Bensons for Beds
Bedroom furniture store Bensons for Beds, Unit C, Shannon Corner Retail Park, Burlington Rd, New Malden KT3 4LP, United Kingdom:
39 reviews
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Address: Unit C, Shannon Corner Retail Park, Burlington Rd, New Malden KT3 4LP, United Kingdom
Website: stores.bensonsforbeds.co.uk
Phone number: +44 20 8336 2302
GPS coordinates
Latitude: 51.3991253Longitude: -0.2446330
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reviews
Pati Partee
The delivery men gave us notice of their arrival and took the mattress up to the room required without any fuss, despite it being a tight fit. Both wore face masks and were lovely to deal with.
1 month ago
Ghaith Askar
Andrew was a breathe of fresh air and a pleasure buying a bed from, his service was friendly, he was extremely knowledgeable and nothing was too much trouble. This really helped us pick the right bed and we are very pleased with our purchase.
Would highly recommend this company and this member of staff in particular if you are looking to buy a new bed.
1 month ago
Elizabeth Sullivan
Alex the salesman was really nice, and knew the products. The store was very COVID friendly.
Update: the bed was delivered, and the delivery men were very nice. They wore shoe covers and facemasks, were efficient and courteous. Before they left they checked to make sure I didn't need any more help. All in all a fantastic experience. Also the iGel beds are SO comfy!!!
1 month ago
Kadir Galgalo
Now that the bed is finally installed, I do like it. However, too much delay in delivering the bed from the point of purchase. Although the bed is great and the delivery was fantastic, I'm not so sure I'll buy my next bed from Bensons. Blame it on Covid if you like, in the end I had to wait 5 months for the bed to arrive. Not acceptable that I moved in a new home and had to sleep on the floor for so long. I also had to chase a few times to see where the updates are on the order.
2 months ago
Jennifer Jamison
When putting bed together they failed to remove the plastic around the slider feet before putting them on. I did not notice this until after they had left so had to lift a very heavy bed to do myself
1 month ago
c T
The men who delivered the bed were very polite and efficient. They put it together very quickly. However, upon carrying the bed uptrend stairs it caught on the ceiling and scraped and paint and plaster off
7 months ago
Habib Nasiri
The bed is super comfortable. Mr. Salesman and courier are very polite. The product arrive on time.
6 months ago
William Lane
Really nice salesman, good hygiene status using doctor paper for trying mattresses, good selection of matresses, off putting was steep stairs or extremely slow lift.
2 months ago
Susan Hanks
DO NOT SHOP WITH BENSONS FOR BEDS! They trick you into buying beds and lock you in so you can't get a refund!
I was miss sold a bed with a 48 delivery turnaround. Waited 2 weeks for it. Complained and contacted the store. They said speak to customer service. I speak to customer service. They say its between me and the store. NO ACCOUNTABILITY! I had to call the mattress supplier myself to find out a delivery time. Then when it arrived, it wasn't what we wanted. NO REFUND OFFERED. Only offer 40 day exchange. Can't take my business elsewhere. Stuck with using a company I don't want to use. Customer Service told me to speak to Store Management. Store Management told me to speak to Customer Service. NO ACCOUNTABILITY!
THE WORST PART IS THAT IF YOU EXCHANGE FOR A CHEAPER OPTION YOU WONT BE REFUNDED ANY DIFFERENCE. THEY ARE COMPLETELY OUT THERE TO STEAL YOUR MONEY!
BE WARNED! NOT EVEN WORTH A 1 STAR
6 months ago
Corey Day
Exceptional customer service in the store (Monika) and exceptional delivery standards with accurate and polite comunication. Great updates during the whole purchasing process.
6 months ago
Bret Headrick
A customer team in New Malden doesn't care about the customer. They didn't tell me about the condition of payment before the delivery. I should pay 7 days before, but I didn't know that there is no information on the agreement, nobody told me about it. Now, I don't know when I'll receive my bed. Also, the customer service of Bensons for Bed has replied for my request after 3 weeks. It's longer than 10 days. Also, you replied that you don't have my details, but it's not true. Everything was in the order document.
6 months ago
Flynn Roberts
It takes far too long to wait for you to reply 10 days is not acceptable. When you do get a reply it is not a two way dialogue. You rarely listen to the issue at hand and simply give a response and solution the suits you and not necessarily the customer
7 months ago
Sail Racer
Great customer service from all staff
1 month ago
monet alisha
The experience was spot on until right at the end - the delivery prevented it from being a 10
1 month ago
Jared Cavaness
Delivered on correct date and delivery men were rapid and efficient
4 months ago
Aaa Squad
The original be we bought broke/collapsed. Still haven't received a replacement so my pregnant wife and I have been sleeping on a broken bed for around 6 months.
