John Lewis & Partners
Department store John Lewis & Partners, Albion Way, Horsham RH12 1LP, United Kingdom:
220 reviews
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Address: Albion Way, Horsham RH12 1LP, United Kingdom
Website: johnlewis.com
Phone number: +44 1403 214740
GPS coordinates
Latitude: 51.0633059Longitude: -0.3354474
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reviews
Jeff Hendricksen
Our milk frother developed a fault less than a year after purchase. We were assisted by Julie, who guided us through arranging a replacement at a local store in just a few minutes! She was incredibly friendly and knowledgeable and reminded me of why I shop at John Lewis: the customer service simply cannot be beat!
1 month ago
Edward Bass
The service was outstanding in the collections department, the lady was friendly and welcoming. The socks are pretty nifty too. Thank you
1 month ago
Pampos Ioannou
Best place to shop...for anything. Nuff said
1 month ago
Michael James
Really nice shop with some lovely stuff. Utterly crazy that the returns desk is upstairs in the queue with everyone else when customer services is downstairs (and invariably very quiet!) Cafe is nice too, good food and great coffee. A really good place to sit and watch the world go by while having some breakfast. A little expensive maybe. Staff are always friendly and helpful.
4 months ago
Jerry Calloway
Store was very clean and tidy. Well presented and shoppable. My visit was for home items only and the stock levels in store were very good generally.
Having to pay for the car park however is poor regardless if you get up to £2 back as advised.
2 months ago
Camielle Landolfi
Washing machine dropped and damaged by JL delivery. I was promised 15% refund. No one processed it. I had to chase. Numpty customer service put me through endless security -- including requiring historical postcodes -- claimed to have no record of the incident-- then found the record -- did the refund and told me off for getting frustrated. Nice.
4 months ago
Ishmail
Couldn't find what we wanted. Quite relieved really as the prices seemed astronomic. Never knowingly oversold might be a more appropriate slogan.
11 months ago
Brandon Lewin
Good place to visit if you are extremely anxious about covid and want to feel 100% safe. Staff very friendly & helpful. Lots of parking, close to town centre.
2 weeks ago
Emily Smith
Shopped at John Lewis on quite a busy Saturday. Was co-ordinated by a young lady at the entrance in regards to queuing, keeping distance etc. so wait line wasn't too long as well managed. Was looking for PC's and found one at a really good price, would like to give a shout out to Shauna (That was her name but I've horribly got the spelling wrong I bet). She never rushed me as she helped get the PC ordered for home delivery all whilst with enthusiasm and just a pleasant experience shopping the store. Would shop here again.
8 months ago
Miguel Almanza
Very helpful advice on car seat required. Turned out we didn't need a new one just yet, just some adjustment to the one we already had, which we had bought elsewhere.
So no sale today but we will definitely be returning when baby has grown.
3 weeks ago
Meggie Wacheke
Always good as you'd expect from John Lewis. Well laid out, great selection and priced fair.... Oh, and a rather nice kitchen that the wife has fallen in love with....
9 months ago
L Ward
We were served by Andre today in the ‘Lighting‘ team. He went over and beyond to provide an excellent service - this is what makes JLP special.
7 months ago
Gokul prasad
Customer Service team at John Lewis. Excellent especially a Gentleman named Ian.
Thank you.
2 weeks ago
S S
Service painfully slow and the waitrose very poorly stocked. The car park is a nightmare.
9 months ago
Jennifer Jeanty
Fabulous as ever!
1 month ago
Joseph Weiss
Back to queueing system for the Waitrose side but no clear indication down on the car park so queued with everyone else. Other than that good experience throughout the Nespresso bar, home store etc
2 months ago
Calena Spearing
Very professional, and taking this pandemic seriously, very impressed with staff and store layout.
10 months ago
Viktor Morkovkin
Great parking. Good customer service
10 months ago
John Pell
Well prepared for dealing with Covid-19,
. Staff very helpful, and well stocked store.
