Ultimate Outdoors
Outdoor clothing and equipment shop Ultimate Outdoors, 3-5 Thames St, Kingston upon Thames KT1 1PH, United Kingdom:
202 reviews
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Address: 3-5 Thames St, Kingston upon Thames KT1 1PH, United Kingdom
Website: ultimateoutdoors.com
Phone number: +44 20 8102 0142
GPS coordinates
Latitude: 51.4100646Longitude: -0.3071610
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reviews
Tanmay Mishra
Wonderful service today from friendly, helpful staff in this store. As a total novice, I wanted help and advice on walking poles. The man on the door directed me to the area I needed, where another man showed me what I needed, adjusted them …
2 months ago
Theo Porter
Great outdoor! Still open in lockdown too!
5 months ago
Tina Palmer
I took my bike for full service. guy called Jonathan, he was really helpful and friendly. He serviced my bike perfectly.
1 month ago
Taylor Williams
Ordered 3 items, didn’t receive them, phoned them up to be told they took the payment but never passed the order to their warehouse. Informed that for them to push the order through will be another 14 days! Asked for a refund and will purchase elsewhere.
2 months ago
Charlotte Weeks
Knowledgeable staff, always ready to devote quality time to giving you proper information - in this case, on the right kind of hiking boots to purchase for a holiday to Cornwall.
3 weeks ago
Jeremy Reinford
Terrible customer service. I bought some boots, they did not fit so I returned them. Ultimate Outdoors then confirmed receipt of the returned goods. I was told to wait 14 days for my refund. Nothing turned up so after contacting them I was …
3 months ago
Jennifer R
High quality camping/hiking/cycling type store with wide range of supplies. Upmarket kit with upmarket prices.
2 months ago
Timothy McNamara
Brilliant salon at the moment really helpful staff
2 months ago
Jamie Morris
Ok let's not forget the killer virus out there! If you are trying to avoid them by not going to public places but need a break, then staying out in the open might be crossing your mind. Ultimate Outdoors, is a good place to go to for almost …
3 weeks ago
Clare Cason
Will never order with ultimate outdoors again. First order went though on my bank account but company had no trace of order. I then reordered and didn’t receive a dispatch confirmation after 8 days (£3.50 delivery for 3-5 days) . Iv had 6 …
10 months ago
Melanie Waterbury
Twice I ordered with them and waited patiently for a week only to be told that my order had been cancelled. Refunded less than I had paid for the items. You can understand these are difficult times but this is just utter incompetence.
10 months ago
meg f
Very bad service!! I bought some months ago an electric bike (2100£), and now that I need to repair something in my bike, one of the members staff gave me excuses to not waste his time and find a solution, he told me that he can not help me …
7 months ago
Sarah killian
It's Match 2021, we're still in lockdown. We were out for a walk and noticed a sale here. As we entered we were told nothing could be tried on. For that reason I did not purchase the coat I wanted and I've given it a mediocre score.
2 months ago
Jerome Olaloye
Currently good sale. Footwear department has friendly amd knowledgeable staff. Good time to grab a bargain for outdoor activities.
4 months ago
Bonnie Noel
I bought a jacket from this retailer, it was really poorly stitched, the threads were coming out of hood and on the zipper area,they gave 2 pounds off,absolute joke ,dont buy from this company as the customer service department has great …
6 months ago
Joseph Bishop
They have some good products but the customer service is weak at best. Many staff work there but not many seem to care to be there.
8 months ago
Danny Davis
He'll the heck are they allowed to be open when other clothes shops are closed
1 month ago
Santiago Sanchez
Great stock, reasonable prices, experienced, polite and friendly staff, would recommend and visit again.
10 months ago
Donna Mauck
Friendly staff and helpful advice. Tidy and spacious store. Don't stay too long because there's so much stuff you'd like to buy! He he, I'm glad I was with someone to restrain myself. This place has everything you need including bike stuff.
3 months ago
Rebecca Samuels
A few good deals here, I got what I wanted with no issues. The assistant was very attentive but she kept coming over too many times rather than letting me look.
11 months ago
Variedades Doris
My favourite shop in Kingston, I've bought lots of camping stuff here. Great selection, friendly and knowledgeable staff, well laid out. I've taken back defective goods and there was no quibbling.
