Leicester Sexual Health
Medical clinic Leicester Sexual Health, Haymarket Health, 1st Floor, Haymarket Shopping Centre LE1 3YT, United Kingdom:
30 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Haymarket Health, 1st Floor, Haymarket Shopping Centre LE1 3YT, United Kingdom
Website: leicestersexualhealth.nhs.uk
Phone number: +44 300 124 0102
GPS coordinates
Latitude: 52.6369127Longitude: -1.1323283
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reviews
Ezra Lange
Today, I called Leicester Sexual Health and spoke to a lady named Carol to book an appointment for my wife, but she however she refused to book it because my wife cannot speak English. I told her she can speak Hindi and I could translate for her but Carol refused since she could not speak English and said she had to come alone for the appointment and not bring someone else with her. There are two things that are I think illegal. First, she said that she could not speak English and because of that she could not book the appointment. Secondly, she, according to Carol, had to come alone and bring nobody but herself to the appointment.
Because of this issue, I do not know how to book the appointment for my wife. I did not see or read any information that says a patient must speak English to have an appointment booked.!!!
1 month ago
Chris Bruen
Very good Customer service, helpful and polite lady’s working there. Doctor was amazing and helped me when I needed the most. Can’t thank him enough.
Thank you.
5 months ago
Joeyena love
Not friendly with foreigner! The stuff on the phone is very impatient and shows no pity to the patient. She refused to let me reserve any appointment even though I said I could wait. Terrible
1 month ago
CSER
I've just tried to call them and it says they're now closed, how does that make sense when the open times are half 8.
3 months ago
Richard Meyer
The staff was inpatient and laughed at me when I phoned them about my case as my English is not very well.
3 months ago
Ka Je
Looked for details on line, website tells you to ring and make an appointment due to Covid-19 and no walk-in allowed. Rang and pressed option 1, linrs were busy and call was dropped, no facility to leave message or call back. Cabt book an appointment on line. Very poor service ????
7 months ago
Lynne Kokoski
Excellent service provided here. I walked in the other day and was able to get seen. Felt extremely sorry for the staff as people were shouting at them because they had to wait. Of course you have to wait. It’s a walk in service.
Just looking at other reviews on here makes me laugh. People saying they have to work and loose money if they take time off work. Its your health. Exactly the same if you went to A&E.
Very helpful staff who helped with my needs. Thank you
2 weeks ago
Patricia Smith
NOTHING happens if you press option 1! It tells you that if you need to know about the opening times, you need to go online, then it cuts you off! If you call again and press option 3, someone VERY RUDE picks up and they say "Press option 1" KNOWING THAT OPTION 1 DOES NOT DO ANYTHING! I told him I already pressed option 1 and he said keep trying and then he said "Yeah, I know it cuts you off!" What?!
I strongly believe common sense NEEDS to be explained to this type of people!!!
2 months ago
Heath Coile
Hi all, I had an appointment here today and I highly recommend it, everyone is very helpful and friendly considering the amount of people and work they are dealing every day.
You have to wait a bit, but not much, they are really trying to sort everyone who's coming even if they don't have an appointment .
I had an appointment and everything went lovely.
2 months ago
Joshua Gregory
Absolutely amazing staff!! Felt light headed having a coil fitted but the staff (a Dr and Cassandra) were so lovely and made complete sure that I was ok and that my blood pressure was fine before leaving the clinic. Faultless service from start to finish.
1 month ago
Jake Push
The staff here are really nice. I wouldnt go anywhere else but I am trying to call through and press option 1 and nothing happens? What's the alternative?
2 months ago
Natasha Harris
I've tried calling 3 times on 3 different days. The first 2 days I called way before they closed, but the phone lines were closed. The third time I was put on hold for 40 minutes only to be told there was a system failure. When I went in to make an appointment in person, they told me I had to make it over the phone.
Update: I ended up waiting for over 6 months for an appointment (they said it'd take 12 weeks) and they never got back to me. I would never recommend this clinic to anyone.