2 weeks ago
Thomas Staub
Good variety of merchandise unfortunately many items not priced
11 months ago
Jacque Howard
Always a pleasure to shop there, but lack of staff can be frustrating!
9 months ago
Japreet Sahota
Ordered a printer over the phone. I was told it will arrive in 3 working days and I will get a receipt in email. Neither did I get a receipt nor the item after 3 working days. I got an SMS from ParcelForce with tracking information. The tracking information said "No item received for the first three days". On day 4, Parcelforce has the item in their collection hub so I am guessing it is another few working day away from delivery to me. Tried calling John Lewis Horsham a few times but they have a sophisticated phone system in place to make customers wait for long times and give up eventually. Very disappointed with how the whole thing was handled.
11 months ago
Amber Pool
Plenty of Free parking upto 3 hrs whist you shop ????. Very pleasant polite chap collecting trolleys in the carpark. Plenty of hand sanitizer stops dotted about the store and although restaurant is closed tiolets are open and clean. Some good bargains to have around the store just have a ???? and staff polite and all adhering to government health & safety guidelines so felt totally safe whist shopping.
2 months ago
mohammed sabbagh
Great Covid19 precautions. One way systems and plenty of hand sanitiser
2 months ago
S Gled
Great to have JLP open again good shopping experience and courteous staff????????
11 months ago
James Cassady
Very helpful staff! No need to find someone to help, they come to you.
11 months ago
Jamaul Fortune
Well managed but little short of items to browse
9 months ago
mario gracas
Great help in Technical Services from Peter.
2 weeks ago
Hector Sosa
Impossible to get through by phone!
I have been trying to resolve an issue relating to curtains and need to speak to the store direct. Neither John Lewis HQ, nor myself could get through to the Horsham store by phone. I was told my best bet was to drive to the shop to speak to someone. Really?
3 months ago
Vicki Wright
Very friendly helpful staff
2 weeks ago
Hugh Damright
The worst company ever dealt with.
Useless courier service city sprint. Even worse customer service from John Lewis.
Waited two weeks for vacuum cleaner as courier and they couldn't sort a simple thing.
Finally, they wanted me to pay for another in order to get one to me as between the courier and them, they lost it. Got a refund in end.
When asked to be compensated for waiting in THREE days with no courier arriving with item and at least TEN hours spent on calls was told had to ring in again for that.
Rang when finally got refund and was told could only have money as credit to spend at John Lewis and as I won't be shopping there again . .no point.
Then said someone would call me back to get bank details to put in bank as I refused credit for shop. That's almost a week ago and no one has called!
They and their couriers are liars
2 months ago
Darlene King
Very good helpful as well????
1 month ago
Linda Mills
Excellent service, extensive product range (though limited in store) and very good value.
3 weeks ago
Austin Bodnar
Excellent service, extensive product range (though limited in store) and very good value.
3 months ago
Gregg Kennard
We purchased a divan bed and the sales person at the Horsham Store was lovely and very helpful. The reason for giving the order when we did was that delivery was promised for the following Monday and that was important as decorators were due the following four days and would be working in the bedroom the bed was intended for and the hall and staircase leading to it. The delivery was due to be between 16.49 to 18.49 and that was confirmed by text on the Sunday. It never arrived. Phones calls to the shop were not answered. On the Tuesday morning we were driving to the Horsham store when we received a phone call from a person at John Lewis with such a strong Scottish accent we found it very hard to understand and moreover the tone of the person gave the impression she couldn’t care less about the inconvenience we were being caused. She said an internal delivery had not taken place and was the reason for the failure to deliver. She promised a delivery for today the Friday of the same week. It arrived but by then the hall and staircase all had wet paint. The possibility of this had been explained when the revised delivery date was agreed but that had not been passed to the delivery men who were Martin and Ricky. Despite the condition of the place these two delivered the divan and mattress with extreme care but under great difficulty and deserve credit for making the best of the situation. The administration behind the shop lets it down and communications when there are problems are not good. The staff we have met are all helpful and pleasant the clearly want to do the best for the customers but are let down by the people behind the scene.