2 months ago
Milanda Marshall
Will never deal with these guys again - took my money for a pair of boots and sent an order confirmation - said they cancelled my order by email and refunded my card - but no cancellation email or refund received - refused to discuss a …
3 months ago
Kris Huie
Good service and a wide range of gear.
3 weeks ago
Valerie Phipps
Great service. Big shout to Matt very helpful.
9 months ago
Frances Nathaniel
Terrible company. Ordered a tent and they said it would take 10 days. Every couple of days i got a text saying we are working hard to send it. 16 days later i just get a refund in my bank. No email, nothing. I had to cancel my camping trip!!!!
10 months ago
Craig Spencer
There should be zero star option. Do NOT order from this company. Super disorganised. I ordered 2 sleeping bags over 2 weeks ago. It had a 7-10 day lead time, which is long, but ordered anyway as I had 18 days before trip. On day 14, still …
3 hours ago
Adam Boisvert
Having a sale the mo!! Good sale too! Friendly & helpful staff!!
8 months ago
Manas Bende
They had what I wanted and were helpful, plus the prices were good
11 months ago
Beth Webb
Fab sale on and good prices for outdoors clothing x
11 months ago
Eric White
Staff was very helpful
3 months ago
Lillie Yarbrough
Very good experience in the shop, helpful staff, felt confidence to return to the store with social distance markings on the floor & signs
1 month ago
David Bruce
Great customer service and the manager went way above and beyond to assist with my purchase of a zenobia 8 tent!
1 month ago
Austin Waldron
Very kind and helpful staff, answered all my difficult questions (I'm a new camper!). I only went in to collect an order and ended up buying a tent as well as there was an extra 15% discount which beat the online offer. With so much to …
2 months ago
Mark Walker
Just don't make any order, it will never come to you.
4 months ago
Rebecca Kennedy
Great emergency bike service from Jonathan and the rest of the team - went out of their way! Much appreciated
1 day ago
john john
I bought some trousers from Millets on line. They were a size too big. Exchanged at Ultimate Outdoors no problem. Happy to help. Thanks.
3 months ago
Matthew Carter
Their tea (Brew tea company) is excellent (decaf and normal). Food choices very good and excellent taste. Homemade soup and fresh sandwich was great. Air fried chips very tasty and low fat. Well worth a lunch or tea stop. Shopping here for outdoors camping and walking stuff we have often bought some really good deals in the sales.
4 months ago
Emma Luttrell
Great discounts at the moment, and good equipment
10 months ago
Angelo Sousa
If I could give zero stars I would don’t purchase they don’t send goods or give refunds customer service are rude and don’t have a clue avoid at all costs
6 months ago
Justin Savickis
Fantastic. Huge store, well stocked. Special thanks to Dale who was extremely helpful and patient. Got exactly what I was looking for.
3 months ago
Risa
I always look in here when in Kingston, good tip is buy a £1 tent peg puller, or anything cheap and get 15% off your next purchase, like a £400 tent for example. Check with staff first in case they've stopped this.
6 months ago
Michelle Kramer
Plenty of choice and great customer service. Process are reasonable too, although I visited at Christmas sale.
2 months ago
Amir Rahmati
They had an alarm going off at regular intervals, causing considerable stress and making us want to get out of there
7 months ago
Lynwood Waite
No one could tell me which shoes were waterproof and breathable, suitable for a tropical climate
3 months ago
Ramin Safaie
I bought a walking stick in this shop today!!
It's unexpected to find a walking stick in place intended for active and sporty people. I went inside and asked one of the staff if they sold walking stick And to my surprise he said yes we …
4 months ago
Marsha Revere
Very good customer service with knowledgeable staff, I was purchasing hiking boots, and being first time buyer of this type of boot I had no clue what I needed to look for. I tried multiple of shoes on and was in the shop for over an hour …
5 months ago
Jessica Kirby
There is a cafe shop with a small soft play at the end of the store
3 weeks ago
ANONYMOUS Crew
Good quality well stocked
11 months ago
Diana Hardy
Staff is very helpful
8 months ago
Alaa Almasri
Nice big shop and you can browse without being harassed.
2 months ago
