Experience Days
Internet shop Experience Days, Ground Floor, 18 Queens Rd, Brighton BN1 3XA, United Kingdom:
71 review
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Ground Floor, 18 Queens Rd, Brighton BN1 3XA, United Kingdom
Website: experiencedays.co.uk
Phone number: +44 845 862 9911
GPS coordinates
Latitude: 50.8251340Longitude: -0.1429693
Location on the map
Get directions
reviews
Zoey G
Just got in touch with this company as I have a gift voucher I am keen to redeem but the experience is currently closed due to COVID. Ayla in customer services was really friendly and super-helpful, she simply extended the expiry date on my voucher for another year! Very happy :-)
1 month ago
Jeanne Barry
Because of COVID lockdown restrictions we were unable to use our experience day voucher before it’s expiry date. I contacted Experience Days and Garry promptly extended the expiry date. Great service - thank you
1 month ago
amy ramirez
In these dark and difficult times, The staff of Experience Days have been most helpful, by extending the term of my voucher (a Christmas present from my brother) and helping me exchange the voucher, as the original experience is no longer available.
The online chat on the website is exceptionally useful.
Looking forward to purchasing an experince day as a present for my brother
1 month ago
jene powell
Ayla was very helpful with our concern and got everything changed for us. Great customer service.
2 months ago
Cammie Clifton
Would not let me redeem voucher, got told working perfectly, went to try again and website is now telling me code is invalid and the customer support team cannot be reached via the number on the website.
Do not recommend one tiny little amount at all
1 month ago
Estelle Stasz
I’ve had a situation where I’ve had to ask for an extension to an experience because of my personal stuff.
I sent an email explaining and asking for help. Incredibly within the hour I was sent a reply extending my voucher. I’m so impressed that they’ve been so considerate and with our current situations amazing that it was such a kind quick response. Great company. Thank you
6 months ago
Marlon Tucker
BEWARE!! EXPERIENCE dAYS ARE SELLING EXPERIENCES WITH COMPANIES THAT DON'T ACTUALLY EXIST ANYMORE AND NOT SUPPLYING REFUNDS. THE DIRECTOR IS ROBB YOUNG OF MARINE PARADE BRIGHTON.
1 month ago
Penny Lombard
Due to coronovirus the flight training experience given to my daughter was impossible to arrange, and the training company folded. Experience Days have kindly issued a credit, extended to 12 months, allowing her to re-book any equivalent experience.
I consider this very fair and unexpected compensation, and would thoroughly recommend future bookings for Experience Days activities.
7 months ago
Michael G
Chatted on Line with Garry from ExperienceDays. I have a 12 month voucher for an indoor archery day. I am clinically vulnerable and have been unable to redeem and take part in my experience in 2020 given the pandemic restrictions. Garry was very helpful and immediately extended the validity of my voucher for 6 months. Given the nature of the reasons for being unable to use the service - I had expected and hoped for a straight 12 months extension. So while I am pleased that an automatic extension has been offered, I am little disappointed as I don't know if I will have had a vaccination within 6 months.
7 months ago
Krid Legov
Due to lock down had to extend my voucher for my Experience day which was done without any problems , Many thanks
4 months ago
dem donuts
Answered a query very quickly - excellent service, will not hesitate to book as a result. Thank you
4 months ago
Joseph Bachmann
I needed to extend our Experience Days voucher as the London Eye part was available however the Afternoon Tea for Two cruise was not until October. However we are relocating form the UK in September and would have been unable to use the tea part. The Chat person, Kaia, was very instrumental in getting our experience extended until early 2022. This is very much appreciated!
9 months ago
Kristen Forbing
I would like to say Thankyou for the quick responce to my question on 17/1/21 i recieved an e-mail today 18/1/21. Thanks for extending the Experience Day in these difficult times. Yours Sheila.
5 months ago
Allan Short
End date to an experience day was coming up and the guys their generously extended the deadline so I can hopefully still do it next year!
6 months ago
Geeth Senadheera
Great range of experiences and super helpful customer service/support team - thank you Garry!
6 months ago
Ines W
Shocking.
I am a front line full time working nurse and due to the onset of Covid, I completely forgot to request an extension before the expiration date of my voucher. On contacting the company to explain the circumstances and request if it could be reactivated and extended. I was told short sharp no. No shred of compassion or understanding. Beyond disappointed as my wife (who is also a frontline nhs ITU nurse)and i would have greatly valued the opportunity to undertake an experience after the last year.
6 months ago
Todd Riegler
Emailed to request extension of a voucher we had been unable to use due to COVID travel restrictions. Received a reply the next day extending it for 12 months. Very prompt and courteous service.
7 months ago
Edwin Fion
My email gift certificate didn't come through straight away, so I was starting to get concerned, but I talked to a customer service agent on the online chat and they helped immediately. Such a relief! Very helpful.
4 months ago
Jeffery Carlsen
Fantastic initial customer feedback- Definately about to buy 2 vouchers:)
6 months ago
Bill Bowe
Really helpful, responded to my query very quickly and were able to extend my gift voucher.
