New Star Networks Ltd - United Kingdom
Telecommunications service provider New Star Networks Ltd - United Kingdom, Glebe Farm, Down St, Basingstoke RG25 2AD, United Kingdom:
31 review
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Address: Glebe Farm, Down St, Basingstoke RG25 2AD, United Kingdom
Website: nsn.co
Phone number: +44 800 054 6200
GPS coordinates
Latitude: 51.2166888Longitude: -1.1579002
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reviews
Rayhaan Surve
It actually feels like the staff are trying to win the award for worst customer service - they are so ignorant. I am not usually one for leaving bad reviews but the service the company I work for has received has been nothing short of shocking. Overpriced broadband and a terrible product.
Almost every aspect of this company needs improving and I would give 0 stars if I could...
1 month ago
Micky Carlton
By far the worst customer service I've ever experienced from any company - and this is from someone who's used Virgin Media in the past! I've been wrongly billed for several months, my replies from my 'account manager', when I've been lucky enough to receive an actual 'reply' have been ill-informed, rude and since he started to understand the problem, non-existent. I'm now being chased for money for services that I'm not actually using. Awful, awful customer service. If I could leave 0 stars I would.
9 months ago
Grit Taylor
Previous owners used nsn. Worst decision I made to carry on and change ownership. I've had rude staff laugh at me over the phone. Have been promised phone lines to be up and running, and had to chase countless times. Been left waiting for simple requests. I cannot wait to change suppliers. A minority of staff are pleasant, the rest, rude and don't have a clue what's going on.
2 months ago
Courtney Rochette
Awful company, avoid completely. I was originally with another company that were a good firm to deal with but New Star networks took them over. I have found them completely and utterly incompetent, unable to manage request with my phone system that my new company were able to manage quickly and efficiently. The final straw has been discovering they’ve continued taking money from my account by direct debit when their services were cancelled. I’ve asked them to refund and true to form they are messing me about terribly. They really are shambolic and bordering on being con artists.
6 months ago
Karol L
Like some of the other people leaving reviews, our services were originally provided via a different telecoms company, and we were transferred to NSN when the original owners sold-out. No transfer agreement was ever offered or signed, so god knows what the legal basis is of our services today. Our monthly invoices are wrong more often than right - which wastes time to resolve and is incredibly frustrating. NSN also have a nasty habit of adding services to our account and attempting to charge us for them without ever agreeing to have the service added. Last month it was a directory listing service. In February is was a service to protect against our phone lines being used fraudulently. All in all, avoid NSN. And if your current telecoms provider tells you they're transferring you to NSN then I would strongly suggest you refuse to be transferred and take your business somewhere else.
1 month ago
msShortcak Gayles
Scam Artists - Please Avoid
Scam Artists. We are having to go to the small claims court as they are refusing to refund £4000 of charges for services that were terminated 2-3 years ago.
They don't respond, constantly obstruct/confuse any logical conversation, and generally behave disgracefully. No shock to see only negative reviews here.
AVOID - AVOID - SCAM ARTISTS - SCAM ARTISTS - SCAM ARTISTS
1 month ago
Sean Ormerod
Avoid at all cost. Signed 1 Gbps a managed lease line back in April Last year. Asked them to configure one of the many ports to 750Mbps back in May last year and could not deliver to this date. We have been charged the full amount to this date while we only receive 400Mbs. Escalating to Ofcom or Ombudsman.
3 weeks ago
Dale Drennen
Each and every time I contact New Start Networks for assistance or new products, the level of service and commitment is always first class. Our Account Manager Sharleen, cannot be praised enough for her speedy responses and advice in order to obtain the best products for our Company.
2 months ago
Sam Browne
I have found NSN a great company to deal with. Through my direct contact, Sharleen Bothma I have received some fantastic customer service and no problem has been too small to deal with. I would recommend these guys to anyone.
4 months ago
Claudete Matos
Great company to work with and have found their knowledge to be extremely helpful when trying to make things work which can sometimes be hard to do without the right people - luckily New Star Networks have the right people to help you achieve.
4 months ago
I SivanderS
NSN is a fantastic company to work with. Unlike many other telco providers, NSN work directly with their partners to offer unbeatable customer service, with the financials working out fairly and positively for the clients, the partners and themselves. Highly recommended.
4 months ago
Dennis Logue
NSN are great, well priced. Much better than BT's customer service!
2 months ago
Greg Sorensen
Be very wary of signing to this company, they make it near impossible to leave and never return phone calls. Legal action incoming
2 months ago
Curtis Sanders
I find NSN great to work with a great team. Would not hesitate to recommend NSN to anyone considering working with NSN
2 months ago
Bryan Splane
Our leased line hasn't failed once in two years service. NSN also setup a backup ADSL line, should there be any issues, and our phone system hasn't faultered once since we were setup with NSN.
Tech support always super friendly when helping me to provision new kit like IP based conference phones.
Two Thums Up !
3 weeks ago
yogesh sherkhane
I am thoroughly impressed by the quality of service that has been provided here , especially in the Sales Department!
2 months ago
Christene Joseph
Nothing wrong with the product, price or service but be very careful when entering an agreement as it's really difficult to leave them or change suppliers, as I have found out to my cost. Read the forms carefully, I unfortunately didn't.
3 weeks ago
tera R
Having used NSN for a couple of mobile deals, they are easy to work with and offer great value.
3 months ago
Stephanie Carter
Great service levels & I could not fault the quality of my product either.
3 weeks ago
Jordan H
Very happy with NSN and in particular to Sharleen B who has been very helpful!
6 months ago
Elinda Coetzee
Working with a company that will go extra mile for the clients is nothing but 5 star. Thank you to Ferrin, Sharleen and Nathan who are always there when needed and their advice are always helpful.
2 months ago
Matthew Gray
Terrible terrible company, poor service, incorrect bills and make it impossible to leave. Also breach every OFCOM rule going AVOID
2 months ago
Kim Rahebi
Been trying to move away from these for weeks now and constantly keep cancelling the requst. Looking forward to speaking to OFCOM.
**update** contacting the clowns as requested, and a week on still waiting a call back
4 months ago
connor hricenak
Awful company, moving my business to them was the worst decision I have ever made
3 weeks ago
Angela Hernandez
I had a chance to speak to your local team in South Africa...Definitely now recommending your people in the future.They were too rude...Especially the customer success team to be trained on how to handle customers.....Especially, Brandon in South Africa - He is too rude
5 months ago
Krzysztof Rul
Excellent and Efficient Tech Support
6 months ago
Ali
Great peaple to do business with
8 months ago
Yehoshua Fried
Excellent Service !!
4 months ago
Michelle Charette
great customer service
3 weeks ago
vinayak soni
If only all Business mobile phone companies were like this
3 months ago
Elmo Wright
Great company to work with
6 months ago
