Hornsey Appliance Centre

Amazing job they are the best in their field. When deciding on white goods they will help you and guide you to the best brands. Even the delivery was the best of all fast and prompt. The whole team is amazing

Time wasters !!

Washing machine broke down after many years service, so rather than spend money on repairs, I decided to replace it. Hornsey Appliance Centre were excellent, from initial phone call to installation. They sent an engineer to see if the old one could be repaired, no hard sell, it was my decision to buy a new one. Ordered on Tuesday, was delivered and installed on Wednesday. Space was tight, Hussain and colleague were most helpful in moving fridge freezer to make room. They even advised on treating mould on the walls, above and beyond! I found their pricing to be competitive, especially as it includes delivery, installation, and removal of the old machine. You may find cheaper from bigger stores, but probably not the same personal service. No hesitation in recommending them.

I've had service from them twice during the pandemic, the first time was mixed (worker wasn't wearing a mask but job was done fast), but the second time was really bad. One of their employees consistently doesn't follow Covid-19 workplace safety regulations and refused to wear masks in my home on the two times he has done work at mine. First time was an appliance delivery, which was quick so tolerable for 5 mins. The second time, he came with a mask with a vent (not safe for others) and it wasn't over his mouth and nose. I offered him one of my new surgical masks, which he took and wore for a few minutes but he removed once inside my flat and when I left the room. When I asked him to put it back over his nose and mouth, he became aggressive towards me and tried to explain that Covid is only spread by sneezing (which is false). I had to ask him to leave without completing the installation and discovered later that he didn't even reconnect my existing fan that he disconnected, so I was without any kitchen exhaust fan for two weeks. Although the company has my phone number, they never attempted to apologise to me and they pressured my estate agency to force me retract this honest review. This was unprofessional, unsafe, and discourteous. I am still waiting for an apology from them for the unnecessary health risk I was exposed to from their employee in my home.

Very quick and reactive. And lovely caring staff!

Good service. Very experienced in their field of repairs on washing machines/fridges etc. Save a fortune as they can diagnose and repair. Thank you for the great service guys

Quick and reliable service

3 days to fix a washing machine ending up with replacing the entire thing. Each visit we were left with water all over our floor, small attempt at cleaning but used our bathroom towels without asking. Used & broke our mop & bucket. Never communicated when they would attend, quite often arriving first thing in the morning or at 7pm at night with no communication at all. No updates as they left the house after nay visit. All round poor service & very unhelpful members of staff.

Well impressed and brilliant after care service.

Very helpful people would definitely recommend them

well well, my experience with them have rather been good, i can understand that sometimes pressure can slow things down but non the less i have always had good dealing with them.

Best service in white goods

Great experience

Very professional

Very unpleasant experience talking and dealing with them . Very unprofessional poor communicators skills !!!!

slow customer service . Very rude staff, doesn’t care ab their customers at all.

Tired , short tempered .couldn’t deal with it