6 months ago
Bryer Meierotto
Terrible service. Bought a premium hand made bed in August 2018, paid for the fitters to deliver and fit the bed, but it turned out that the handmade headboard had bolt holes drilled in incorrect places (even though this is meant to be a bespoke bed range).
We are now in April 2019 and this issue has still not been resolved!
The fitters communicated this back to Benson's and reassured us that a replacement headboard would be sent, Benson's then asked for photos as proof before sending a replacement headboard (even though their own fitters confirmed the issue). Then after following up with them (no communication from their side), they insisted on arranging a visit from a technician to further confirm the issues. Dates/times for this visit was not communicated by Benson's or the third party technician company until I phoned them and found they had booked this in for a date and time without checking with me first.
The technician visited our home and further confirmed what we and the previous fitters had said - the bolts had been drilled into the wrong place. No news was received from Benson's after this, but we received some bolts through the post (with no info about the sender, or any instructions inside)? We are STILL trying to get them to understand the issue, which is that the headboard has been made incorrectly. Biggest scam of a business. Would NEVER buy a bed from here again or suggest them to anyone!
Friends have also encountered similar issues. Watch out and check the google reviews for their customer service - unfortunately I didn't read these until we started having these problems.
6 months ago
Chad Reischl
Great bank holiday sale. Alex was brilliant.
10 months ago
ji
As soon as you walk through the door they are on you give me a bloody chance to walk around and have a look first
10 months ago
Melissa DG
Well stocked shop with good variety of prices. Very helpful staff. Quick delivery of bed.
2 months ago
Pinja Rovamo
Good selection of beds, friendly staff, not in your face sales. Advice was really useful. Purchased my bed there after visiting other local stores but decided benson's for beds offered the best balance between value and quality products.
3 months ago
Michael Dameri
Paul was really friendly, professional and willing to help. He was specific on all details which allowed me to make a fantastic choice at the end.
2 months ago
paramasivan chinnathambi
Honestly disgusting how awful the service is from this company.
Promised a delivery date and the bed didn’t turn up, they didn’t even notify us! (We had also booked the day off work)
The reason it wasn’t delivered was due to an admin error their side. We got a new date for 2 weeks later, again booked the day off work, to then get a text at 10am the same day saying they couldn’t deliver again.
Customer service extremely unhelpful. Staff in the branch started off helpful but now are not returning calls. No idea when we will have our bed
Honestly disgusted with this company, please read reviews before buying anything - I really wish I had done!!!
3 weeks ago
LHarbit
Bought nice hybrid mattress. Very helpful staff
2 months ago
Casey Bennett
There is one person in the bed section and had to hang around forever. Customers were sleeping on the beds while waiting to be served.
2 months ago
Howard Coffman
Staff very helpful good range of beds
4 months ago
Jason B
Staff is good but customer service on phone was not good. Could not understand what I want to say. It took them 4 attempts to send me the right part.
3 weeks ago
Robert Granville
Worst service I have ever had, avoid this store and company like the plague. Bought an expensive mattress, it has issues, we have been unable to sleep on it for 9 weeks and counting. Currently taking to Ombudsman and feel so angry. People at store brush their hands of the issue and say I have to go through their complaints department only, who even they cannot reach!
6 months ago
Shanna Nelson
Lovely staff... good selection but too expensive.
4 months ago
paul leger
Awful experience first salesman was late well after shop opened then not helpful at all left without purchasing as he was just no help whatsoever
3 weeks ago
Anthony Muljadi
I came to Bensons New Malden today to purchase couple of pillows and duvet and the sales man after asking how he can help just walked away and said to his colleague: "only for few pillows" I think of this unbelievable rude!
8 months ago
Bill Dennis
Lots of beds and mattresses
2 months ago
Carla Osborn
Great range of beds and other furniture. Friendly staff.
10 months ago
Brendan Saylor
Very helpful staff.
3 weeks ago
Jan Spelbrink
Jenny's guess she he smiled and said that the early stages in my bedroom window to the the early stages in my bedroom window to the the early stages in my bedroom window to the the early stages in my bedroom window
3 weeks ago
Unni
Very helpful
2 months ago
Robin Kennedy
Beds place if one needs luxury bedroom
2 months ago
Allie Welsh
Excellent place
3 weeks ago
Donna Mann
After sale service has been poor.
7 months ago
