfordshire to his showroom in East London.
Alexander took an hour to explain and show me how to ride the scooter. He thoroughly ask me what I need and recommended what's to my requirements. His customer service is second to none.
I will certainly not hesitate to recommend anyone to him.
I wish him all the best and may his business continue to flourish. I hope one day he will open a branch in North London.
1 month ago
Love Love
Bought 2 scooters from them, best customer service and aftercare. Wide range of scooters and wouldn't go anywhere else, can't recommend them enough #scooterlife
6 months ago
Sangita Roy
Alejandro is amazing! I had an amazing shopping experience yesterday. The Mantis lite plus is the real deal. If you’re looking for top range e-scooters without having to wait till end of July to receive pre-orders from other retailers. You have to hit up OnBoards ASAP. Highly recommended.
23 hours ago