9 months ago
DeJwana Harris
Experience Days extended the validity of my voucher due to the pandemic -- many thanks!
2 months ago
Gabriel Grigonis
The experience day team were very quick to respond to my contact us query and extended my experience day voucher for a further six months due to Covid outbreak, many thanks looking forward to actually doing it now!
9 months ago
Chuck Holliday
No star rating but have to give one to review!! Says it all!!Didn’t use Voucher in time but although 5 months of Pandemic had closed everything down they wouldn’t let us extend. Offered to pay to do this. No go they have just pocketed the money. Terrible money grabbers who know nothing about customer service. Wouldn’t ever entertain using this company again!
2 months ago
Priyansee Rahangdale
Really excellent customer service!
4 months ago
jenna barron
Quick and helpful in changing dates necessary because of Covid.
7 months ago
Malacah Watkins
Having been bought a diesel train experience for my birthday which I haven't managed to use due to the covid nightmare ; I was worried the voucher would expire . One email later and it's been extended for another 12 months ! Customer service is second to none !
8 months ago
joshua watters
Helpful and quick chat line to answer my query.
7 months ago
Carol Barrera
I have had a few emails as we are going through this strange times of covid19 lots of very helpful information and nothing but clear kindness and help in booking my experience, I would definitely use this company again and recommend it to family and friends
1 month ago
Alex Fisher
Thanks for your quick reply hope to here from you soon, Roy
9 months ago
Jerry Dwyer
Got a voucher as a gift. I was planning to use on April. But unfortunately due to lockdown couldnt use it. Voucher expired on June. Now since lockdown is finished asked them if we can use voucher they declined it. They should have given 2 months extension to all vouchers due to lockdown. I would suggest to look for someone who takes care of their customers....very Bad experience
10 months ago
mark Warren
Excellent service
1 month ago
Lekita Jones
Excellent service
2 months ago
Sushila Gadodia
The company I was going to have my experience with went out of business and my voucher was about to run out, I informed Experience Days via email and they got back to me within 1 1/2 hrs.They were very accommodating and gave me a 12 month extension on my voucher free of charge on account of the Covid-19 virus. Thanks Gary.????
3 months ago
Platoha
The experience I booked was cancelled due to lockdown. Experiencedays have told me themselves that the experience the voucher is for is now closed but they refuse to give a refund even though I cannot book the experience. I have to wait and see if it reopens although there are only a few weeks left on the voucher. I shall only give cash in future and suggest activities the recipient could do as vouchers seem risky from my experience.
9 months ago
Gordie Jackson
great chat support
4 months ago
Elissa Peragine
I did a live chat it is was so helpful. resolved my enquiry and was fast responses. thank you for your help. a very happy customer
2 months ago
Ace
Very good to be able to message organisation direct and get a positive and helpful response within 24 hours with an answer to the problem.
2 months ago
Esty Green
I emailed with a questioned and received a promt reply from Gary. I was very happy with his understanding, professional response.
Thank you.
2 months ago
Renee Jacobs
Ayla was so helpful with my vouchers and I'm looking forward to doing something exciting soon.
2 months ago
Cold Management
Great customer service very quick response to emails, definitely recommend them.
4 weeks ago
Tanksiang siang
Excellent customer service from Charlotte. A very fast, efficient and enjoyable shopping experience.
3 months ago
Carrie Baldwin
great customer service
6 months ago
CJ Collier
Not clear that you can't extend just after the expiry so we wasted a voucher, despite covid preventing us from getting to use it.
11 months ago
Ryan Blaney
Great service in claiming our voucher and making a booking by Charlotte.
2 months ago
Becky Green
I wanted to book a sailing trip for my birthday, so I enquired if the date is free. This was confirmed by experience days so I purchased the voucher. But the date was not available after all, but to find this out I had to redeem the voucher to be able to book with the company and to find out experience days never really checked if the dates were available. Be careful as there is no option of refund once you redeem the voucher. Probably better to book direct with the companies.
3 weeks ago
Jefe Combs
Ayla helped me tremendously! She spelled out, in baby steps (i needed that) what I had to do to navigate through the web page. Everything worked out well in the end.
Thanks.
2 months ago
Abdullah Elasmar
A fantastic company.Their customer service and experiences have been 10/10.I wouldn't hesitate to recommend to my friends
3 months ago
Madeline Brown
Very kindly donated vouchers for our fundraising event for Every Parent & Child. Great communication and lovely staff.
3 months ago
Mauricio Garcia
Very impressed with prompt reply to a query about an experience. Also impressed with the range of experiences which differ from other similar companies.
5 months ago
Nim Dvir
I can't rate the "experience" yet. Bought for my son's birthday; misplaced our details and was unable to use in time. Ex Days very quickly found the lost details, and arranged for a modest fee, to extend the dates. Very impressed, Thanks. Will.
3 months ago
1
2