I understand the call center dealing with delivery queries is in Scotland but even so it should be manned by those who can be readily. Understood and to show some interest in the customer would be nice. The delivery folk gave us the number 45204607 in case that is relevant for the shop’s internal procedures.
3 weeks ago
Mohamad Nasr
What a brilliant store. Mark in the electrical dept was fantastic- so helpful kind and knowledgeable.a great help to me and my family. The best customer service experience I've had in years. Well done JL&P :)
3 weeks ago
Lynn Berens
Went in to store today about an issue which I’d tried to resolve through the centralised customer service call team unsuccessfully. After having not had a great experience with call centre, Lily in the horsham store was fantastic. She went above and beyond to resolve things for me and exemplified everything the JL brand stands for. Thank you Lily ????
4 months ago
Tony Allen
Easy parking.good access.
Always found staff very helpful
Very relaxed and pleasant shopping experience.
4 months ago
Kathy Qualls
Purchased a Bosch WAN28201 GB/28 washing machine as the reviews were excellent. After just two washes I was very disappointed that socks and small items of clothing were getting trapped in the rubber seal. Both Bosch and John Lewis said this was not a fault and was to be expected. Having owned Service, Zanussi and Hotpoint machines previously and never experienced this problem I wished I had not purchased Bosch. To add to my disappointment John Lewis said they would not honour the 30 day return policy as the machine had been used and they did not class this design fault as a fault with the machine.
I am now left with a machine that I am not happy with and feel let down by John Lewis.
4 months ago
Rory Baker
Good customer service. Very helpful. Didn't have product in stock and unfortunately their computer system was down so they arranged for us to pick up another day. Gilly and Ella were particularly helpful
4 months ago
Kyo Inoko
Lots of choice with Waitrose attached and plentyful parking.
10 months ago
Zach Hoy
Alistair was very helpful today advising me on a new fridge / freezer. Was super helpful and knowledgable.
3 weeks ago
David Weiss
Well organised and helpful
11 months ago
Leticia Sanchez
I love going to John Lewis and Waitrose. The only thing is that I spend too much money. Horsham store is very nice and has a good cafe, perhaps not as big as some. Long may they thrive.
5 months ago
Helen Jenkins
It's very good
3 months ago
Jessica Tipton
Don't know this store but aways use the Tunbridge Wells one,this firm is still special even as this type generally is in decline, it is a good shopping experience to spend an hour or two looking at their displays at goods which are
At the top half of quality products levels,the staff are friendly well trained and the customer feels generally wanted on the phone is the same aways friendly and helpful
I shall continue to shop there.
The one letdown is the coffee
Shop not as good as other
Sometimes much smaller businesses do,can't understand why they don't improve this or don't they care!
6 months ago
Kendell Carey
An excellent department store that is a scaled-down version of the parent in London. Excellent service. Despite somewhat restricted size, still provides pretty much everything straightforward that you would need. Added bonus of a really good Waitrose on the same site, with knowledgeable and very helpful staff. Good parking. Overall a very satisfactory experience.
5 months ago
LaZetta Robertson
Very good selection of technology. Café food and drinks were delicious. Friendly and informative staff. Brilliant shopping experience
3 months ago
ADANCINEMA
Excellent store, furniture, towels, phones, microwaves, ovens, washing machines, candles, soft toys, cushions, beds, desks, sofas, etc excellent range and a good layout. No clothes or shoes or anything like that. Nice little cafe too, recommend the toasted sandwiches! Oh and they have toilets ????
5 months ago
Chris Coletti
Had a lovely platter lunch with a friend at the wine bar. Excellent service, very attentive and great food.
3 weeks ago