10 months ago
betty gjesdal
This self serve check in is a joke!!! Why have staff who are experienced in using the computer standing there doing nothing whilst watch people struggle checking themself in. Go back to how it was. It's a waste of time, and it's a longer process
2 months ago
Aniket Jadhao
I have been seeking help for 3 days. NHS told me to call the clinic and make an appointment with them which I tried and no one picked up the phone for hours. I have literally been on the line for 2h and 45 minutes and no one picked up. So I finally decided to go there in person and an awfully rude older lady at the front wouldn't even listen to me and told me 'I need to call and book online'. When I informed her that I did try to do that, she told me I could "go to the place I am more comfortable". The worst experience ever. Definitely not recommend. -10 for lack of professionalism and empathy!
6 months ago
Mazlan Mahfudz
The clinicians themselves are professional and exceptionally attentive at their job, however, you are going to be very lucky to even be seen by one. I have been to St Peter’s Clinic and never had any trouble getting an appointment as I always turned up early and queued and waited. Now the clinic has moved, it is near impossible to get one. The “walk in and wait” clinic on Thursdays is completely misleading as it is always fully booked with appointments. This is totally understandable if they did not advertise it as a walk in clinic. Luckily, I won’t have to return here in the foreseeable future as my GP surgery has been able to schedule an appointment there for what I needed. I really think there needs to be a good rethink of the way the appointments system works.
8 months ago
Pradeep Mishra
Was travelling one hour to be seen at the clinic. Two days ago the afternoon clinic was close due to unforeseen circumstances. I took another day off from work to travel to Leicester. Toady again, staff meeting. Clinic will b reopen in the afternoon. So frustrating! Why the website did show that the clinic is open? Again, on Saturday morning the website showed clinic "opens soon". Hmm on the clinic door notice, that will be reopen in few days! Wasted time and money three times. The system with bookings and website need to be adjusted definitely!
5 months ago
Trevor Trimble
Confidential? Embarrassing waiting outside for doors to be opened on display for world to see. Should not have moved this service. Yes it is more accessible but less confident in this. Further more lack of security and crowd control. People rush in when the doors open. People try push in. Witnessed one lady telling a guy he was pushing in. He was threatening and passive aggressive and squared up to a vulnerable lady who was pregnant. This place needs a security guard. Sooner or later a fight will break out and I fear for public safety and good order.
3 months ago
Debbie Mccarty
Came for a walk in at 3 and left at 6 without being sen, wasted a lot of time waiting and the staff gave me no updates until i asked how long id have to wait and was told i'd be next at 5:10 and then ignored me for the rest of the time. Why have a walk in service if you have to wait for hours to be seen?
3 months ago
LifeTimeValue LLC
Awful experience. States walk in is 3-6. Arrive at 4pm. 4 people in waiting room. Told its too busy and to go somewhere else with no sympathy or care. What do we pay our taxes for with a service like this?
4 months ago
Ric Fahle
They do not even deserve 1 star..when st Peter's was at it previous location it was fab. However it had change. I want to get the implant out as I have been having problems for 3 months now but since they have moved to the haymarket there is NEVER any app left. They tell me to basically walk in every day or phone every day to see if they have one available but they never have. I have used £5 a day to get there and back to find out that they have nobody there to do it even though I rang and was told that I would get seen that day if I went down...it is absolutely ridiculous!! Its a 5 minute job (not even that!) Would much prefer to take it out myself then to waste my money and time every single day!! ????????
2 months ago
David Gregory
Have to wait for hours even when you have the appointment booked. In general I am happy with the doctors.
3 months ago
kunal nayak
Brilliant staff, very humble and caring, thank you
3 months ago
Thomas Donnelly
How bad this clinic can be. Booking a appointment when they don't have the FULL results of urs tests. Thanks for wasting my time and making me losing my work shift for nothing
4 months ago
Matt Lajoie
This nightmare clinic is constantly changing dates and times, never answer calls. ????????????????
3 months ago
Redbird Rucha
Too slow. Coventry one is faster. Avoid this one.
5 months ago
Vincent Nicolai
I have been waiting on the line for 23 minutes and every time the hang up before i could speak
3 months ago
Madeline Johnson
Useless wouldn’t do anything told me I had to come back tomorrow, some ppl have to work all day and the weekend
6 months ago
Magnus Koski
Great service! ????
2 months ago
Thomas Paintin
Overcrowded. Waiting list is 2 hours+. Avoid at all costs.
6 months ago
Joshua Sestak
Great experience with confident staff!!!
3 months ago
